SBK Construction, Inc.

*** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our
proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription? within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? ? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.*** placed her order on 23rd? Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price*** contacted us on 12th? Sep 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.*** demanded for a full refund, so the representative explain the refund procedures and restocking fee, generated a RMA# for her to return the products, *** demanded for the refund to be processed the same dayGenerally we don’t process any refund, till the products are not delivered to our warehouse, but the representative made a onetime exception by refunding her 40% of the refund at that moment and the remaining would be credited once we received the products at our warehouse*** then called us back on 14th? Sep 2016, stated she never received the products, so the customer support representative provided her with the tracking number, *** hung up and threatened, to write complaints against our company to the Revdex.com.Allegro Anti-aging Tracking #***Brio Day and Night Serum Tracking # ***Regards,Leon T***

*** ***The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your
certification.? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? ? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.? *** placed his order on 12th? Jul 2016, did not contact us within the trial days provided, and therefore he was charged the product price.*** contacted us on 17th? Aug 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative notice that *** was looking forward for a refund, so he offered him a 50% discount on the second lot of product he had in his possession, then 70% discount, since *** wasn’t satisfied he provided him a full refund on the last charge and he could keep the product as a complimentary gift.? ? Regards,Leon T***?

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 18th, Upon placing the order she agreed to try the products at the cost of shipping and handling for a days of trial period.? *** was required to contact within the specified time to avoid the charges *** contacted our company on May 11th, inquiring about the charges on her accountOne of our customer support representatives provided the detailed explanation of the program and cancelled the subscription for the products Allegro and BrioRMA number was being provided to *** to return the products for refundWe are happy to inform you that we have processed her full refund in the amounts of $ and $109.00.? We have offered it to *** to settle and resolve all claims and concerns that she may have.? ? ? We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager ?

Complaint: ***
I am rejecting this response because: I sent the products they sent me and I have not received anymore
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our
proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary? *** *** initially called us on 8th? Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.? She also informed that she called in earlier, our representative assured her that we haven’t received any calls in regards to this account before today’s date, as all calls and there logs our recorded and monitored.The representative informed her that she has been on the auto shipment program and has received the 3rd? lot of shipment, and by canceling her account out todays date she will not receive any further charges or products*** then informed the representative that she wanted a refund on all the charges, the representative explained the refund policies and what was she entitle for*** then threatened us to file complaints with the Revdex.com and Attorney General’s office, if we do not refund all the charges, the representative explain that we have a days refund policy only.? To avoid any further confusions the representative processed a full refund on the last shipment and informed her that she could keep the products as a gift from our side.? On 2nd? Dec 2016, we received some letters from *** ***’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department? responded to these letters providing them with all the information submitted at the time of order, also explaining what she had opted for.? Regards,Leon T***?

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on March 29th, She contacted our company on April 21st, when one of our customer support representatives explained the program and cancelled the accounts for the product Allegro and BrioIn regards to her refund request, RMA number was issued to *** so that she can return the products for a maximum refund We would like to confirm that the products have been received at our warehouse and her refund has been processed in the amounts of $(83+ 10) and $99.00(89+10)For the reference following are the transaction ID numbers: Transaction ID: ***, *** (89+10)Trans ID: ***, *** (83+ 10) However, if incase *** has not seen any refunds on her account, then we request her to contact the bank with reference to the above Transaction numbersRegardsCustomer Support Manager?

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro anti-aging cream and Brio day and night serum on February 22nd, 2017.? *** was required to contact our company within the specified time of days to avoid the charges as per the policy of the program that she agreed upon placing the order.? Miss *** contacted our company on April 06th, inquiring about the charges on her account One of our customer support representatives explained the program and cancelled the subscription for the products Allegro anti-aging cream and Brio day and night serum.? Miss *** agreed to the 40% refund offer and keep the products, therefore, her account was credited in the amounts of $and $For the reference following are the transaction numbers: Transaction ID: *** ? Transaction ID: *** Regards, Customer Support Manager?

?
Complaint: ***
I am rejecting this response because:? First and foremost? Leon referenced? that I read and acknowledged receipt of the following: "day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for day".? The word AND means I would receive more than one (1) item.? I NEVER received anything but the Allegro anti-aging cream.? I have never received the Brio Day and Night Serum.? ADVERTISEMENT!!!!? Which is what my original complaint was about.? I never received what I ordered!? I have multiple unopened boxes of the Allegro anti-aging cream.? If I call and request to send those back, can I get a full refund on all returned?? Thank you kindly for canceling the shipment on something I never ordered.?
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 23rd? Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of? $225.87? for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions.*** contacted us on 29th? Nov again, inquiring about the current refund status.30th? Nov *** contacted us again, requesting for a refund on the previous charges as well, another one of our representatives informed her about our days refund policy, *** requested to speak to our manager, who then provided a detailed and elaborated explanation on our refund policies outlined in our terms and conditions.19th Dec *** contacted us again, requesting for information regarding her shipments.? Allegro Anti-aging Tracking Number*** Sep 20th, (12:AM)*** Oct 20th, (07:PM)Brio Day and Night Serum? ***? Sep 20th, (12:AM)*** Oct 21st, (03:AM)27th Dec we received a dispute letter from Virginia’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department has responded to the case with the same information mentioned above.? Regards,Leon T***? ?

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to S*r" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: *** *** had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 10th Feb As per the terms of the program which *** agreed upon placing the order, she was required to contact our company within the specified time of days for cancellationMiss*** contacted our company on 24th Feb 2017, requesting cancellation of the subscription for only the product AllegroOne of our customer support representatives explained the program and provided RMA number to return Allegro for cancellationOn 26th Feb Miss*** contacted our company again inquiring about the chargeOur customer support officer after explaining the program cancelled the subscription for the product Brio.? In regards to the refund request, Miss *** denied to get the refund of 40% or get maximum refund on returning the product However, at this point in time we are happy to inform you that we have provided the refund in the amounts of We have offered it to Miss *** in order to settle and resolve all claims and concerns that she may have.? ? Regards Customer Support Manager?

? Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: *** *** had placed an order for the products Brio day and night serum and Allegro anti-aging cream on 10th Feb Upon placing the order she agreed to try the products for a days of trial period at the cost of shipping and handlingOn 26th Feb 2017, *** contacted our company cancellation of subscription and demanded a refundOur customer support officers explained the program and cancelled the subscription for the products Brio and AllegroIn regards to the refund request, the officer provided RMA number to return the products for a refund subjected to a restocking fee We are happy to inform you that, we have credited the amounts of $and $back into ***’s accountWe have offered it to Miss *** in order to settle and resolve all claims and concerns that she may have.? ? Regards Customer Support Manager?

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days
trial period of a full days’ supply of the product Allegro anti-aging cream? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: *** * *** placed an order for the product Allegro on 18th Feb Upon placing the order, she agreed to try the product at the price of shipping and handling at this timeOn 15th Mar 2017, *** contacted our company inquiring about the charge on her accountOne of our customer support representatives provided the detailed explanation of the program and canceled the subscription for the product Allegro? In regards to the refund request, *** was given RMA number so that she can return the product for refund subjected to $restocking feeHowever, to offer the best of customer services, our company representative waved off $from the restocking fee.? Besides, at this point in time, we have not received the product at our warehouse, therefore; Miss Sally’s refund is still in pendingWe assure that as soon as the product is delivered at our warehouse, her account will be creditedRegard, Customer Support Manager?

*** ***Thank you for bringing your concerns to our attention? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience? We stand by the quality of our products and take pride in them and in our
proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions? We relied upon your certification? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days? If it was not right for you, you agreed to cancel the product subscription within days? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion? You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 31st Oct 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative informed her that she has been on the auto shipment program and has received the 3rd lot of shipment, and by canceling her account out todays date she will not receive any further charges or products*** then informed the representative that she wanted a refund on all the charges, the representative explained the refund policies and what was she entitle for.To avoid any further confusions the representative processed a full refund on the last shipment and informed her that she could keep the product as a gift from our side.? Regards,Leon T***?

?
Complaint: ***
I am rejecting this response because:I did cancel on May 26, 2017.? I have a copy of order stating "Please cancel all orders to this address immediately".? I feel they should refund the $charged and in addition, the? $it is costing me to refund their product.? They can not refund what they owe on the credit card I used? because I had to cancel it which is what the credit company advised.? They need to send to mail a check made out to my name and address for $
Sincerely,
*** ***?

?
Complaint: ***
I am rejecting this response because:I am going to give upThis company owes me$I can print out all the correspondence and copy of my Visa statementsThey will come up with some other reasonThey have a great number of complaints and I was just one of many they have scammedI'm not going to pay$to argue with them when the owe me$They have a score of F and they deserve it.? Thanks for the help?? I am glad you have a very good Revdex.com site and I will use it in the future before making any purchases from company in your state
Sincerely,*** ***
*** ***

? Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a
days trial period of a full days’ supply of the products Allegro anti-aging creamUpon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: ? ***? *** placed an order for the product Allegro on April 09th, Upon placing the order she agreed to try the product at the cost of shipping and handling and agreed to pay the actual price of the product after the end of days trial period***? was required to contact our company within the specific time of days for cancellation to avoid the charges *** contacted our company on May 24th, and demanded cancellation of the subscriptionOne of our customer support representatives explained the program and cancelled the subscription for the product AllegroIn regards to her refund request, she was issued an RMA number to return the product for a maximum refundHowever, we are happy to inform you that we have processed your full refund in the amounts of $We have offered it to *** to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager? ?

*** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our
proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case SummaryOn 27th? Jul 2016, we received a letter from *** ***’s credit card company, disputing the shipping charges after days of placing the orderOur legal department responded to the letter, providing them with all the information submitted at the time of order, also explaining what she had opted for.*** *** never contacted us, in-order to cancel her subscription, the accounts were cancelled, upon receiving the chargeback letter from her credit card company.? Regards,Leon T***?

The following message was received from the business regarding this complaint:? ? *** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any
inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of? Brio Day and Night Serum,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee? *** *** contacted us on 27th? July 2016, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy.Since the Representative felt *** wasn’t satisfied, he offered her a chance to return the products for a refund, subjected to restocking fee as per our policy.? A RMA# was provided over the phone as well as via email, but till this date we haven’t received any returned shipment from her side.? On 12th? Aug 2016, we received a chargeback letter from ***’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the orderthe letter was forwarded to our legal department.? Regards,Leon T***?