Sands Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the interim of waiting for a response from Sands I had to have the fans repaired.  My mechanic provided the service more inexpensively than the "employee" cost quoted by Mr [redacted] and will guarantee the fans for life, (they would replace only 1 and would only provide another 12 month warranty).It's odd GM would not assist as they did 2 years ago and it was GM that originally intervened with Sands without result.I will remain with my mechanic who replaced the harness and the mickey mouse wiring that Sands provided the last time.  I do not forsee having any further business with Sands.  Mr [redacted] was polite, but it took numerous calls and the intervention of the Revdex.com to have them offer a reasonable, albeit more expensive option.Regards,[redacted]

Tell us why here...        We would welcome Ms. [redacted] to acquire the vehicle she is interested in however; based on the information she has provided, we don't have a lender that will extend her credit for the amount and term needed .      We will gladly honor the price and Ms. [redacted] obtain her own financing from an outside lender and merely bring us a check to pay for the vehicle.        We have exhausted all our lenders in a attempt to obtain financing on Ms. [redacted]'s behalf.       In regards to her GM family first number, it is a unique number that cannot be used over, it was issued as part of this transaction...No one else can request and use this number.Sincerely,[redacted]Sands Motor CompanyGeneral Manager?

Our Sales Manager, David J[redacted],  spoke with [redacted] late last week. Mr. [redacted] will be sending another letter to the Revdex.com stating that the issue has been resolved.
 
 
We are mailing his books and keys out and he is no long interested in any financial compensation.  
 
 
Sincerely,
 
 
David J[redacted]
Sands Manager
Sands Motor Company

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]  I was contacted by [redacted] the customer service rep who asked me to bring the car in to the body shop to have the scratch repaired. The shop manager [redacted] assured me they would remove the rear bumper and the body stipe and re-paint the quarter panel because the color would be hard to match.  I went in three days later to check on the repair and was told by [redacted] that the car was in the paint booth and I couldn't see it.  When I picked up the car 3 days after that I looked closely at the repair and could tell the body stripe had not been removed and I looked under the car at the rear bumper and due to some personal modifications I could tell the bumper had been removed as I was promised. [redacted] told me the car had to be sent out and they didn't do the repair. When I asked her about the license plate issue she [redacted]

We have received your complaint and will use it in our training to make sure that, while our intent is to sell every car we can, we want to make sure the customers, like yourself, don't feel pressured. We appreciate you taking the time to forward this letter to us so we can use it as a case...

study and improve our process.In regards to the "Form 12", this document is required in order to submit to the lending institutions for loan approval and for delivery of the vehicle. The dealer submits the loan as close to the customer's request for down payment, term,  payment and financed amount. The lending institutions have the final approval on the credit application submitted. Unfortunately, based upon the findings of the lending institutions, ie. (not limited to) credit history and/or payment history,  it is necessary to change the payment, down payment, term of the loan and/or the amount financed. These changes require the customer to be re-contracted. The customer does have the right not to sign the new contract and return the vehicle.The dealership does not benefit from delivering customers in vehicles only to have them returned with more miles and sometimes damage to the vehicle. Sincerely,[redacted]Sands Motor CompanyGeneral Manager

Ms. [redacted]'s car was simply towed offsite for storage. We put only 2 miles on the car in towing to an offsite storage facility. There were no repairs completed and the accusations for damage to the car during two is not a possibility as the vehicle as transported on a trailer. The fact is that...

the vehicle has 156,000+ miles on it and was in need of repair thus Ms. [redacted]'s attempt to trade the vehicle in. Sands Motor Company did not at any time damage or repair the 06 Nissan Ms. [redacted] attempted to trade and we returned her vehicle after the transaction to trade the vehicle in was negated.

Sincerely,

Sands Motor Company

Dealer Operator

The purchase transaction that I can pull up shows Deacon [redacted] was the purchaser. A refund check was on 08/04/2016. This check cleared our account on 08/12/2016. I do not show any additional funds due to Mr. [redacted]
 
This issue should be resolved with refund...

already issued. 
Cherie V[redacted]Sands Motor CompanyOffice Manager

Sands Chevrolet is as dishonest as the day is long, I would not recommend purchasing any vehicle from them, don;t be fooled by the size of the dealership, they're as sneaky and dishonest as a small corner lot dealership, ask hard questions, demand what you want or walk away, make them sweat or they will try to work you instead. always, always ask for carfax on all used vehicles and always do a walk-around on a used vehicle, thoroughly test drive each vehicle, first at a slow speed, no A/C or radio on, then do a fast test drive, this way you find out where the vehicle will start to vibrate at, be thorough and dont let their plastic smiles fool you.

Our Service Director, [redacted], has spoke with Mr. [redacted]. Sands and Mr. [redacted] have come to an agreement of doing the fan repairs at employee cost. Unfortunately, with the age of the vehicle and a discontinued product (Pontiac) there is no assistance available through GM. Mr. [redacted] will contact Mr. [redacted] for a appointment to complete the repair.
Thank you for choosing Sands!
Have a great day!

Tell us why here...  Our General Manager, [redacted], has spoke with Ms. [redacted] at length and explained to her that as her loan paperwork explains; that all loans are subject to 3rd party approval. The lending institutions make the final decision and control what items they...

will require proof of (stips). Ms [redacted] did sign her paperwork on the 27th, however didn't take delivery until the 29th when she was able to prove insurance coverage. The loan was submitted to lenders at that point, and we were asked to obtain Proof of income, to include W-2 from 2014, and last paystub from 2014 showing YTD income, Proof of her residence and proof of her GM employee pricing eligibility. Ms. [redacted] took many days to return with only partial amounts of this information. At the time we were unwinding this transaction, we still didn't have proper proof of income to be able to complete the approval process on her behalf. This waiting on the documentation can adversely hold up the lenders from accurately assessing the loan. We have worked with multiple lenders to obtain financing on her behalf and some of them are willing to extend her credit, just not for the amount she is requesting. We have offered her the option of selecting a vehicle that fits the perameters of those approvals. She has declined the offer. If, Ms [redacted] has incurred additional expenses from [redacted], [redacted] and or [redacted] expenses that are NOT able to be cancelled on this transaction, we will gladly make her whole.Sincerely,[redacted]Sands Motor Company, Inc.General Manager

Our Sales Manager, Terry F[redacted], spoke again to Mr [redacted] today at 12:15 pm Mr. F[redacted] confirmed that Mr. [redacted] did receive a check for the battery as promised. Mr. F[redacted] explained that there is no extended warranty on his contract the only additional product purchased was credit life and disability coverage. Mr. F[redacted] reiterated that the only option to add additional product such as an extended warranty would to pay cash for it. Mr. [redacted] said he would look in to doing that and asked if he could do that at any General Motors Dealer and Mr. F[redacted] responded that most General Motors Dealers' have extended warranty products and could assist with his purchase.
 
Mr. [redacted] would like a copy of the Credit Life and Disability policy.
Note: please send a copy to him.  -  I have attached a a copy of the policy to this email as well.
 
 
Sincerely,
 
Cherie V[redacted]
Sands Motor Company
Office Manager

We have addressed all the customers concerns that we were made aware of. These concerns exceeded the customers warranty, both written and implied, and were done as a act  of "good faith" on Sands Chevrolet's part. The customer is scheduled to pick up his vehicle this...

afternoon. Sincerely,[redacted]Sands Motor Company, Inc.General Manager

Our Service Director, [redacted] is handling a refund for [redacted]. The customer only has a hand written receipt that there was a wire loose. Refund is being issued on the basis of goodwill not from any overcharge or wrong doing. The customer has been informed that refund will take 7-10...

business days..This should resolve the customer's concerns/issues.Sincerely,[redacted]Sands Motor Company, Inc.Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.What would satisfy me is to get a car that I want not what they want to give me. They sent me a flyer for the same car in the price range they need me to be at. I did everything I was asked to do and now I think they are trying to cover up how I was given car. They have my GM Family First # and I dont want it to be used on someone else I would like to us it myself...So check stk # [redacted] and [redacted] and see If we can close the deal...flyer is attached.]Regards,

Our Sales Manager, [redacted], spoke with Mr. [redacted] on October 21, 2014. Mr. [redacted] explained to Mr. [redacted] that we would not be able to fulfill the "We Owe" until the transaction in fully completed. This would mean that the deal would have to be funded and we would need clear titles on both...

vehicles. This secures and finalizes the transaction. Once the deal is funded by the lending institution, we will issue the check, however it will be held until we have CLEAR titles on BOTH vehicles that were traded in. The vehicle was purchased in [redacted] name only, as you know it is a violation of privacy to discuss this deal with anyone other than [redacted]. Mr. [redacted] did tell Mr. [redacted], that if waiting on the refund of $10,000.00 was not an option for [redacted], Sands would allow her to return the 2015 Chevrolet Malibu and Sands would return the two vehicles traded in and cancel the purchase transaction. Mr. [redacted] declined this offer.Sincerely,[redacted]Sands ChevroletOffice Manager

Our Service Manager, Derek H[redacted], has contacted Mr. [redacted]. Mr. [redacted] is bringing his car in today to be inspected at no charge to the...

customer. Any failures found related to the customer’s initial concern will be repaired at no charge to the customer. Mr. [redacted] will also be provided with a complimentary loaner vehicle while his vehicle is being inspected.
 
Sincerely,
 
Cherie V[redacted]Sands Motor CompanyOffice Manager

Our Service Manager, [redacted], has contacted the customer and had additional conversation regarding the operation of the parking assistance feature of his vehicle. As per GM standards the parking assistance feature is operating as designed and not will operate 100% of the time due to safety...

reasons. We believe that this is not a matter of if the feature is operating correctly as much as it is if the feature is operating upto expectations. The feature will only operate if the system shows safe to park with no possible damage.

Sincerely,

Sands Motor Company

Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

DO NOT TRUST this dealership! I saw a vehicle that I was interested in on their website. I called and spoke to Nathan (New salesman). I told him straight up that I was having issues getting approved for a certain amount with no money down, but I needed someone to help me get a decent car, good deal with a payment I can afford and that I needed a car that day. He said he would talk to his manager and call me back. When he did he said that they can definitely help me. I told him over the phone, I don’t want to drive over there if they can’t help me because I had no time to waist. He still assured me.

When I showed up, everyone was of course nice but the typical greet me before I get out of my car, greeting. I talked a little with Nathan and he said that we had to walk to the other side of the parking lot to look at the two cars of interest that I thought was in my price range. When we walked to that side, how convenient that the cars were not there and that he didn’t know where they were so how convenient that he wanted to take me walking around at all the other cars. Basically trying to get me interested in a newer car. I told him straight up again that I wasn’t interested in any other car but the Chevy Malibu and I didn’t want new, I wanted used because of the price range.

We then went inside so he can look up the car of interest but he had trouble signing in so Ohhh how nice that at that point I meet the other liar Vidal. He offered to help Nathan sign in to the computer because he was new and then started to converse with me on my car needs. He took control of the sale at that point and Nathan was the third wheel. I didn’t mind because I didn’t have time for someone that didn’t know what they were doing and I am patient so I know that everyone starts somewhere so I figured okay, I’ll talk with the both of them. Vidal at that point found the car but said it was at their Surprise location (BTW this is done on purpose for them to put something on the website that isn’t really there just to get you to come in) but he had a great Malibu 2014 LTS 69,000 miles for me to look at that he could negotiate the price for me so I stay within my monthly budget. I agreed and of course the car was nice so we took for a test drive and during the drive and after the drive, I again told both them that I am very simple so all the bells and whistles don’t mean anything. What is important is staying in my budget.

We went back to the sales building and discussed the price. Vidal again being the lead on the deal and going back and forth with his manager and me to come to an agreement. Finally agreed on a sales price no money down and the monthly payment being 308.00. He comes to me and shakes my hand and says “Congratulations! The car is yours, you have a deal”. I was so shocked that it seemed so easy since I have been having issues . I asked them both two times “I’m approved? Really? This is my car?” and laughed a little. I asked “Okay, I’m not going to take this car and you call me in a couple of days and tell me to bring it back” and they both said “No, you are approved”.

I went to talk to financing and he gave me my paperwork and asked me to confirm the payment that the sales guys told me and that was it. I told him that I would be back to pick up the car that night and did. When I got there to pick up the car and got in, I had some trouble finding the lights and how to start it because I had pressed the button to auto start from the key. Dave the manager from sales came out and introduced himself and helped me. When I started to adjust my mirror I noticed it was loose so I reminded myself to call Nathan the next day and let him know.

The next day I talked to Nathan and he told me that he talked to Dave the manager and they said in 2-3 days they would be able to help me with the rear view mirror that they were still trying to get my financed approved. WTH!!! They told me I was already approved when I took the car so at that point, I was VERY UPSET THAT I WAS LIED TO. I was a victim of what is called “ON SPOT DELIVERY”. They let you take the car while they are trying to find a bank to finance you just to get the sale. I should have known better that the whole thing was too good to be true. It was way too easy.

After talking with Dave and making a complaint he said that he was trying very hard to get someone to approve me with what I was promised but that the bank would approve me but would need money down and my payments would be 380.00. I told him that I would bring the car back and he gave me till a Tuesday and I did return the car. THIS WAS BY FAR THE MOST HORRIBLE CAR BUYING EXPERIENCE and I definitely learned a lot and will tell everyone I know about how I was treated and no not trust this dealership.

In the end BTW I did find a very good and trustworthy dealer ship and salesmen to help me. I did get the car I was looking for but a 2016 Chevy Malibu Limited with 7,000 miles and guess what…with no money down and my payments are 300.00. I did need to get a co-signer due to me having no new credit not bad credit. But had this dealership been honest with me, I may have worked with them BUT since they lied to me, I decided to work with someone else that deserved my business.

Tell us why here...To whom it may concern:Our Sales Manager, [redacted], has been in contact with [redacted]. Sands has agreed to have Sands Chevrolet will be towing in [redacted] 2012 Dodge Grand Caravan to make all necessary repairs to the brakes and master...

cylinder.  Sincerely,[redacted]Sands KiaGeneral sales Manager