Sands Chevrolet

the reason for my rebutted was I took the truck back to the service department for welding 8 holes in the roof and recalibrate the speedometer because it was not accurate and I had it back on the 22 of april,2015 and still have problems with the speedometer because it was still not accurate;in this month of may on the 28 I have to send my second payment on this truck and for some reason Sands chevrolet coudnt do the job right,so ive been paying for this truck without having it and being able to enjoy it with my family,instead my wife and one of my youngest kids has end up with some injuries tyring to get in the truck because it  has no step sides that wazs my main request on this purchase,they promised me by good faith that they were going to do something about the step sides but now since they already have there money for the truck they said they cant do nothing because that promise wasnt on writing so therefore I believe Sands chevrolet is not a serious business  so people can not rely on this company. This was my second purchase at Sands chevrolet and I think it will be my last one cause all I got from them is a big debt of 42,000 dollars and much stress; so if they coudny do nothing about the step sides in order to get them from Sands chevrolet as compensation for all this struggling and stress and waste of time,I guess there is nothing they can do and that was why I rebuttled that first time, thank you Mary Garcia for your concern and time to my complaint sincerely yours [redacted].

I went to Sands Chevrolet in Glendale for a used car. [redacted] greeted us as soon as I walked up the front entrance with a smile. I felt so comfortable to talk to him about what I wanted in a used car. He listened to all my concerns and asked me a few questions on the likes and dislikes of my old car. Then of course we went over my credit history and he said ready to see some cars I said YES! He walked over to this Chevy Cruze Ice Blue beautiful car I WAS LIKE "WOW" this is the one... he showed me all the features and the awesome ECOTEC engine.... then we went for a drive... I was so impressed with the ride, like he read my mind as to what I liked and needed. This is the one!!! I told him.... [redacted] was so helpful in my payment plan and really listened to my needs. I was never pressured I felt so relived that I found a very nice car for a very good price. I was so impressed with how [redacted] and his manager handled every thing and the people there was very helpful and informative, I droved away so happy I went to SANDS CHEVROLET. I gave out [redacted] business card to everyone I knew and said... You need to go talk to him he was great!! Thanks again to all who helped in this great sale and to [redacted] !!!!! :)

I bought a 2014 chevrolet camero at sands chevrolet in glendale a couple days ago. I was helped by [redacted]. Since the beginning [redacted] was very nice and kind. He told me a lot more of the car than I really needed to know. Over all I'm really happy with the services that I receive from [redacted] and the dealership.

[redacted] was great in helping me get into a new cruze [redacted] was great in helping explain all the different trim levels. You have a great salesman over there. I will send all my friends and family to see you [redacted]

We found a "Ruby red"Silverado online with Sands, it was exactly what we wanted. We were told we had the car and would be able to purchase it the following morning. We sent our daughter to look at the vehicle and then found out they had sold it at 9:30 the night before. Next we were told there was a another Silverado in Glendale, Artic White", we decided to go ahead and purchase this vehicle because it had everything we wanted except the paint color. We sent a $1,000. deposit and had a cashiers check made out for the balance. Our paperwork was fed-exed and we were in the process of sending back the paperwork when Sands called and said they had sold this Truck. We were stunned and question the legality of such a practice. We are very unhappy with Sands and will tell everyone about this experience.

Easiest and best buying experience by far. [redacted] was great to deal with, very personable and knowledgable. Sands chevrolet's staff was also very professional. Thank you

[redacted] at sands chevrolet in glendale was very helpful and nice. He made my car purchase so easy, fast and yet affordable for me. Im very happy with his service because he new his product in all aspects. Over all im veryglad I got my car at sands chevrolet!.

Review: I went to Sands Chevrolet to purchase a used car. I was told by a sales person that I could get a new car and that it would be better for me. I was at the dealership all day with my grandfather, the cosigner, and finally left with a 2014 Chevy Spark.

I had the car for a month and twenty days when the dealership called me and my grandfather to bring back the car because I wasn't approved for it.

To make up for the event, the sales people took me to the used car lot and said they would get me into a 6 month program.

I purchased a 2005 Ford Taurus Station Wagon from the used lot at Sands Chevrolet in [redacted], Arizona. I was told by a man named [redacted] that if I make payments on time for 6 months, I could trade in the car to get a Chevy Cruze. After I made the six payments for the Taurus, I revisited the used car lot at Sands Chevrolet. [redacted] was no longer working there and the new sales person I was speaking with didn't know the situation.

I was told they could not take the Taurus as a trade in. I was told I could get a newer model but I would keep the Taurus and sell it privately or do a voluntary repo. When I asked how a voluntary repo would affect my credit, I was told it wouldn't affect me much and that making payments on the newer car was good for me.

I took both vehicles home. The next day, I had to take the newer car I purchased, a 2013 Mazda 3, to a dealership to see why the check engine light was on. When I took it to a Mazda dealership, I was told that the car had been in an accident and since the work done on it was substandard, the manufacturer's warranty was void.

I went back to Sands Chevrolet the following day to return the Mazda 3 and was told that they didn't have to take it back even though I only had it two days. They said they would honor the warranty at that dealership.

Now that I am gathering information on the Taurus to sell it or do a voluntary repo, I am told it will severely impact my credit to do a voluntary repo and that I would still owe the remainder. And I can't sell it because the Kelly Blue Book value is $3,473 but the pay off value for the car is $6,875.39 so I would still owe the remainder.

This dealership was dishonest with me several times.

What I would like from Sands is to take back the Taurus like they originally told me.Desired Settlement: I would like Sands Chevrolet in Glendale, Arizona to take the Taurus back like I was originally told. I would like to not have my credit affected by this and not owe anything else on the Taurus.

Business

Response:

[redacted],

As per our conversation this morning. [redacted] and [redacted] were in the dealership yesterday and spoke with our General Manager [redacted]. Mr. [redacted] has agree to repurchase the 2005 Ford Taurus and [redacted] and [redacted] have signed a release in agreement. This should satisfy the [redacted]’s complaint.

Thank you,

Office Manager

[redacted], Inc.

Sands Chevrolet, LLC

[redacted], AZ [redacted]

Phone ###-###-####

Fax ###-###-####

[redacted].com

Review: Upon arrival at the dealership, we informed the salesman that we were looking for a used 2013 Chevy Equinox. We told him we couldn't afford to pay more than $20K or more than $300/month. We were shown several used 2013 Chevy Equinox cars and then sat down to wait for the price on the car my daughter had selected. We told the sales manager, [redacted], repeatedly over the course of negotiations, that we could not pay more than $20K, the monthly payment had to be under $300/month and we only wanted a 72 month loan. Mr. [redacted] presented us with an offer of $20K and a monthly payment of $299 over 78 months. Mr. [redacted] felt confident that he could get my 26 year old daughter approved for the loan on her own with out me co-signing. We told Mr. [redacted] that we agreed with the purchase price and terms, but only IF I did not have to co-sign. Mr. [redacted] ran my daughter's credit report and came back with a much higher interest rate and monthly payment because her credit score was 590. At that point, we told them we were leaving and going to a dealership we had been to earlier who had a much better offer. The sales manager then offered to get us a NEW 2014 Equinox for the same price and a lower interest rate since my husband was eligible for the ** discount. It meant that I would have to co-sign after all, but we agreed and they began the application process. It had been a very long day for us with 108 degree temperatures, it was late in the evening just before closing, and our dogs had been locked up in the house for nearly twelve hours. We asked if it would be alright for my husband to leave and make the 2 hour drive home to let our dogs out while we completed the paperwork. Otherwise, we would have to return the following morning. We were assured it was fine. While completing the paperwork, the salesman came back and asked us to approve a monthly payment of $319 over a term of 84 months. I told him that was not the agreement. We had an agreement of $299/month for a period of 78 months. Never, never did we discuss a loan period spanning 84 months! The salesman came back again with 3 different offers; $319/mos. for 84 mos. $333/mos. for 75 mos. or $323/mos. for 78 mos. We were enraged after spending all this time waiting for our sales paperwork to be completed, that they had the audacity to attempt to re-negotiate the sale, especially since our ride had left over 30 minutes ago. I told them we were not going to agree to their change in terms and called my husband to come back and pick us up. In the meantime, we asked the salesman to send the sales manager over so we could have a word with him. We were left sitting there in utter shock while the manager refused to come over. When my daughter approached the group of salesmen and managers at the main desk and asked to speak to the top level administrator, she was told he had left for the day. Still the sales manager we had been working with refused to come over and speak with us. So, my daughter approached him and asked him herself to come over and speak to us. We told him those were NOT the terms we had agreed on. He proceeded to tell us that we assumed the terms were going to be the same, that he never told us we were getting a 78 month loan. Then, the "tower" finance manager? came over to ask what had happened. He acted as if he were the mediator, but he was also involved with the writing of the offers that were presented after the deal had been agreed on. He then made 2 more offers, but again refused to honor our original agreement. He asked what made us think we could get a new 2014 Equinox LT for the same price as the base model LS 2014? Then, he ran several pages of print outs to "show us the numbers" and how they did not support our sales agreement. We explained that the offer for the new car had been presented to us only after we told them we were leaving. Again, we said that we had an agreement and that they should honor that agreement. We told them that they were being dishonest and unethical and that we were going to report them to the Revdex.com. Mr. [redacted] then responded, "That's o.k." It was most upsetting that he never acknowledged he had misled us or done anything wrong.Desired Settlement: The dealership should honor their original agreement for the new Black 2014 Equinox LT with scotchguard which was $299/month for 78 months with $4000 down.

Business

Response:

Customer was shown , test driven in a LS model equinox, As a ** employee pricing we are required to sell the vehicles at a set set prices..The prices were negotiated at 78 months @ 333.00 Per month. At this time another vehicle was introduced with more options and about 3000.00 more .. in negotiations for buying this more expensive car, the customer thought it would be the same price and payment ...Under our agreement with Chevrolet, we can not deviate pricing below the pre negotiated pricing for ** employees..

The customer didn't go to the finance office nor did they sign any number on the more expensive model..

We will honor either car they choose using the ** employee pricing matrix..We apologize for any confusion on the pricing..This pre-negotiated pricing is designed by Chevrolet so employees and their families do not have to feel as though they are not getting the best deal possible..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The dealership's response to my complaint inaccurately lists the pricing that they "claim" was given by the Sales Manager. The agreed upon terms were $299 mos. for 78 months. They changed the terms later, AFTER we had negotiated the price just stated and while the salesman was preparing the paperwork. We came to their dealership specifically to see 2 USED cars listed on-line and agreed to purchase one IF my daughter qualified for the loan on her own AND the payments were under $300 AND we wanted the loan not to exceed 72 months. We told them we were leaving when she did NOT qualify for the loan on her own. We NEVER had any intention of purchasing a NEW car. When we declined the offer, the sales manager suggested we use my husband's ** discount to get a new car at the same price as the used one using all the associated discounts and lower finance rate, in order to avoid losing the sale. This was NOT at our request. I told the Sales Manager countless times that we would have a deal IF, and only IF, he could get us a new car for the same price.

For them to say that I thought I was going to get a new car for the same price as a used car is absolutely ludicrous. Why would I think that unless I had been LED to think that by the sales manager? It is obvious that this dealership employs evasive and dishonest sales tactics in order to "win" a sale. They misrepresented the facts even in their response to the Revdex.com. I was not told what the pre-negotiated pricing was for ** employees when we negotiated the price. If the sales manager was concerned about honoring their agreement with Chevrolet, he should NEVER have offered us a NEW car for the terms we had previously agreed on. I will NOT purchase a car from this dealership, or any other Chevy dealership, as long as they continue to employ these deplorable and dishonest sales tactics.

Regards,

Review: I purchased a 2007 Dodge Durango from the Glendale office on 11/29/2013 I traded in a perfect Jeep Compass with less miles than this vehicle. We were sold on the fact that Sands did a 120 point inspection. The same day I drove the Durango for about a total of 50 miles. In that 50 miles of driving the oil light kept blinking on and off the whole time and the alert kept going off. I took it back the next day and they kept it overnight to say that the incorrect type of oil was placed in there. They replaced the oil with the correct oil and things were fine for two more days. After two days I was pulling into a parking spot and the car just completely died after the oil light came on again. I took it back in and they diagnosed it as a "oil pick up tube" that was defective. So they replaced this part, I was out of my vehicle for about a week this time. I then went to the used sales department and spoke to the manager. I stated that I did not want this car and would like to purchase a different vehicle because there was already too many problems within one week. The sales manager informed me that unfortunately he couldn't do anything nor would he "never purchase a car for himself with 80k miles" (I could really have done without his inappropriate comment, this is what we are able to afford and what we could find in our price range) but the bank had already approved the loan and the only thing he could do was let us purchase another vehicle and include the 19k that we had just purchased on the Durango. I found this really hard to believe and then just hoped for the oil pick up tube to be the last problem. Well two weeks later I had to take the vehicle back AGAIN! This time there were two lights on the dash the BAS and ESP, they said that it was a sensor that needed to be replaced they did this and had it for two days. I was at my wits end at this point. I had to take it back again after 2 months because the RPMS would rev up to 3000+ while I was idling. This time it was the throttle body that they fixed instead of being replaced. I am now two weeks out from that repair and my vehicle is still giving me the same problem but now when I take my foot off the accelerator it seems to be chugging. I was contacted by [redacted] about a week ago, saying lets try to get you out of this vehicle and he ran my credit, did a appraisal of the Durango and said that if he were to get me in a different vehicle my payment would go up about $200.00+ This is where I'm at now: I spoke to one of the owners [redacted] today who said that he would get my Durango in and see what we can do about getting it repaired. This is not what I want, I have been lied to plenty of times from this company and I am tired of this.Desired Settlement: I would like to get a replacement vehicle in the same price range with no money down since I already put money down the last time. The quality of the product is not what we were told when we purchased it and it has been nothing but problems. If they would not do a replacement then I would want a full refund of the vehicle plus a vehicle amounting to the same of my trade of $6000.00

Business

Response:

Our General Manager, [redacted], spoke with the customer today. Ms. [redacted] was stating she doesnt want the car. We do not have program at this time that can finance her on another unit and keep her payment the same. Ms. [redacted] claims to have had multiple issue with the car however, according to records we have been unable to duplicate the problem. We have attempted to address the symptoms with a few parts and have been told by the customer the problem then has different symptoms and new problems. We will try again to duplicate the customers concerns and resolve. Mr. [redacted] asked [redacted], our service manager contact Ms. [redacted] today to try and resolve her issue with the car. We have an appointment for her today at 3:30. Although, Ms. [redacted]'s comment to [redacted] was even if we could fix the problem she doesnt want the car....Sincerely,[redacted]Sands Motor CompanyOffice Manager

Hi

My name is [redacted] and I purchased a car from sands and when we finished with paper work I ask the dealer if we have a 3 day grace period to decide if I am going to go with it or change my mind. The dealer said oh yes. Now my sister was with me and she heard him say yes. Well I went home and gave a deeper thought and so I had until Friday the 23rd of Aug. to decide. I did all the paper work on the 21st of Aug.

So I decided I had better wait so I went in and he denied saying that and that he was talking about the emmisions. my sister and I never even talked about the emmissions it wasnt even mentioned. Plus they did not mention that this car did not have cruise control, I had to wait through the weekend to get car insurance cause that wasnt mentioned. it had to have insurance before it leaves the lot. So now I am over 3 days and had to take the car. And noe their greeting is cold.

I went to sands to get my car serviced for a check engine light on, come to find out it was a lot more wrong than I had expected. After sitting in the waiting room for about 30 mins a salesman named [redacted] came by and asked how I was doing, I then told him about the issues I was having with my car. He then told me " lets get you out of that piece of junk and get you into something newer". Long story short, I really had no money for a down payment, he told me not to worry about it!! I also didnt have the greatest credit, again he told me not to worry about.. [redacted] ended up getting me into a 2015 Malibu( which I just love).. I cant thank everyone at sands chevy enough for what you guys did for me..

GREAT EXPERIENCE @ SANDS SURPRISE LOCATION! [redacted] is the best! He is professional, definitely knowledgeable and worked within our guidelines. He answered all questions and/or concerns we had and definitely put us at ease. He worked very diligently to get us the best deal possible and the car we wanted. Everyone we dealt with was excellent including [redacted] and the finance man [redacted]. This may sound simple but it is honestly the first dealership that we ever purchased a car from (and there have been many) where everyone worked so closely together to make “us” happy. This is the second car we purchased from Sands in Surprise and it will not be our last.

Review: I purchased a new Chevrolet SS Sedan on February 18, 2014. One of the features of the vehicle is an automatic parking system that enables the vehicle to automatically park the vehicle in both parallel and perpendicular parking spaces. After attempting to use the system on numerous occasions it became apparent that the system was malfunctioning. I took the vehicle to [redacted] in Coolidge rather than Sands only because it is closer to my home. The service advisor confirmed that the system did not operate consistently. The service advisor contacted the Chevrolet engineering department and was advised that Chevrolet was aware that the system did not operate consistently and there was nothing that could be done to repair the system Without this system working consistently, it is, for the most part, useless. I contacted the sales person I purchased the vehicle from at Sands within two days I received a telephone call from Mr. [redacted], the service manager. Mr. [redacted] asked if he could contact Chevrolet himself to find out about the situation. I provided him with the Chevrolet incident number I received from [redacted]. Within a week, Mr. [redacted] called to inform me he had received the exact same confirmation from Chevrolet. The system does not operate as represented and there is no repair available. Mr. [redacted] advised me that Sands does not want me to be dissatisfied and that he would contact the Chevrolet Zone Manager for the purposed of determining a reasonable solution. That was on 5/16/14. Since then I have sent Mr. [redacted] an email and called on two separate occasions and have not received any type of response. I recognize this is a complicated issue since the automatic parking system is included in the sales price of the vehicle. However, this was a very expensive vehicle ($47,000) and this option on other vehicles is also very expensive.Desired Settlement: This was an important option to my wife and myself and to find out that it will not work 100% of the time AND Chevrolet was aware of that fact and never advised of such is simply not the right way to do business. However, we thoroughly enjoy the vehicle. We request two remedies. First, compensation in the amount of $5,000. Not only doesn't the system work to begin with, but when I attempt to sell it in a year or so, I will have to disclose it doesn't work therefore negatively impacting the value of the vehicle or my ability to sell it to begin with. Second, given all of the recent problems Chevrolet has had regarding mechanical failures of certain vehicles, I will want written certification that there are no other KNOWN problems with this specific vehicle.

Business

Response:

Our Service Manager, [redacted], has contacted the customer and had additional conversation regarding the operation of the parking assistance feature of his vehicle. As per GM standards the parking assistance feature is operating as designed and not will operate 100% of the time due to safety reasons. We believe that this is not a matter of if the feature is operating correctly as much as it is if the feature is operating upto expectations. The feature will only operate if the system shows safe to park with no possible damage.

Sincerely,

Sands Motor Company

Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I purchased this expensive vehicle NO ONE ever told me that this parking system would not operate 100% of the time. In fact, absolutely none of the marketing information or vehicle brochures state anything about "safety issues" or not operating 100% of the time. The system is virtually useless unless it works 100% of the time. I am attaching some of Chevrolets marketing pieces so you can note what they say.

Regards,

I don't know about you all but I can't afford to spend $25k+ on a car that may not be safe to drive...and I don't take being treated so poorly very lightly either. I have 2 small children and their safety and comfort is my main concern.

Had these jerks even tried to talk to me and fix this concern this would not have been much of an issue but as stated below the way they see fit to fix this is to offer $500 in store credit for service... smdh

So here's my story (sorry it's so long)......

Help me prevent them from doing this to someone else!!!!! SHARE..... SHARE..... SHARE!!!!

wink emoticon

I have recieved several calls from Sand's Chevrolet in Glendale Arizona wanting me to trade in my 2012 Chevy Cruz LT... I finally agreed to come down and check out a Malibu because I was needing something a little bit bigger then the cruz and they assured me that the Malibu had a lot more room for my boys (now 2 and 4) that are by any means NOT small children. I set an appointment, after all my father in-law highly reccommended Sand's becuase he get's all his fleet trucks for his company there. (or he did)

November 28th, 2014 (Black Friday)

Went in for my appointment and the sales guy I had an appointment with was busy and I ended up meeting with someone else. I explained my situation to him that I needed something a little bigger because my boy's needed a little more room but that I loved my Cruz and really didn't want to trade it in but had to do what needed to be done.

We went through several vehicals that day looking at different models, test drove a few and was then told it was going to be way more then what I could afford. I said I wasn't trying to get into higer payments because I couldn't afford it and that I didn't want to go to a base model becuase I loved the features my Cruz had. Was going to leave and was told to wait they had a car in the back that had 2k miles on it that they could get me for the price range I needed. I was told it was the exact same car as the one I was wanting. They pulled it around front and kept apologizing that it was dirty and didnt have the time to clean it. I was okay with that as long as it was cleaned had I decided to purchase it. Jumped in quick test drive, didn't mess with any of the knobs, buttons, seats, windows etc becuase it all looked pretty close to what I was in before and I didn't feel the need to see if it all worked in a brand new car when I seen it all in the one I test drove earlier. Back to the dealer and I decided to purchase because it felt a little roomier (didn't have kids in back in their car seats to know for sure)and I was trusting they new what they were talking about.

Go in sign the papers and leave with a 2015 Malibu LS. On my way home of course I am messing with the raido setting my stations and the seats and all that and realize that NONE of the features I wanted was in this car. The stereo did not even have XM radio. I was told that the dash lit up blue (not there) I was told it had USB plugs (not there). No remote start nope none of it. I thought this is kinda weird but maybe becuase I looked at all the different cars I was confused as to what really came with it. I got home and told my boyfriend about everything and said I would call the dealer on Monday because it was late.

They called me and told me that they needed me to come in and finalize some paper work for the bank so I go down there only for them to tell me they really needed me to bring my paycheck stubs ( I was told before when I had them there with me that I didn't need them) he couldn't help me without. I go home and fax them to him he then has me come back again to sign these papers. When I get there I am told of course that the bank didn't accept the offer but they got me a much better % so I go in and explain that I didn't think this was the same car I had agreed on because it was lacking all the features. He said the blue lights didn't light up becuase it was day light but it really did. I was told I needed to contact XM to get it set up on there. I went home later and did so and was told this car was not equipped with it. I called the dealership and was told "Well some do some don't. Sorry nothing we can do" I thought well I guess I can live without the XM but was a little upset that I was told it came with it.

I told the sales guy and at this point the manager that I no longer wanted to purchase this car from them becuae it was not what I was looking for. I was told "you signed the contract, it's yours" I argued that it was infact not the same car as I was originally wanting but was told you test drove it so you new what was in it. I tried to explain that I thought I could trust the sales guy in knowing what this car came with and that he new exactly what I was looking for that I didn't feel the need to re check that this car had everything I was told it did.

I left and just sucked up the fact that I got taken at the dealership and there was nothing I could do about it because I did infact test drive this car and signed the contract.

So now here I am 5 months later and I am at work go to leave for lunch and my car wont go over 10 mph, it "clunked" when I put it in Reverse and was running really rough. I drove it to the corner because I had to get me something to eat I am a diabetic and my sugars were starting to get a little low and I didn't have a snack with me like normal. I got back to the office parked my car and came out at 5pm to go home and my car wont start. I have all the lights, stereo, blinkers, windows all that works so I know it was not a dead battery. I had already had an appointment set for the following day becuase it was time for an oil change so I called my service advisor [redacted] and he gave me Chevy roadside assistance number to call. Tow truck shows up and takes my car to the dealer. I get a call the next morning that it was just a loose connection in a module but that it was fixed. I go get it bring it home and it appears fixed. I get up the next morning jump in my car and it wont start again. I again call [redacted] at Sand's and told him I was really upsedt and that I was sitting there waiting for a tow truck again. They get my car back there and put me in a rental and what do you know the car I got put in for a rental was the car I thought I had purchased. I wasn't crazy, it did have all those features and it wasn't one of the others I was looking at that had them. So they have my car for 2 weeks and during those 2 weeks I rec'd several calls from my service adviser [redacted] telling me they were not able to find the problem but still looking. I told him I didn't care because this rental was what I thought I was buying anyways. I explained the entire above situation to him and he assured me that he would take care of this, his wife was the customer service manager and he would make sure she called me and that he would notify the manager.

I never rec'd a call from anyone at Chevrolet other then my service advisor and a liazon from Chevy that told me she was unable to help me because it also involved sales but if I had any other issues with the service dept to call her back. I had spoke with my service adviser [redacted] again and told him again how unhappy I was and he kept saying he was taking care of it. I asked for corporate number and told him if I didn't hear something back I would just call them. He called me back and offered me $500 in store service for my car. I told him thanks but I had a warranty and was not sure how that would help. He told me to pick an upgrade and they would do that for the inconvience. I told him I wanted the stereo upgrade but was informed that it can not be upgraded.

Today 04/23/2015 I go to pick up my car and am beyond upset that my service advisor had told me that it was a module that was not connected properly at the factory but they fixed them all and it should be good to go. I explained that I no longer trust this car becuase if the factory forgot to plug in modules that run the entire car all the way what else did they not connect properly. I told him I feared having to buckle my 2 and 4 yearold sons into their carseats in a car that I was afraid with it's electrical problems it already had that it could easily catch fire and then what. Or the fact that if they didn't connect wires properly how do I know my brakes will stop me. I was told by my service adviser "don't shoot the messenger" I said get me a manager. He goes gets the service manager who comes out and immediately gets an attitude with me. I tried to explain my situation and started getting even more upset. I told him that I didn't want to do this in the middle of the waiting room and he got upset with me. I told him I was tired of being lied to and being told things to try to apease me. He started getting loud asking who lied to you, I didn't lie to you tell me who lied. I again told him I didn't want to do this in the waiting room to just give me my car because I felt I was getting no where. He then yells at me that he can't help me if I can't tell him anything. I tried to tell him I just didn't think it was a good idea to do in a waiting room full of people. He turns to my advisor says give her the keys get her the car and that there was nothing more to be said. He walked away and back into his office and left me standing there.

I brought my boyfriend with me to pick up my car so they could show us the work they did and what they replaced. I was told it was difficult to get to becuase it was all torn apart but he could do his best to explain it. So I am again left to have to trust in this place that I no longer have any trust or respect for that they did what they said they did this time and actually fixed the problem whatever it was.

I came home made a call to Chevy where I began to tell my story to and was interrupted and was told she couldn't help me there and transferred me back to the liazon I spoke to previously that said she was unable to help me with this. I pressed 0 spoke with an operator that told me the only one that can help me is the liazon so now I sit here and wait again........

I will never take my car to Sands Chevrolet again, even if they send me another coupon for a cheap oil change. I went in for an oil change last Saturday 5/27 and when I left the first time, the check engine light came on. So I went back and thought they were going to clear the code and be on my way but they wanted to keep my car because now it's making a ticking noise. They said they were going to pull off the valve cover and check the timing chain then gave me a loaner car. I get a call Monday morning and they're telling me there's a plugged oil port and will have to pull the head off and clean it out but the timing chain's fine, no wear & tear and no sludge. They want to do this all for a mere $1696! I told them I couldn't afford that and they got it down to $1421, nope sorry still too high and then it came down to $1290. The final offer was $1000 when I said I wanted a second opinion. They kept saying it wasn't safe to drive and so I had it towed to an independent mechanic. He checked it out and removed the valve cover to find some strange oil, almost like transmission fluid or some detergent had been added. He put new oil in and now it purrs like a kitten. It wouldn't surprise me if Sands set me up so I would have to come in and then scare me into paying for their scam.

Review: I receive bimonthly phone calls from sale people for the last two years. Each time they call I asked to be removed from call list, I have spoken to managers and continue to get the calls.Desired Settlement: I want to be removed from all contact list. I want the federal do not call request to be honored and I want an apology for their hound and high pressure sales call.

Business

Response:

We apologize that [redacted]i has been overwhelmed with sales calls. I have personally removed their contact information from our computer systems, however it could take up to a week for the information to be remove from all services. If calls should continue, please contact me directly at ###-###-####.

Sincerely,

Sands Motor Company

Office Manager

Review: we bought a 2012 Chevy cruze at about 4800 miles, there was a squealing noise coming from the right rear tire, we took it into the shop when [redacted] was still working there, and he told us he would document it, he didn't, the noise continued to get louder and louder we took it back, [redacted] said there still waiting, and they should have a fix here come April and he would be in contact, well in the middle of the month I had called back to speak to [redacted] because now my right brake was studdering, and not allowing us to go at when we came to a stop , he is no longer with the company, and no one could find notes, then I got in contact with [redacted] he was then going to help me, it took a little while and I don't mean in time, it took about month all together before there were parts in from GM, in the either last few days of April or beginning of may we had taken the care in for the "permanent" fix, [redacted] told both [redacted] and I that if we had any more problems to please call right away and get it in, about 2 weeks after is had started again, not very loud, but noticed when we went to take off it was starting to shudder again and has no power when trying to take off, like when you are merging into a lane coming from the center lane, and having your foot on the break, As of today no one wants to help us, or help get me into a safe car, GM can say its not anything that can hurt us, so not to worry, iam sorry it can hurt us when I can don't go from coming out of a stop or leaving a light, because the brake appears to be stuck. We traded in our 2010 cobalt for a 2012 cruze with problems, I would like something done to compensate us for the last 9 months of the noise and 6 month of the brakes squealing, I don't think its fair that I have been making my payments with extra money on this car to pay it off in 5 years not 6, so I would like to be compensated for that as well.Desired Settlement: I want my car replaced for a car that works, and one that don't have any problems, and I want compensated for the time and stress and the extra money that I payed on my car that Iam now not able to get back or do anything about, and I want the loans paid in full for both cars, the one I have now, and the one I will be getting,

Business

Response:

Mr. and Mrs. [redacted] came into our Dealership on June 17, 2013. We were able to work the GM and the [redacted]s and come up with an agreed GM repurchase agreement. The [redacted]s vehicle has been replaced and they are driving a new 2013 Chevrolet Cruze.

To the best of our knowledge, the [redacted]s are satisfied with the results of their issues.

Sincerely,

Sands Motor Company, Inc.

Office Manager

Review: I brought my vehicle into Sands Chevrolet Service Department because of a fuel leak.

I told them the gas fumes were coming from around the fuel tank and I wanted an estimate for repairing the fuel leak.

I told them I am only concerned about the gas fumes and not to do ANYTHING that I would be charged for! I only want an estimate.

After checking the vehicle they told me that the fuel pump was leaking and there was a leak in a a/c hose.

The estimate they gave me totaled $1,597.64 to do the two repairs.

I told them I want them to show me the leaks and I also wanted to show them a possible problem under the car.

The service person said he would check to see if the car was still on the rack.

I also told them I want to take it to another garage for a second estimate.

They took the car off of the rack and 10 minutes later they brought the car back to the service driveway.

45 minutes later they called me up to the counter, gave me the estimate for the repairs and charged me $100.00.Desired Settlement: $100.00

Business

Response:

Upon review of [redacted]'s complaint, as customer goodwill,

Sands has refunded $100.00 fee charged for services to [redacted]'s vehicle;

Check # [redacted]

If [redacted],

should need any further assistance, please feel free to contact our Service

Manager, [redacted] directly at [redacted]

I'm a 59 yr old woman that was born and raised in Phx, AZ. I grew up hearing the name of Sands Chevrolet. May 05, 2013, I purchased a 1997' Chevrolet 4x4 Tahoe from a [redacted] at Sands for the price of $10,847.00 I had so much trust in these people, that I didn't even make them go get the keys so I could open the truck to inspect the inside, nor did I even bother to test drive it. I just assumed that the price was fair also. The [redacted] says that it's worth is about $2,023.00 The extras add about, maybe $1,200.00 They wouldn't let me have possession of it for seven days until they did a system check on it. I think, GREAT !. No... They saw me coming alright. By June 29, 2013 the truck broke down. I had to have it towed back to Sands. They managed to lose my truck keys that had the only truck alarm key on it. All they did is deny that they ever had the keys, when it was the tow truck driver that said he gave the keys to them when he dropped the truck off. They ended up doing $880.90 worth of repairs, but they were considerate enough to charge me only $440.45 By August 20, 2013 I had to have it in a repair shop for $192.00 worth of repairs of the hood release and a battery terminal. By August 22, 2013 I had to have it back in the shop for $137.18 worth of repairs of a belt and brake fluid. By October 07, 2013 I had it back in the shop for $1,451.18 worth of repairs of the fuel injector spider assem, spark plugs, upper platinum gasket, distributor cap, rotor, heater hose. The front end pulls badly to the left. The ignition switch hangs up while trying to start it. The passenger side door does not unlock from the outside with the key. The driver side window will not stop at your will, it just goes all the way down weather or not that's what you wanted or not. Headlights are stuck on bright. No dash lights. The back hatch window quit opening. Both sun visor mirrors are missing. The passenger front seat back portion will not lock in place. The back seat backrest portion will not fold forward. I'm sure I could go on. All I can say is.. SHAME on Sands Chevrolet ! I will be sure to go on facebook and twitter and let people know to NOT by used cars at Sands Chevrolet in Phx, Az. All I can say is; thank you Sands for teaching me a valuable lesson about people like you. Absolutely no conscience what so ever. You need to put up a HUGE sign with a HUGE lemon on it for your used car lot. That would be perfect. Thanks for the headaches, Sands ! Live and learn I guess, live and learn.