Samsung Electronics America

Samsung has attempted to contact the customer to address their concerns regarding their TelevisionA Samsung representative has left a message for the customer offering Model: [redacted] brand newWe are still waiting for a response from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 9.Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for an exchange under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of Mr [redacted] ’s claim, our system shows the paperwork he sent in for the refund had the serial decal sticker for a washer, not the dryer as in the claim The Refund Deptcalled on 4/24/and left a voice message for Mr [redacted] to send in the serial decal sticker for the dryer to proceed with the refund Please have Mr [redacted] send in the serial decal sticker for the dryer at his earliest convenience We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling her claim made several attempts to contact her to discuss the claim The agent left voice messages with their contact information for Ms [redacted] to return their call However, our system also shows that a service request; reference Txt# [redacted] was submitted on 5/15/to repair the unit Please have Ms [redacted] contact the agent if she still needs assistance with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer’s order has been placed with the fulfillment company as of 6/Prizelogic is waiting to receive tracking, once received the tracking will be sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer has submitted the estimate of their cabinets and we are in the process of processing their refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that we cannot grant his request for a year warranty, exchange or refundWe explained that his unit is within our one-year limited manufacturer’s warranty and the sealed system is covered under a year warrantyWe additionally explained that our warranty is a service warrantyUnfortunately, there are no other accommodations that can be offeredWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The Next Reasons: ONE: I did not ask for a refund, I am asking a refrigerator exchangeI am asking for a 4-door refrigerator cubic ft or bigger is what I have,is what I paid for, is what I need and is what I am asking TWO: At this moment I am in the same status that I was when I reported my refrigerator malfunction to Samsung a month ago Yes, Samsung said that they will submit a refund ,but still I do not know when and howI have been asking so many times but they do not answerJust ask me to wait for to hours for an e-mail that it is never comingI mean, I am still waitingI am in the same statusEvery time that I call because of what they promised did not come true then they start over again from the scratch and ask for a copy of the purchase receipt THREE: The refund that Samsung is talking about is the money that I paid for the refrigerator without taxes ($2,599.00)which is much less of the MSRP price at the time of the purchase, As they know MSRP price was $4,plus taxes at the time that I bought my refrigeratorUnfortunately the discount is not shown in the purchase receipt but they know and it is easy to prove itBy accepting this refund it will let me in a position where In order to buy a refrigerator I have to pay at least: Taxes again and the discount I got.Not to mention all this inconveniences so farIt is just not right! it is not a fair business! FOUR:Still I need your help Revdex.com until I reach the end of this complain,please I really appreciated your help in this case Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution from Samsung is still unsatisfactory to meNo business should be allowed to wash their hands of a problem, which started during their warranty period and still continues even now The laws which protect consumers need to be changed to cover when a problem occurred while under warranty and the same problem continues to be unresolved at the end of the warranty, the manufacture should still be responsible until that problem is completely resolved But to end this farce, I checked the I accept box Regards, [redacted]

Thank you for contacting Samsung regarding the customer’s concernsPlease have the customer contact [redacted] as the customer resides in CanadaWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, The customer placed the order on 10/12/The customer chose to wait on the blue edge phone and the cancelled order failed and the product was shipped outWe received the return on 10/26/at the warehouse and a refund has been submitted for the customer’s orderPlease allow 3-business days for the funds to be creditedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows the agent assigned to the claim spoke with Mr [redacted] on 9/08/and informed him that Samsung will need to proceed with service; reference Txt# [redacted] at this time An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Why their several customer service departments could not resolve this matter and forced me to spend a great deal of time between October and the end of January to provide a replacement remote control is difficult to understandI have recounted (in my complaint) the various things I was told and the lack of responsiveness within their organization, and I hope they are addressed so that other consumers do not have to have a similar experience.Without the assistance of the Revdex.com I doubt Samsung would have addressed this problem, based on the history of their failure to do soSo in a larger sense, their response should not be viewed as acceptable, since there was no indication that Samsung is taking steps to address the underlying problemHowever, I consider this matter closed

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the consumer’s gift was delayed due to inventory shortagesWe have expedited the request and communicated this with the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am very thankful that you (the Revdex.com) were able to contact someone at Samsung who could assist me with my issueWe are in the process of resolving my complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim and on 3/01/17, a Compensation ReqApproval email was sent and on 3/02/17, a Compensation ReqProcessing e-mail was sent, reference Txt# [redacted] Once the refund process has been completed and a refund check is issued, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Text from attached letter inserted below:"Dear [redacted] or to whom it may concern, Being an educated consumer I did take the time to read through the terms of service (terms) on the Digital River (DR) purchase pageWhile it is clear that an order can be cancelled if the price is “obviously incorrect” as per the term 3.1, nothing during my purchase experience would lead me to believe the prince was in fact “obviously incorrect.” All math and functions are the page were operating correctly, it showed the original Suggested Retail of $1,which was faded and had been market out, a clearly displayed Your Price of $100, and a You Save amount of Often if a price is incorrect there will be a formula error that would indicate that something was wrong in the providers system, but that was not the case in this specific situationThe price of $was also not “obviously incorrect” on the grounds of price alone, as the amount is in line with prices often seen when retailers run sales, often times for events associated with shopping holidaysIn [redacted] has a flash sale on TVs for very similar prices ( [redacted] )Often companies also offer incredible flash sales to drive publicity or promote brand awareness, which seems like logical reasoning behind this instance as the market for TVs leading up to the Summer Olympics, NHL Stanley Cup Finals, and the NBA finals.The other argument against this purchase being binding contract to both parties revolves around section of the terms and the definition of Acceptance Section of the terms state:“Our acceptance of your order only occurs at such time that we have both (a) dispatched your Product order and/or provided you with access to DR Services, and (b) received payment of the purchase price of your order through settlement of funds via your provided credit card or other payment method ("Acceptance")We may cancel your order at any time and for any lawful reason prior to AcceptancePrior to Acceptance, an automatic e-mail acknowledgement of your order may be generatedPlease note that any such automatic acknowledgement does not constitute a formal acceptance of your order.”Condition A was clearly met in this instance because I was granted access to the DR order tracking service (A screenshot of this page is available upon request) and also received and email, more than hours after the purchase, asking me to register “your recent Samsung.com purchase.” Both of these constitute a service and therefore condition A is metCondition B is also met because funds were instantly subtracted from my available credit limit and the full purchase amount was covered and not deniedA few hours after the original order was place I also received an email from Samsung ([email protected]) that was not simply an “acknowledgement” of my order but instead a “confirmation” of my order complete with order number, inferring to me that my order had not only been acknowledged but also confirmed, which to a consumer infers acceptanceThe email specifically stated that I should keep a copy for my records, so that documentation is also available upon requestIt is clear in this matter that all the requirements of a legally binding contract were met and per the terms section “ALL ACCEPTED ORDERS ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE RETURNS POLICY APPLICABLE TO YOUR PURCHASE.”A copy of this letter will also be sent via USPS to Samsung directlyI will continue to weigh my options in this matter until a time a reasonable settlement can be reached with all applicable parties[redacted] " Regards, [redacted]

As per Prizelogic Mr [redacted] ’s ship date of 4/was an estimate as displayed by the status checker and email sent Once tracking information is available another email will be sent Oculus downloads will be extended for consumers who do not have their VR”s by the expiration date, this will be tracked by IMEI We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: the company had such a poor and gen [redacted] response as they would do for anyoneAfter I was lied to by employees at samsungThe calls are recorded and they can pull those phone calls upIt was ridiculous that they could not exchange it for the correct watch No one wanted to help and there response is pathetic Regards, [redacted]