Samuel Culbertson Mansion Historic Inn

I spoke with [redacted] in accounting. The check for a total of $1895.79 has been issued and awaiting to be signed. The owner is out until next week and will be signing checks and it will go out to the Leinholder. I'm not sure where the customer thought this was a 12 year warranty as it is a 84 months...

(7yr.) warranty.

Here is what we got back today from [redacted].Check received 8-24-17Check posted 8-29-17There will not be any type of repayment for interest.

I am rejecting this response because:i want the towel rack that was removed from my trailer, shippedto be immediately. I will not use gas or any of my time or money to ship  back the Incorrect rack that was sent to us. A shipping label needs to be sent to us in order to send wrong one back. I already discussed this with Mrs [redacted].

I am rejecting this response because:1. I did notify the business of the LP hose over the phone on a previous occasion. At the same time I was told they'd call me back. Upon talking to the business this time, I was told the "computers were down" and I'd receive a call back. I never received a call back which prompted the Revdex.com complaint.2. I did notify the business, via email, to send me the part. I have not received a response back.3. I informed the business upon receipt of the replacement parts, I would close his complaint. They have not contacted me yet.4. Business was noticed that they told me on the day I bought he trailer that they would order the part the following Monday. We are now six months later.5. The LP hose leaks gas, which is an imminent safety hazard and should be replaced immediately.Based on my past experience and experience of others, I wouldn't not feel comfortable until I have the parts on hand and the repairs completed.

I would like to cancel complaint ID 11786640 against Best RV Center. They have finally called me back and am happy with their attempt to resolve the problem. Thank you for your help.

I am rejecting this response because: The form 16 CFR 455 was NOT posted on, nor in the vehicle.The wife and I both do not recall signing this form. If Best RV has...

this form as it claims is signed by the wife and I request that form be provided.Note to Revdex.com: was the 50 Amp power cord and the DVD/CD/AMFM player both covered under the complaint #[redacted]?Thank You[redacted]

We had previously explained to the customer that yes, we are in the busy season, and we would address his concern when it slowed down. We have customer's that have major issues that prevent them from using their coach, where-as this is a cosmetic issue and doesn't prevent the customer from using the...

unit. The customer was told that [redacted] would contact him, the customer choose to drive here on his own. We will not offer any type of reimbursement. We will contact the customer when the busy season is over to remove the overspray.

We are working with the Factory on this customer's unit. We sent  photo's yesterday to the Factory.. We have spoken to the factory already this morning and they are requesting some more information that we are getting them now. I will update with any new information as it become's available.

I am rejecting this response because: The owner ([redacted]) told us he would have to use the address of the home we just sold ([redacted]) to show stability for the loan application only. He said the licensing and registration would list our current address on [redacted]. I did not fill out the paperwork. All documents were prepared by the owner and his staff. His employee [redacted] admitted that the papers were submitted to DMV incorrectly due to an error on their part and that she didn't see the form listing our correct address. I spoke with [redacted] yesterday (8/14/17) and she again said she would go to DMV herself to try to straighten this out. I feel that I have been given the run-around long enough on this issue and would like a refund of charges as previously requested.

We received paperwork from this customer's attorney. We sent a response via certified mail to the customer, (which he refused to sign for). His attorney and the bank. As this is now in legal status, please remove.

I HAVE ATTACHED A COPY OF THE REFUND CHECK GOING OUT IN THE MAIL TODAY. NO FURTHER ACTION WILL BE TAKEN.

We have sent a request again to [redacted] for this to cancelled. We have called again this week. We will check everyday until this is done. I know they are extremely busy this time of the year.

We have attempted to contact this customer with options on another unit.

I am...

rejecting this response because:This business, Best RV Center of Turlock, CA, has not made a genuine or professional effort to communicate with me. They have not informed me what I need to do to assist them in doing their job! They should have the information on the RV that I purchased from them from the VIN or their 'record' of the unit sold to me.It should not be my job to contact the manufacturer for an issue that was known to the dealership before I took delivery on a purchase from them.The employee whose job is to coordinate and resolve warranty issues has been unavailable and completely uncooperative. I have no idea how long she has been in her position. I know she has not responded to numerous voicemails I have left for her. I have been told she has not come in to work, left work early, and not come in far more times than a reliable employee should have taken in such a short period of time.I know I have never purchased a RV of any type in  my life. I have never had to deal with a company that makes RVs or parts for them. With the $44,533.30 purchase of my [redacted] 315 [redacted] 12, I have needed the assistance of the dealer and not seen any positive result from their action.After waiting for four months and getting no results for this issue, I emailed and called [redacted], which is not an easy task. [redacted] prefers that issues, like mine, are resolved through the dealership. I was called by an employee of [redacted], within hours of leaving them a voicemail and email. I may be getting resolution from [redacted] in the next few days, via UPS delivery. Considering my experience with Best RV - the dealership that sold me the [redacted] Toy Hauler - I am reserving my decision as to whether my issue is resolved, until I see the replacement distribution panel cover to the one that was defective in my unit.It is certain that Best RV has not resolved my issue and has no intention of doing so, based on their previous and current actions. Their rating should be lowered, not based on the number of complaints over a period of time: rather it should be based on how much money they have taken from their customers and how much they have done to support the needs of those customers. Best RV acts as though it is my job to resolve warranty defects and issues! Really?

I don't know why this customer feels the need to keep posting about this issue, when he has been in contact with our Accounting department. He has been completely aware of what is going on. The check is going out to him UPS.

I am rejecting this response because:I will wait until we actually receive the light fixture and a new screen  before accepting the businesses response.As far as pictures of the screen as stated before the trailer is on our property in Nevada and we live in CA and will not be back in Nevada until next month.At that time I can take a picture of the screen and send it.

The customer had in fact moved 3 times since purchasing the unit. So that was way there was a delay in the DMV paperwork. Check # [redacted] in the amount of $123.00 is going out today to the customer. I will check into the scratch on the unit today.

I have spoken with the owner and [redacted] the Salesman. At no time was the customer told he would be receiving a refund. It was also written out for the customer at the time that this was a non-refundable deposit.No other action will be taken.

We have met with our Sales team and explained that the park models only have room for 1 battery. We apologize again for the information you were given that 2 could be installed. As for the light we are sending it to you, I'm sorry they missed it during your walk through as they should have replaced it then.  If you could send photo's of the screen to [redacted] we will get with the factory and see if we can get it taken care of.

We have been in contact with the insurance company already. They have all the copies of the repair order that the customer authorized the work to be done. The Insurance Company was notified of the storage fee's. $35.00 is Industry wide and at some facilities the storage fee's can be as high as...

$50.00 a day. [redacted] had contacted the insurance repeatedly during the process, at which time the insurance told us we still need another 48 hours to review this matter. The insurance will have records of this. The insurance company has the trailer and spoke to [redacted], where as they can verify repairs where done.