Samuel Culbertson Mansion Historic Inn

We received paperwork from this customer's attorneyWe sent a response via certified mail to the customer, (which he refused to sign for)His attorney and the bankAs this is now in legal status, please remove

I am rejecting this response because: This business is totally lacking in working to satisfy the customer and inconsiderate of the hardships they are imposing

I HAVE ATTACHED A COPY OF THE REFUND CHECK GOING OUT IN THE MAIL TODAYNO FURTHER ACTION WILL BE TAKEN

I don't know why this customer feels the need to keep posting about this issue, when he has been in contact with our Accounting departmentHe has been completely aware of what is going onThe check is going out to him UPS

We apologize for the delayThe factories opened back up on Jan3rdfrom the holiday and plant shut downsThe customer can speak to anyone in the service department not just ***This customer's parts are on order and when they arrive in about weeks the customer will be notified to bring his unit to have the parts replacedWe will contact the customer today and relay this information

The dealer Best Rv has contacted me and said he would change out hitch could you put the complaint on hold untill I see if he follows thru please Thank You June [redacted]

The customer was advised that in the slower season, we would have him come in to have this taken care ofThis is considered a cosmetic repair, which does not prevent the customer from using the unitThe customer needs to contact us for an appointment to have the done

We have sent a request again to [redacted] for this to cancelledWe have called again this weekWe will check everyday until this is doneI know they are extremely busy this time of the year

I am rejecting this response because:This business, Best RV Center of Turlock, CA, has not made a genuine or professional effort to communicate with meThey have not informed me what I need to do to assist them in doing their job! They should have the information on the RV that I purchased from them from the VIN or their 'record' of the unit sold to me.It should not be my job to contact the manufacturer for an issue that was known to the dealership before I took delivery on a purchase from them.The employee whose job is to coordinate and resolve warranty issues has been unavailable and completely uncooperativeI have no idea how long she has been in her positionI know she has not responded to numerous voicemails I have left for herI have been told she has not come in to work, left work early, and not come in far more times than a reliable employee should have taken in such a short period of time.I know I have never purchased a RV of any type in my lifeI have never had to deal with a company that makes RVs or parts for themWith the $44,purchase of my [redacted] [redacted] 12, I have needed the assistance of the dealer and not seen any positive result from their action.After waiting for four months and getting no results for this issue, I emailed and called [redacted] ***, which is not an easy task [redacted] prefers that issues, like mine, are resolved through the dealershipI was called by an employee of [redacted] ***, within hours of leaving them a voicemail and emailI may be getting resolution from [redacted] in the next few days, via UPS deliveryConsidering my experience with Best RV - the dealership that sold me the [redacted] Toy Hauler - I am reserving my decision as to whether my issue is resolved, until I see the replacement distribution panel cover to the one that was defective in my unit.It is certain that Best RV has not resolved my issue and has no intention of doing so, based on their previous and current actionsTheir rating should be lowered, not based on the number of complaints over a period of time: rather it should be based on how much money they have taken from their customers and how much they have done to support the needs of those customersBest RV acts as though it is my job to resolve warranty defects and issues! Really?

We have received paperwork from this customer's attorneyWe have no comment due to this

I am rejecting this response because: After checking with [redacted] today Nothing has been credited to our account Also Best RV has not responded to missing interest for year If check was sent [redacted] **, what is tracking number

This customer walked through the unit on separate occasions, He went over the unit and pointed out a few things to repair, which we didThe second time he came with his wife and they spent hours going over the unitThere were some other small items that we explained were warranty itemsWe have already explained to the customer the only way to run the items they want is to install a generator which they did not wantWe have also explained to the customer that they in fact received new batteries and they only paid for The customer will need to take there unit into any [redacted] repair center for warranty repairsTheir warranty comes from [redacted] and not the selling dealerThe customer needs to understand warranty repairs are not done at their siteWe also contacted the factory and they sent over a list of shops in the customer's area which we sent to the customerThe factory also explained it needs to go into a shop

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have finally received the settlement check from Best RVThe over all situation was horrible and I blame this all on [redacted] at the dealershipHe should be fired for incompetenceMy brother and I both purchased trailers from Best RV, My brothers was supposed to be delivered [redacted] can not read the difference between [redacted] and [redacted] [redacted] canceled the delivery of my brother trailer then argued with him about this stating it was my brother faultI emailed [redacted] several times to make sure there was no confusion in my deal before I went therehe assured me everything was correct which it was notWhen I got home and was made aware of this I called Best RV no one was any assistance to me until I got a lawyer involved [redacted] told me he was going to contact the manufacture and see what could be done and he never did and never called me back.I tried to have this modified on my own and one of the repair shops told me contact the manufacture which I thought was a dead end since [redacted] never called me back on thisWhen I did they told me they could do this for under $1000, and if the dealership would have followed thru this would have saved both of us time and moneyinstead I spend countless hours and about $in legal fee to get this resolved completely unsatisfactoryAt the end the only one that followed up was [redacted] in accountingThe only thing that would make me happy now is to find out that the dealership fired ***knowing he was fired, maybe some other customers could have a good experience there

We have been in contact with the insurance company alreadyThey have all the copies of the repair order that the customer authorized the work to be doneThe Insurance Company was notified of the storage fee's$is Industry wide and at some facilities the storage fee's can be as high as $a day [redacted] had contacted the insurance repeatedly during the process, at which time the insurance told us we still need another hours to review this matterThe insurance will have records of thisThe insurance company has the trailer and spoke to ***, where as they can verify repairs where done

I am rejecting this response because: I called [redacted] my self on 11/11/2016, and was told by [redacted] that the selling dealer would handle the return of the unused warranty valueI state again that I called Best RV and have been given the run aroundwhich their response is a continuation ofThey have still not returned any calls or notified me that anything was or has been doneSee original complaint for dates and such that I have contacted Best RVI faxed them a copy of the contract and wrote them that I wanted the date of the cancellation to be the 11/11/due to their unavailability and apathy of the issueThis also being the date I first tried to cancel the warranty

We are working with the factory to get these items taken care of for the customer and the refund, which comes form the factory not us the selling dealer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: Can Best RV please tell me what we have denied? I have asked for replacement of microwave, lamp shades and was denied by *** and Best RV. We were told before we purchased the trailer and generator that everything would run, not that we would have shout off item o get other item to run. As I said if we were told t his before we purchased we would have looked at another trailer. We stress to Sales and Service that is trailer would be off grid and we needed everything to work at one time. As for someone living in it, I asked how salt and pepper got into the microwave and Service replied I don't know. I did contact *** and they said they were not responsible after it left there lot so they didn't know it had been. Asked if the person delivering it stayed in it during transport. Has for harassing the service deptyes I have been there asking why but never getting a real answer and then having there techs say we should have been told this ahead of time. As for a generator to run everything was told by service manager that it won't fit on our trailer, that would be the 7000. He told us that the last time we were the, August 10th. So he knew the wouldn't work in out trailer. They used a house for example about the electrical load. This is no0t true, you have an inspector that approves the blue prints to assure electrical serve can carry t he load. My husband was a contractor

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. In the event that the appointment is not kept or maintenance is not up to satisfaction I will refile another complaint

The customer needs to understand there is a process that happens for warranty repairs and partsThe customer was also already given an appointment on May 8thThis customer was also called today that his mirror came in todayAs you can see by the last email I have inserted here, ***,
We will be out of the country until April 18thIf we can schedule after then that would be greatThank you very much for all your helpWe look forward to getting the repairs done so we can enjoy canping this summer. Thanks. *
*** *** We try to explain to customer's we make the appointments after the parts have arrived, so they do not have to make a secondary tripI also have assistants that are more than capable of answering warranty questions regarding parts and appointments.Again I hope this clarifies thisThank you