Samsung Electronics America

Samsung has contacted the customer regarding their washerUnfortunately, we can not accommodate the customer’s request for an additional warranty on top of the originalWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have attempted to contact the customer via email and telephone with no successThe customer’s complaint has been reviewed and we understand their request is for a refundPlease understand at this time we cannot honor this request as our one-year Standard Limited Manufacturer’s warranty for the product is for serviceHowever, from the claim we understand the customer’s concerns regarding a cracked drum on the unitFile research does not reflect diagnostic by any of our certified technicianThis being said, we have asked the customer to provide photo copies of the unit for further review with our Product EngineersCurrently, we are waiting for the customer replyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please provide a copy of the deductible cost and receipt for the screen protector Send this information to [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although my washer recall is now addressed, the process was unsatisfactoryI am not satisfied with the service I received from Dish Network on your behalf I am also not satisfied at the number of times I had to call Samsung and wait on hold to get this issue addressedThe first technician that came to my house DID NOT know how to fix the washer to satisfy the recall He stated he had very little training and watched a few videos, and that my washer did not match his diagrams He left without any resolution I had to call Samsung to complain and they made another appointment without my knowledge for the next day I had to stay home another day and this was not my choiceThe second technician that came had no knowledge of the first appointment This technician was able to fix the recall He stated that although the washer did not match any diagrams and did not match the parts he had been provided, that he was able to figure out what needed to be done He stated this was because my washer was purchased in and was an older model than the diagrams he had All in all, from the wait times for the recall phone line, to the appointment that was scheduled where no one showed up, to the second appointment where the technician did not know what he was doing, to the third appointment that was made without my consent, this whole process was a disaster and took hours and hours of my life, including days where I had to stay home and wait all day for someone to never show up with no notice I will NEVER purchase another samsung product of any kind I also had somehow been signed up for Samsung product emails and holiday specials and had to unsubscribe Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 02, 12:PM To: [redacted] Subject: RE: Microwave Refund - Claim [redacted] Hi,I am not really sure what part of this you can’t figure outAs you can see from this email string on Friday, April 28, 6:AM I received an email from the Refund department asking me to complete the attached Customer Refund Acceptance Document so they could proceed with my refundThen as you can also see from this email string I replied to that email on Friday, April 28, 10:AM, attaching the information requested, ALONG WITH CO-COPYING YOU ON THAT EMAIL.Then at Friday, April 28, 10:AM I sent you a separate email asking:I received the email regarding my refund earlier todayAs you probably noticed I included you on my reply with the documentation that was requestedCan you please verify that the information I sent included everything they requested and was correct? How long it will be before I receive the refund for $432.39? The last time I spoke to you, you said that I should hold on to the microwave because Samsung may want to pick it up or have me return it to the point of purchaseThat wasn’t addressed in the email so can you let me know if I can get rid of it or do I still need to hold onto it?You replied to me on Friday, April 28, 11:AM that:That looks perfectDid you already email it to the refunds department? As far as the turn-around time, I would expect 4-until check issuance once they receive your documents.I see that they did not request the unit for return and asked for the cut cord image so you should be safe to dispose of the unit at this timeHope this helpsThen on Sunday, April 30, 10:AM I replied:I sent the email to the refunds department and cc’d you on itI just want to verify that it is safe for me to dispose of the unit.You never replied to that emailThen on Monday May 1, at 11:16am I received an automated vm from the Refund department asking for my Customer Refund Acceptance Document.As you can also see from this email string I then emailed you at Monday, May 1, 1:PM that:I received a vm from Samsung earlier today regarding my refundThey are waiting for my documentation in order to process my claim # [redacted] This is back where I started when I spoke you originallyYou said that you would get this resolvedObviously that is not happening since I now have a second refund number and according to the vm Samsung Refunds left me they haven’t received any paperwork from meSEND ME MY REFUND CHECK IN THE AMOUNT OF $VIA OVERNIGHT EXPRESS MAIL.As you can also see from this email string you replied to that email on Tuesday, May 2, 5:AM that:Yes, the refund is for $I see that they have emailed you the acceptance document to print and return via emailPlease let me know if you did not receive it.SO AGAIN MY QUESTION TO YOU IS WHAT PART OF THIS DO YOU NOT UNDERSTANDFIRST ON FRIDAY APRIL 28, 11:AM YOU TELL ME ON THAT THE CUSTOMER REFUND ACCEPTANCE DOCUMENT I EMAILED TO BOTH YOU AND THE REFUND DEPARTMENT WAS “PERFECT”THEN ON TUESDAY, May 2, 5:AM YOU ASK ME “I see that they have emailed you the acceptance document to print and return via emailPlease let me know if you did not receive it.” HOW CAN YOU POSSIBLY BE ASKING ME IF I RECEIVED THE CUSTOMER REFUND ACCEPTANCE DOCUMENT WHEN DAYS EARLIER YOU TOLD ME THAT THE CUSTOMER REFUND ACCEPTANCE DOCUMENT I EMAILED BACK TO THE REFUND DEPARTMENT WAS “PERFECT”WHEN I ORIGINALLY SPOKE TO YOU, YOU APPOLOGIZED FOR THE ISSUE I WAS RUNNING INTOYOU ALSO SAID THAT YOU WOULD WORK WITH ME TO GET IT RESOLVEDTHIS obviously IS NOT HAPPENINGI AM BACK WHERE I STARTED AND THE PERSON WHO GUARENTEEED TO GET THIS REOLVED HAS NO CLUE OF WHAT SHE IS DOING.IF YOU WANT TO HELP ME, FOLLOW through on your original comment to me and get this resolvedSEND ME MY REFUND CHECK IN THE AMOUNT OF $VIA OVERNIGHT EXPRESS MAILA very unhappy customer [redacted] Regards, [redacted] ***

As per Samsung telecommunications division regarding Mr [redacted] ’s claim, he has been advised that the device will need to evaluated in order to provide a resolution The year make and model of the vehicle will also be needed We are available Monday – Friday 9am – 6pm EST Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: To update, as of 59-I called Samsung, 1:18pm at 1:23pm Repnamed [redacted] picked up , proceeded to pretend to be contacting the Exec support, asked me for my number, just in case we were disconnected, after giving her my return number , shortly after while sitting on hold for 1:38pm the called dropped, no return call.....On 5-13-16, at 2:05pm,I called UPS, and spoke to rep Riean, who revealed to me that their was no claim ever filed by Samsung on there record, she did file at that time.She /UPS, contacted Samsung while I was placed on hold, attempting to contact ***: the rep that gave me his ID, and told me that the warehouse had approved a replacement phone , which was to be shipped ASAP, with email confirmation, ...which I never received, also I was told that a claim had been filed by Samsung to the UPS and it had been waiting for their response from UPS, so they said, after days had already passed and it was the 10th day...they would then go ahead and send replacement phone again[redacted] never reached ***..but did get confirmation of the claim last number was [redacted] all previous claims had been deleted, unknown by me and with no explanation as to why..I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I had received a printer through Staples warranty program in The warranty program sent me to pcmall for the replacement printerThe printer is a Samsung color duplex laser printerSamsung advertises that this printer has 10,page per month capabilityI used the printer to print a TOTAL of pages over yearsThe printer started to print color very poorlyI contacted Samsung as they sent me to a third party service provider named [redacted] They would not provide in house service so they had me take this huge printer to another non-samsung service provider miles away from meAfter I dropped it off the service center printed test pages and then the toner finishedThe service center would not repair until new toner was purchasedI ordered a replacement tonerDue to a series of extreme polar weather and the far distance from me I able to take the toner to the repair center until February When I arrived at the center the service man refused to take the toner and refused to repair the printer and said that he does not get reimbursed by samsung for his time and that this was too much administrative work for himHe also claimed that [redacted] had cancelled the repair order although thats not what I was toldI think that monster monopoly companies like Samsung should not be able to promote 100,pages per year and have the printer stop working properly after pages for such an expensive machine and then be able to give people a runaround through third partiesDefective Lemon ProductExtremely poor product quality and performanceVery rude and unprofessional customer relations BUYER BEWARE!!!!!!! Regards, [redacted] ***

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Ms [redacted] case, she was advised to send in the device for evaluation to determine if it was physically damaged or defective which she declined No further accommodations will be made for this claim other than having the device evaluated to determine whether it is defective or physically damaged Please have Ms [redacted] contact the agent if she would like to proceed with service at this time We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Prizelogic Ms [redacted] has been shipped with the UPS tracking# [redacted] it was delivered on 12/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , the consumer’s location code on their receipt does not reflect an online or telesales purchaseA VR was shipped as this is the gift they were eligible for with the tracking number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerAs an accommodation we have offered to cover the cost of the repair, the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I spent on this tv and another on another I would like reimbursed in some way from this billion dollar business for faulty equipment Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The reps at Samsung are complete mns first of all this case has nothing to do with note 7s but I guess they don’t know how to read let alone give people their money back for losing their devices ..it seems like Samsung hires all black American workers since they are the best at stealing and getting over on people I think this is becoming more of a discrimination issue now I don’t appreciate being lied to countless times and accused of all these “mismatched names” there’s me and my roommate jake gouldberg , he had enough of your bs for a year so he had the case transfered in my name so could finish dealing with it since I worked for a company that specialized dealing with people on the phones I will not rest til this is won I will even go as far as taking what belongs to me and that’s all I’m saying have a nice day Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I never had to accept those terms in order to buy, nothing ever prompted me to agree to those terms Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns with his refrigerator The refund has been submitted under transaction number [redacted] and is pending approval As per notes on file Mr [redacted] has also been advised to email/fax over a list of food items that were lost when the unit was not working and he will be reimbursed up to $ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Frying pan is not really a very heavy objectThere was nothing done which was out of ordinary use of a glass top ovenRegular cleaning was done with proper cleaning liquid specially formulated to clean glass tops.The cracks appears to due to material failure of the glass top Regards, [redacted] ***

Samsung has contacted the customer regarding their Washing MachineA Samsung Representative has left the customer a message at [redacted] informing she has been approved for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe sincerely apologize for the confusion but as our customer service representatives have provided the appropriate part informationThe divider is not available for this unitThe one for the RF will not fit in the customer’s unit as the shape and size of the bin is differentA divider was not manufactured for the bin in the RFOnce again, we sincerely apologize for any inconveniences in this matter but Samsung will not be able to provide a freezer bin divider for the RFas it is not a product part available for this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have advised to the customer that getting the door reversed on the unit is an installation issue and he would have to cover that cost since this is something that is not covered under his warrantyWe also asked if he could also submit pictures of the paint chipping from the drum for further review by our Product Support teamThe customer has advised that the scratches he thought were inside the unit were grease marks not scratches and also stated that he is aware of how to reverse the door on his own only that he can’t get one of the screws to come outWe told the customer that he may want to contact the retailer to have a installer come out to assist with removing the screwWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you