Sands Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Reason being to pay a large amount of money I want a car that's not giving me trouble specially this early . they say everything is fine. But I drive the car on a daily and I know what's wrong. I refuse to settle I want another car or my money back . no exceptions

I'm rejecting , the reason being is for me to pay that amount of money . I want a vehicle that had no given me problem special 

Regards,

I went to Sands Chevy Service Department on March 14, 2016 for car repairs. The repairs that were supposed to be completed wasn't complete (EVER). After 2 months of Sands having my car, I had to take my car to another company for repairs and parts that Sands said they replaced and fixed. Sands received over $2,300 to repair my HHR 2009, and when I took my car to be repair else where, it only took 48 hours. Sands charged me for 2 keys that they did give me, cylinder kit that they never replaced, broke a door belt and didn't fix it. When I brought it to the Managers attention, he went off as if, he couldn't see that his department had not completed the work. I will never use Sands again, and I'm going to tell everybody I know "Stay away, they aren't who they use to be!" Charging people for parts they never replaced and for work they didn't do.

Hello, 
I did however speak with Mr. [redacted] and we spoke about the battery and spoke briefly on the warranty issue. Mr [redacted] is actually looking into the warranty to see why I was sold the extended warranty and the they never told me I didn't have it. As I told Mr. [redacted], my car payment went up because I wanted the extended warranty, so if the warranty not in effect why is the payment still the same. I am waiting for Mr. [redacted] to look into it and get back with me. He stated he'll call me by tomorrow once the accountant get my profile to him. 
Maddy never mentioned to me about buying an extended warranty he told me to come back in 6 months of my car payment being paid on time and he'll put me in a brand new car.

The worst experience EVER! They delivered a new car and it still had some of the stickers on the window. I was never shown how things worked. I had to read the manual on my own. On the way home from the dealership, the windshield washer fluid light came on. The reservoir was NEVER FILLED. I had to go and buy a bottle and have my husband fill it up. We had to use the entire bottle!!! I have submitted reviews and nobody has ever contacted me in person to resolve my dissatisfaction.

Our Sales Manager, Terry F[redacted], spoke to Mr. [redacted] this am and here is what he relayed to me.  

0pt;">1. He did want to buy an extended warranty at time of purchase.
  A. I spoke with Maddy and when I mentioned Mr [redacted] name he remembered much of
     the transaction. He explained to the customer that the bank had conditioned
     the approval to a limited amount. Which would require cash down in order to
     purchase and extended warranty. Mr [redacted] apparently understood this and was
     advised he had some balance of factory warranty left.
    
 
  B. Mr [redacted] came in approximately 2 weeks later with a battery concern, per his
      comments he was told his warranty expired 2 days prior and he would have to pay 185.00
      for a replacement. He chose not to purchase the battery. My conversation with Maddy
      has him recalling Mr [redacted] coming back to him and asking about an extended warranty
      again. Maddy explained he reminded Mr [redacted] that it would require cash to qualify
      and he again declined and acknowledged their previous conversation requiring cash down.
 
   C. Mr [redacted] replaced the battery at a later date for approximately the same price we
      quoted him in service. I asked him to email the receipt and I would seek reimbursement
      for the cost of the battery. I also explained the even with an extended warranty most
      if not all companies do not cover batteries. However as a good will gesture we
      would refund the replacement cost.
 
    Mr [redacted] did not express any other mechanical concerns during our conversation.
 
      regards,
      Terry F[redacted]
      Sands Chevrolet Glendale

Tell us why here...IN A ACT OF GOOD FAITH WE HAVE REINBURSED [redacted] FOR THE BATTERY. WE WILL ALSO DO A COMPLIMENTARY INSPECTION TO ADDRESS HER ISSUE AND MAKE SURE THE CAR IS SAFE. SHE HAS BEEN AND ALL ISSUES ARE RESOLVED.SINCERELY[redacted]SANDS...

MOTOR COMPANYGENERAL MANAGER

Mr. [redacted] was in last week and we came to a mututal agreement to unwind his purchase transaction. All lending agreements and/or contracts have been cancelled. This should resolve Mr. [redacted] issues.Should you need further information, please feel free to contact me at ###-###-#### or...

[redacted].Sincerely,[redacted]Sands Motor CompanyOffice Manager

Our General Manager, [redacted], spoke with Mr. [redacted] approximately 3 weeks ago . He came in the next day and we put a full set of new tires n his car in "good Faith ", The tags hve been  processed by accounting. [redacted] was his service writer that installed the tires and...

[redacted] has been following up with him on the tag issue.. As of last week he was completely happy ... Sincerely,

[redacted]Sands Motor CompanyOffice Manager

[redacted],

 

As per our conversation this morning. [redacted] and [redacted] were in the dealership yesterday and spoke with our General Manager [redacted]. Mr. [redacted] has agree to repurchase the 2005 Ford Taurus and [redacted] and [redacted] have signed a release...

in agreement.  This should satisfy the [redacted]’s complaint.

 

Thank you,

 

 

Office Manager

[redacted], Inc.

Sands Chevrolet, LLC

[redacted]  [redacted]

[redacted], AZ [redacted]

Phone ###-###-####

Fax  ###-###-####

[redacted].com

Mr. [redacted] came in on an advertised 2006 Colorado. It was disclosed to him that the price was posted to a site by a third party and explained that with computers and interactions between exporting, errors do happen. This is why we have a errors and omissions statement on our website. (see attached...

docs.) Mr. [redacted] at the time understood and seemed happy to pay for this Vehicle. Mr. [redacted] was given the opportunity to drive and inspect this vehicle for all flaws and defects. Mr. [redacted] willingly purchased this vehicle and signed all docs to include the federal buyer’s guide, Buyers order and a We owe clearly defining any work or promises made to Mr. [redacted] for future repairs (see attached). The buyers order clearly shows he is buying the vehicle "As Is" and an implied warranty for 15 days or 500 miles whichever comes first. He was also offered an extended service program in finance and declined that offer. Mr. [redacted] was shown and signed the federal buyers guide also reaffirming the fact that only an implied warranty existed with this purchase.Mr. [redacted] came back a few days later with numerous concerns. None of which were diagnosed as a safety issue and none would have been cover under his implied warranty.Sands Invested $1500.OO in good will repairs which included tires and never ask Mr. [redacted] to pay anything for this repairs or tires. Mr. [redacted] never returned to claim any part of these repairs didn’t resolve his issues. Mr. [redacted] never gave Sands Chevrolet the opportunity to re-address repairs that did not resolve his issues and/or concerns.In regards to his wife being on the paperwork, please refer to the paperwork completed by Mr. [redacted] that clearly shows he agreed, purchased and signed in his name only. It was only after the deal was consummated and finalized that it was brought to our attention that he now wanted his wife added. Sands again, in good faith complied with Mr. [redacted]We feel we have gone above and beyond in good faith Mr. [redacted] and we cannot in good conscience pay him any additional amount on a vehicle that was sold with a limited implied warranty..Sincerely,Glen D[redacted]Sands Motor Company, Inc.General Manager

Tell us why here...Ms. [redacted],    We as a company, have not used cash disbursements on referrals since Dec of 2013. Since that time we have given each customer a $100.00 in house credit for referrals, to used in service, parts, accessories and even in the body shop ....

It is part of the Chevrolet National Program called the "Owner Preferred Program". This program allows you, as you spend money for repairs, parts and maintenance to earn back up to 5% of your spend. You were set up with 100.00 for the referral of the customer.      I have authorized the removal of this money in your account to be sent to you in the form of a check. We apologize for the misunderstanding, and hope you understand that going forward we have to administer the program as it is designed. Thank you in advance for your business[redacted]   Sands Motor CompanyGeneral Manager?

Tell us why here...Please see attached pictures to notate the scratch was on the right mid quarter panel. As per the estimate, we removed tail light assembly, the fuel door, loosened the rear bumper to allow a perfect paint edge. This repair is done in fashion to meet the highest standards set forth by [redacted], the industry benchmark for excellence in Auto body repair.The customer stripe was sublet out to a company specializing in one of a kind replacement stripes, and OEM . Having someone who specializes in this type of work ensures the highest replacement standard possible. ( see attached bill) Sands Chevrolet agreed to fix this scratch, the repair was completed to exceed industry standards and is backed by our lifetime warranty on our labor and paint. We have done and performed all work promised. The customer inspected the repair and voiced they were completely happy with it when he picked up his vehicle.Sincerely,[redacted]Sands Motor CompanyGeneral Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The statement regarding my not paying the deductable is untrue.  I purchased an aftermarket bumper and had it shipped to the Glendale repair shop.  The cost of the bumper was $648. 

The people at Sands in Surprise told me I would get a refund for the $648 from Glendale.  I did receive a check for $148.  The amount over that would depend on how much the employee discount would be as the $500 was my deductable.  The employee discount would reflect as a credit to the deductable.  I am still waiting for that credit.  I was never contacted regarding this matter despite my frequent phone calls and

visits to the service office in Surprise.  Sands owes me $500.

Regards,

[redacted]

Mr. [redacted] contacted Ms. [redacted], as he knows her in social circles and was attempting to resolve her issues. At this point, If Ms. [redacted] can prove malice on the dealers part, that the dealer did in fact tamper, and or damage her transmission to cause its failure, we will replace her transmission with a used one of similar age and miles. If however, the results show it failed of age, wear and tear, or lack of maintenece she is without recourse.. We feel a independent [redacted] dealer who specializes in thousands of transmission repairs each year, would be fair and able to determine the cause of the transmission failure.

Sincerely,

Sands Motor Cmpany,Inc.

General Manager

Tell us why here...Customer came in at 11am on June 25, 2015. They were given a loaner car while we address his issues/concerns.This should resolve the complaint.Sincerely,[redacted]Sands Motor Company, Inc.Office Manager?

We have contacted this customer before on previous

letters for the same cause. We have attempted to contact the customer on this

complaint without a response. Customer is allowed to...

upgrade to another

vehicle, however it has to fall with in guidelines of the bank approval This

customer is seeking a vehicle that would require a large down payment in order

to fit the parameters of the approval on a truck. We can offer approval on

another vehicle, it is just not what the customer wants . As such, he must

continue to stay in the vehicle he has until he either more cash down or

reduces his amount owed . It will be the lending institutions that have the final approval requirements for a new loan, not a dealership.

As he continues to pay on time his options with opther

banks may become a viable option to allow him to up grade as well.
Sincerely,
Glen D[redacted]Sands Motor CompanyGeneral Manager

Tell us why here...Our General Manager, [redacted], has contacted [redacted] to set up an appointment to review all of his purchase documentation and to seek a resolution. [redacted] has informed [redacted] that he is living in [redacted] and working there. [redacted] asked [redacted]...

[redacted] to contact him when it is convenient for him to review all of the forms and disclosures from all occasions that were presented to him. We will have to wait for when it is convenient [redacted] to come in and meet with [redacted] in order to resolve the issues that [redacted] has.Thank you,[redacted]Sands Motor CompanyOffice Manager

Unfortunately, with the amount of recalls with GM, some parts have been on back order. The dealers have parts on order and contact the customer's as the parts become available. This is of course done in the order in which the customer's have come to our dealership to have the recall completed. Our...

Service Manager has attempted several times unsuccessfully to contact [redacted]. We have the parts on hold for the recall repairs, but have been unable to schedule an appointment to have them completed. In order to satisfy [redacted]'s concern's it is necessary for her to contact [redacted], Our Service manager.If we can be of any further assistance, please feel free to contact us at [redacted]  ([redacted]) or [redacted], Office Manager)Thank you,[redacted]Sands Motor CompanyOffice Manager

Customer was shown , test driven in a LS model equinox, As a ** employee pricing we are required to sell the vehicles at a set set prices..The prices were negotiated at 78 months @ 333.00 Per month. At this time another vehicle was introduced with more options and about 3000.00 more .. in...

negotiations for buying this more expensive car, the customer thought it would be the same price and payment ...Under our agreement with Chevrolet, we can not deviate pricing below the pre negotiated pricing for ** employees..

The customer didn't go to the finance office nor did they sign any number on the more expensive model..

 

     We will honor either car they choose using the ** employee pricing matrix..We apologize for any confusion on the pricing..This pre-negotiated pricing is designed by Chevrolet so employees and their families do not have to feel as though they are not getting the best deal possible..

Mr. [redacted]'s vehicle was repaired through an insurance claim. A business cannot discount and/or alter the amount of the repair charges and refund the difference to the insured. Any fee changes would need to be refunded to the insurance company since they are the ones paying the claim. The...

dealership did waive/cover the $500.00 deductible that was Mr. [redacted] responsibility after the insurance claim payment. Employees get 10% discount on the parts and labor, Mr. Van De Langgeryt repair was $4325.00, so the $500.  deductible that the dealership covered is more than a dealership employee discount. We do not show any record that Mr. [redacted] paid a $500 deductible in addition to the insurance companies payment, so there would not be a refund due.

Sincerely,

Sands Motor Company

General Manager