SBK Construction, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable not satisfactory My opinion has not changed regarding the sneaky way they "sell" their product They did refund $of $109, not the full amount I am guessing the difference is shipping to me I had additional charges to send both products back but at this point I am juste grateful to be free of their ridiculous system
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i didn't order this nor did I receive it I'm not paying for something I didn't order or get

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I have reviewed the company's CANCELLATION of this account, along with their notice that NO FURTHER CHARGES will be made to my credit card, and it will be UNNECESSARY to return the remaining portion of the unused product. I am retaining copies of all correspondence, both from the Revdex.com and the company. Should company deviate in any way, there are other resolutions available, including a complaint to the Utah Bureau of Consumer Protection. Otherwise, I consider this matter CLOSED.*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Brio and Allegro on August 28th, Upon placing the order she agreed to try the products at the cost of shipping and handling for a days of trial periodAt this we assure you that ***’s subscription for the products Brio and Allegro have been cancelled out and there will be no more further shipments send to her address *** has been provided a refund in the amounts of $on November 01st, We assure you that we have sent a cheque request for the refund amount of $*** will receive the cheque within 7-business daysWe are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regardless of what the business says regarding the day subscription being obvious and what I signed up for - it was not I would advise anyone who sees the ads from this company to NOT sign up for any free samples, because the samples are clearly not free
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary As per Revdex.com, the customer’s Information didn’t match any of our customers in our data base, after many attempts, we have located a customer, which matched only her first Name, City, State and Zip code. As per our data base, customer’s information submitted at the time of order was: Customer Name: *** ***Address: *** *** *** *** *** ** *** **Email: ***Phone: ***We received a call in regards to this account on 27th Jan 2017, the person claimed his name was *** ***, wife’s name was *** ***.*** wasn’t aware of this order, which was under this wife’s nameOur customer support representative provided a detailed and elaborated explanation on the terms and conditions accepted while placing the order*** also stated that they haven’t received any products, the representative provided tracking information regarding both products, along with their delivery status. 30th Jan 2017, we received another call, inquiring about the charges, and was looking forward for a refund, our representative provided a 40% discount on the productsSince he wasn’t satisfied with the offer, the representative provided him with a RMA number to return the products for a refund, minus the restocking fee, as per our terms and conditions, also informed to return the products within the time span of days that is before 1st March 2017. Regards,Leon

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 12th Feb As per the terms of the program which Mr*** agreed upon placing the order, he was required to contact our company within the specified time of days for cancellationMr*** contacted our company on 28th Feb 2017, inquiring about the charges on his accountOne of our customer support representatives explained the program and canceled the subscription for the products Allegro anti-aging cream and Brio day and night serum Mr*** claimed that he never received the productsWe would like to inform you that, according to the USPS tracking details, the products were delivered to the customer’s mailing addressFor the reference, the tracking numbers are *** and ***In regards, to the refund request Mr.*** denied the refund offer of 40%, 50% and 70%On 28th Feb 2017, Mr*** again contacted our company, our customer support officer asked him to contact the local post office and ask them about the delivery and contact our company again to get an RMA number which he agreedRegards Customer Support Manager

Complaint ID: *** Dear Sir/Madam, Thank you for contacting email customer supportWe regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply
back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Name: Address: Phone number: Email Address: Regards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you. Case Summary*** *** initially called us on 3rd Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. *** demanded for a refund, our representative offered a 40% discount for the products in her possession*** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.*** still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA numbers for her to return the products. On 12th Feb 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to. Regards,Leon

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 23rd Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of $225.87 for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions.*** contacted us on 29th Nov again, inquiring about the current refund status.30th Nov *** contacted us again, requesting for a refund on the previous charges as well, another one of our representatives informed her about our days refund policy, *** requested to speak to our manager, who then provided a detailed and elaborated explanation on our refund policies outlined in our terms and conditions.19th Dec *** contacted us again, requesting for information regarding her shipments. Allegro Anti-aging Tracking Number*** Sep 20th, (12:AM)*** Oct 20th, (07:PM)Brio Day and Night Serum *** Sep 20th, (12:AM)*** Oct 21st, (03:AM)27th Dec we received a dispute letter from Virginia’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department has responded to the case with the same information mentioned above. Regards,Leon T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though not a true explanation of what happened I did not order from their website, an ad appeared to the side of my facebook news feed and I responded because of the free sample I was not taken to a website nor did I ever get any kind of response from the company at that time I expected a confirmation My credit card company did an investigation and have refunded full amount to me and I am satisfied that the matter issettled.I also still feel this company is not handling their business the way that I handle my small business I returned all the products that I received and have a signature showing they were received
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We appreciate the opportunity to help you. We offer a days trial period of a full days’ supply of the products Allegro anti-aging creamUpon placing the order customers are required to accept the terms which states, “I agree that I am years of
age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the product Allegro anti-aging cream on 26th January Per the terms of the program, she was required to contact our company for cancellation within the specified time of days. Since we did not receive any cancellation request from *** on 10th February she was charged for the first shipment of Allegro and again on 12th March she paid for a new supply of the productOn 13th March 2017, Miss *** contacted our company inquiring about the multiple charges that she received on her accountOne of our customer support representatives provided the detail explanation of the program and cancelled the subscriptionWe would like to inform you that we have processed your refund in the amounts of $on the most recent charge.We regret to inform you that we are unable to provide you any further refund as we do not cater refunds that are in possession of customer for more than days.Regards, Customer Support Manager

Complaint: ***
I am rejecting this response because: it settles nothingI have contacted my credit card company to withold payment to this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Thank you for not reading my complaint thoroughlyAs previously stated I received the refund of $for the Roy Skin SparkserumIt is the refund of $for the Perfect Skin that has not been refundedI wish your company would stop using stall tactics and just refund the money back to the card that you deducted it fromYour so called transaction IDs mean nothing to my banking institution so stop asking me to contact my bankIf I had received the refund at anytime you would not be getting this complaint filed against you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is not the entire amount of $and $109.00, but it will be acceptable, since they offered nothing before you contacted them.Thank you for your help in this matter
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on March 12th, Upon placing the order, she agreed to try the products at the cost of shipping and handling and that she will be charged for the actual price of the product after the trial period *** contacted our company on March 27th, inquiring about the charge on her accountOne of our customer support representatives explained the program and cancelled the account for the product Allegro and provided RMA number to return Brio for cancellation In regards to the refund request, since *** rejected all the offers of refund and wanted to talk to the supervisor, therefor, a call was committed by our representativeAccording to our record, the supervisor called *** back but no one answered the phone On April 06th, we received the product Brio day and night serum back at our warehouse and her account for the product Brio was also cancelled out We would like to inform you that we have processed a refund in the amounts of $for ***We have offered it to *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint: ***
I am rejecting this response because:I want a FULL refund as the product was not used. I was billed only days after receiving the product. The trial was 14. I called prior to the end of the trial to report that they had already charged me and that
is why I was returning the product because I will NOT do business with a company with lacking morals and questionable business ethics. I have attached the USPS tracking information which shows you received the product on 10/6. NOT 10/18. I have also attached the cancellation notice which wasn't given right away. I had to call twice to get it. The email finally came on 9/19. I have been trying to get my money back for a month. I want a full refund.
Sincerely,
*** ***

*** * ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.*** placed her order on 12th Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price*** contacted us on 30th Aug 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had acceptedThe representative notice that *** wasn’t satisfied, so he explained the return policies and provided her with the RMA# to return the products for a refund subjecting the restocking fee.We received ***’s returned products on 8th Sep 2016, within hours the refund was processedRegards,Leon T***

*** ***Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our
proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 25th? Jan 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.? *** demanded for a refund, our representative offered a 40% discount for the products in her possession*** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.? Upon receiving the returned products, *** was refunded as promised.? A lot of people think that when they return a product, it’ll go straight to be sold again, not in our case, we restock our products for a temporary testing solutionE.gdurability of box container, durability of the bottles, resending the serums/creams for further examination to our laboratories.? But never have we ever shipped out a used product to any of our customers, in some cases, it’ll just get shredded/ recycledSome people damage the items on purpose before returning them, stating they received damage goods.Therefore, we implemented restocking our products.? ? Regards,Leon?