SBK Construction, Inc.

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on February 11th, As per the policy of the program that she accepted at the time of placing the order, *** was required to contact our company within the specified time of days in order to avoid the charges and to cancel the subscriptionOn April 06th, ***’s subscription for the products Allegro and Brio was cancelled out and full refund on the most recent charges was processed in the amounts of $ and $ However, on April 28th, we received a letter from the bank on behalf of *** informing about the dispute that she has filed against the charges of our companyRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 09th, Upon placing the order, she agreed to the terms of the program which explains about the auto shipment program and that she will be charged once her days trial period will end. ON April 02nd, 2017, *** contacted our companyOne of our customer support representatives explained the program and extended the trial period for days from the date of order on which *** agreed Miss *** again contacted our company on May 08th, and agreed to return the products within the time span of days for cancellation, therefore, the representative provided RMA numberHowever, we would like to inform you that *** is not required to return the products, as we assure you that ***’s subscription has been cancelled outThere will be no more future shipments or charges applied on her accountWe are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 09th, Upon placing the order she agreed to try the products for days of trial period*** contacted our company on April 27th, for the cancellation of her subscriptionOne of our customer support representatives explained the program and cancelled the account for the product Allegro, however; provided RMA number to return the product Brio for cancellationWe sincerely apologize for the inconvenience and we request *** to disregard the email about restocking fee as she was required to return the product Brio for cancellation, thus, restocking fee is not applicable on her accountWe are happy to inform you that we have cancelled the subscription for the product BrioThere will be no more future shipments or additional charges on her accountRegards, Customer Support Manager

Complaint: ***
I am rejecting this response because: I responded to this company within a few days of being charged on two separate occasions during a day free trial, also it took my credit card to dispute the charge to get a refund. It is my belief this company uses deceptive practices to promote their products
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 28th Nov 2016, wanted to cancel out from the program, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.*** stated that he was looking forward for a refund, so the representative explained the refund policies and inform *** what he was entitled forThe representative submitted a full refund on the last shipment and informed *** that he could keep the product as well. Regards,Leon T***

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Brio day and night serum and Allegro anti-aging cream on 12th Feb As per the terms of the program, *** was required to contact our company for cancellation within the specified time of daysOn 06th Mar *** contacted our company inquiring about the multiple charges on her accountOne of our customer support representatives explain the detailed program and cancelled the subscription for the products Brio day and night serum and Allegro anti-aging creamOn 12th Mar 2017, *** contacted our company and demanded refund of the chargesAs mutually ag*** with a representative of our company on 12th Mar 2017, a 70% refund in the amounts of $and $has been processed for both productsFor the reference following are the transaction ID numbers: Transaction ID : *** Transaction ID : *** Regards Customer Support Manager

Complaint ID: *** (4th Response) Dear *** ***,We sincerely apologize for any inconvenience that you may have facedWe would like to clarify the misunderstanding about our refund policyPlease note that we only accept returns for the products that are in possession of a customer for days or less than days At this point of time we would like to bring into your notice that in order to save you from the hassle of returning the products, we have made an exception and processed a refund of the full product prices for the last shipment of the products Allegro and BrioBesides, since the second last shipment of the products were shipped to you in the month of January and February, therefore, we regret to inform you that we are unable to accept the returnsThus we request you to keep the products and give them a try for best resultsAlthough, we assure you that your subscription for the products Allegro and Brio have been cancelled out, thus you will not receive any further shipments.Regards, Customer Support Manager

Complaint: ***
I am rejecting this response because: They do have an account with me , but you won't let me send any account information so what do I do call you
Sincerely,
*** ***

I appreciate the efforts of the Revdex.com, however, the company's response does not address all of the issuesIn the response, Hydra Skin Sciences has promised to send the refund soon, but the words are exactly what they have told me on more than phone conversationsI am told that there is
miscommunication within their organization which is why I also asked for the name and company address of the CEO so that I can write to him/her about my customer service experience.Most recently, in fact, on Nov 1, a customer service manager called my home at 5:a.min the morning to which my disoriented wife ended the callWhen I returned the call, they said it was to verify my mailing addressThey have collected my address information numerous times, let alone having the address from the original orderSo, I will take faith that the check will be arriving soon, but I also hope to obtain the CEO information, as well.

Complaint ID: *** (2nd Response) Dear *** ***, Please be informed that, the trial period starts form the order dateAccording to our record the order was placed on May 10th, and the product was delivered on May 16th, 2017. Kindly note that the TAT time for delivery of the products is 3/business days, however, if for any case product is not delivered within these days, then customers are required to contact our companyBesides, we have processed 70% refund in the amount of $41.20+ $We are also happy to inform you that you can keep the products and we cancelled your subscriptionYou will no longer receive any further shipments or charges from our company yRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging creamUpon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the product Allegro on March 05th, Upon placing the order she agreed to try the product at the cost of shipping and handling for a days trial periodIn order to avoid the charges she was required to contact our company within the specified time of days*** *** contacted our company on May 23rd, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for the product AllegroIn regards to the refund request, as *** rejected our partial refund offers, therefore, a full refund in the amounts of $was processedAlthough, *** demanded refund of previous charges, but since we have a days refund policy, therefore, the officer was unable to provide further refundOn May 31st, we have received a letter from the bank on behalf of *** informing about the dispute that she has filed against the charges of our companyTherefore, at this point in time we regret to inform you that we are unable to provide any further refundFurthermore, we have checked Roberta’s account details and confirmed that shipments were sent to Miss *** which were delivered to her mailing address providedFor the reference following are the tracking numbers: First Shipment Tracking number: *** (UPS) Second Shipment Tracking number: *** (USPS) Third Shipment Tracking number: *** (USPS) Regards, Customer Support Manager

*** *** *** you did call us on 04th Mar 2016, same day she was charged for the initial product of Allegro Anti-aging, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and
conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy. Since the Representative felt *** wasn’t satisfied, he offered her a chance to return the product for a refund, subjected to restocking fee as per our policy, but *** still wasn’t satisfied knowing that she had to pay 20$ restocking fee, so the representative reduced 10$ from the restocking fee.The RMA # ***, which was provided at that time.We believe that your currently getting confused with two of your accounts with our company, Allegro Anti-aging is the one you called in-regards to on 04th Mar 2016, and the other account for Brio Day and Night Serum, you had emailed us on the 08th Jun 2016, after receiving the charge for the fourth monthly supply. Initially you were charged $for the product Brio Day and Night Serum, on the second month due an unsuccessful charge, due to insufficient funds we provided u with a 20% discount, which led to the total of $for the second monthly supply, thereafter, you were set on the discounted price for your monthly shipments. Two days after charging you for the fourth monthly supply, we received an email, requesting to be canceled and refunded, we responded with a complete explanation regarding Brio Day and Night Serum’s account, along with a cancelation and a full refund on the most recent charge. We hope this response clarifies your confusion regarding the charges and shipments. Regards, Leon T***

Complaint: ***
I am rejecting this response because: This is all a bogus response and is not at all factual in nature First of all *** is not a she but my husband; if they had truly reviewed the complaint they would know that the person they talked with was not a female but a male This response is a canned response We had to have the credit card cancelled as they continued to charge it with unauthorized charges and we have sent all product back to the company as per the request from the credit card company This company should no longer be in business due to their business practices The customer "no" service that we received was of no help at at one time was rather threatening
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro anti-aging cream on April 24th, Upon placing the order she agreed to try the product at the cost of shipping and handling for days of trial period *** contacted our company on May 02nd, inquiring about the charge on her accountOne of our customer support representatives explained the program and cancelled the subscription for the product Allegro*** rejected all the refund offers at that timeWe are happy to inform you that we have processed a full refund in the amounts of $ We have offered it to *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint: ***
I am rejecting this response because: I never authorized them to send me the products after the first trial I receivedThey are a bunch of scammers.I dont fee; I should be punished to pay that large amount of moneyPlease help me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Authorization was granted for samples of the product and cost of shippingSubscription plan was not authorizedSubscription information and enrollment was not presented or communicatedFailure to disclose an invoice upon receiving orderTerms and conditions page were not presented before finalized purchase as the company's padvertisement and link appeared insteadNo further products or services have been receivedHowever, company only offered a 40% refundHydra Skin Sciences business practices are unethical
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on Aril 25th, *** contacted our company on April 26th, via email and requested cancellation, therefore, RMA numbers were sent out to return the products for cancellation We assure you that ***’s subscription for the products Allegro and Brio has been cancelled out effective from May 23rd, All her bank details have been removed, thus; there will be no more future shipments or additional charges Regards, Customer Support Manager

Complaint ID: *** (3rd Response) Dear *** ***, We truly regret the inconvenience that you may have facedPlease be informed that, we received the letter from the bank on April 28th, informing about the disputeHowever, we would like you to contact your bank in order to check the status of the case We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: ***Dear Sir/Madam,We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are applied.After the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions:The Refund policy outlined in the terms:“It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.”The Cancellation policy outlined in the terms states as:“If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.”Case Summary:*** *** had placed an order for the products Brio and Allegro on March 25th, Upon placing the order, she agreed to try the products at the cost of shipping and handling for a days of time periodPer the policy of the program, to avoid the actual price of each product, *** was required to contact our company within the trial period. Since we did not receive any communication from ***’s end via email or call, therefore, she incurred the actual price of the products.*** *** first time contacted our company on April 13th, inquiring about the charge on her accountWhile our customer support representative was assisting the customer, Miss *** hung up the callAlthough, our company representative called the customer back but the phone rang and went on voice mailTherefore, the representative cancelled her subscriptionWe assure you that Miss *** will not receive any further shipments or charge.At this time we are happy to inform you that we have processed a refund in the amounts of $ and $We have offered it to *** *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matter.Regards, Customer Support Manager

*** *** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in
our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you. Case Summary*** *** initially called us on 25th Jan 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. *** demanded for a refund, our representative offered a 40% discount for the products in her possession*** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.*** still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA number for her.On 28th Jan 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to. Regards,Leon T***