Samsung Electronics America

The battery being shipped to you was not purchased, but provided via Samsung's warranty accessory exchange policyWarranty exchange requires the receipt of the original product prior to shipment of the replacement, however, Samsung has made a one-time exception and the product has shipped via UPS Tracking #: [redacted] Should a consumer make an actual purchase for an accessory Samsung does not require the receipt of the original productThe purchased item would be shipped upon order completion.Samsung would not be able to warrant a refund for the battery because there was no purchase made for the itemIf there were a secondary battery request, where in fact a battery purchase was made and you have an order # for that purchase please contact the Accessories Hotline directly at ###-###-#### Opt to cancel the order request Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have advised to the customer that our research shows this unit’s original month manufacturer’s limited warranty expired 2/02/based on the information currently on fileWe understand that the customer has been advised there are no accommodations available for this unit; although this is accurate, we have offered an exception in this caseSamsung is offering a one-time out of warranty part(s) and labor accommodation if repaired through an authorized Samsung service providerThe customer has accepted our proposed accommodation and we therefore believe this matter is resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the unit was set up for repair on 3/01/17; reference Txt # [redacted] and the repair has been completed If Mr [redacted] has any additional questions or concerns, he may email the agent handling his claim at [redacted] for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to not receiving his promotion with his Samsung.com order Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr [redacted] with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a refund on 5/31/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

October 13, Dear Samsung, I am extremely disappointed in my last Aug purchase of a Samsung new washer and dryerModel # DV48J7700EW/AWhen you spend above decent money and not pick the very top of the line, but close to the top and have to pay to have a repair at 1/months after purchase....it leaves you pretty angry I find this Utterly ridiculous! I have a very bad taste in my mouth over SamsungSeeing the news each morning on your issues on your cell phones and ways of handling just intensify my angerWe are a blended family of and work extremely hard to stay aheadPaying our bills and and having the extra to help education our college students and high schoolBuying a washer and dryer was a necessity in our homeI hated my prior GE front loaderSo I had the sales person go over all brands and models excluding all front loadersWe agreed upon the SamsungWe borrowed the money from my parents to be able to purchaseI never dreamed months I would need to pay $to have repaired! There is no explainable explanation to why a brand new top line dryer would completely stop working and need repairedIt's despicable to say the very least!!! I am starting to believe manufactures are poorly making their product to have consumers have to buy more frequentlyIt's so sad!!!! Our next saved budget purchase was needing to be a TVI am now inclined to move Samsung to the bottom of my list to seeI am trying to decide who to present my issues withThe local paper, tv section that helps let the public know of a wrong, social media??!!! Just haven't decided yetI certainly do not want any of my family or friends to spend hard earned money on such a product that needs repair in less than years!! I'm a hair dresser who is constantly asked advice on everythingAt this point, Samsung washer and dryer will not be a promoted applianceShame on you!!!

Complaint: [redacted] I am rejecting this response because: The information that Samsung provides in this response is the exact same thing that they have been stating for the past monthsTheir insurance department has finally been in contact with me and I am waiting on resolution from their claims department Simply hearing from Samsung's insurance/claims department is not satisfactory This complaint will remain open until the claim is actually settled - per the complaint's originally requested resolution Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised that she has taken care of the issueThe customer indicated that [redacted] picked up the fridge at no chargeWe apologized for the misinformation and advised that we are glad that the issue has been resolvedWe asked the customer to contact us if she had any further issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that due to the length of time the unit has been out of warranty there are no additional accommodations available We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As it has been advised the unit will require evaluation in order for resolution to be providedIf a consumer is in need of a device during evaluation we must again direct the user to their Service Provider for loaner availabilityT-Mobile does participate in a loaner phone program which means the user does not have to go without a unit during service time at Samsung.It is at the consumer's discretion whether to accept or decline the evaluation offerIf the wafacility is able to provide resolution Samsung will consider this matter closed successfullyHowever, if the wacenter is unable to provide resolution, the unit will need to be shipped to [redacted] for service.Both the waservice center, and the [redacted] repair facility can refer to the same Service Ticket # [redacted] for the required evaluation

Samsung has contacted the customer regarding their TelevisionThe customer is being set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has attempted to contact the customer regarding their Samsung Galaxy Note Unfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerDue to the estimate of damage, we have forward the claim to our carrier and will follow up with the customer once resolution is providedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with the washerThe customer was requesting a refund of $ Mr [redacted] has been advised of the options related to the recall which is either repair or rebateWe do apologize, however at this time there will be no accommodations We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the fast charging pads (order [redacted] ) is showing an estimated arrival of 3- weeksWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have contacted the customer to no availWe left several voicemails and emails to discuss her complaintMs [redacted] advised that she was away and will get back to us on Monday 7/21/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows the agnet handling the claim submitted a refund request in the amount of $479.20; reference Txt# [redacted] for the unit The agent advised Mr [redacted] that unit is under review and to hold onto unit until receiving further instructions We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, with one caveat As it says in my complaint, I did everything I was required to do by [redacted] and Samsung (buy a Galaxy S7, year contract with ***/ [redacted] , send a receipt) If I get forwarded back to "PrizeLogic" for a whole new round of the "runaround" and finger pointing between Samsung and ***, then the resolution becomes unacceptable The only acceptable resolution is the television being shipped to me Otherwise it's a simple bait and switch scheme by the company or companies I would be happy to forward my ***/ [redacted] bills and receipt for purchase of the Galaxy Sto anyone at any time The problem is that when one submits to "PrizeLogic" things seem to disappear into a black hole that does not have a phone number or direct email address.Thank you to Revdex.com for helping me Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent handling his claim contacted him on 4/11/to offer trouble shooting for the device Mr [redacted] informed the agent that he sent the phone back in to his carrier (Verizon) to be exchanged The agent advised Mr [redacted] that since he is getting an exchange with his carrier, Samsung would not be able to assist him with a repair or troubleshooting the device The agent informed Mr [redacted] to contact Samsung if he has any other issues with his phone in the future We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s case as stated in our previous response the unit was deemed physical damage Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility Regrettably, due to the fact that the watch was damaged by their car classifies as a physical damage which voids the warranty of the product We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you