SBK Construction, Inc.

The following message was received from the business regarding this complaint:? ? *** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any
inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of? Brio Day and Night Serum,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee? *** *** contacted us on 27th? July 2016, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy.Since the Representative felt *** wasn’t satisfied, he offered her a chance to return the products for a refund, subjected to restocking fee as per our policy.? A RMA# was provided over the phone as well as via email, but till this date we haven’t received any returned shipment from her side.? On 12th? Aug 2016, we received a chargeback letter from ***’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the orderthe letter was forwarded to our legal department.? Regards,Leon T***?

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Complaint: ***
I am rejecting this response because:? No invoices were included so at no time was the status clear ....only charges to credit card*(found a month later)? No timely response from support teem to our e-mailyes, she did try to contact them.?
Having too many reasons I do not want to have further contact with that company.? The indication that it was a free trial and you only had free bottle left was not a clear indication of leading up to any club or subscription to powders being offered to the public level.? The claims made were possibly made in such a way that it was a 'small print' issue somewhere and not where it could be easily seen and understood when checked It was more of a trusting your issue policies.? 6.? I never had in writing the word or Terms & Conditions etc, due, I did not even receive any paper or invoice (e-mail) about the product and I just wanted to try this productI would not even try at that price however? ? ? ? ? ? But most important I never want to get in touch with this company again because I was never informed how much the price of the product normally was and I don't feel I can trust this company in the future
Sincerely,
*** ***