Samsung Electronics America

I have reviewed the response made by the business in reference to complaint ID [redacted] Although I fail to see why it takes months to redearch and rrectify their mistake, especially when most of the pertinent information was provided in my original complaint, I will continue to wait for a resolution from Samsung Regards, [redacted]

Samsung has contacted Samsung Pay and Prizelogic regarding their concernsAs per the departments, the customer was emailed a new code on 5/3/for $Please notify the customer to check their inboxWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his televison Our system shows the agent handling the complaint made several attempts to contact Mr [redacted] by phone (leaving voice messages) but has been unsuccessful in reaching him Please have Mr [redacted] return the agents’ phone call at his earliest convenience if he still needs assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung WiFi TabletAs an accommodation, we have offered the customer a one-time free of charge repair serviceThe customer accepted our offer and we have set up a repair service ticket on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the custome regarding their TVThe customer was offered a service regarding the TVUnfortunetly, the customer rejected this free of charge repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung in order to receive warranty serviceSamsung cannot authorize the immediate replacement of your device Samsung will need to evaluate the phone to determine the cause of the issue before a resolution can be providedPlease contact Samsung Customer Support at [redacted] to arrange a new service ticketThank you

Upon further review of the customer’s file, we have contacted Samsung Pay with the customer’s informationAs per Samsung Pay, we have corrected the issue, please remove the cards and register them again so we can ensure that the future promotions work correctlyThis also includes the Samsung Rewards program that was launchedWe also will be providing the customer with a $Samsung Rewards card which will be delivered to the Samsung Pay app in place of the three promotions missedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Procdure concerning replacement is stated within the Samsung Standard Limited WarrantyWarranty explains the original product must be returned prior to replacement Again, upon confirmation that the original product is in transit to Samsung, or receipt of the product we can request expedite of the replacement accessory If you wish to proceed with replacement please refer to Service Ticket # [redacted] and utilize the UPS E-label already emailed to you.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for evaluation Samsung does not provide immediate replacement, nor upgrade serviceOur obligation as the manufacturer is to provide repairThe consumer has two options when service is needed; to contact their Service Provider for assistance, or they may contact Samsung for warranty repair service if the phone is still under its one year warranty period, and repairs fall within warranty guidelinesIf the carrier chooses not to assist you that is simply at their discretion, but does not have anything to do with the fact that the phone has a Samsung warrantyOur records indicate a service ticket was processed for evaluation on 3/22/( [redacted] )A UPS E-label was emailed to an AOL email addressIf the email was incorrect it would need to have been updated for proper deliveryTo assist further Samsung will require the phone be shipped to our repair facility for repairPlease contact Samsung customer support at [redacted] to arrange a new service ticketThank you

Complaint: [redacted] I am rejecting this response because:1) When I applied for the Level U headphones promotions, the headphones were available on the website and Samsung customer service confirmed that when I called them, they said that the website was down and that is why I couldn't claim itso it is a website problem not inventory problem2) Most of the promotions for samsung pay that I have seen so far requires that you have to be a new member in samsung payNow I already registered with samsung pay that means that I won't be qualified for any future promotion so you ruin my chance for applying for future promotions Regards, [redacted]

I found out about the to day processing time a day after expected deliveryThe confirmation page clearly stated days shipping after I completed the orderThe status showed confirmed which gives no indication delays.it has all the makings of deceptive practices and failure to comply with customer expectationsNo attempt to correct or ease the wrong was attempted outside of an apologyAny other company would have offered expedited shipping and or credit, [redacted] is a great example of thisSadly Samsung is not [redacted] , I would definitely not do further business with Samsung [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer an exchangeThe customer agreed to the exchange offer and we have submitted it for processing with our exchange departmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: The cover was tightly closedBecause I had purchased it for the specific features noted, if I took off the cover I made sure it was put completely back on and tightly sealedThe cover still came off when it fell a foot, which is the issueThe phone sells itself on the ability to withstand a fall of up to feet, yet popped open falling a footThe water damage would not exist if the "shock-resistant" feature had performed as advertised

We appreciate your correspondence and allowing Samsung the opportunity to review your claim As it has been advised per warranty, Samsung requires the original product be returned for evaluation purposes before replacement can be warranted As a one-time courtesy Samsung will authorize the advanced replacement of your battery Upon receipt please return the original battery using the UPS E-label already emailed to you For additional concerns please contact Samsung Customer Support directly at ###-###-#### Thank you

I would like to thank you for your help in the above complaintSamsung resolved the issue by repairing the power board on my TV

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr [redacted] case, his device was deemed physically damaged (there is impact damage on the touch screen panel) which voided the warranty Due to the physical damage voiding the warranty on the device, Mr [redacted] was advised that any repair costs would be at his expense Samsung’s stance still remains the same No accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Were I am rejecting this response because: As the business stated and admitted other people out of the year warranty period were given consideration in some form but I was deniedI consider this not dealing in good faith and discrimitory behaviorThe use on this machine would be considered light dutyIt's just me and my wife.so it was minimum useAlso it almost caught fire one time as the cycling was off and we smelled wires burningAlso the repairman ( Samsung Authorized ) that came out even said they used cheap partsNever have I been treated so poorly by a buisness

Samsung has reviewed Mr [redacted] claim in regards to his Galaxy Sphone Our system shows the agent who handled the claim advised him that the “Not Registering on the Network” error is related to his service provider not Samsung Mr [redacted] was advised to contact his service provider to resolve this issue as Samsung is not his mobile networkThe agent offered to proceed with OOW (Out of Warranty) repair of the device or Mr [redacted] has the option to take the phone to nearest [redacted] *** to have the device reflashed This means to have the software deleted and reinstalled on the device Regrettably, Samsung will not be able to provide a refund for the device due to network issueNo accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised that she has taken care of the issueThe customer indicated that [redacted] picked up the fridge at no chargeWe apologized for the misinformation and advised that we are glad that the issue has been resolvedWe asked the customer to contact us if she had any further issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the fast charging pads (order [redacted] ) is showing an estimated arrival of 3- weeksWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you