Sands Chevrolet

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Mr. [redacted] came in on an advertised 2006 Colorado. It was disclosed to him that the price was posted to a site by a third party and explained that with computers and interactions between exporting, errors do happen. This is why we have a errors and omissions statement on our website. (see attached docs.) Mr. [redacted] at the time understood and seemed happy to pay for this Vehicle. Mr. [redacted] was given the opportunity to drive and inspect this vehicle for all flaws and defects. Mr. [redacted] willingly purchased this vehicle and signed all docs to include the federal buyer’s guide, Buyers order and a We owe clearly defining any work or promises made to Mr. [redacted] for future repairs (see attached). The buyers order clearly shows he is buying the vehicle "As Is" and an implied warranty for 15 days or 500 miles whichever comes first. He was also offered an extended service program in finance and declined that offer. Mr. [redacted] was shown and signed the federal buyers guide also reaffirming the fact that only an implied warranty existed with this purchase.Mr. [redacted] came back a few days later with numerous concerns. None of which were diagnosed as a safety issue and none would have been cover under his implied warranty.Sands Invested $1500.OO in good will repairs which included tires and never ask Mr. [redacted] to pay anything for this repairs or tires. Mr. [redacted] never returned to claim any part of these repairs didn’t resolve his issues. Mr. [redacted] never gave Sands Chevrolet the opportunity to re-address repairs that did not resolve his issues and/or concerns.In regards to his wife being on the paperwork, please refer to the paperwork completed by Mr. [redacted] that clearly shows he agreed, purchased and signed in his name only. It was only after the deal was consummated and finalized that it was brought to our attention that he now wanted his wife added. Sands again, in good faith complied with Mr. [redacted]We feel we have gone above and beyond in good faith Mr. [redacted] and we cannot in good conscience pay him any additional amount on a vehicle that was sold with a limited implied warranty..Sincerely,Glen D[redacted]Sands Motor Company, Inc.General Manager

Review: First off I started with a different car put 3000 down and the payment were going to be around 200 something a month which was in my budget. At the time my car wasn't ready so they gave me a loner . which I had to get insurance for the car they where working as well as put the money down to get started on it. So I had insurance for the loner a week or so later that car was taking without my permission . that person who took the car was arrested the loner was taking back to the dealer ship. I was unable to get that back. Now I'm with out a vehicle and there telling me it could be another week or two before my car will be ready . they were unsure. So now I'm Sol. And have a six month contract for insurance and no vehicle. So I went for another car trying to keep within my limits . received a Chevy Malibu . the payment we talked about were a little more higher around 307 . we got 307 after they said they'll work with me if I put more down so I did. We agreed on that he had a paper that I signed with that amount stating for the amount I out down this will be your payments. I agreed to that. Now. When I get to finance that payment went up to 378 . Now this 11 thousand dollar car turns in to a 12 dollars car. Not including interest . little bit hi for me being a single mother with rent of 531 making 1200 a month at the most but I agreed to it. Got the car 3 days later car wouldn't start had to buy a battery. On top of that the car isn't idleing down and the car is shaking the heater/air will not go off the brakes are bad the steering wheel is pulling. On top of that I called first to see if the battery was covered a they said no. Took the car in they said everything is fine. I've had a few bad bad cars sold to me to know when something's going on. On top of that finance guy says I need to come back in missed some paper work I have to sign. Go back in now the price is up to 407. And I owe 14,000.. now I'm backed into a corner because I have my son and my item in the car and I would of been stranded . keep in mind I now have 3 different contract signed on top of the lower payments we started with and a 14,000 car that is giving me trouble an I only had it for 3 weeks now and the problems started sooner. Me being a single mother I don't need another problem like this.Desired Settlement: I would like a refund as well as for the battery I purchased . or another car. Id rather take my business else were. So I don't feel like there getting over on me. I will take this matter to court. News paper. Ect. If needed.

Business

Response:

Tell us why here...IN A ACT OF GOOD FAITH WE HAVE REINBURSED [redacted] FOR THE BATTERY. WE WILL ALSO DO A COMPLIMENTARY INSPECTION TO ADDRESS HER ISSUE AND MAKE SURE THE CAR IS SAFE. SHE HAS BEEN AND ALL ISSUES ARE RESOLVED.SINCERELY[redacted]SANDS MOTOR COMPANYGENERAL MANAGER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Reason being to pay a large amount of money I want a car that's not giving me trouble specially this early . they say everything is fine. But I drive the car on a daily and I know what's wrong. I refuse to settle I want another car or my money back . no exceptions

I'm rejecting , the reason being is for me to pay that amount of money . I want a vehicle that had no given me problem special

Regards,

Review: In September of 2014, Sand's Chevrolet called to ask if we would like to trade in a vehicle that we had purchased from them 18 months earlier. We said no. They have continued to call several times per week, rotating through 4 telephone lines of different family members. They have REPEATEDLY been asked to stop calling. But with in a few days the calls begin again.Desired Settlement: It's pretty simple - we do not wish to buy a car at this time. And when we do wish do buy a car, Sand's will no longer be considered. SO STOP CALLING ALREADY.

Business

Response:

We apologize for the continued calls that Mr. [redacted] has been receiving. I have requested that his contact information be removed from our data base. This process may take approximately one week. If the calls should continue, please contact me immediately so that I may address the issue.

Thank you,

Sands Motor Company

Office Manager

Lies after lies. Agreed on a payment came back the next day to close and the sales rep increased the monthly payment with out saying anything. I was told I was wrong so I pulled out the paper that we had the numbers written down on and their story turned into well we can't do it at that price and you are getting a good deal at this so you can take it or leave it. Funny how two faces sales reps get, I wonder how they sleep at night or look their family in their face knowing they are a sg. I purchased the car only because another sales rep calmed me down and basically called the "manager" a liar. It's now been 30 days and they still have not paid my car off because they "forgot to pay it" due to a new system. I was told it would be over nighted and the tracking number would be sent to me with details. This also never happened and everyone in the building is off for the "holiday" which was yesterday... And no decision makers are in the building. Convenient. DO NOT BUY A CAR FROM THIS PLACE. They do everything they can to swindle you and don't follow through on anything!

Review: I brought my 2014 Chevy truck to Sands Surprise, where I bought it, for bodywork because I was promised the employee discount as my son worked there. After the work was done in Glendale they "forgot" my discount. It has been 8 months and after numerous calls, visits and letters, the Glendale people just give me the run around. I have bought several cars in Surprise but the Glendale guys rather lose a customer then honor a commitment made by the guys in Surprise. What lousy customer service!Desired Settlement: they owe me $500, the amount I paid for the deductable.

Business

Response:

Mr. [redacted]'s vehicle was repaired through an insurance claim. A business cannot discount and/or alter the amount of the repair charges and refund the difference to the insured. Any fee changes would need to be refunded to the insurance company since they are the ones paying the claim. The dealership did waive/cover the $500.00 deductible that was Mr. [redacted] responsibility after the insurance claim payment. Employees get 10% discount on the parts and labor, Mr. Van De Langgeryt repair was $4325.00, so the $500. deductible that the dealership covered is more than a dealership employee discount. We do not show any record that Mr. [redacted] paid a $500 deductible in addition to the insurance companies payment, so there would not be a refund due.

Sincerely,

Sands Motor Company

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statement regarding my not paying the deductable is untrue. I purchased an aftermarket bumper and had it shipped to the Glendale repair shop. The cost of the bumper was $648.

The people at Sands in Surprise told me I would get a refund for the $648 from Glendale. I did receive a check for $148. The amount over that would depend on how much the employee discount would be as the $500 was my deductable. The employee discount would reflect as a credit to the deductable. I am still waiting for that credit. I was never contacted regarding this matter despite my frequent phone calls and

visits to the service office in Surprise. Sands owes me $500.

Regards,

I was having a really bad first time buyer experience

until I arrived at Sands Chevrolet in Glendale, AZ. My boyfriend and I were greeted by [redacted] and just being around him, I really felt like my experience in getting a car was about to change.

He was so positive, professional and funny and I had a really awesome time overall. He took time in getting me a car that I not only needed but wanted as well.

I was told many things by other car dealerships that made it seem near impossible to get a car but not with [redacted]. His positive attitude kept my hopes up even when I thought I may have to be walking away again without being able to get a car.

Overall, everything turned out great! I was a able to get a brand new 2014 Chevy Sonic and it's wonderful! He worked with me and made things possible that other dealerships weren't willing to put in the time for. I not only reccomend this dealership but I recommend going straight to [redacted]. Your time will really be worth while.

Thanks Sands Chevrolet and Thanks [redacted]!

Review: ON JULY 4TH 2013 I PURCHASED A 2008 PONTIAC G6 FROM SANDS CHEVROLET. THE PURCHASE WAS AQUIRED WITH $2,380 U.S DOLLARS DOWN AND $1,000 EQUIVALENT U.S DOLLARS OF A TRADE IN VEHICLE FOR A 1999 CADILLAC SEVILLE SLS, (RED ) IN COLOR FOR A TOTAL OF $3,380 DOWN . I COMMUNICATED SPECIFICALLY THAT THE TRADE IN VEHICLE DID NOT HAVE ITS TAGS (REGISTRATION ) UP TO DATE AND THAT THE VEHICLE (CADILLAC) IN QUESTION HAS REPAIR ISSUES AND NOT RUNNING. NEVERTHELESS THE OFFER SUPPOSEDLY WAS CONFIRMED FOR THE VEHICLE AND THAT THE 1999 CADILLAC SEVILLE SLS WOULD BE PICKED UP BY SANDS CHEVROLET TOWING FROM MY RESIDENCE AT [redacted]. SANDS CHEVROLET SALES REPRESENTATIVE HAS HAD THE TITLE TO THE CADILLAC IN THEIR HAND SINCE AROUND THE PURCHASE DATE OF THE 2008 PONTIAC WHICH WAS ABOUT THE 5TH OF JULY. AFTER JULY 5TH 2013 AND PRIOR TO JULY 18TH 2013 SEVERAL COMMUNICATIONS BETWEEN ME AND SANDS CHEVROLET TRANSPIRED ABOUT HOW TO GET THE CADILLAC TOWED TO SANDS CHEVROLET . ON THE 18TH OF JULY I RECIEVED A CALL FROM A SALES REP AT SANDS CHEVROLET STILL TRYING TO MAKE ARRANGRMENTS TO PICK UP THE CADILLAC THROUGH SANDS CHEVROLET TOWING OR WHAT NOT. PROBLEM IS THAT THE CADILLAC WAS TOWED BY A TOWING COMPANY CONTRACTED WITH THE APARTMENT COMPLEX WHERE I RESIDE AT OR ABOUT 7/18/13 . NOW THE TOWING COMPANY CONTRACTED WITH THE APARTMENT COMPLEX WANTS ME TO PAY TO GET THE CADILLAC OUT OF ITS STORAGE AND SANDS CHEVROLET IS WITHOUT A TRADE-IN VEHICLE BECAUSE THEY DRAGGED THEIR FEET FOR APPROXIMATELY TWO WEEKS IN TRYING TO FIGURE OUT HOW TO TOW THE CADILLAC FROM MY RESIDENCE TO SANDS CHEVROLET. THE SALES REP AT SANDS CHEVROLET ALSO WANTS ME TO PAY TO GET THE CADILLAC OUT OF [redacted] TOWING STORAGE. THE TOTAL CHARGE AS IT STANDS IS $129.00 TO REMOVE THE CADILLAC FROM [redacted] TOWING . I BELIEVE THAT I AM NOT RESPONSIBLE FOR THE TOWING OF THE CADILLAC FROM MY RESIDENCE TO [redacted] TOWING FACILTIES BECAUSE I PUT THE TITLE TO THE 1999 CADILLAC SEVILLE SLS IN THE HANDS OF A SANDS CHEVROLET REP. ON ABOUT JULY 5TH, 2013... AND SANDS CHEVROLET WAS TO MAKE ARRANGEMENTS TO PICK UP THE 1999 CADILLAC SEVILLE SLS ,THIS IS CLEARLY THEIR (SANDS CHEVROLETS ) RESPOSIBILITY , THANX FOR YOUR TIME.Desired Settlement: SANDS CHEVROLET NEEDS TO FINISH THEIR PART OF THE BARGIN BY TOWING THE 1999 CADILLAC SEVILLE SLS WITOUT CHARGING ME TO PAY FOR THE CADILLAC TO BE TOWED OUT OF THE [redacted] TOWING STORAGE FACILITY TO SANDS CHEVROLET.THEY DROPPED THE BALL , IN HAVING A LEAST TWO WEEKS TO PICK UP THE CADILLAC AND THEIR NEGLIGENCE IN DOING SO CAUSED THE CADILLAC TO BE TOWED FROM MY RESIDENCE.

Business

Response:

OUR SALES MANAGER, [redacted] SPOKE TO [redacted] FOR THE FIRST TIME TODAY, HE INFORMED ME OF WHAT HAPPENED. WE WERE NOT AWARE OF THE ISSUE MR. [redacted] WAS HAVING BEFORE RECEIVING THIS COMPLAINT. [redacted] HAS ALREADY CONTACTED THE IMPOUND YARD. [redacted] AND [redacted] ARE AWARE OFTHE SITUATIONS AND ARE ALREADY MOVING TO GET THE CAR OUT OF IMPOUND AND BACK TO THE DEALERSHIP. I HAVE RESPONDED TO MR. [redacted] ALREADY AND LET HIM KNOW WE ARE HANDELING THE PROBLEM.

tHANK YOU

SANDS MOTOR COMPANY

OFFICE MANAGER

I have had a positive experience. The sales guys at Sands really work to get you a car that works for you, financially. The salesman I worked with [redacted], never gave up and worked with his sales team to get me a reliable and affordable car, no punches!!!

Review: I purchased a vehicle from Sands Chevrolet on 01/27/2015. I signed my contracts, transfer of title, and obtained full coverage insurance from [redacted] that is housed inside of Sands Chevy. I happen to go back to Sands on 02/12/2015 to switch out the check I gave them for cash since it hadn't been cashed yet. When I arrived he ([redacted] in finance) told me that he hasn't been able to get me a loan but to keep the car and he was still working on it. Prior to that I hadn't received any calls from the dealership.

02/13/2015 stated that I needed to get a different car because they couldn't get a loan.. On my paperwork I have a payment amt, Terms and conditions of the loan, on a signed contract. I received a email from [redacted] congratulating me a on my new purchase. I have spoke with the General Manager [redacted]. He stated that it was a failed sale and if they sell the car it will be discounted a few hundred dollars and the finance company can change their minds within 14 days. My problem is my identity is tied to the car.. I have purchased [redacted] services and [redacted] all have been emailing me since I have given the car back. If the financing didn't go through why would they have me sign a contract and give me car for almost a month.. My insurance was about to come out my acct a second time..Desired Settlement: I want them to honor the contract that was signed. They messed up so they need to fix it..

Business

Response:

Tell us why here... Our General Manager, [redacted], has spoke with Ms. [redacted] at length and explained to her that as her loan paperwork explains; that all loans are subject to 3rd party approval. The lending institutions make the final decision and control what items they will require proof of (stips). Ms [redacted] did sign her paperwork on the 27th, however didn't take delivery until the 29th when she was able to prove insurance coverage. The loan was submitted to lenders at that point, and we were asked to obtain Proof of income, to include W-2 from 2014, and last paystub from 2014 showing YTD income, Proof of her residence and proof of her GM employee pricing eligibility. Ms. [redacted] took many days to return with only partial amounts of this information. At the time we were unwinding this transaction, we still didn't have proper proof of income to be able to complete the approval process on her behalf. This waiting on the documentation can adversely hold up the lenders from accurately assessing the loan. We have worked with multiple lenders to obtain financing on her behalf and some of them are willing to extend her credit, just not for the amount she is requesting. We have offered her the option of selecting a vehicle that fits the perameters of those approvals. She has declined the offer. If, Ms [redacted] has incurred additional expenses from [redacted] and or [redacted] expenses that are NOT able to be cancelled on this transaction, we will gladly make her whole.Sincerely,[redacted]Sands Motor Company, Inc.General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What would satisfy me is to get a car that I want not what they want to give me. They sent me a flyer for the same car in the price range they need me to be at. I did everything I was asked to do and now I think they are trying to cover up how I was given car. They have my GM Family First # and I dont want it to be used on someone else I would like to us it myself...So check stk # [redacted] and [redacted] and see If we can close the deal...flyer is attached.]Regards,

Business

Response:

Tell us why here... We would welcome Ms. [redacted] to acquire the vehicle she is interested in however; based on the information she has provided, we don't have a lender that will extend her credit for the amount and term needed . We will gladly honor the price and Ms. [redacted] obtain her own financing from an outside lender and merely bring us a check to pay for the vehicle. We have exhausted all our lenders in a attempt to obtain financing on Ms. [redacted]'s behalf. In regards to her GM family first number, it is a unique number that cannot be used over, it was issued as part of this transaction...No one else can request and use this number.Sincerely,[redacted]Sands Motor CompanyGeneral Manager?

Review: My contact number ###-###-####

Subject: Sands chevrolet

Hello my name is [redacted] I was using my vehicle as a trade in but the deal would only workout by me purchasing a 2014 chevy spark I declined the deal this was on Sunday. When I asked for my vehicle back 2 hours passed while my sister and I were waiting finally they explained they could not locate my vehicle and [redacted]d it may be at another location give them until Monday and my vehicle would be there I agreed. I called on Monday after work around 5:15pm spoke with a sales manager asked about my vehicle he said he wondered if they remembered to go get it let him ask the sales person I was dealing with call back in 15 mins so he could find out I said ok. I waited 15 mins then called back they placed me on hold for approx 40 mins keep in mind I'm sitting in the parking lot of a restraint waiting the sales manager finally came on the phone and said Ms. [redacted] your vehicle is not here it will be here tomorrow when you call please ask for another sales manager and he will be able to help you once my reply was ok. I called the sales manager I was suppose to call he had me call back also I called back he advised my vehicle was there I went to pick up my vehicle waited another 2 to 3 hours when I looked up they were pushing my vehicle I asked why are you guys pushing the car they said it won't go in gear for some reason I got in the car the button for my stereo missing there a cracked from the top of the windshield almost to the middle and the vehicle would not shift into any of the gears. When I dropped my vehicle off everything was fine except for the seat not working that's it transmission was fine. I spoke with the general manager and he advised they only drove my vehicle up the street to a different lot but last night I was told by a sales manager they only have the vehicles towed not driving so now I'm confused which one is it they drove the vehicle or they towed the vehicle. I am disappointed and upset due to the fact I was told this could have happened at anytime and I would not have even known there wouldn't have even been a sign or clue that the transmission was going to go out. I was also informed that the vehicle was driven 2.5 miles up the road to a secured lot and I feel that wasn't true either I had 157619 miles on the vehicle and when I was there to pick the vehicle le up I had 157621 miles on the vehicle if they had driven the vehicle and not towed it there should have been a total of approx 5 to 6 miles more on the vehicle I honestly feel my vehicle was damaged during towing or during some type of repair that wasn't necessary. I had to have my vehicle towed from the dealer on Thursday by [redacted] I spoke with [redacted] my sales person the morning of and explained I would have a tow truck come and pick up my vehicle he asked what do you mean towed I explained what happened he said but there was nothing wrong with your vehicle I said I know he said let him talk to them amd see what he could do I said ok. Later the [redacted]e day I contacted [redacted] the sales manager asked who the tow person can get the keys for the car from he explained the receptionist would have them at her desk I said ok no problem thanks. When I contacted triple [redacted] they wanted the receptionist name so I called back asked for [redacted] and was advised by [redacted] he was in a meeting so [redacted] gave me her name. When [redacted] the tow truck driver arrived he was advised by [redacted] she did not have the keys [redacted] explained it took them 15 to 20 mins to give him the keys they told him they didn't know where the keys were. I called [redacted] around 330pm [redacted] arrival time was 448pm he called soon as he arrive and I gave him instructions I was given as to whom to get the keys from and at that point it still seem to have been an issue. I have dates, names and times of the events that occurred along with several of witnesses. I am willing to go as far as taking legal action against sand Chevrolet if I need too. Thank you for your time.Desired Settlement: I honestly feel that sands chevrolet is liable for the necessary repairs to the vehicle due to the vehicle was operable at the time of trade I am seeking repairs to the transmission they placed in writing they do owe replacement of the the button on the sony stereo I want these things repaired the windshield I will have repaired through [redacted] I have full coverage insurance on the vehicle and I spoke with my insurance agent in regards to all these issues already I just want my car back in the [redacted]e condition I took the vehicle in thank you for time

Business

Response:

Ms. [redacted]'s car was simply towed offsite for storage. We put only 2 miles on the car in towing to an offsite storage facility. There were no repairs completed and the accusations for damage to the car during two is not a possibility as the vehicle as transported on a trailer. The fact is that the vehicle has 156,000+ miles on it and was in need of repair thus Ms. [redacted]'s attempt to trade the vehicle in. Sands Motor Company did not at any time damage or repair the 06 Nissan Ms. [redacted] attempted to trade and we returned her vehicle after the transaction to trade the vehicle in was negated.

Sincerely,

Sands Motor Company

Dealer Operator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10064609, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was contacted by the sales manager [redacted] on 5.27.2014 at approximately 1:05 PM at work in regards to my complaint he asked what was going on with my I explained my issues and concerns with my vehicle not being returned in the [redacted]e condition it was given to them. [redacted] explained there was an issue with my vehicle [redacted]d that the transmission pan had a lot of shavings in the pan he also said come on Ms. [redacted] you know there was something wrong with your vehicle I replied no there wasn't anything wrong with my vehicle. He then told me that they go through this all of the time with people brining vehicles in for trade and then claim that the dealership did something to the vehicle I replied this isn't the case and if it was I would have excepted the deal for the chevy spark and not asked for my vehicle back. [redacted] then said the reason they gave me my vehicle back is because they couldn't get me financed which is not true I have a copy of the unwind document stating I declined the 2014 Chevy Spark which I would be approved financing which also [redacted]s they owe me the button for my Sony in dash stereo with his signature. I asked on May 18th 2014 for my vehicle back several times and was told per [redacted] prior to him signing the unwind deal that my car was an old car it would be better to purchased the [redacted]r car with warranties he drives an old vehicle but that's because he's frugal I won't have anything but problems with my car and I should just except the deal not realizing I replaced the engine in my vehicle about 3 years ago and the vehicle ran fine no issues. I was told well you only have to drive thus vehicle for about a year to build your credit and then you can trade it in for a vehicle you want still I'm asking for my vehicle back I actually had to ask about six times and then finally he signed the unwind form still it took three days to get back not able to go into gear, windshield busted and button for the stereo gone which was in the agreement stereo and sub woofers were to be removed from the vehicle and factory stereo placed back

Regards,

Business

Response:

Mr. [redacted] contacted Ms. [redacted], as he knows her in social circles and was attempting to resolve her issues. At this point, If Ms. [redacted] can prove malice on the dealers part, that the dealer did in fact tamper, and or damage her transmission to cause its failure, we will replace her transmission with a used one of similar age and miles. If however, the results show it failed of age, wear and tear, or lack of maintenece she is without recourse.. We feel a independent [redacted] dealer who specializes in thousands of transmission repairs each year, would be fair and able to determine the cause of the transmission failure.

Sincerely,

Sands Motor Cmpany,Inc.

General Manager

Review: I Purchased the used vehicle on 7/23/13, and started hearing noises coming from the engine compartment when A/C was on. The faster I go, the stronger the noise gets. Also, when in parking, putting the car on reverse or forward gear, it makes a strong clicking sound. I took the car back on Friday 8/1/13 which is still under the 15 day coverage by law, and let them know of the problems. Then, I was told to take the car back to them o Monday (8/5/13) to get it fixed at 7AM. The told me to leave the car there. They kept the car until today, Wednesday (8/7/13), and when I went to pick it up, I asked the employee for paperwork showing the work done on the car. The woman told me that there was no paperwork. I asked her if they replaced any parts, and all she said was that they had fixed the problems. I drove my car home, and I can tell that they did nothing but to keep the car in their lot to pretend they were fixing it. The problems are still there. I called them back, and they just kept putting me on hold. They knew what was going on. I told them that I was going to report them, and file a complaint against them.Desired Settlement: I want them to fix the vehicle and show me what they have replaced if anything, and give me paperwork of the job performed. I also want them to let me use one of their vehicles while they fix mine.

Business

Response:

Mr. [redacted] brought his vehicle in over this past weekend. We replaced the air conditioning compressor and tires and are having the vehicle serviced at [redacted]for the shifting issues that Mr. [redacted] has expressed. At this time, to the best of our knowledge, Mr. [redacted] is satisified with the results of his repairs.Sincerely,[redacted]Sands Motor CompanyOffice Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never said that I was pretty happy with the results. With respect to the installation of the new compressor, and the balancing, not replacement, I’m happy with the results. I still believe that the shifting problem is something that needed to be addressed, since my car is shifting harder than normal when put in reverse. As I mentioned before, I will be taking the vehicle to a certified mechanic, and if he says the shifting is normal, then I’ll be happy. Otherwise, I will have the mechanic make the necessary repairs, and will be taking Sands Chevrolet to the Small Claims Court.[redacted]

Business

Response:

Sands sent Mr. [redacted] vehicle to [redacted] for certified factory repairs. This is an uninterested party and certified mechanics. This service was done at no cost to Mr. [redacted].

Review: I entered the business with intentions of getting a car that I had purchased from their used car lot repaired. When I was told that the airconditioner motor was going to cost in excess of $500 on the used KIA, I was caught off guard and didnt know how I was going to afford it and was hoping for an alternative method of resolving the issue. A saleswoman walked up and asked if she could help and after I explained the problem, she immediately said that she could get me into a new chevy sonic for near the price that I paid for the KIA, which was driven for a yr and a 1/2. She said the next problem I had with the KIA was the compressor , which was going to cost more. She continued to be very positive with the new Sonic stating that the dealership could take care of the $8000 that I owed on the KIA and she could get me $300 monthly payments. I told her that I wanted to have a loan of hopefully 5 yrs. The process went to negotiating a $325.00 payment. I hesitantly shook on it and took care of paperwork that was required while the finance man drew up the paperwork. I told him that I currently had 4.5 interest rate with [redacted]. He said that he would call them. He later told me that in order to get 4.5 interest, I was going to have to pay [redacted] $2,000 due to my credit rating. A few days later I contacted the underwriter that he dealt with and she informed me that the $2000 had nothing to do with my credit, it was that the price of the car was $2,000 too high for her to approve the loan, and that he needed to lower his price or she needed a $2000 payoff from me the purchaser. After signing the papers with a 6.9 loan interest rate, I asked for the payoff not including my $1900 down, and found that it was $22,891.00 on a 17,000.00 Sonic ! I called the dealership and the Sales manager stated, "Oh, that was due to your trade-in car depreciating 8000.00 in a yr and a half". He responded, "that's 'negative equity', "it happens all the time!" I DID NOT anticipate anything so overwhelming. Obviously , Im an inexperienced car buyer when it comes to trading in, but I feel like I was completely taken advantage of and pushed into this new car with huge payments for 7 years!!I dont want the car... IS THERE ANY WAY OUT AFTER SIGNING PAPERS. I didnt think that these guys would do this to me, after I let them know my financial standing. Please find a solution to this very excessive deal that I was oblivious too. I feel mislead, misinformed and pressured into a large purchase without being provided all the facts and underlying fees and unknowns. Also, the dealership finance guy had me signed up for a purchase of a full 5 yr. warranty purchase without discussion or o.k. from myself (of which I declined)... I felt like the whole time everything was shoved down my throat, (so to speak) without my knowledge or adequate experience... AND under the circumstances of being aware that I had to have transportation home. I feel like the whole deal was a scam and a shameful one. I feel like I was pressured, manipulated with their minor perks, and really not given a chance to be rational in a stressful situation after traveling an hour and a half to get to the Sands Chevrolet dealership.Desired Settlement: I just want my ( traded-in) car, and would like the amount that I owe for costs of repair on it, and pay the cost for milage that has been put on the new car that was purchase 05/25/2013.

Business

Response:

Our Sales Manager, [redacted] has contacted Mr. [redacted] and explained in more detail the processing of a vehicle purchase. When Mr. [redacted] came in to purchase his vehicle, the payment on his trade in was due in two days. It is dealership policy that a trade in would not be paid off until the vehicle being purchased is funded. The customer would still be responsible for the payment on the trade in and when a payment is made it would in turn lower the payoff. The loan payoff refund would be refunded to the customer as soon as the dealership received a clear title.

It is our understanding the Mr. [redacted]'s issues have been resolved and is satisified at this time.

Sincerely,

Sands Motor Company

Office Manager

Review: On 6 April 2015 I traded in a 2013 Chevrolet Silverado for a 2015 Chevrolet Silverado. Let me say this before I say what is on my mind. I am totally aware that I did not have to sign any papers or accept my trade in.Let me tell you of a legal problem that occurred in this sale. My 2013 Chevrolet was in my and my wife's name, and they knew this,but they went ahead and made the trade without my wife's consent.Every time I bring in my truck for a check up, a salesman approaches me for a trade deal. Even after I advise the salesman that I still have a new vehicle under warranty and that I am not interested in a trade deal he continues to advise me that he can offer me a good deal. I then agree to listen to him and what he offers I advise him that I cannot afford, even after I advise him of this, he continues to advise me that he can still offer me a good deal. Before they remolded their sales area there were separate offices. That time the salesman escorted me to his office. I advise the salesman, like I always do, that I deal with one individual and not two or three. He then had another salesman come into the office and blocked the door then he brought in his supervisor Mr. [redacted]. Mr. [redacted] has pressured me in previous deals. After I made the deal they escorted me to a man names Brian, in the financial section. He filled out Form 12, Motor Vehicle Retail Installment Sales Contract and me sign it with out knowing to whom I was to make the payments to. Then after he found a financial entity he had me sign another Form 12.Desired Settlement: This is called sales pressure and I believe that once a customer says "no" then the salesperson should not continue to pressure the customer, especially if the customer already has a new vehicle. Also the Form 12 document should not be filled out and signed before a financial entity is found to keep the customer from having to sign another Form 12. The first Form said that I will be paying $598+ and the 2nd one said $617+. These pressure tactics should be stopped.

Business

Response:

We have received your complaint and will use it in our training to make sure that, while our intent is to sell every car we can, we want to make sure the customers, like yourself, don't feel pressured. We appreciate you taking the time to forward this letter to us so we can use it as a case study and improve our process.In regards to the "Form 12", this document is required in order to submit to the lending institutions for loan approval and for delivery of the vehicle. The dealer submits the loan as close to the customer's request for down payment, term, payment and financed amount. The lending institutions have the final approval on the credit application submitted. Unfortunately, based upon the findings of the lending institutions, ie. (not limited to) credit history and/or payment history, it is necessary to change the payment, down payment, term of the loan and/or the amount financed. These changes require the customer to be re-contracted. The customer does have the right not to sign the new contract and return the vehicle.The dealership does not benefit from delivering customers in vehicles only to have them returned with more miles and sometimes damage to the vehicle. Sincerely,[redacted]Sands Motor CompanyGeneral Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Their response of using my complaint of pressuring customers as a training guide to ensure that it does not happen in the future is a good response. When I am in for vehicle check-up I will be observing their sales personnel with potential customers. Thank you.

Regards,

Review: I have gotten coupons before for an $8.88 oil change, from their site and had my oil changed for this price. So on Feb, 12th or 13th 2014, I went on their site again to see if the had a coupon. They did- It said they service all makes of cars.

I made the appointment on the website as a young man assisted me, asking type of car, model, year etc. (I have a 2001 Infinity). He made my appointment for Thursday, 2/13/14. I arrived on time, waited about 10 min. for some one to come out to the car, only to tell me-- "Oh we only do Chevrolets for this coupon." I asked-- then why does it say we service other cars; you have done mine before with this coupon! She said something about ."..well they didn't know they were losing money on the filters....." Huh? You mean to tell me a Car business doesn't know what the filter costs? she continues-- "Oh we can do it for ... $28.00!" (I think that was the amount). I didn't have it done-- I asked why is the coupon on your website if you are not going to honor it? ... she had no answer--- I just checked again today-- It's still on there! I left really perturbed that I had scheduled my time and drove over there for nothing. Why didn't the man that scheduled my tell me that? He knew what kind of car I had!

I just checked the website again-- they are still running the coupon for 8.88 --yet would not honor it.Desired Settlement: I would like a letter, Phone call, some kind of contact with an apology and a reasonable explanation-- plus and oil change!

They called me back 2 weeks after we agreed on a price and raised the price of the car by 38 dollars . 4 weeks later they called me back to inform me the bank still did not approve me. Sands Chevrolet surprise was asking for personal infomation that had nothing to do with me buying a car from them. The deal was not finalized so I gave them the car back. I infomed the sales rep the car had 1200 miles on the car. He said he would send me a bill for the miles.

Review: Sales persons deliberately LIED to close a sale, promising to purchase two vehicles, one without a lien as part of a new car lease transaction and promising to pay for the vehicle without a lien within a day of receiving the title which was now TEN days ago... and still no payment received - promised on WE OWE YOU statement: $10,000 - Store is uncooperative, does not return phone calls and leads me to want to file a Police Report for theft, and [redacted] Complaint for fraud and then go to the media to disclose these dishonest practices!!Desired Settlement: Promptly pay the $10,000 due and OWING!!!

Business

Response:

Our Sales Manager, [redacted], spoke with Mr. [redacted] on October 21, 2014. Mr. [redacted] explained to Mr. [redacted] that we would not be able to fulfill the "We Owe" until the transaction in fully completed. This would mean that the deal would have to be funded and we would need clear titles on both vehicles. This secures and finalizes the transaction. Once the deal is funded by the lending institution, we will issue the check, however it will be held until we have CLEAR titles on BOTH vehicles that were traded in. The vehicle was purchased in [redacted] name only, as you know it is a violation of privacy to discuss this deal with anyone other than [redacted]. Mr. [redacted] did tell Mr. [redacted], that if waiting on the refund of $10,000.00 was not an option for [redacted], Sands would allow her to return the 2015 Chevrolet Malibu and Sands would return the two vehicles traded in and cancel the purchase transaction. Mr. [redacted] declined this offer.Sincerely,[redacted]Sands ChevroletOffice Manager

This business has been calling me and bothering for about a year about purchasing of a new vehicle. Finally I decided to go and purchase a new vehicle we had a verbal agreement on a price on April 18 and I told them that I would be there on April 19 st 10 in the morning with the amount we agreed. So then I did and when I was at the store different people approached me with different offers that I wasn't willing to take. They didn't keep their word on the price that they agreed to on the 18 of April. They were very unprofessional and looked like a bunch of money hungry sharks in a tank. I had a very bad experience with these people and business and I don't recommend people to go and do business with them.