Samuel Culbertson Mansion Historic Inn

I am rejecting this response because: it was not told to me no,  every time I called, in fact, I was told that they were going to give it back. Sam, the salesman told me it was approved by the owner and to come pick it up. I asked if they could mail me a check, since I lived a 5 hour drive away. The salesman said, the deposit refund was approved, but he needed to find out about mailing me the refund. I was also informed that they did not do a PSI, and to call before I  come for pick up, so they could do the PDI.

The...

customer's came in and sat down with the owner. The customer asked what kind of payment and interest they could get at which time the customer gave him their information including their SS numbers to check their credit to see what payment and interest they could get. The customer was completely aware of what the process was.

Customer is out of warranty. Warranty does not cover damaged parts only defective items. Customer will need to contact factory. No further action will be taken.

The customer was advised that in the slower season, we would have him come in to have this taken care of. This is considered a cosmetic repair, which does not prevent the customer from using the unit. The customer needs to contact us for an appointment to have the done.

customer was told to bring down table ans we would replace it. The other items were considered damage or maintainance items.

Revdex.com:
I have reviewed the response made by the business in reference to my concern. We had no choice in how or where our trailer was licensed. It was already completed and charged for on the contract. It was their employee's mistake that caused this problem. I see that Best RV has no professional integrity and will do nothing to resolve this issue. I do not feel that emails back and forth will get any resolution. It is unfortunate that I have to drive to a different state and incur the associated costs with trying to remedy this problem. After nearly four months, I just want this over. I will do my best to warn others of the terrible customer service and shady business practices of Best RV to perhaps save another family from going through what ours has.

We had ordered a hitch for the customer's vehicle, Customer then purchased a new vehicle, and we ordered the correct hitch for the new vehicle. We owe the customer a partial refund of $1000.00 going out today on check # [redacted]

I am rejecting this response because: I called [redacted] my self on 11/11/2016, and was told by...

[redacted] that the selling dealer would handle the return of the unused warranty value. I state again that I called Best RV and have been given the run around. which their response is a continuation of. They have still not returned any calls or notified me that anything was  or has been done. See original complaint for dates and such that I have contacted Best RV. I faxed them a copy of the contract and wrote them that I wanted the date of the cancellation to be the 11/11/2016 due to their unavailability and apathy of the issue. This also being the date I first tried to cancel the warranty.

We have contacted the customer that we were under the impression the Factory was sending the items directly to the customer. After reading this, we have left word for the factory to get back to us regarding these items. We also notified the customer we will respond with the answers on this claim....

Thank you

When the unit was prepped to ship to the customer everything was checked out there were no problems with any leaking. When it is given to the driver it is inspected and checked ok no damage , when the driver passes it off to the customer they inspect it and signed off all ok no damage. If at that...

time there was a leak there would have been water inside the unit and they would have seen this right away. As for the light bulbs and towel rack, they were shipped out UPS to the customer. Tracking # 1Z8W185Y0355075073 show's the customer received them this morning. The photo's from the customer show leaves all over the area of the vent's. We have no tree's here. Nothing else will offered.

The dealer Best Rv has contacted me and said he would change out hitch could you put the complaint on hold untill I see if he follows thru please Thank You June [redacted]

I am rejecting this response because:There is no indication at all that this company is working with the manufacturer to get this complaint...

resolved.  There has been no (not one at all) response from Best RV to my phone or email requests for assistance.  I have been told by * (I believe he said he was the owner) that he was going to [redacted] to get me the requested cable and would have it in the mail....that was in May !  He also told me that he would find the requested tape for the wall and send it.  At no time did he refer to the manufacturer.  I was also told that the $80.00 reimbursement would come from the manufacturer, but that too was submitted in April and have had absolutely no response from either Best RV or [redacted].  Perhaps $80.00 does not sound like that big a deal, but Best RV told us to make the repair because of the large water leak.  Since this issue was given to Best RV in February and the leak remained despite having supposedly been corrected at Best RV, that they should pay us, the consumer, the monies and get reimbursed for themselves from the factory.  I in no way accept that they are working with the manufacturer because they won't even work with me to get this resolved.

I am rejecting this response because: the amount of warranty work needed to be done to this trailer will not fix the issues at hand. The entire trailer needs to be replaced. I called to ask for them to take the trailer back and get me into a new unit which they were not willing to discuss. Instead came back with an offer to trade it in  just to insult me and try to make the problem go away. I live out of the area to take the trailer back,  but why would I travel that far away to be treated with disrespect and no acknowledgment that they were in the wrong in the first place for not inspecting this trailer. They continued to ignore me and my problems and I had to reach out for contact multiple times and still my "messages" apparently were never passed along. Why would I be Taking my trailer back to a place of business that knowingly let me purchase this unit without a proper walk through inspection that caused so many problems and put my family at risk. My Contact with this business from day one has been a terrible experience and they have no costumer service and do not have the means to try and make anything right that went wrong on there part at my expense.

I am rejecting this response because: This business is totally lacking in working  to satisfy the customer and inconsiderate of the hardships they are imposing.

This unit did not come with the backwall option. Some unit's have them but there's did not. The customer should have verified this at the time of purchase. As for the warranty issues, customer needs to make an appointment. The customer can purchase the backwall. No further action will be taken.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  Sad part is that it took interaction from the Revdex.com and 9 months to resolve an $85.00 refund.  Thank You [redacted] for all your help on this....Linda

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is apparently the best option that Best RV can offer. The likelihood  that...

another trailer that meets the necessary criteria for my family's needs will be found any time soon, at a reasonable price is most unlikely!

First let me clarify a few items listed above. The customer's concern's where submitted to the factory for approval as the warranty comes from the Manufacturer, not the selling dealer. Once approved the rubber was ordered right away. The customer was advised the rubber usually takes about a week or...

2 to arrive., and we told the customer we can usually do a roof in about a week. The customer dropped of the unit and we were still waiting for the rubber to arrive. Unfortunately, the rubber was delayed and actually arrived yesterday. They unit had already been prepped for the new roof, so we could get it done quickly for the customer. Next, when the customer called yesterday, started screaming he was coming down here. the customer verbally assaulted our employee and to which threatened bodily harm to our employee. We do not tolerate that behavior in any manner. The customer showed up this morning, and started screaming again, if the customer would have been patient enough to talk to us, we would have explained how the rubber just arrived yesterday, and the unit had already been prepped for the new roof so we could complete it quickly. Instead, the customer screamed and threatened employee's again and left. We will complete the roof job and notify the customer when it's finished. No other work will be performed of promised.

This customer completely understood when he first started the buying process that any type of deposit is non-refundable. It was discussed at length with the customer. We had done the PDI on this unit and the unit was held for 2 months for this customer, which means, we still paid flooring for this...

unit and we were not able to sell it. The customer understood there was no refund on the deposit. As was told that each time he contacted us.No further action will be taken.

Customer purchased unit "AS-IS" per Federal  law form 16 C.F.R 455, which is signed by the customer. No other action will be taken.