SBK Construction, Inc.

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on March 24th, Per the policy of the program which she agreed at the time of placing the order, she was required to contact our company within the time span of daysSince we did not receive any communication from Miss *** within her trial period, therefore, she incurred the remaining balance for the charge of the products Allegro and Brio that she received during her trial periodWe would like to inform you that we have canceled the ***’s subscription for the products Allegro and BrioThere will be no further shipments or charges on her accountWe are happy to inform you that we have processed a 40% refund in the amounts of $and $for each productIn this way, you are saved from the hassle of returning the products back to usWe sincerely apologize for any inconvenience that *** may have facedRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on February 18th, Upon placing the order she agreed to the terms of the program that clearly explain that after the days trial period will expire, the customer will be charged for the full price of the productSince we did not receive any request for the cancellation vie email or call from *** within the specified time of days, therefore, she was charged for the actual price of Allegro*** contacted our company on March 04th, for cancellation and demanded refundOne of our customer support representatives explained the program and cancelled the subscription for the product AllegroFor the cancellation of Brio, RMA number was provided to Miss *** so that she can return it within daysIn regards to the refund request, the representative provided RMA number to return Allegro product for a maximum refund of $ We would like to inform you that we have received the products at our warehouse, thus ***’s subscription for the product Brio has also been cancelled out, and thus there will be no future shipments or additional charges on her accountWe have credited the amounts of $into her account on March 15th, For the reference following is the transaction ID number: Transaction ID: *** You are requested to contact your bank with reference to the provided transaction numberWe are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: *** Dear Concerns, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on January 15th, using the email address *** According to the terms of the program, *** *** was required to contact our company for cancellation with the specified time of days. *** contacted our company for cancellation on January 30th, One of our customer support representatives explained the program and cancelled the account for the product Allegro Anti aging and provided RMA number to return the product Brio for cancellation In regards to the refund request, the officer provided RMA number to return the product for refund subjected to $restocking feeHowever, since Miss *** was not willing to pay the restocking fee, therefore, waived $from the restocking feeWe are happy to inform you that we have cancelled your subscription for the product Brio, hence there will be no further shipments send to ***We have processed a refund in the amounts of $(Transaction ID: 20391388186). This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. Regards, Customer Support Manager

Ms*** * ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee*** placed an order on 14th Aug 2016, did not contact us within the trial days provided, and therefore *** was charged the product price*** contacted us on 6th Oct 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted. Since *** wasn’t satisfied, the representative offered a full refund on the most recent shipment along with the shipping and handling fee, which was in his possession for less than days, and he could keep the products as a complimentary gift from our side.*** was refunded on 14th Oct 2016Regards,Leon T***

Complaint ID: *** Dear *** ***, We sincerely apologize for any inconvenience that you may have facedPlease be informed that since you have disputed the charges with your bank and because these charges are being investigated, therefore, at this point in time we are unable to provide you any refundRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Mrs*** * *** had placed an order for the products Allegro and Brio on April 10th, Upon placing the order, she agreed to try the products at the cost of shipping and handling and that once her trial will end, she will be charged for the initial products and will put on the auto shipment programAs per our record, Mrs*** * *** never contacted our company, therefore, she has been receiving the products every monthHowever, we have cancelled her subscription for the products Allegro and Brio and assure you that *** will not receive any future shipments from our companyWe are happy to inform you that we have processed a refund in the amounts of $and $ Regards, Customer Support Manager

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** we would like to inform you, that once a customer presses the submit button, instantly the customer’s information is sent out to our shipping department, where a shipping label is printed and sent to USPS automatically. As soon as we received your email, our shipping team tried their level best to stop the shipment by all means but wasn’t able to, as it was already shipped outUpon receiving the confirmation on the products whereabouts, an email was sent out to you with the complete information. Also you mentioned a website which is not related to our company by any means, we have two websites and upon submitting an order on either of them, you’re offered a chance to avail the other, as both these products works at its best simultaneously. www.allegroskin.comwww.brioskin.com Rest assure, we have received your returned products and have cancelled out your account. Regards,Leon

*** *** *** Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them
and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially placed her order on 24th Jan 2017, did not contact us in regards to her account, as per the terms and conditions accepted, instead on 12th Feb 2017,we received a chargeback letter from her bank against the product price.Our legal department has responded to the claim. Regards,Leon T***

Complaint: ***
I am rejecting this response because:
Please reopen this complaint. Proof that I returned their product and that they received it. Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on January 14th, 2017. Per the policy of the program, she was required to contact our company within the specified time of days for cancellation. Miss *** contacted our company on April 04th, inquiring about the charges on her accountOu customer support representative explained the program and canceled the subscription for the products Allegro and BrioIn regards to the refund request, the representative processed a full refund on the most recent charges in the amounts of $(Transaction ID: ***) and $(Transaction ID: ***)Miss *** demanded the refund of all the previous charges, however, since we have a days refund policy, we were unable to provide any further refundWe sincerely apologize for any inconvenience that *** may have facedRegards, Customer Support Manager

Complaint: ***
I am rejecting this response because:Dear Leon, Firstly, the product that was sent to me was not the one that originally was advertisedThat is at least to say, on your part, advertisementSecondly,I never requested two different products- these were sent
and received conveniently after the "trial period"Lastly, your call center is run and operated by people with very poor grasp of the English language who were not able to solve my problem, but simply repeated the same thing over and over, and were extremely pushy in forcing me to accept, leaving me basically no option but to say yes or get nothingThere is no supervisor to talk to, and very difficult to hear and communicate-again, I am assuming this is some call center in a foreign country Let me add that, the page which is opened when you click on the Facebook add, DOES NOT STATE anything about a subscription- it is YOUR COMPANY'S PAGE, and there is no link to it from the window that it's open from Facebook as a "special offer"It is also impossible to actually go to your page to do any research, as the product which says is going to be sent does not match the one that is actually sentSo while you state that this is a subscription, you conveniently do it in a page to which I have no access until it's too late- that is to say, until I was chargedA loophole, I guess, to bait people and take their money. This is a obviously a well orchestrated scam: no one answers on Facebook, there are several people complaining about the same thing I am, none of them aware of any further charges, a call center with very poor representatives, and a lot of money being made by your company So whether you decide to do the right thing, ie a reimbursement for a product I did not know I was buying because your company used my information to do so, or you choose not to, It is up to you and your conscience I do not want any more people being taken advantage of, so I would also kindly request you include the CORRECT NAME of the product/s being shipped, and a direct link from the sponsored adds to YOUR WEBSITE, if you have nothing to hide as a company I pray you do what is right.
Sincerely,
*** *** ***

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Miss*** *** placed an order for the products Allegro anti-aging cream and Brio day and night serum on 11th Feb Upon placing the order she agreed to try the products for days at the cost of shipping and handlingPer the terms of the policy that Miss*** agreed upon placing the order for the products, to avoid the charges she was required to contact our company within the specified time of daysAccording to our record, Miss *** contacted our company on 02nd Mar inquiring about the charges on her accountOne of our customer support representatives provided the detailed explanation of the program and canceled the subscription for the products Allegro anti-aging cream and Brio day and night serumIn regards to the refund request, Miss *** agreed to get 40% refund for each product and keep the productsTherefore, we credited Miss ***'s account with the amounts of $(Transaction ID: ***) and $ (Transaction ID: ***)Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Brio day and night serum and Allegro. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Brio Day and Night Serum and Allegro Anti aging on November 08th, Per the policy of the program, *** was required to contact our company within the specified time of days for cancellation. On December 06th, 2016, *** contacted our company along with her bank representative inquiring about the charges on his accountOne of our customer support representatives explained the program and canceled the subscription for the products Brio Day and Night Serum and Allegro Anti agingMr*** did not demand any refundOn December 06th, the bank representative again called our company on behalf of Mr***Since customer did not demand any refund, therefore one of our customer support representative after explaining the program confirmed and cancellationWe are sorry to inform you that at this point in time we are unable to provide any refund, as we do not cater refunds for the products that are in possession of a customer for more than days and which is also mentioned on our websiteRegards, Customer Support Manager

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you. Case Summary*** *** initially placed her order on 20th Feb 2016, did not contact us in regards to her account, as per the terms and conditions acceptedWould like to add that all contact information is provided on our website and on each of your billing statements, as well as the terms and conditions you accepted had an elaborated explanation about the complete program. Rest assure, we have cancelled your account as of today. Regards,Leon

Complaint: ***
I am rejecting this response because: Once again, I reject this response as I did NOT go to their website. I was on facebook and DrOz and Christie Brinkley were shown and speaking about a face cream. Then an ad "popped up" to get this face
cream that I thought was Christie Brinkley's line. I had no idea that I was ordering anything from Hydra Skin Sciences as they had attached themselves to DrOz's page somehow. I agreed to a $charge and that was all. I did NOT agree to any terms or conditions for any product
Sincerely,
*** ***

Complaint ID: *** (3rd Response) Dear *** ***, We would like to inform you that your refund was processed in the amounts of $on March 15th, For your reference following is the transaction ID number: Transaction ID: *** If you have not seen any amount in your bank statement up till now, we request you to kindly contact your bank to confirm the credit transactionWe are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 18th, Upon placing the order she agreed to try the products for days of trial period at the cost of shipping and handling*** contacted our company on May 02nd, 2017, inquiring about the charges on her accountOne of customer support representatives explained the detailed program and cancelled the subscription for the product Allegro and provided RMA number for the product Brio so that she may return the product Brio for cancellation *** also demanded refund of the charge that she received on her account for the product AllegroSince she rejected the partial refund and wanted to return this product also, therefore, the representative provide RMA number for AllegroWe would like to inform you that we have received the products at our warehouse, thus, a refund has been processed in the amounts of $ We have cancelled the subscription for the product BrioWe assure you that *** will not receive any further shipments Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 20th Jan Upon placing the order, Miss*** agreed to try the products for days trial period at the cost of shipping and handlingIn order to avoid the actual price of each product, Miss*** was required to contact our company for cancellation within the specified time of days from the order date. On 22nd Feb 2017, we received an email from Miss*** requesting cancellation of subscription and refundOne of our email customer support representatives explained the detailed program and canceled subscription for the products Allegro and Brio. In regards to the refund request, we offered her 40% refund for both productsHowever, on 24th Feb 2017, Miss *** contacted our company again via call and demanded a refundOne of our customer support representatives again provided the detailed explanation of the program and provided RMA number to return the products for refund subjected to $restocking fee for each productMiss *** declined to pay the restocking fee, therefore, to deliver the best of customer service, our company's officer waved off restocking feeAt this point in time, we are happy to inform you that a full refund in the amounts of $(89.93+ 20.00) and $(+ 20.00) has been credited back into Miss***’s accountWe have offered it to Miss *** to settle and resolve all claims and concerns that she may have. Regards, Customer Support Manager

Complaint: ***
I am rejecting this response because: I was just on FBSaw Shark Tank Ad & got "redirected" to Revyve Skin CareSame testimonials by Tohloria & Tonya, Jennifer, Kristi C***I give up. If you guys cant do anything about them duping people, then why should I bother. Maybe I should get Ellen Degeneres,, Oprah, Megan Mullally, Sandra Bullock, Eva Longoria as the ad claims they are a users of each of the "rebranded" creamsThey will certainly want their share of the profits
Sincerely,
*** ***

Complaint ID: *** (3rd Response) Dear ***, We sincerely apologize for the inconvenience you have facedWe have checked our details and confirmed that refund was approved on April 28th, You may contact your bank with reference to the following numbers: $89.00: *** $10.00: *** We appr4eciate your patience in this matterRegards, Customer Support Manager