Sands Chevrolet

Buyer beware!! This dealership and their sister dealerships practice bait and switch tactics! UNETHICAL sales practices. ONLY interested in getting your money!!! My husband test drove a 2011 Kia Soul at Kia Sands in Surprise but they wanted too much money ($2000 overpriced) and Steve, the sales manager was rude and pushy. Next morning we ended up at Sands Glendale and made a deal to buy what we soon discovered was the same car for $2000 less. the salesman verified it was still available and said it was in "in processing" since it had just been acquired. Something my husband knew from his test drive Friday. In-processing was supposed to take two days plus we had to wait an extra day since the service department wasn't open for Labor Day. They did give us a loaner car. We had gone in with our own financing and agreed to complete a sales contract for the Kia based on our final inspection of the car. Papers signed, all seemed good. On the following Tuesday it still wasn't ready, and on Wednesday we are told the Kia Sands Service Department found safety issues with the car and they could not sell it to us. Several upsetting calls later, the Sales Manager Kurt tells us he was told by the Kia Dealership Sales Manager that the car was already sold. There was an deposit placed on it. WTH?! They did not know my husband, an aircraft mechanic, had already seen the car and drove it at the Kia dealership Friday. It was in mint condition with only 39K miles. We also spoke to them again on Saturday morning, minutes before walking into the Glendale dealership. They wouldn't budge on price, but the car was available still and had not sold. So they lied about the safety issues hoping we would walk away, and lied about the sale to see if they could get more money than we had paid for it. Totally UNETHICAL! We even contacted the original salesman at the Kia dealership in Surprise and he told us it had not been sold Saturday but could have been sold either the Sunday or Monday -his days off and AFTER we had already bought it. He also said they car was in perfect working order and had even been in the drive running for two hours so it would be ice cold for test drives. It is our belief the sales manager, Steve, saw the car was sold to the same person who would not make a deal with him on Friday and he deliberately tanked our sale to be spiteful and to try to sell for more money to another person. After a visit to each dealership we are back in a loaner car and are waiting to hear back to see if thy will settle this issue fairly. They get one shot at this then we go in with an attorney. So glad we insisted on having copies of everything and printed copies of the internet ads! Ready to do battle for what is right and just! So tired of unethical and unscrupulous sales tactics!!! Update: They did not honor the sale and have not fixed the issue. Do NOT TRUST THESE PEOPLE!!

I was told I would get $100 for a referal 2 months later and multiple calls and speaking with 4 or 5 people still the same. Me and my wife called getting the run around.

Awful experience with this company.. heard of a few bad experiences from family members. I ignored them and sought after a used car from them. After confirming the car was still there we drove 1hr to look at the vehicle. Once arriving I was given the story that they couldnt find on the lot and they had many other cars to choose from of course a lot more money.. blah blah blah.. I dont recommend them at all and other stories I heard have been now confirmed.

Hello Revdex.com,

I recently went to Sands Chevrolet 3/9/14, this was sometime in the afternoon, I was there to merely see what I had possibly won on the scratch-off sweepstakes etc., the grand prize was a car giveaway, unfortunately, I was not a match for this, anyway after subtlety of them(Sands Chevrolet)collecting info. from me & thus forwarding this to the finance dept. & me saying numerous times "I AM NOT INTERESTED IN BUYING ANY VEHICLE" & so what other prize did I win,? & the fact that the scratch-off flyer states "No Purchase Necessary" them(Sands Chevrolet)trying to get me to buy a vehicle, "over 2hrs."!!! I was there, & thus ruining & wasting the rest of my day, walking away disgusted, all this drama for a $5.00 Target gift card, from this as well, discovering I had received a hard hit inquiry on my credit report costing me points on my credit score...

Please Revdex.com how can you help me in regarding this issue,

Sincerely,

Joseph D. Willis

on oct 26th I received a call from patrick howland at sands chevolet in glendale az telling me that he had a leftover 2016 v6 6spd camaro and because they needed to make room for the 17s I could get a great deal. I told him I could come by after work but I did not NEED a new car as my 2014 v6 6spd camaro was just fine and if the numbers did not work I would not buy. I stopped by on my way home and was shown a 2016 rs camaro, it was pretty dirty, had 600 plus miles on it and no window sticker or any stickers for that matter. I took a quick look and we took a ride around the block. I liked the look of the car so we sat and worked out some numbers. I ended up trading my car for this one and was forced to take it home that night DIRTY and was unable to get my brand new wheels and tires off my trade which were not part of the deal. we agreed on bringing it back the next day after work to be cleaned, however during the night something clear was leaking out of the car so I dropped it off at lunchtime and they gave me a ride back to work. during the afternoon I was called by sands finance dept and was told that my loan was ok'd but that I would have to refill out the papers. I came back after work and signed papers that raised my interest rate and changed other prices but I felt that I had no choice since the deal "had funded" according to the finance woman. I took my sloppily cleaned car that the said they could not find any leaks on and went home. when I got come I pulled into the garage and started to look under the car for signs of a leak, it was then that I noticed that there was only one downpipe coming from the engine! yup, they sold me a 4cyl when I wanted a 6! I immediately called sand and spoke with patrick howland who seemed genuinely shocked at my discovery and proceeded the assure me that we would take care of the problem, so I went back down to sands to fix it. patrick ha me sit at his desk and went to talk with his manager's Ernest and Pasha, I was not privy to this conversation but was told that this was now my car and they would not do anything to help. (they still have my wheels and tires and actually kept them from me for about 2 weeks) I was very upset and was treated poorly with no attempt to de-escalate the situation. I was basicly asked to leave the premise and told I could come back on the next day and speak with another manger Jason. I have 6 hours invested now and was forced to take a vacation day to come back on friday the 28th. that fri morning I was given the runaround and even told that they would find a car for me and was told that they had found one in New Mexico but that I would have to sign for it without even seeing it, they said they would not bring a car from out of state without a signature, we went round and round and again found myself in a corner and agreed to the terms (for 3000 dollars more???) it was gonna take some time to do the paperwork so I asked jason if I could get my tires and he said yes(i live 1 mile away) so I drove home to load the stock wheels in my truck so we could do the swap, while I was doing this I noticed the new car was leaking again!! I went back with the wheels but as soon as I got there they changed their minds and said the teire guy was not available---when I pressed the issue the showed me a piece of paper with 2 different inks on it that said I could not have my tires till the deal funded???? I was told the previous day that it was funded when I signed for the higher interest rate, I mentioned this and was told that deals dont fund that fast and take at least a week???? so really pissed now I go back home with their tires and unload them to bring the new car back to have the leak looked at again!!! while waiting in the service department again, the salesman that the managers had walk me all over the lot looking for a car that they did not have came and told me not to worry and that I would not have to sign for the new mexico car and that they were gonna bring it here, clean it and let me look it over before I signed. so again I left with the car I would not have bought in a thousand years and still not sure if my 2500 dollar wheels and tires were even still on the property. I now had about 13 hours of time spent in this nightmare of a dealership. fast forward 2 weeks, still no car from new mexico and my case shifted fdrom one manager to another, only to find out from Jason that there was NO CAR COMING and that my deal was funded and that the were done with me. oh did I mention that I am a repeat customer at this se dealership?

rick welch

Ms. [redacted] purchased a 2008 PT cruiser on 2/11/2016. At the time of purchase the vehicle had 118,000 plus miles and was sold with a 15 day 500 mile implied warranty. our...

General Manager, Glen D[redacted], just spoke to Ms [redacted] at 5pm 11/28/2016, who confirmed that the car Now has 160,000 miles and is un-drivable due to multiple mechanical issues. Ms [redacted] agrees that most of the miles were put on during the first couple months of ownership.THe car has been parked for some time . 
She stated that she had no problems for the first couple months.
 
Ms [redacted] is aware she bought the car with only a 15 day 500 mile implied warranty but is looking for help.
 
In a act of good faith, We have offered to overlook some of her cars mechanical issues and excessive miles, to help trade her into something with less miles and hopefully newer that can handle all the extreme miles she puts on a vehicle.
 
 
Sincerely,
 
Cherie V[redacted]Sands Motor CompanyOffice Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the interim of waiting for a response from Sands I had to have the fans repaired.  My mechanic provided the service more inexpensively than the "employee" cost quoted by Mr [redacted] and will guarantee the fans for life, (they would replace only 1 and would only provide another 12 month warranty).It's odd GM would not assist as they did 2 years ago and it was GM that originally intervened with Sands without result.I will remain with my mechanic who replaced the harness and the mickey mouse wiring that Sands provided the last time.  I do not forsee having any further business with Sands.  Mr [redacted] was polite, but it took numerous calls and the intervention of the Revdex.com to have them offer a reasonable, albeit more expensive option.Regards,[redacted]

Our Sales Manager, David J[redacted],  spoke with [redacted] late last week. Mr. [redacted] will be sending another letter to the Revdex.com stating that the issue has been resolved.
 
 
We are mailing his books and keys out and he is no long interested in any financial compensation.  
 
 
Sincerely,
 
 
David J[redacted]
Sands Manager
Sands Motor Company

Ms. [redacted] contacted our General Manager, Glen D[redacted] on the morning of 11/21/2016 about 10am. She stated that she had called in to the store and talked to someone in the finance...

office who that told her that it appeared her interest rate was changed from what she was contracted at. Mr. D[redacted] assured her that we only send signed contracts to the lender as a funding package. Mr. D[redacted] told her he would investigate her original deal and get back to her in a couple hours. Mr. D[redacted] pulled the original signed contract and verified with the bank that the customers contract was exactly the same as the one recieved and funded by the bank. It was the same as the one she had copies of. We began leaving messages for her at 1pm.. Mr. D[redacted] called personally and left messages for Ms. [redacted] at 4pm and about 5pm she called me back. Mr. D[redacted] assured her that the contracts are the same and the dealer did exactly as we agreed and contracted to do. Ms. [redacted] satisfied at this time. 
 
 
Sincerely,
 
 
Cherie V[redacted]Sands Motor CompanyOffice Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The dealership's response to my complaint inaccurately lists the pricing that they "claim" was given by the Sales Manager. The agreed upon terms were $299 mos. for 78 months. They changed the terms later, AFTER we had negotiated the price just stated and while the salesman was preparing the paperwork.  We came to their dealership specifically to see 2 USED cars listed on-line and agreed to purchase one IF my daughter qualified for the loan on her own AND the payments were under $300 AND we wanted the loan not to exceed 72 months.  We told them we were leaving when she did NOT qualify for the loan on her own.  We NEVER had any intention of purchasing a NEW car.  When we declined the offer, the sales manager suggested we use my husband's ** discount to get a new car at the same price as the used one using all the associated discounts and lower finance rate, in order to avoid losing the sale. This was NOT at our request. I told the Sales Manager countless times that we would have a deal IF, and only IF, he could get us a new car for the same price.

For them to say that I thought I was going to get a new car for the same price as a used car is absolutely ludicrous.  Why would I think that unless I had been LED to think that by the sales manager?  It is obvious that this dealership employs evasive and dishonest sales tactics in order to "win" a sale.  They misrepresented the facts even in their response to the Revdex.com.  I was not told what the pre-negotiated pricing was for ** employees when we negotiated the price.  If the sales manager was concerned about honoring their agreement with Chevrolet, he should NEVER have offered us a NEW car for the terms we had previously agreed on.  I will NOT purchase a car from this dealership, or any other Chevy dealership, as long as they continue to employ these deplorable and dishonest sales tactics.

 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Our General Manager, [redacted], spoke with the customer today. Ms. [redacted] was stating she doesnt want the car. We do not have program at this time that can finance her on another unit and keep her payment the same. Ms. [redacted] claims to have had multiple issue...

with the car however, according to records we have been unable to duplicate the problem. We have attempted to address the symptoms with a few parts and have been told by the customer the problem then has different symptoms and new problems.  We will try again to duplicate the customers concerns and resolve. Mr. [redacted] asked [redacted], our service manager contact Ms. [redacted] today to try and resolve her issue with the car. We have an appointment for her today at 3:30. Although, Ms. [redacted]'s comment to [redacted] was even if we could fix the problem she doesnt want the car....Sincerely,[redacted]Sands Motor CompanyOffice Manager

We apologize for the continued calls that Mr. [redacted] has been receiving. I have requested that his contact information be removed from our data base. This process may take approximately one week. If the calls should continue, please contact me immediately so that I may address the issue.

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Thank you,

Sands Motor Company

Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

When I purchased this expensive vehicle NO ONE ever told me that this parking system would not operate 100% of the time.  In fact, absolutely none of the marketing information or vehicle brochures state anything about "safety issues" or not operating 100% of the time.  The system is virtually useless unless it works 100% of the time.  I am attaching some of Chevrolets marketing pieces so you can note what they say.

Regards,

Our Sales Manager, Ernest H[redacted], spoke with Mr. and Mrs. [redacted] this morning. Sands has agreed to issue a check in the amount of $1500.00 to [redacted] as customer goodwill. Check # [redacted] was issued today and Mr. and/or Mrs. [redacted] will be picking it up this...

afternoon. 
Sincerely,
 
Cherie V[redacted]Sands Motor CompanyOffice Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Their response of using my complaint of pressuring customers as a training guide to ensure that it does not happen in the future is a good response.  When I am in for vehicle check-up I will be observing their sales personnel with potential customers.  Thank you.

Regards,

As per our General Manager, [redacted], on April 20, 2015. We have addressed all the customers concerns that we were made aware of. These concerns exceeded the customers warranty, both written and implied, and were done as a act  of "good faith" on Sands Chevrolet's part. The customer is scheduled to pick up his vehicle this afternoon.to the best of our knowledge the customer concerns were handled at the time of his visit on April 20, 2015. I have attached copies of the "We Owe" and warranty documents from Mr. [redacted] deal.Best regards,[redacted]Sands Motor CompanyOffice Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The dealership's response to my complaint inaccurately lists the pricing that they "claim" was given by the Sales Manager. The agreed upon terms were $299 mos. for 78 months. They changed the terms later, AFTER we had negotiated the price just stated and while the salesman was preparing the paperwork.  We came to their dealership specifically to see 2 USED cars listed on-line and agreed to purchase one IF my daughter qualified for the loan on her own AND the payments were under $300 AND we wanted the loan not to exceed 72 months.  We told them we were leaving when she did NOT qualify for the loan on her own.  We NEVER had any intention of purchasing a NEW car.  When we declined the offer, the sales manager suggested we use my husband's ** discount to get a new car at the same price as the used one using all the associated discounts and lower finance rate, in order to avoid losing the sale. This was NOT at our request. I told the Sales Manager countless times that we would have a deal IF, and only IF, he could get us a new car for the same price.

For them to say that I thought I was going to get a new car for the same price as a used car is absolutely ludicrous.  Why would I think that unless I had been LED to think that by the sales manager?  It is obvious that this dealership employs evasive and dishonest sales tactics in order to "win" a sale.  They misrepresented the facts even in their response to the Revdex.com.  I was not told what the pre-negotiated pricing was for ** employees when we negotiated the price.  If the sales manager was concerned about honoring their agreement with Chevrolet, he should NEVER have offered us a NEW car for the terms we had previously agreed on.  I will NOT purchase a car from this dealership, or any other Chevy dealership, as long as they continue to employ these deplorable and dishonest sales tactics.

 

Regards,

I have reviewed the response made by the business in reference to complaint ID 10064609, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by the sales manager [redacted] on 5.27.2014 at approximately 1:05 PM at work in regards to my complaint he asked what was going on with my I explained my issues and concerns with my vehicle not being returned in the [redacted]e condition it was given to them. [redacted] explained there was an issue with my vehicle [redacted]d that the transmission pan had a lot of shavings in the pan he also said come on Ms. [redacted] you know there was something wrong with your vehicle I replied no there wasn't anything wrong with my vehicle. He then told me that they go through this all of the time with people brining vehicles in for trade and then claim that the dealership did something to the vehicle I replied this isn't the case and if it was I would have excepted the deal for the chevy spark and not asked for my vehicle back. [redacted] then said the reason they gave me my vehicle back is because they couldn't get me financed which is not true I have a copy of the unwind document stating I declined the 2014 Chevy Spark which I would be approved financing which also [redacted]s they owe me the button for my Sony in dash stereo with his signature. I asked on May 18th 2014 for my vehicle back several times and was told per [redacted] prior to him signing the unwind deal that my car was an old car it would be better to purchased the [redacted]r car with warranties he drives an old vehicle but that's because he's frugal I won't have anything but problems with my car and I should just except the deal not realizing I replaced the engine in my vehicle about 3 years ago and the vehicle ran fine no issues. I was told well you only have to drive thus vehicle for about a year to build your credit and then you can trade it in for a vehicle you want still I'm asking for my vehicle back I actually had to ask about six times and then finally he signed the unwind form still it took three days to get back not able to go into gear, windshield busted and button for the stereo gone which was in the agreement stereo and sub woofers were to be removed from the vehicle and factory stereo placed back

Regards,

On four occasions we were forced to come there immediately interfering with our day and jobs scheduled. We only charged trip charges and think there is more than fair since Sands is the one ingratiating this whole process. We also never received a second set of keys which we had to have made and no book that you usually get when you buy a new vehicle. For 54k for the vehicle I think we should get more than one set of keys. After several requests for such, the answer we got was they would order it. Nothing but an inconvenience to us. We feel a check for the sum of $316.00 made out to Crystal Clear Plumbing is fair and adequate..[redacted] (owner of Crystal clear plumbing)