Samsung Electronics America

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for an exchange under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Upon further review of the customer’s case as stated in our previous response the unit was deemed physical damage Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility Regrettably, due to the fact that the watch was damaged by their car classifies as a physical damage which voids the warranty of the product We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] ’s claim, our system shows the paperwork he sent in for the refund had the serial decal sticker for a washer, not the dryer as in the claim The Refund Deptcalled on 4/24/and left a voice message for Mr [redacted] to send in the serial decal sticker for the dryer to proceed with the refund Please have Mr [redacted] send in the serial decal sticker for the dryer at his earliest convenience We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent handling his claim contacted him on 4/11/to offer trouble shooting for the device Mr [redacted] informed the agent that he sent the phone back in to his carrier (Verizon) to be exchanged The agent advised Mr [redacted] that since he is getting an exchange with his carrier, Samsung would not be able to assist him with a repair or troubleshooting the device The agent informed Mr [redacted] to contact Samsung if he has any other issues with his phone in the future We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: The Next Reasons: ONE: I did not ask for a refund, I am asking a refrigerator exchangeI am asking for a 4-door refrigerator cubic ft or bigger is what I have,is what I paid for, is what I need and is what I am asking TWO: At this moment I am in the same status that I was when I reported my refrigerator malfunction to Samsung a month ago Yes, Samsung said that they will submit a refund ,but still I do not know when and howI have been asking so many times but they do not answerJust ask me to wait for to hours for an e-mail that it is never comingI mean, I am still waitingI am in the same statusEvery time that I call because of what they promised did not come true then they start over again from the scratch and ask for a copy of the purchase receipt THREE: The refund that Samsung is talking about is the money that I paid for the refrigerator without taxes ($2,599.00)which is much less of the MSRP price at the time of the purchase, As they know MSRP price was $4,plus taxes at the time that I bought my refrigeratorUnfortunately the discount is not shown in the purchase receipt but they know and it is easy to prove itBy accepting this refund it will let me in a position where In order to buy a refrigerator I have to pay at least: Taxes again and the discount I got.Not to mention all this inconveniences so farIt is just not right! it is not a fair business! FOUR:Still I need your help Revdex.com until I reach the end of this complain,please I really appreciated your help in this case Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the consumer’s gift was delayed due to inventory shortagesWe have expedited the request and communicated this with the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer has submitted the estimate of their cabinets and we are in the process of processing their refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that we cannot grant his request for a year warranty, exchange or refundWe explained that his unit is within our one-year limited manufacturer’s warranty and the sealed system is covered under a year warrantyWe additionally explained that our warranty is a service warrantyUnfortunately, there are no other accommodations that can be offeredWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am very thankful that you (the Revdex.com) were able to contact someone at Samsung who could assist me with my issueWe are in the process of resolving my complaint Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer’s order has been placed with the fulfillment company as of 6/Prizelogic is waiting to receive tracking, once received the tracking will be sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Thank you for contacting Samsung regarding the customer’s concernsPlease have the customer contact [redacted] as the customer resides in CanadaWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution from Samsung is still unsatisfactory to meNo business should be allowed to wash their hands of a problem, which started during their warranty period and still continues even now The laws which protect consumers need to be changed to cover when a problem occurred while under warranty and the same problem continues to be unresolved at the end of the warranty, the manufacture should still be responsible until that problem is completely resolved But to end this farce, I checked the I accept box Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, The customer placed the order on 10/12/The customer chose to wait on the blue edge phone and the cancelled order failed and the product was shipped outWe received the return on 10/26/at the warehouse and a refund has been submitted for the customer’s orderPlease allow 3-business days for the funds to be creditedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, with one caveat As it says in my complaint, I did everything I was required to do by [redacted] and Samsung (buy a Galaxy S7, year contract with ***/ [redacted] , send a receipt) If I get forwarded back to "PrizeLogic" for a whole new round of the "runaround" and finger pointing between Samsung and ***, then the resolution becomes unacceptable The only acceptable resolution is the television being shipped to me Otherwise it's a simple bait and switch scheme by the company or companies I would be happy to forward my ***/ [redacted] bills and receipt for purchase of the Galaxy Sto anyone at any time The problem is that when one submits to "PrizeLogic" things seem to disappear into a black hole that does not have a phone number or direct email address.Thank you to Revdex.com for helping me Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows the agent assigned to the claim spoke with Mr [redacted] on 9/08/and informed him that Samsung will need to proceed with service; reference Txt# [redacted] at this time An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim and on 3/01/17, a Compensation ReqApproval email was sent and on 3/02/17, a Compensation ReqProcessing e-mail was sent, reference Txt# [redacted] Once the refund process has been completed and a refund check is issued, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact the customer to address their concerns regarding their TelevisionA Samsung representative has left a message for the customer offering Model: [redacted] brand newWe are still waiting for a response from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 9.Thank you

Complaint: [redacted] I am rejecting this response because: Text from attached letter inserted below:"Dear [redacted] or to whom it may concern, Being an educated consumer I did take the time to read through the terms of service (terms) on the Digital River (DR) purchase pageWhile it is clear that an order can be cancelled if the price is “obviously incorrect” as per the term 3.1, nothing during my purchase experience would lead me to believe the prince was in fact “obviously incorrect.” All math and functions are the page were operating correctly, it showed the original Suggested Retail of $1,which was faded and had been market out, a clearly displayed Your Price of $100, and a You Save amount of Often if a price is incorrect there will be a formula error that would indicate that something was wrong in the providers system, but that was not the case in this specific situationThe price of $was also not “obviously incorrect” on the grounds of price alone, as the amount is in line with prices often seen when retailers run sales, often times for events associated with shopping holidaysIn [redacted] has a flash sale on TVs for very similar prices ( [redacted] )Often companies also offer incredible flash sales to drive publicity or promote brand awareness, which seems like logical reasoning behind this instance as the market for TVs leading up to the Summer Olympics, NHL Stanley Cup Finals, and the NBA finals.The other argument against this purchase being binding contract to both parties revolves around section of the terms and the definition of Acceptance Section of the terms state:“Our acceptance of your order only occurs at such time that we have both (a) dispatched your Product order and/or provided you with access to DR Services, and (b) received payment of the purchase price of your order through settlement of funds via your provided credit card or other payment method ("Acceptance")We may cancel your order at any time and for any lawful reason prior to AcceptancePrior to Acceptance, an automatic e-mail acknowledgement of your order may be generatedPlease note that any such automatic acknowledgement does not constitute a formal acceptance of your order.”Condition A was clearly met in this instance because I was granted access to the DR order tracking service (A screenshot of this page is available upon request) and also received and email, more than hours after the purchase, asking me to register “your recent Samsung.com purchase.” Both of these constitute a service and therefore condition A is metCondition B is also met because funds were instantly subtracted from my available credit limit and the full purchase amount was covered and not deniedA few hours after the original order was place I also received an email from Samsung ([email protected]) that was not simply an “acknowledgement” of my order but instead a “confirmation” of my order complete with order number, inferring to me that my order had not only been acknowledged but also confirmed, which to a consumer infers acceptanceThe email specifically stated that I should keep a copy for my records, so that documentation is also available upon requestIt is clear in this matter that all the requirements of a legally binding contract were met and per the terms section “ALL ACCEPTED ORDERS ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE RETURNS POLICY APPLICABLE TO YOUR PURCHASE.”A copy of this letter will also be sent via USPS to Samsung directlyI will continue to weigh my options in this matter until a time a reasonable settlement can be reached with all applicable parties[redacted] " Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the phone was returned without repair because there was physical damage found to the charging port area beyond the repair limitations of Samsung's Standard Limited Warranty Based on the repairs required the fees associated may far exceed the actual value of the phone.Samsung would not be able to provide refund of the device, however, we can offer a one-time courtesy repair for the charging and touch screen concerns.Please refer to the new service ticket # [redacted] and utilize the UPS E-label emailed to [email protected] for return of your product.Thank you