My payment of $was due to come out on June 28thThe payment processed, but I noticed a duplicate transaction for the same amount was "pending." I called the customer service lineThe representative informed me that they do not see the payment pending and not to worry about it because it will fall offShe informed me that "by chance if it did process" to call back and they would refund the money with no problem
I was monitoring the payment and noticed that the second payment did actually processI called back and explained what the first representative informed meThe gentleman told me that they again did not see the payment postedI explained to him that I was looking at my online bank statement and both payments went throughI told him that I could send a copy of my bank statementHe agreedI sent a copy of my statement to [email protected] on July 3rd
A representative emailed me back with this response:
Thank you for your replyI do show both pay
automatic payment withdrawal 1st of each month canceled contract today (09/08/2017); ; will not refund the balance for rest of month; keeping our money!
In July of I upgraded internet plan to a 350gb usage up from 150gbIt is now Oct of 2018, every month for the last months I have been charged overage fees because they for some reason cannot get the billing correct and still have me at the 150gb on the bill but I am getting the upgraded serviceI have had to call atleast once a month sometimes more every month for the last months to get my money backI spend on average 25-min on the phone each time to do soEVERY time I call starting in last August they tell me it has been fixed, it has not I have been promised every time it has been fixedAt this point I would like to cancel my service however they will not waive my early termination feeI feel that could and would be the only reasonable outcome for both parties at this pointPlease waive my termination fee, I am tired of being stole from!
I was offered unlimited internet speed for an advertised price and installation was scheduledToday the tech called and said I could not receive the advertised speed for the agreed priceI asked him not to install the equipment until I tried to work it out with RiseI contacted Rise through their website chat and after a nominal amount of time chatting with LisaI was told that the slower speed was all I could be offered or receiveI do not agree with this they offered me a product that they now say they cannot deliver
Two problems:
1) I cancelled my 2-year service with Rise Broadband on Nov 16, two days into my billing cycleTheir policy is to not refund any portion of a month's serviceSo in addition to being billed the cancellation fee, I'm also being billed for days of service when I only had service for two days of the billing cycleThe cancellation was attempted to have been done before another billing cycle occurred, but was not possible due to wait times in trying to talk to a person to cancel serviceWhen I finally got through on Nov 16, I was on hold for minutesWhen I called to dispute my bill on Nov I was on hold for minutes
2) I cancelled my 2-year service because Rise Broadband didn't fulfill their terms of our contractThey promised to offer Mbps service, but I routinely experienced speeds of less than MpsThe reality is they have over-sold the tower's capacity to handle the volume of business
In May Raise Broadband added a PC service to our broad band service account without our permission This practice is called "Slamming" in telecom industry where by a company add services to the customers account and notify them in fine print in statements that unless they cancel it will automatically takes effect Since most people don't read the fine print on the statements the company gets away with charging for these service without express permission of customer
I believe this is what happened here I contacted the company twice and even escalated to the supervisor and they only offered a partial refund and refused to remove all the charges off my bill I did not ask for the PC service and did not use the service at all
This company charges me fornmbps and I have consistently had below 10mbps for over monthsThey said that they have too many people using their towers and until they get new towers it will be that way but they won’t lower my chargesThey also didn’t put a password on my network so anyone could get on it even though I told them to password protect it and what password to useI got charged for using over gb of data in a monthThere is no way I can even use that muchVery unfriendly and promising what they won’t provide
We are paying $per month for Internet access at speeds of 5M Download and 1.0M Upload
We consistently get the 5M download speeds, but only 0.5M upload speeds
I have been talking to the support team at Risebroadband, but never get anywhere They have me do all the testing and never resolve the issue
Case number *** just opened today with no good results
Another case was open last March for the same issue and they have never resolved it, but continue to raise our prices for Internet service
I have done through testing myself (being a network expert), and if I connect an unknown device to risebroadband I will get the prompt to register our new device If I do NOT register this new device (router or computer), I get speeds of about 15M download and 15M upload Proving my side of the connection is not the issue Once I register the device to my account, the speeds ALWAYS drop to 5M Download and 0.5M Upload
This proves Risebroadband is throttling my connection to a
I have been told by customer service that I am currently under a two year contract, but I never signed a contract and and the lady said she does not have access to the contractI originally signed up with Skybeam broadband and they absorbed them under one name rise broadbandAll I want to do is cancel my service and move to another providedSo far they have not gave me any proof that I signed one or verbally unless they tricked me without telling me what I was signingThey also added a service agreement that I did not want
After terminating their service they sent me a bill for $for early termination I was with them for over year and they said I had a year contract I did not sign a contract and was not aware they would be charging me this amount for terminating their internet service The service was bad and they kept raising the rates I found another internet service which is much better (30MG downlaod speed compared to their 5MG) for less money
They rope you into a year contract with the promised 15mbps speeds, which you MIGHT get 8mbps for the first few months, then throttle your connection WAY down to no more than 3-4mbpsI have never, not once got 15mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treat their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their service
Have Internet Speed issues since April and have had WiFi issues since December that have not been resolved as of January I tried calling tonight and was on hold for minutes and hung up Started a live chat at 5:pm and it is now 6:00pm with out anyone picking up Have contacted Rise Broadband numerous times with out any success to fix the problems I got an email today that Case number *** was repaired and came home and my download speed was mbps and I am paying for service of - 15mbps On SatDec internet and Wifi went down and after a very long chat was told "our equipment is not picking up any of the IP addresses on any of the routers off your tower, but changing the physical address to the laptop address changes what is authorized This is an IP address/authorization conflict issue" I called two neighbors who have the same service and have the same "tower", but they have their own routers and they do not have any trouble I hav
Like almost every other complaint and review on the Revdex.com site, Rise is engaging in fraud by advertising a product they can't deliverI was on their 10mb plan and they raised my rates to over dollarsI contacted them and complained and was told about a year 20mb deal, which was a great deal so I took itImmediately my speeds droppedi've had repeated contact with Rise since Aug and I get the same story as everyoen else "a tier tech is looking into it and we have no ETA"My neighbor heard about the 20mb deal, signed up this week (week of 11/27/2017) and immediately saw his speeds dropWhen he phoned Rise (which is almost impossible as they don't answer the phones and or disconnect you after minutes of hold), he was told that they, Rise, have oversold the product and can not deliver
I feel like I'm being robbedFirst, I had my account on auto pay and the payment got declinedBut instead of notifying me, they sent me a statement a month later with a late feeWhen I asked why I wasn't notified right away, they told me it was because I didn't select that feature on my accountWhat?! I didn't know I needed to, I thought that was just good business practiceAnd now, we will be moving into a temporary living situation while our house is built and they want to charge me $ETF even though we have less than a year left on our contractNor will they put our service on hold for 4-months while the house is builtAnd as far as I'm concerned the contract was broken when THEY raised the price on me (without notice) last December! I will not be taking Rise Broadband with us to our new house, this is a jokeOther places at least prorate their ETF according to how much time is left on the contract or waive it when it's a situation out of our control
We have been with Rise or one of their other incarnations since This past November, my husband and I began looking to reduce our monthly outgoings and looked at more service for our moneyWe wanted to start live streaming our TV programs rather than be tied to a satellite dish with channels we have absolutely no interest in watchingI called Rise and cancelled our service on the 29th of November and was assured that the monthly automatic payment would not be taken on the 4th of December They took the payment and when I called them, I was informed that it would take at least weeks for my money to be refunded to me I waited until Jan 19th and wrote asking where my check was I received an email today telling me that they needed to retrieve their radio and they would not be able to do that until Feb 23rd and only then would my money be refunded I have heard many bad reviews of this company, but never thought that I would be one of the ones so ill used
This is the worst internet service provider that I have ever had In the years that I lived in my current house I never had a single issue with my internet service I switched to Rise Broadband and within a few months I have had multiple lengthy outages My wife telecommutes so lost internet is lost wages On top of that, they claim we exceeded our data cap by using 151GB of data in TWO days when we had never used more than 360GB in a month One of those days there wasn't even anyone at our house The technical support guy I talked to about it was rude and unhelpful I have never been more unhappy with a business The early termination fee of $will be money well spent
I have been calling about internet speed being really slow since Decemberthe problem is getting worse as time goes bythe technical support keeps telling me it is a problem with the tower and there is nothing they can do about itI pay for 15mb service and am getting around 1mb speed if not slower (in fact tonight am getting .30kb/sec)No one can tell me when my problem will fixed
Wireless router would not work and they tried for several months with real fix to the problem They finally sent a new router out and said if that didn’t fix it then there was nothing else they could do I got tired of spending countless hour with customer support and on hold, so I got a different provider and have no issuesI went the last 3-months without services I was paying for and when I finally cancelled on 3/8/18, they charged for the entire month on March Very poor customer support and very poor product
I am writing with an unresolved complaint In December I responded to an ad saying we can upgrade our speed with our home internet service via Rise We had previously been with Digis on an unlimited but slow date plan I "upgraded" the account Now that we began streaming some video we are getting notified that we have a new 150M max on our account I was never informed of this at the time I spoke today, June 6th, to ?***? in tech support and *** in customer service who said nothing could be done I believe that is bait and switch, since we did not have truth in advertising What I would like is our old, even slower data stream with no limit on quantity There is no way I would have switched had I known I am angry and disappointed Please help
*** ***, MD
cc Revdex.com
I cancelled my service months agoThey keep 'rescheduling' pickup of equipment that is theirs that I now have to store for them and I was just told it would be approximately another month (3rd time they have rescheduled, each time the reschedule date is weeks to a month away)In the meantime, they are not issuing my refund because I have said equipment that they will not come pick up
My payment of $was due to come out on June 28thThe payment processed, but I noticed a duplicate transaction for the same amount was "pending." I called the customer service lineThe representative informed me that they do not see the payment pending and not to worry about it because it will fall offShe informed me that "by chance if it did process" to call back and they would refund the money with no problem
I was monitoring the payment and noticed that the second payment did actually processI called back and explained what the first representative informed meThe gentleman told me that they again did not see the payment postedI explained to him that I was looking at my online bank statement and both payments went throughI told him that I could send a copy of my bank statementHe agreedI sent a copy of my statement to
[email protected] on July 3rd
A representative emailed me back with this response:
Thank you for your replyI do show both pay
automatic payment withdrawal 1st of each month canceled contract today (09/08/2017); ; will not refund the balance for rest of month; keeping our money!
In July of I upgraded internet plan to a 350gb usage up from 150gbIt is now Oct of 2018, every month for the last months I have been charged overage fees because they for some reason cannot get the billing correct and still have me at the 150gb on the bill but I am getting the upgraded serviceI have had to call atleast once a month sometimes more every month for the last months to get my money backI spend on average 25-min on the phone each time to do soEVERY time I call starting in last August they tell me it has been fixed, it has not I have been promised every time it has been fixedAt this point I would like to cancel my service however they will not waive my early termination feeI feel that could and would be the only reasonable outcome for both parties at this pointPlease waive my termination fee, I am tired of being stole from!
I was offered unlimited internet speed for an advertised price and installation was scheduledToday the tech called and said I could not receive the advertised speed for the agreed priceI asked him not to install the equipment until I tried to work it out with RiseI contacted Rise through their website chat and after a nominal amount of time chatting with LisaI was told that the slower speed was all I could be offered or receiveI do not agree with this they offered me a product that they now say they cannot deliver
Two problems:
1) I cancelled my 2-year service with Rise Broadband on Nov 16, two days into my billing cycleTheir policy is to not refund any portion of a month's serviceSo in addition to being billed the cancellation fee, I'm also being billed for days of service when I only had service for two days of the billing cycleThe cancellation was attempted to have been done before another billing cycle occurred, but was not possible due to wait times in trying to talk to a person to cancel serviceWhen I finally got through on Nov 16, I was on hold for minutesWhen I called to dispute my bill on Nov I was on hold for minutes
2) I cancelled my 2-year service because Rise Broadband didn't fulfill their terms of our contractThey promised to offer Mbps service, but I routinely experienced speeds of less than MpsThe reality is they have over-sold the tower's capacity to handle the volume of business
In May Raise Broadband added a PC service to our broad band service account without our permission This practice is called "Slamming" in telecom industry where by a company add services to the customers account and notify them in fine print in statements that unless they cancel it will automatically takes effect Since most people don't read the fine print on the statements the company gets away with charging for these service without express permission of customer
I believe this is what happened here I contacted the company twice and even escalated to the supervisor and they only offered a partial refund and refused to remove all the charges off my bill I did not ask for the PC service and did not use the service at all
This company charges me fornmbps and I have consistently had below 10mbps for over monthsThey said that they have too many people using their towers and until they get new towers it will be that way but they won’t lower my chargesThey also didn’t put a password on my network so anyone could get on it even though I told them to password protect it and what password to useI got charged for using over gb of data in a monthThere is no way I can even use that muchVery unfriendly and promising what they won’t provide
We are paying $per month for Internet access at speeds of 5M Download and 1.0M Upload
We consistently get the 5M download speeds, but only 0.5M upload speeds
I have been talking to the support team at Risebroadband, but never get anywhere They have me do all the testing and never resolve the issue
Case number *** just opened today with no good results
Another case was open last March for the same issue and they have never resolved it, but continue to raise our prices for Internet service
I have done through testing myself (being a network expert), and if I connect an unknown device to risebroadband I will get the prompt to register our new device If I do NOT register this new device (router or computer), I get speeds of about 15M download and 15M upload Proving my side of the connection is not the issue Once I register the device to my account, the speeds ALWAYS drop to 5M Download and 0.5M Upload
This proves Risebroadband is throttling my connection to a
I have been told by customer service that I am currently under a two year contract, but I never signed a contract and and the lady said she does not have access to the contractI originally signed up with Skybeam broadband and they absorbed them under one name rise broadbandAll I want to do is cancel my service and move to another providedSo far they have not gave me any proof that I signed one or verbally unless they tricked me without telling me what I was signingThey also added a service agreement that I did not want
After terminating their service they sent me a bill for $for early termination I was with them for over year and they said I had a year contract I did not sign a contract and was not aware they would be charging me this amount for terminating their internet service The service was bad and they kept raising the rates I found another internet service which is much better (30MG downlaod speed compared to their 5MG) for less money
They rope you into a year contract with the promised 15mbps speeds, which you MIGHT get 8mbps for the first few months, then throttle your connection WAY down to no more than 3-4mbpsI have never, not once got 15mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treat their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their service
Have Internet Speed issues since April and have had WiFi issues since December that have not been resolved as of January I tried calling tonight and was on hold for minutes and hung up Started a live chat at 5:pm and it is now 6:00pm with out anyone picking up Have contacted Rise Broadband numerous times with out any success to fix the problems I got an email today that Case number *** was repaired and came home and my download speed was mbps and I am paying for service of - 15mbps On SatDec internet and Wifi went down and after a very long chat was told "our equipment is not picking up any of the IP addresses on any of the routers off your tower, but changing the physical address to the laptop address changes what is authorized This is an IP address/authorization conflict issue" I called two neighbors who have the same service and have the same "tower", but they have their own routers and they do not have any trouble I hav
Like almost every other complaint and review on the Revdex.com site, Rise is engaging in fraud by advertising a product they can't deliverI was on their 10mb plan and they raised my rates to over dollarsI contacted them and complained and was told about a year 20mb deal, which was a great deal so I took itImmediately my speeds droppedi've had repeated contact with Rise since Aug and I get the same story as everyoen else "a tier tech is looking into it and we have no ETA"My neighbor heard about the 20mb deal, signed up this week (week of 11/27/2017) and immediately saw his speeds dropWhen he phoned Rise (which is almost impossible as they don't answer the phones and or disconnect you after minutes of hold), he was told that they, Rise, have oversold the product and can not deliver
I feel like I'm being robbedFirst, I had my account on auto pay and the payment got declinedBut instead of notifying me, they sent me a statement a month later with a late feeWhen I asked why I wasn't notified right away, they told me it was because I didn't select that feature on my accountWhat?! I didn't know I needed to, I thought that was just good business practiceAnd now, we will be moving into a temporary living situation while our house is built and they want to charge me $ETF even though we have less than a year left on our contractNor will they put our service on hold for 4-months while the house is builtAnd as far as I'm concerned the contract was broken when THEY raised the price on me (without notice) last December! I will not be taking Rise Broadband with us to our new house, this is a jokeOther places at least prorate their ETF according to how much time is left on the contract or waive it when it's a situation out of our control
We have been with Rise or one of their other incarnations since This past November, my husband and I began looking to reduce our monthly outgoings and looked at more service for our moneyWe wanted to start live streaming our TV programs rather than be tied to a satellite dish with channels we have absolutely no interest in watchingI called Rise and cancelled our service on the 29th of November and was assured that the monthly automatic payment would not be taken on the 4th of December They took the payment and when I called them, I was informed that it would take at least weeks for my money to be refunded to me I waited until Jan 19th and wrote asking where my check was I received an email today telling me that they needed to retrieve their radio and they would not be able to do that until Feb 23rd and only then would my money be refunded I have heard many bad reviews of this company, but never thought that I would be one of the ones so ill used
This is the worst internet service provider that I have ever had In the years that I lived in my current house I never had a single issue with my internet service I switched to Rise Broadband and within a few months I have had multiple lengthy outages My wife telecommutes so lost internet is lost wages On top of that, they claim we exceeded our data cap by using 151GB of data in TWO days when we had never used more than 360GB in a month One of those days there wasn't even anyone at our house The technical support guy I talked to about it was rude and unhelpful I have never been more unhappy with a business The early termination fee of $will be money well spent
I have been calling about internet speed being really slow since Decemberthe problem is getting worse as time goes bythe technical support keeps telling me it is a problem with the tower and there is nothing they can do about itI pay for 15mb service and am getting around 1mb speed if not slower (in fact tonight am getting .30kb/sec)No one can tell me when my problem will fixed
Wireless router would not work and they tried for several months with real fix to the problem They finally sent a new router out and said if that didn’t fix it then there was nothing else they could do I got tired of spending countless hour with customer support and on hold, so I got a different provider and have no issuesI went the last 3-months without services I was paying for and when I finally cancelled on 3/8/18, they charged for the entire month on March Very poor customer support and very poor product
I am writing with an unresolved complaint In December I responded to an ad saying we can upgrade our speed with our home internet service via Rise We had previously been with Digis on an unlimited but slow date plan I "upgraded" the account Now that we began streaming some video we are getting notified that we have a new 150M max on our account I was never informed of this at the time I spoke today, June 6th, to ?***? in tech support and *** in customer service who said nothing could be done I believe that is bait and switch, since we did not have truth in advertising What I would like is our old, even slower data stream with no limit on quantity There is no way I would have switched had I known I am angry and disappointed Please help
*** ***, MD
cc Revdex.com
I cancelled my service months agoThey keep 'rescheduling' pickup of equipment that is theirs that I now have to store for them and I was just told it would be approximately another month (3rd time they have rescheduled, each time the reschedule date is weeks to a month away)In the meantime, they are not issuing my refund because I have said equipment that they will not come pick up