SBK Construction, Inc.

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** placed an order for two of our top products named Brio Day and Night Serum & Allegro Anti-aging, along with that a complimentary a one-time offer of Allegro cleanser, Allegro eye cream and Allegro fruit exfoliator. *** only paid shipping for Allegro Anti-aging shipping $3.96 Brio Day and Night Serum shipping $4.95 Allegro Combo onetime $59.99Handling 0.99 *** contacted us on 24th Jan 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. The representative cancelled her account and sent an email confirmation, also provided her with the RMA numbers to return the productsUpon receiving her returned products *** was refunded as per our policies. Regards,Leon

I've tried to call your company on several occasions, However; I was not successful at reaching anyone from your business ,when I called you had me wait a complete mins and then said your call will be answered in seconds and that came and went another minutes and then still no person from company answered ever,No where does it say that I was to authorize you to Charge my Debit card for $after weeksNo where,all you stated was to pay for Shipping fee That's it ! Misled completly , not very happy about unauthorized charges , and there also was no paperwork that was sent to me with this product , stating that you would further charge for product after weeks , I feel very mislead!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint ID: *** Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary
formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Miss *** *** had placed an order for the products Allegro and Brio on March 24th, Upon placing the order, she agreed to the terms of the policy that clearly explains about the auto shipment program and the trial periodTo avoid the actual price of each product, *** was required to contact our company within the specified time of daysSince we received no communication from *** via email or call, therefore, she was charged for the actual price of each productMiss *** contacted our company on April 18th, for the cancellation and demanded refund of the chargesOne of our customer support representatives explained the program and cancelled the subscription for the products Allegro and BrioIn regards to the refund request, since Miss *** declined the 40% refund offer, therefore, RMA number was provided for a maximum refundAt this point we are happy to inform you that we have processed a full refund in the amounts of $and $ 103.00. We have offered it to Janet to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: *** (2nd Response) Dear *** * ***, Thank you for providing us the tracking number and we apologize for any inconvenience that you may have facedWe are happy to inform you that, we have sent your refund request in the amounts of $to the relevant departmentWe assure you that you will receive a cheque for the refund amount within 7-business daysWe are sorry for the delay and appreciate your patience in this matterRegard, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This message was received from the business regarding the complaint: *** ***Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand
by the quality of our products and take pride in them and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee When *** *** contacted us on 30th Jul 2016, after receiving the second cycle shipments, stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy. Since *** wasn’t satisfied the representative offered a full refund on the most recent shipment along with the shipping and handling fee, which was in her possession for less than days, and she could keep the products as a complimentary gift from our side. *** still wasn’t satisfied, stated that she would take this further and disconnected the line. Regards,Leon T***

Complaint ID: *** (2nd Response) Dear *** ***, We sincerely apologize for the inconvenience that you may have facedAccording to our record, you had placed an order for the products Allegro anti-aging cream and Brio day and night serum on February 11th, Upon placing the order, you agreed to pay the actual price of each product once your trial period will endHowever, in order to avoid the charges, you were required to contact our company within the specified time of daysSince we did not receive any communication from your end via email or call with your days trial period, therefore; you incurred the remaining balance for the charge of each product that you received during your trial periodPlease note that every customer is required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedFir your reference following are the website links: https://www.brioskin.com/ https://www.allegroskin.com/ We would like to inform you that, as per the telephone conversation with one of customer support representatives on March 02nd, 2017, you agreed to keep the products and accept the 40% refund offer Therefore, your account was credited with the amounts of $(Transaction ID: ***) and $ (Transaction ID: ***) Regards, Customer Support Manager

The following message was received from the business regarding this complaint: *** ***Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We
stand by the quality of our products and take pride in them and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee *** contacted us on 26th Jul for the product Brio Day and Night Serum, the same day she was charged for the initial product, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, the explanation was in-regards to our program mechanics as well as the refund policy. Since the representative felt *** wasn’t satisfied, he offered her a chance to return the product for a refund, subjected to restocking fee as per our policy5th Aug 2016, we received the returned Brio Day and Night Serum product, and a reimbursement was provided on 8th Aug for the amount of 89.00$. *** then contacted us on 8th Aug for the product Allegro Anti-aging, after receiving the second cycle shipment, stated that she wasn’t aware of the program, the customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. Since *** wasn’t satisfied, the representative offered a full refund on the most recent shipment along with the shipping and handling fee, which was in her possession for less than days, and she could keep the products as a complimentary gift from our side. Regards,Leon T***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Ms*** had placed an order for the products Brio day and night serum and Allegro anti-aging cream on March 10th, Upon placing the order the order, she agreed to try the products for daysHowever, in order to avoid the actual price of each product, *** was required to contact our company within the specified time of days for cancellationMs*** contacted our company on March 31st, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for the products Brio day and night serum and Allegro anti-aging creamIn regards to the refund request, the representative provide RMA number so that *** can return the products for a maximum refund subjected to $restocking fee for each product on which *** agreedWe would like to inform you that *** is not required to return the products at this point in time, as we are happy to process the refund in the amounts of $ (Transaction ID : ***) and $(Transaction ID : ***)We have offered it to Ms*** to settle and resolve all claims and concerns that she may have. Regards, Customer Support Manager

Complaint: ***
I am rejecting this response because: I have all the creams unopened and I want to return themYou said previously you would provide me with an RMA # and I could return them.I don't want to keep them I would like to return them all.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:the terms of their so called agreement for the trail are not clearly outlined for the customer as they have written8if you look at the complaints of other customers you can see this has happened many timesI truly feel it is fraudulent and they hope no one reads the fine print so that they can charge you the dollarsThey also intentionally wait to charge your card several days after receiving the product so you won't see it if you check your account upon receiving the product.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: While I understand the policy explained, and appreciate the opportunity to return the product, I still do not understand a restocking fee, as since this is a facial product returned, how can you possibly restock to resell? There is
no way to guarantee that the item is actually sanitary to sell to someone elseI certainly would be very wary of receiving a product of this nature that has been returnedIf the product was clothing, jewelry, furniture, etc., I could understand.Therefore, my issue is regarding restocking fee on an item that is unsanitary to resell....It seems more like a way to procure additional money from unsuspecting consumersAdditionally, while the terms and conditions are noted and need to be agreed to in order to proceed with an offer, I am sure there are many of us that either breeze over it or ignore totallyWhile I realize you have legally stated your policies, etc., we also know how confusing it can be to read all policies associated with purchases, insurance policies, credit cards, etc., and the common consumer, not understanding, receives the short end of the stick.As appreciating the refund of the actual product, I am respectfully requesting a refund of the restocking fee
Sincerely,
*** ***

*** ***
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially contacted us on 4th Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. *** requested for a refund, our representative offered a 40% discount for the products in her possession, *** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee. Regards,Leon

*** * ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary
formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee. *** placed her order on 8th Jul 2016, did not contact us within the trial days provided, and therefore she was charged the product price.*** contacted us on Aug 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. The representative notice that *** was looking forward for a refund, so he offered her a 50% discount on the second lot of product she had in her possession, then 70% discount, since *** wasn’t satisfied he provided her a full refund on the last charge and she could keep the product as a complimentary gift. Regards,Leon T***

Complaint ID: ***Dear Sir/Madam,We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are applied.After the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions:The Refund policy outlined in the terms:“It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.”The Cancellation policy outlined in the terms states as:“If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.”Case Summary:Miss *** *** had placed an order for the product Allegro and Brio on March 25th, 2017. I would like to inform you that the standard time period for the delivery of our products is 3-business daysAs per our record, the products were delivered to Miss *** on March 31st, which was the 5th business day after placing the orderUpon placing the order, she agreed to try the products for first days at the cost of shipping and handling and that she will be charged for the products once her trial period will end. Miss *** was required to contact our company within the specified time to avoid the charges on her account Miss *** contacted our company on April 15th, inquiring about the charges on her accountOne of our customer support representatives explained program and cancelled the subscription for the products Allegro and Brio.We are happy to inform you that we have processed a refund in the amounts of $and for the products Allegro and BrioWe have offered it to *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matter.Regards, Customer Support Manager

Revdex.com:
Have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am returning all shipments that have come to *** *** ** for *** ***They were charged to my debit card- *** * ***The original Allegro product- I called to cancel on twice during the trial period- Tracking # ***Tracking #*** The original unopened BRIO shipment Dated 04/13/which was added on to the Allegro Trial somehow. Tracking # ***-whatever else you sent in the second Derma Strike Box from 06/13/17 Thank you so much for helping to resolve this issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:For the last time, I MADE NO ORDER FOR ANYTHING OTHER THAN A FREE SAMPLE I'm tired of dealing with you people Rightfully, I should be getting a full refund I saw no such refund or return policy that you keep mentioning - I clicked on the banner and got no company info at all This is not a matter of a few bucks now; it's a matter of principle Your business practices are deceptive and deplorable Stop trying to tell me you gave me a day period to cancel my order - I MADE NO ORDER!!!!! If you keep trying to tell me that you're doing me a favor by letting me keep a product that I didn't order, I'm going to keep telling you that I DIDN'T ORDER THIS! If you were legitimate, I would've gotten some sort of confirmation of the order - I did not If you keep trying to tell me that I ordered your outrageous $per month subscription, I'm going to keep rejecting your response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I had just opened a new card with a significant bank and I have never experienced a fraudulent case such as the one I just experienced using my new PayPal card with Synchrony Bank I agreed to a free trial of skin cream and the Hydra Skin Sciences company has been charging my account ever since I have disputed these charges with my bank and I am including another testimonial from another victim of these fraudulent charges.Thank you, *** ***On 2/22/16, while on Facebook, a story about "miracle" skin cream combination was listedI read the story and clicked on an offerGet said free trial and pay only shipping and handling of $per itemNo other details were stated and read as if it was a sample I was orderingThe two different products were Brio cream and Allegro serum and had two different order pop-ups onlineDid not take me to their actual website where I found out after the fact, the fine printI received the items separatelyAnd also both charged my card for "international fee" which I was not aware of.After I ordered, I read a complaint online that they actually enroll you in a reaccuring monthly charge and send more products costing $& $each monthSo I did not even open the packages, and waited to see what I should doOn 3-7-16, I noticed my card charged $and $Contacted my bank and both companies to complainThe customer service rep with the skin cream was hard to understand and seemed to be from India and in a room with lots of people talking (call center likely)I asked him where he was located and he replied GeorgiaBad connection on phoneTold him the story and demanded a full refundHe kept repeating it was after the day trial periodI told him again, I had known nothing about the details of the offer when I orderedIf I had known, I never would have ordered periodProduct I had was never opened and he kept saying would be a $restocking feeHad him email my cancellation in this "scam" and address to send back productsBoth products go to the same address in Utah*** *** *** *** *** (should be ***), ***.No company name was listedBut I saw Crystal Labs listed in a website.Their websites are:www.dermaserumxtra.comwww.dailyenvisage.comPhone # I called: ###-###-####My bank card rep said they are seeing a lot of these type scams and deceptive advertising practices.These people need to be put out of business!
Sincerely,
*** ***