Samsung Electronics America

Our files indicate that the customer’s request regarding their Samsung television has been reviewed an additional time per customer rebuttal requestWhen Mr [redacted] ’s television was serviced the assigned service center determined that the television was physically damagePictures of the physical damage are attachedThis type of physical damage voids Samsung’s limited manufacturer’s warrantyAccordingly, the warranty was voided and Mr [redacted] was advised that all repairs would be his responsibilityMr [redacted] indicated he believes the television was damaged in transport or in the warehouseWe then explained that if the damage occurred upon delivery that Mr [redacted] should contact the retailer to report the issue as Samsung’s limited warranty also does not cover concealed or shipping damageWith this being said we cannot honor the customer’s request for a replacement or for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: They just keep posting the same response that there is no compensationThank you to the Revdex.com for trying but obviously, they will not accept responsibility and we have other agencies and a lawyer working on itWe are not taking a $loss without going after them! Of course we don't have the refrigerator! Should we keep a broken down refrigerator as a memorial? How ridiculous! They know they have thousands of the same complaints and refuse to do anything about a product that should be banned! Thank you! Regards, [redacted] ***

Samsung has contacted the customer regarding their refrigeratorFile research shows the drawers were repaired on 4/and the damage was never reportedWe have educated the customer we can set up repair but the cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-N5110ZWYXARWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung telecommunications department has attempted to contact Mr [redacted] regarding his concerns with his device On 11/a voicemail was left advising that in order to set up service advising that we need the model and IMEI number to set up service Subsequent calls were made on 11/& 11/to no avail We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you Tell us why here

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseYou can view this at; http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ customer has agreed to wait for the fixWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her dryer Our system shows a refund check in the amount of $624.02; reference Txt# [redacted] was issued on 10/17/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear MrHartman: We appreciate the opportunity allowing Samsung to respond to your inquiries and concerns We sincerely apologize that we were not able to provide a resolution for your complaint and we will consider this case closed Thank you for being a valued Samsung customer, we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

Please be advised, Samsung is unable to locate any previous contact with Samsung support regarding a mobile product based on the name and email address listed In order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolutionIf the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be renderedAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueIf you would like to send in the handset for evaluation please contact Samsung Customer Support at ###-###-####If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacementUnfortunately, there would be no other resolution, or offers Samsung is able to provide without prior evaluation of the handset

Samsung has contacted the customer regarding their washerThe customer has confirmed the unit has been repaired on 11/and we apologized for the customer’s frustrationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Valued Customer, We apologize for the delay and appreciate your patienceWe have forwarded your request to the proper department for further consideration Best Regards, SEA Office of the President

Upon further review of Mr [redacted] complaint, our system shows he was sent a rejection email on 6/28/however he did not contact the Promotions team until 8/17/and they responded to the email on 8/24/in regards to the promotion Unfortunately the [redacted] sales associate who assisted Mr*** did not give him the proper information that [redacted] was not a qualifying retailer (for this promotion) and that they had their own rebate program As previously advised, Mr*** will need to contact [redacted] Support directly for further assistance on his promotionThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I have #contacted my phone carrier multiple times and they are not willing to replace it due to the fact it's still under warrantySamsung is stating that I should use my insurance? I refuse to pay a deductible that will be $or more for a device I didn't damage in the 1st place it's defective! Lastly Samsung keeps stating that I need to exhaust the repair processI sent it in already for repair & they couldn't fix itAs I previously stated I work from my phoneI can't afford to keep sending my phone to them for 1-weeks at a time losing income each time for them to ATTEMPT to fix a product that they manufactureI want a new phone or the money to purchase a new phone BOTTOM LINE! As I have maybe $left to pay before I've finished paying for my phone in full Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SL-C460FW/XAAWe have addressed Mr [redacted] s concerns and will research the matter and see if we can come to a possible resolution of how to resolve this matterWe have advised to the customer that we would follow up with him in reference to the matter as soon as we canWe will continue to follow this case to ensure complete customer resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was contacted with an apology on their voicemailThe customer was also provided a promotional code so that she may purchase a book cover on our websiteWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: As of today I have not received my refund or have I heard from Samsung regarding thisWhen should I be expecting something Regards, [redacted]

As per Samsung telecommunications division under the coverage section of the Samsung warranty it clearly states the consumer’s product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate the product and determine the appropriate resolution to this issue Without prior evaluation Samsung is unable to perform any service Additionally, if the consumer has insurance through the service provider, some providers do offer a replacement policy on phones which need servicingIn some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange/refund, please contact the service provider or original place of purchase For Samsung warranty service contact would need to be made at ###-###-#### in order to arrange a new service ticket Thank you

Their offer of a "solution" is for me to ship my phone off to them for at least an entire weekThat's not an offer of support or assistanceThat's an insultAn entire week, at least, without the device you use every day all dayWith no replacement etcThis isn't a TVIt's a cell phoneMy work emails come through this phone as well as calls and texts etcSoSamsung has provided a product that is malfunctioning and it's still within warranty period, but they can't offer any reasonable solution to fix thisAnd then I'm being told that they can't provide a refund or a way to remove the issuesThis is absolutely ridiculousI am insulted that this is the way they treat customersMy husband and I have been huge customers, we both have Samsung phones, and have had severalWe both have Samsung tabletsWe've purchased two 55" Samsung TVs in the last two years and two 30"+But after seeing how they treat customers once they have their money, I'm disgustedIf they can't make this right, we will never spend another penny on a Samsung productAnd I will tell everyone I know that this is how they treat customersYour only solution is to be totally without a phone for at least a week? Get real Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung tries to accommodate their consumers fairly on the rebate process and Mr [redacted] is no exception However, Mr [redacted] was previously advised that there are only recall options; FOC (Free of Charge) repair with a one-year extension or the rebate towards the purchase of a replacement unit and are non-negotiable Mr [redacted] has chosen to decline both options at this timeNo further accommodations will be made for this claim other than the aforementioned If Mr [redacted] changes his mind and decides to go with either option, he may contact the agent assigned to his claim; reference case # [redacted] for further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I refuse to pay out of MY pocket for another delivery and/or pay out of my pocket to dispose of THEIR defective product Completely refuse to spend more money when it is THEIR RESPONSIBILITY to provide their customers with good working products Replace my washer with another one of the same model, have it delivered and take the other one away PERIOD Regards, [redacted]