Sands Chevrolet

[redacted] was very friendly and made everything easy and understanding for me, when I needed assistance purchasing my new 2014 cruze. I had originally gone to another place to get a car and it was given too me. But I got called back in, for the dealer wanted more money down and higher payment. But at sands I had no problems. I got my cruze and I'm very happy with [redacted]s' proffesional way of helping me throu the whole process.

In March of 2014, we traded in our cruise for a malibu. We purchased the vehicle on a Saturday and had to take it back on a Monday because of a "faulty" rear light. They kept the car from Monday to Friday. They called me Friday and told me I could pick the vehicle up that afternoon. While on my way to pick up the car, I received a phone call from the dealership telling me that the rate they were trying to finance me was not approved and it would go from 6.9% to 9.9% and my payment would go up a little bit. When I got to the dealership, I spoke to the "Supervisor" and he informed me that my payment would go up $50.00, so I told him that I didn't want a payment that high. I requested my cruise back at that point he told me that they would go get my car, after waiting almost an hour, they took the rental car from me allowed me to get my stuff from the rental car and the malibu that I was "purchasing". I informed them that I was going to need a temporary plate to get home because I lived 45 minutes away. The "Supervisor or Manager" [redacted] informed me that they could not give me a temporary plate to get home because my vehicle was already registered. I informed him that I cannot drive home without a plate without being pulled over. He then told me that he had been a police officer for 10 years and if I get pulled over to explain the situation to the officer and they will let me go. I explained to him that I have no proof of insurance, registration or a license plate on the back of my vehicle. He then stated that there was nothing they could do for me and sent me off the lot with none of the legal paperwork that I needed to be on the street. I cannot believe how this company treats their customers! I then went to another dealership and got a better deal on the same car! Worst experience ever.

Review: I purchased a Monte Carlo LS 2004 about 2years ago now it was under 100,000miles and I was told after 8 months of making payments on time I could come trade it back in for something else I wanted because I didn't want the Monte Carlo but I was willing to deal with it for the 8 months well within that time it had a call back for the key ignition or something and I've had the car shut off with me and my family on the freeway I brought it in ended up having to pay 900$ for a repair and recently the harmonic balancer has literally came off as if it wasn't placed on right or had been ignored that it was lose also paid almost 200$ for.. So in between all this I have tried to trade it in but was told that the 8 month program longer exist and the last time I was willing to put up 1000$ for a truck I had wanted and still got denied you guys are good people but do bad business with people who are just going by what you tell us and now it's hard for me to trust any deals or offers you have or tell me because I had been fouled once why should I leave a good a review for you I've even referred someone a while back and still haven't received my referral bonus.Desired Settlement: A truck for me and my family with lifetime warranty

Business

Response:

We have contacted this customer before on previous

letters for the same cause. We have attempted to contact the customer on this

complaint without a response. Customer is allowed to upgrade to another

vehicle, however it has to fall with in guidelines of the bank approval This

customer is seeking a vehicle that would require a large down payment in order

to fit the parameters of the approval on a truck. We can offer approval on

another vehicle, it is just not what the customer wants . As such, he must

continue to stay in the vehicle he has until he either more cash down or

reduces his amount owed . It will be the lending institutions that have the final approval requirements for a new loan, not a dealership.

As he continues to pay on time his options with opther

banks may become a viable option to allow him to up grade as well. Sincerely, Glen D[redacted]Sands Motor CompanyGeneral Manager

Absolute worst car buying experience ever! The salesman was unorganized and didn't know the inventory. Drove us between their two dealerships over 2 days trying to find the keys for the vehicle I was interested in.

I told them up front I am self employed, have been for years, and have purchased vehicles while self employed, my credit isn't an issue and I had down payment money.

They had to sign us three separate times because they didn't put that I was self employed in the system, made a mistake on who should be first on the contract me or my husband. It took almost 2 months for them to pay my trade off. It took from 10/17-12/26 for me to get the plates and registration on my new car. Then they over charged me on the contract for the plates because I only received 2 months worth. Any time I tried calling them to resolve issues I was transferred no less than 5 times all around the business to different departments and people. The managers are confrontational and not willing to help resolve issues.

Almost 3 months later and I'm still chasing the refund for the overcharged plates.

If your looking to buy a vehicle this is the absolute last place I would recommend.

[redacted] @ sands chevrolet in glendale arizona he showed great customer service he was very professional,friendly,and patient he showed great skills knowledge of the vehicle.

Review: I purchased a new 2015 Chevy Cruze at Sands Chevorlet on or about 2/7/2015, I was told by a Manager that if we referred a customer and they purchased a vehicle I would receive a check for $100.00. I was given a number to call a Manager, [redacted], I spoke to her once and was told she would be mailing a check at the end of March. Here we are going on the end of April and still now check. I have called repeatedly and to no avail. She won't return my calls and I am very upset. This is false advertising to get a customer to refer more customers for what? A LIE!!! Very Bad business. I just want my money.Desired Settlement: To have the Manager to apologize for the inconvenience and frustration. And I want my $100.

Business

Response:

Tell us why here...Ms. [redacted], We as a company, have not used cash disbursements on referrals since Dec of 2013. Since that time we have given each customer a $100.00 in house credit for referrals, to used in service, parts, accessories and even in the body shop . It is part of the Chevrolet National Program called the "Owner Preferred Program". This program allows you, as you spend money for repairs, parts and maintenance to earn back up to 5% of your spend. You were set up with 100.00 for the referral of the customer. I have authorized the removal of this money in your account to be sent to you in the form of a check. We apologize for the misunderstanding, and hope you understand that going forward we have to administer the program as it is designed. Thank you in advance for your business[redacted] Sands Motor CompanyGeneral Manager?

Review: My name is [redacted], at approx. 1 I :30 am Dec. 3151 2014, I went to Sands Chevrolet Glendale, for the end of the year sale and I talked to a Rep. named [redacted]. I told him that my creditscore was 629 and that I was un-employed. I told him that I needed a car or truck to find work and that I only had $2000.00 to put down. I also told him that I couldonly afford to pay$250.00 to $300.00 a month.I was shown a 2011 used Silveradotruck. I said it was to big and thatI needed something smaller!! I asked him if there was a smaller truck around.No answer!! He then asked me "If he could get the payments down; would I be interested?"I said it would depend but that I would rather have a smaller truck. I asked if he could find something a little older and a little smaller. (No answer again) thenhe asked how I would be makingthe down payment and I told him "Cash". 30 min. later he came backand said that if he could get the payments down to $400.00 would I like the truck? I said depends but that I would like a smaller truck. Approx. another 30 min. he carne back again and said that the paymentswould be $400.00 a month if I want it. I said that it was too big!! Again no answer!!I said, is there something on the lot a little smaller and less expensive? He shook his head NO and left for about 20 min. I was aboutto leave because I was shown no other cars or trucks while I was waitingand I figured that my credit was not good enough for anything else. He then came back and said that I had been approved for the truck at $400.00a month. I figured it was the best that I coulddo with my creditand down payment.Approx. 30 min. later I paid cash down and approx. 30min. later I was told that the truck was being prepped and that they were workingon the finance. After another30 minutes I signed the paper work! Then I was told that I needed to full coverageinsurance before I could take the truck home. I had to put down $280.00 on an estimated premium of$1467.45 for a 6 month policy at the in house insuranceco. at Sands Chevrolet!! I was told that having a gap in your insurance was worse than having I 0 accidents on your record. Because I only had liability on my RV and no car insurance that I would have to pay a higher insurance premium!! I took the truck home and did not sleep all night, worrying about getting the insurance for the truck at $200.00 a month!! After He said that he doubted that I could get insurance much less!!In the morningof Jan. 1st sales Rep. [redacted] calledme and said that I had to come back and signmore papers. I said "What papers?" and he said that he had a few more papers that I had to sign before we were done and wouldn't tell me why. When I went back to sign the second papers, Iwas concerned that I would lose my $2000.00 down on the truck.Sales Rep[redacted] was not to happy when I told him that the truck was too big and that my partnerwould not be able to drive it and I wanted to bring the truck back. She could not even see over the hood and the truck would be un-safe for her to drive. The only reason I was getting a vehicle was to have transportation for work and for her to drive on weekend s to do her art shows. I told him that Ineeded a small truck or conversion. More sessions and I' am test driving a 2014 [redacted]!! The only car he is showing me. I was starting to get sick and very tired and another 30 min. later he comes and says I can get the [redacted] right now for $560.00 a month!! I said "You can't get any lower and he looked real irritated at me. He shook his head and groaned NO!! I said around$23000. $24000. He said Yes!Five yearloan, He said yes!! We shook hands and he left. I figuredaround $33000. to $34000. with finance, becauseof my bad credit. I was happy about not having to buy the Tuna boat that he had pushedon me so hard and in another30min. he told me that they were working on the paper work and the prep inspection; something like that. Another30 min. he came and took me to a room to sign the papers.The room was dim and it was hurry,hurry, hurry.Then since I was covered by the truck insurance, he said that he would change it over to the car, but I never saw him do it. I then went home about 25min. later after signing for On Star.On the morningof Jan. 2nd 2015, I had only had one thing on my mind and that was to cancelmy insurance on the truck for $1467.45 and find a betterprice for and insurance policy for the car. [redacted] insured me for $527.00 for a 6 month policy full coverage!! I went straight to Sands Chevrolet to cancel the other policywhen the car told me that the right front tire was very low. 3 tires 28pse right front was 15pse. And the Oil was at 60%. I went to the dealerand cancelled the other insurance policy. I told [redacted] that the tire may have a leak!! And was told that there was no warrantyon tires period!!Not helpful at all!! And I had to ask for a second key!! I went home andwas sick for the next five days before I could read my contractpapers and now I know why he was so irritated at seeing me!! Now I know why the room was so dim and why everythingwas so HURRY, HURRY, HURRY!!! I had to turn on all my lights in my room to be able to read it.. Guess they forgot to put ink in the printer!!Because I have been very angry about this and have not talked to anyoneabout this until I cooleddown and was more level headed and maybe I shouldget an attorney.I made my requestknown and my financial positionclear. I feel that I was mentallyworn down with all the 30min. sessionsand pushed into a contractabove my means because I feared to lose my $2000.00 down payment. The contract has many discrepancies. We need to talk.Contract was back dated Dec. 31st 2014I signed papers for [redacted] Jan. 1st 2015 [redacted] told me [redacted] would be registeredfor 3 years. The contractsays only one. Wrong vin number on inspection papers.Desired Settlement: I signed for Aprox. $34,000 fmanced for a 2014lowest grade New [redacted]; However it appears that I am paying $40,359 with 12 hits on my credit at 11.85% on an so called approved loan for New [redacted] that had 2433 miles on it that I was not aware of.

Business

Response:

Tell us why here...Our General Manager, [redacted], has contacted [redacted] to set up an appointment to review all of his purchase documentation and to seek a resolution. [redacted] has informed [redacted] that he is living in [redacted] and working there. [redacted] asked [redacted] to contact him when it is convenient for him to review all of the forms and disclosures from all occasions that were presented to him. We will have to wait for when it is convenient [redacted] to come in and meet with [redacted] in order to resolve the issues that [redacted] has.Thank you,[redacted]Sands Motor CompanyOffice Manager

Review: See attached.Desired Settlement: See attached.

Business

Response:

Unfortunately, with the amount of recalls with GM, some parts have been on back order. The dealers have parts on order and contact the customer's as the parts become available. This is of course done in the order in which the customer's have come to our dealership to have the recall completed. Our Service Manager has attempted several times unsuccessfully to contact [redacted]. We have the parts on hold for the recall repairs, but have been unable to schedule an appointment to have them completed. In order to satisfy [redacted]'s concern's it is necessary for her to contact [redacted], Our Service manager.If we can be of any further assistance, please feel free to contact us at [redacted]) or [redacted], Office Manager)Thank you,[redacted]Sands Motor CompanyOffice Manager

Review: I took my Chvey truck 1993 to Sands Chevrolet to check an electrical issue on truck, They charged me $135.83 and came back to me with three different options and three different prices ranging from $998 to $2682, but when I found the problem was only loose cable that need it to tighten and too care of my electrical problems. I went back to them to show them what and how I was able to fix the problem, and spoke with the service Manger by the name of [redacted], he insisted that I should bring him a proof, which I did bring him a statement from the mechanic at Big O tires who fixed it. [redacted] promised to take it to his Manger and get back to me and resolve it , he never did, and I have been trying to get hold of him by phones several times. left him multiple voice message, and he never return my calls. I finally went there and met [redacted] face to face on Friday the 19th, and he promised that he would get back with before the end of the day, he never didDesired Settlement: I would like to see them honor their mistake of misdiagnosed my problem, and refund my money or exchange it for different service and use that $135 toward the new service.

Business

Response:

Our Service Director, [redacted] is handling a refund for [redacted]. The customer only has a hand written receipt that there was a wire loose. Refund is being issued on the basis of goodwill not from any overcharge or wrong doing. The customer has been informed that refund will take 7-10 business days..This should resolve the customer's concerns/issues.Sincerely,[redacted]Sands Motor Company, Inc.Office Manager

Review: I traded in my previous car for the car that I got and Sands filled out the paperwork to transfer the plates from the old car to the newer car. Now THREE weeks after the sale, the MVD is threatening to suspend my registration and license plates because I no longer carry insurance on the car I traded in. And when I spoke to a MVD representative they have received NO paperwork from Sands Chevrolet to title, register or transfer the plates from the previous car to the newer car. THREE WEEKS and the MVD has received NO paperwork. I do not know what Sands is doing, but I do no this is TOTALLY UNACCEPTABLE.

Calls to the business results in promises to investigate and 'get back to me' then I never hear from them until/unless I call.Desired Settlement: This is now starting to impact my lively hood. Sands need to HAND CARRY the title, registration and plate transfer request through the process and deliver the completed documents to me IMMEDIATELY.

Business

Response:

Mr. [redacted] purchased his vehicle on July 27, 2013. We received payment from [redacted] on July 29, 2013. His deal was sent over in the month end bulk of deals and posted on August 1, 2013. It is not a “NORMAL” practice for the dealer to notify MVD that the customer has traded in a vehicle. When the TRP was issued and transferring the trade plate to the new vehicle and the insurance company notifying MVD that the insurance has been cancelled on the trade, because it was transferred to the new vehicle purchased … that is how MVD is notified. Mr. [redacted]’s TRP doesn’t expire until Aug 27, 2013. On the back of every registration is a statement regarding the responsibility of the registered owner to submit the sold notice of a vehicle to MVD. I have attached a copy of this statement. The dealer has 30 days from the date of purchase to process and perfect the lien on a customer’s newly purchased unit. It has been taking up to the allowed amount of days to process. We are not even to 30 days yet. I have asked [redacted] to submit Mr. [redacted]’s title paperwork on a rush. I don’t believe that a ball has been dropped anywhere, it just takes time to get everything processed through.

Below is an email that our General Manager, [redacted] sent to Mr. [redacted] on August 22, 2013, stating that we were expediting his paperwork.

"The paperwork you signed and the DMV allow us 30 days to complete this process.. If someone here told you it would be done in less than 3 weeks, I apologize.. After seeing your numerous posts today, we are putting your paperwork above others and are expediting it.. We should have this completed early next week..

If something should come up to slow this down, please be assured we will contact you directly "

If we can be of any further assistance, please let me know. We have conducted everything in acoordance with MVD regulations. As Mr. [redacted], state if someone here are our dealership informed Mr. [redacted] incorrectly, we apologize.

Sincerely,

Sands Motor Company

Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In a separate email Mr [redacted] forwarded from Ms. [redacted], she made two statements that I believe have bearing; "The dealer has 30 days from the date of purchase to process and perfect the lien on a customer’s newly purchased unit." and "We received payment from my bank <bank name removed> on July 29, 2013" So while the state may allow 30 days, there was in reality no lien to process and perfect, Sands received the funds to satisfy their interest in the vehicle two days into that 30 day window. In the email Mr [redacted] forwarded me, Ms. [redacted] went on to say "His deal was sent over in the month end bulk of deals and posted on August 1, 2013" So while the state may allow 30 days, there was in reality no lien to process and perfect, Sands received the funds to satisfy their complete interest in the vehicle two days into that 30 day window, the paperwork then sat around for two days with no action being taken until month end then sat in limbo since.

The most telling statement in the email Ms [redacted] makes however is "It has been taking up to the allowed amount of days to process." I can understand that statement where Sands is dealing with third party financing and waiting for approvals, payment and lien documents, but this was a straight forward cash sale, a single owner, no liens, and Sands had the full payment on the first banking day after the sales contract was signed. If they have a process problem that is not justification to hold a customers registration or title. In reality this type of transaction would be referred to as 'low hanging fruit' being the easiest to pick and get out of the way and if it is taking the "allowed amount of days to process" that type of transaction then there is by definition a problem in the process.

Regards,

Review: They have not gave us the tires they promised and contracted with us. And they have not returned any phone calls , or sent my tags that we have paid for.Desired Settlement: My tires they promised , the tags I have paid for, and something to compensate for the inconvenience of not being able to drive my vehicle.

Business

Response:

Our General Manager, [redacted], spoke with Mr. [redacted] approximately 3 weeks ago . He came in the next day and we put a full set of new tires n his car in "good Faith ", The tags hve been processed by accounting. [redacted] was his service writer that installed the tires and [redacted] has been following up with him on the tag issue.. As of last week he was completely happy ... Sincerely,

[redacted]Sands Motor CompanyOffice Manager

My nephew wanted a car but needed me to co-sign on it. He picked a car and we talked about the price and terms and the sales guys was able to meet the terms. We signed the papers, all was well and good. The next day the finance "manager", that is what they all call themselves, called my nephew to tell us that we need to come back in to sign the "final" paperwork and would not disclose what it was over the phone. That sounded fishy to me, when I had purchased a car in the past, they never called me back in to sign "final" paperwork. I called Eric L[redacted], the finance guy, and asked him myself. He said that the bank counter offered and the loan that we signed for was not valid and we had to go over the new offer. So, my nephew and I went back to the dealership to see him. The new offer was for shorter terms but my nephew would have to pay around $100 more. Eric told us that our options were to, either go with the new loan because the first loan we signed for was no good, or that I had to put the vehicle solely in my name (which I did not feel comfortable with) or we could return the car. We needed a minute to talk about it.... I asked my nephew if he could afford the new payment, he said he could but with reluctance in his face. He wanted to know if I could put it in my name to get the payment down......I had to talk to my husband. We asked Eric if we could come back tomorrow with the decision, he said that was fine. My husband, my nephew and I talked about it and my husband was not happy about the whole situation. My nephew decided to bring the car back. Well, we found out that bringing the car back was not an option even though Eric said it was, all of a sudden the first loan was valid, but they could get a better deal. Now I was feeling like they were liars. It turns out that Eric was trying to make more money off of me with the second loan offer. But my trust in them went out the door. I realized in the state of Arizona you can not go back once you sign a car loan. The only person that could get you out of it would be the GM or finance manager. I understood that I had a slim chance but I at least wanted to plead my case, which I thought would happen. Well that didn't happen, I asked to speak to the GM or head of finance, all I got was a different finance "manager" that wrote up a new contract. They couldn't even hear me out, while I was talking he is printing up a new loan that I DID NOT WANT TO SIGN!!!! At this point I was livid, he couldn't even fake that he cared. It was such a cold experience! I was so mad that I reluctantly signed the new loan, which was better, but that was not the point. I got to the paper that states that I was not pressured or threatened, I DID NOT SIGN this paper! I did feel pressured I wanted nothing to do with them at all. For all I know, they signed this paper for me, I want you all to know that I did not sign it. There motto there is get the money first, then maybe the customer. F this company.

Review: On March 14, 2015 I purchase an used 2013 Silverado truck at Sands Chevrolet from sale person [redacted] which at this time I and [redacted] discuss that the truck needed repairs there was holes on the roof also the truck has a lift which needs step side steps to enter . I explain to [redacted] I have a family of seven so its a must to have steps on it so we negotiated on repairs and steps sides .Once agreed I was off the speak with [redacted] (Finance Manger) to complete my purchase .I drove off the lot that same day, two days later I notice they was a problem with the speed odometer so I took it in to get look at. At that time I requested if possible that repairs can be done. I spoke with [redacted] he told me that he would have to speak with the used car department to see what was agreement on the repairs. [redacted] try to find information on the truck I purchase but didn't have any luck . [redacted] spoke with his supervisor he agreed on taking the truck in to shop and taking care it . At time two weeks past I went to check on the status of my truck and I notice nothing has been done. I ask [redacted] what the status his response was he thought the truck was done. When I checkd the truck with [redacted] we seen that the truck was never touch meaning never fix . [redacted] spoke with the supervisor from the used car department I was told not to worry the repairs will get done two days later I received a phone call that my truck was ready. I went to pick it up. The repairs were lousy they didn't fill the hole properly all they did for the repair was bolts and glue and the glue was everywhere. It was not repair professionally as I thought a high named dealership as Sands Chevrolet announce there self to be. I express I was not happy with there service and also the step were not done they made me take the truck home. And the next day I returned back to the shop they didn't fix the first problem I took it in which was the speedometer. I went to speak with the Director from used cars ( [redacted] ) at that point I was treated with the up-most disrespect I was insulted verbally . He didn't want to hear my dissatisfaction as a customer I was promised repairs when we sign the contract [redacted] was conformational and agitated he brought two different sale persons in front of me conforming if they promise me what I was saying was true at this time [redacted] said the holes repairs true but steps side were just talk about , so [redacted] cut them off and said NO NO NO that he's only repairing the holes and didn't let them explain anything else and walk away from me . Told me as he walk away that to he was going to referrer me to the body shop. On this date April 17, 2015 I have not got my truck back its been about 30 days from this date I have not had my truck . My first payment is due the 28, of April 2015 . [redacted] my sales person disgusted that I can get compensation for all the time and hassle so I told him all I wanted was the step side we talk about the first time. [redacted] (Service Consultant) has been a help full and considerate in this whole processes but all other staff at help me was very that help me unproficient , disloyal , unprofessional to me as a customer at the time of signing paper to purchase I was not treated this was after I was sold a lemon sands Chevrolet don't care!Desired Settlement: I need the step side they negotiated on . My wife has already injured her self getting in the truck .

Business

Response:

We have addressed all the customers concerns that we were made aware of. These concerns exceeded the customers warranty, both written and implied, and were done as a act of "good faith" on Sands Chevrolet's part. The customer is scheduled to pick up his vehicle this afternoon. Sincerely,[redacted]Sands Motor Company, Inc.General Manager

Consumer

Response:

the reason for my rebutted was I took the truck back to the service department for welding 8 holes in the roof and recalibrate the speedometer because it was not accurate and I had it back on the 22 of april,2015 and still have problems with the speedometer because it was still not accurate;in this month of may on the 28 I have to send my second payment on this truck and for some reason Sands chevrolet coudnt do the job right,so ive been paying for this truck without having it and being able to enjoy it with my family,instead my wife and one of my youngest kids has end up with some injuries tyring to get in the truck because it has no step sides that wazs my main request on this purchase,they promised me by good faith that they were going to do something about the step sides but now since they already have there money for the truck they said they cant do nothing because that promise wasnt on writing so therefore I believe Sands chevrolet is not a serious business so people can not rely on this company. This was my second purchase at Sands chevrolet and I think it will be my last one cause all I got from them is a big debt of 42,000 dollars and much stress; so if they coudny do nothing about the step sides in order to get them from Sands chevrolet as compensation for all this struggling and stress and waste of time,I guess there is nothing they can do and that was why I rebuttled that first time, thank you Mary Garcia for your concern and time to my complaint sincerely yours [redacted].

Business

Response:

As per our General Manager, [redacted], on April 20, 2015. We have addressed all the customers concerns that we were made aware of. These concerns exceeded the customers warranty, both written and implied, and were done as a act of "good faith" on Sands Chevrolet's part. The customer is scheduled to pick up his vehicle this afternoon.to the best of our knowledge the customer concerns were handled at the time of his visit on April 20, 2015. I have attached copies of the "We Owe" and warranty documents from Mr. [redacted] deal.Best regards,[redacted]Sands Motor CompanyOffice Manager

Hi my name is [redacted] I recently just purchased a 2015 Chevrolet Silverado. I really love the truck but I didn't like how it end. When we made the deal I I repeatedly tell him I only just want to sign it one time I don't want to have to come back and sign any more paper. I want it to be final at the first time and they told me ok. I got to dove the truck for about week and they call me back and tell me that wouldn't no bank to expect my loan at the interest rate. The dealer ship should already fine a bank when I signed the agreement the first time that all I ask for. Another thing that they promise to notify my other auto loan that the dealer was gonna call my auto loan a 30 days pay off notice for my trade so I don't have to pay this month bills and the deal never did notify them. Now I have to pay a large amount of late fee when I don't have that kind of money. The dealership has cause me and my family a lot of trouble

Hello Revdex.com,

I recently went to Sands Chevrolet 3/9/14, this was sometime in the afternoon, I was there to merely see what I had possibly won on the scratch-off sweepstakes etc., the grand prize was a car giveaway, unfortunately, I was not a match for this, anyway after subtlety of them(Sands Chevrolet)collecting info. from me & thus forwarding this to the finance dept. & me saying numerous times "I AM NOT INTERESTED IN BUYING ANY VEHICLE" & so what other prize did I win,? & the fact that the scratch-off flyer states "No Purchase Necessary" them(Sands Chevrolet)trying to get me to buy a vehicle, "over 2hrs."!!! I was there, & thus ruining & wasting the rest of my day, walking away disgusted, all this drama for a $5.00 Target gift card, from this as well, discovering I had received a hard hit inquiry on my credit report costing me points on my credit score...

Please Revdex.com how can you help me in regarding this issue,

Sincerely,

Joseph D. Willis

Review: I was sold a 2015 chevy Malibu on 30 May 2015 On 19 Jun a was called to say that they could not finance the car and they wanted more money and to put me into a lesser vehicle when I refused and told them I just wanted my trade in back and cancel the deal I was treated very poorly and my 2012 Camaro that I traded in was damaged and the license plates had already been turned in for credit so I had to purchase a 3 day temp tag just to drive my car home. When I contacted the sales manager to resolve the issue on Monday the 22 was promised some resolution now 3 days later I have not heard from anyone at Sands chevroletDesired Settlement: I need license plates for my car and the damage repaired

Business

Response:

Tell us why here...Customer came in at 11am on June 25, 2015. They were given a loaner car while we address his issues/concerns.This should resolve the complaint.Sincerely,[redacted]Sands Motor Company, Inc.Office Manager?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I was contacted by [redacted] the customer service rep who asked me to bring the car in to the body shop to have the scratch repaired. The shop manager [redacted] assured me they would remove the rear bumper and the body stipe and re-paint the quarter panel because the color would be hard to match. I went in three days later to check on the repair and was told by [redacted] that the car was in the paint booth and I couldn't see it. When I picked up the car 3 days after that I looked closely at the repair and could tell the body stripe had not been removed and I looked under the car at the rear bumper and due to some personal modifications I could tell the bumper had been removed as I was promised. [redacted] told me the car had to be sent out and they didn't do the repair. When I asked her about the license plate issue she [redacted]

Business

Response:

Tell us why here...Please see attached pictures to notate the scratch was on the right mid quarter panel. As per the estimate, we removed tail light assembly, the fuel door, loosened the rear bumper to allow a perfect paint edge. This repair is done in fashion to meet the highest standards set forth by [redacted], the industry benchmark for excellence in Auto body repair.The customer stripe was sublet out to a company specializing in one of a kind replacement stripes, and OEM . Having someone who specializes in this type of work ensures the highest replacement standard possible. ( see attached bill) Sands Chevrolet agreed to fix this scratch, the repair was completed to exceed industry standards and is backed by our lifetime warranty on our labor and paint. We have done and performed all work promised. The customer inspected the repair and voiced they were completely happy with it when he picked up his vehicle.Sincerely,[redacted]Sands Motor CompanyGeneral Manager

Review: would like to speak with the president of sands chevrolet. here's my problem I recently purchased a 2014 sonic from [redacted] on 06/19/2014 we signed the contract that day We gave our proof of income and when we signed and even asked if they needed anything else. the finance guy said no everything is good and the car is yours. now on june 23 2014 [redacted] called and said they need award letters for child support and sss. He called everyday of the week. we have no time to get the paperwork. so on june 30th 2014 [redacted] had texted me and asked if we can bring the sonic back becaue funding didnt go through. I texted back ok. just have my 500 down payment in cash. he texted back ok it will be here when u drop off the sonic.then 15 min later [redacted] calls me and says all thay need is my bank statements for 3 months I told him I dont have them and its a prepaid card that my ssa gets deposited I told him [redacted] told me to bring the sonic back and my 500 would be waiting Brain told me " u are not getting your 500 back because u put miles on the car.we started to argue we hung up with each other then he texted me if I would give him my username and password to my account. THIS IS HARRASMENT ALL I WANT IS MY 500 DOLLAR DOWNPAYMENT AND I WILL BE HAPPY TO BRING THE SONIC BACK I WILL BE FILING A COMPLAINT WITH THE Revdex.com OF ARIZONA IF THIS DONT GET RESOLVED. WHOEVER READS PLEASE HELP ME.. THXDesired Settlement: all I want is my 500.00 cash that I put down on the 2014 chevy sonic

Business

Response:

Mr. [redacted] was in last week and we came to a mututal agreement to unwind his purchase transaction. All lending agreements and/or contracts have been cancelled. This should resolve Mr. [redacted] issues.Should you need further information, please feel free to contact me at ###-###-#### or [redacted].[redacted].Sincerely,[redacted]Sands Motor CompanyOffice Manager

The used car department keeps harassing me to trade my car in with them after I declined several times they keep calling back 2 or 3 times in a week getting upset when I decline . I have had horrible experience since I purchased my vehicle from them they are very un professional. I asked serveral times to stop being contacted about trading in my vehicle now it's getting down right annoying

Review: Fans, wiring, relays have been repaired 4 times in the past 5 years. When the last repair was done, the wiring harness was not replaced and I commented that it looked like a poor job and would not last. Now again the fans need to be replaced. I contacted the facility and was told since it had been 2 years they would require payment to even check the fans again. I contacted GM customer service and filed a concern about the repairs. The service manager called and proceeded to argue with me over how many times it had been repaired and tried to read the repairs to me over the phone. I instructed him to read all the information and get back to me. He asked what I wanted, I said if the fans are bad again, I wanted them replaced. He offered a free check, but nothing more. I know the fans are bad, GM replaced them for free two years ago. It's the same issue for the fourth time.Desired Settlement: If my fans have to be replace again, (the fourth time in 6 years), I want them to replace them and place a correct wiring harness.

Business

Response:

Tell us why here...To whom it may concern:Our Sales Manager, [redacted], has been in contact with [redacted]. Sands has agreed to have Sands Chevrolet will be towing in [redacted] 2012 Dodge Grand Caravan to make all necessary repairs to the brakes and master cylinder. Sincerely,[redacted]Sands KiaGeneral sales Manager

Business

Response:

Our Service Director, [redacted], has spoke with Mr. [redacted]. Sands and Mr. [redacted] have come to an agreement of doing the fan repairs at employee cost. Unfortunately, with the age of the vehicle and a discontinued product (Pontiac) there is no assistance available through GM. Mr. [redacted] will contact Mr. [redacted] for a appointment to complete the repair.Thank you for choosing Sands!Have a great day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the interim of waiting for a response from Sands I had to have the fans repaired. My mechanic provided the service more inexpensively than the "employee" cost quoted by Mr [redacted] and will guarantee the fans for life, (they would replace only 1 and would only provide another 12 month warranty).It's odd GM would not assist as they did 2 years ago and it was GM that originally intervened with Sands without result.I will remain with my mechanic who replaced the harness and the mickey mouse wiring that Sands provided the last time. I do not forsee having any further business with Sands. Mr [redacted] was polite, but it took numerous calls and the intervention of the Revdex.com to have them offer a reasonable, albeit more expensive option.Regards,[redacted]

Review: Seller [redacted] sold me a 2003 ford f-150 with two year warranty that I purchased. But now that I need to fix the truck they say I don't have any warranty and it's only been six months since I purchased the vehicle.Desired Settlement: The vehicle has a loud knock on engine I need them to fix it.

Business

Response:

Attached please find a copy of the signed finance contract and the Buyer's Guide for [redacted]. When Mr. [redacted] purchased the 2003 Ford F-150, he did purchase GAP insurance coverage, but not an extended warranty. Without an extended warranty purchased the dealership would not be able to repair the vehicle free of charge.

Sincerely,

Sands Motor Company

Office Manager