Sciandra Building & Construction Inc.

Complaint: ***
I am rejecting this response because: The Children's Place has already said they would refund my moneyTo this point no refund has made, and I do not believe they will honor their promiseI will accept their response when I have received my refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I'm not able to see any of these orders on their websiteI'm not able to see anything which is very fishy to meIt's ok, I do business with so many companies and I never had an issue with receiving packagesIt's due to them being cheap and wanting their packages to come via post office instead of UPS or FedexThese orders they are referring to have missing items from my order that THEY cancelled, and never told me aboutbut have they spoke about that yet at all ? NO,(which I can bet are these "didn't get, we issued a refund"} they haven'tWhen an order wasn't received I always asked for a reship and was told they could only creditThis company is so full of lies and honestly, I'm over it because I will NEVER step foot near a Children's Place everYou people are nothing but liars and dishonest people! I NEVER had an issue with a company online BUT the Children's PlaceInstead of giving "canned" responses, you should be trying to assist me since I have been wanting to spend money with you peopleI will no longer waste my time with you people, just know that this is not good on a business sideI called and informed that my packages from June on I got, due to my "snow ***" of a neighbor bringing to meDO you think I would just wait around and call you people months after? I'm an honest person and called right away so I could pay for them and move forwardI see nothing but complaints from your company it's truly sad.
Regards,
*** ***

We are sorry for the disappointment Ms** *** has experienced. A merchandise credit was requested for this return on January 28, in the amount of $We are very sorry to hear the merchandise credit was not receivedWe have issued a replacement gift cardAn additional value of
$has been added to the return amount of $due to the inconvenience this has causedThe replacement gift card ($54.20) has been mailed via UPS tracking number: ***; it will be delivered tomorrow May 8, by 1:PMWe sincerely apologize for the inconvenience this has caused and we hope Ms** *** gives us another chance to earn her trust and loyalty

We are very sorry for the disappointment you experiencedOnline order # *** was returned by the shipping carrier (***) as undeliverableA full refund was issued to your credit card for this orderWe emailed you a code that can be redeemed on your next online order placed now through
April 30, We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

An email is generated from *** when an order is attemptedHowever, as indicated on the email attachment the customer forwarded, money won't leave the account until The Children's Place Retail Stores, Incprocesses the orderWe were unable to locate an order with the customer's information dated November 30, We do see that a new order was placed on December 16, in the amount of $That order was processed and was delivered on December 20, We apologize for any confusion this may have causedThank you for shopping at The Children's Place

*** ***
I am rejecting this response because:
I have been contacted by *** Cards directly after filing this complaint. After investigating, I was told that because it shows history of me opening previously sent e-mails and because they are able to see that the emails were sent they have no choice but to keep what has been reported to the Credit report agency When I search all my emails from every possible mailbox including jung/spam and trash, the only email from The Place card that I received was on March 18th and 19, Which I received after I updated my home address Before then, the last email was on 8/14/ So between those times I have not received anything and I am puzzled whyI find it very strange and it must be some sort of system error but The Place card denies any system or bank error stating that they have proof it was sent I on the other hand do not know how else I can prove that I never received such emails that would have allowed me to not get my credit report ruined Also I was told over the phone that because my past due balance was so low that as company policy they do not make collection calls even though the amount is due past days I am very disappointed with The Place Card, and Children's place for not being able to help me I have been with them for a long time and have been a loyal shopper but none of that matters
***

We are very sorry for the disappointment Ms*** has experiencedWe have forwarded the feedback received to the Call Center Management team; we will take the appropriate action regarding the recent interaction with Customer Service Our records indicate the orders were cancelled because
they did not meet our criteria for order processing and placementHowever, after further verification a new online order can be placedWe have replaced the reward points that were lost on the cancelled orderA new certificate can immediately be generated from the customer's online accountWe also emailed Ms*** a webcode that can be redeemed on her next online orderWe appreciate the opportunity to address Ms*** concerns, and we truly hope she gives us another opportunity to earn her trust and loyaltyThank you for shopping at The Children's Place

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that after finally following through on their promises, this resolution is satisfactory to meIt's unfortunate that this took months, but thank you Revdex.com for your assistance, as the business was not willing to work with me individually as a customer
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not received the store card yet, but if I do and it has the amount said then it will be acceptable

Online order # *** was delivered four months ago on January 12, The Post Office confirmed it was delivered to the person who answered at the delivery addressIf this order was not received, we suggest disputing the charge with your financial institutionWe sincerely apologize for the inconvenience this has caused

All products available on our website were 60% off with no exclusionsOur sale has since changedPlease visit our website for details regarding our current offerWe apologize for any confusion or inconvenience this may have caused

We are sorry for the disappointment you experiencedPer the programs terms and conditions The Company may issue reward certificates to you when you become eligible for a reward certificateFor full program details please visit our website at ***As requested, we have added
points back to your rewards accountWe have also reactivated your $rewards certificate; this certificate can be used now through June 30, We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has causedThank you for shopping at The Children’s Place

We are sorry for the disappointment Ms*** has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe offered 50% off ONLINE ONLY with the webcode: SPRINGTIMEPlace Cash could be redeemed in-stores or online through April 11,
We appreciate Ms***'s feedback and have forwarded it to our Marketing team for future considerationPlease be advised we are currently offering 50% off all items online; a webcode is not required as all items reflect the discounted priceWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place

When creating a rewards account you agree to the terms and conditions of the myPlace Rewards program, which state that unused points expire at the end of the calendar quarter one year after they are earned
Our records indicate you currently have points, which include points we recently added, and another courtesy points added by Customer Service on April 20, At this time, we can no longer add additional courtesy pointsWe apologize for the inconvenience this causes
We appreciate your feedback regarding wanting additional communication of expired pointsWe will forward your feedback to the appropriate team for future considerationPease visit our website at *** to view and manage your rewards accountThe "Point History" tab will include all transactions, as well as, points that will soon expireWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

Complaint: ***
I am rejecting this response because:
I feel that this is a disgrace to all your customers Everyone that I know, and even people I just happen to see, will now know your a disgraceful company I will not be shopping in your company any longer, nor will any one that I can discourage I am sure that this policy can and will be affected by the amount of negative impact I will make sure to make on your company
Regards,
*** ***

We apologize for the disappointment *** *** experienced*** notified us an apartment number was not included for this shipment; the address was corrected by *** and the order was delivered on 11/30/We are sorry to hear the order was not receivedA refund has been issued for this lost
orderPlease allow to business days for the credit to post to the accountWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedPlease be advised we do not have access to credit card accountsFor information regarding your credit card account, including assistance with canceling the card, please contact *** *** *** at ***Thank you for shopping at The Children's Place

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have printed the return shipping label to send back the items in exchange for a gift card to use for items in the correct sizeI am accepting the response in good faith that all the terms will fall through as promisedI understand policies are on all receiptsHowever, when shopping at a very busy location with people waiting in line, I did not hold up the line by reading in detail the policies printed on the receiptI expected that what I was told by the cashier in a quick conversation during checkout was correctAnd as this was my first time shopping at an Outlet location, I was completely unaware of the policies between storesI appreciate Children's Place assistance with this issue and help in having it resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this
response because:The items in question were purposely removed because of a sale offering that read "60% off, no exclusions" which is huge because the sale offer usually states that outwear and shoes are excludedThey were just being deceptiveShoes and outerwear showed back up soon after the sale ended and they were the same items that had previously been acceptedIt was noted by many many shoppers as was evident by their *** page commentsTHis kind of practice should be illegal!!!!!
Regards,
*** ***

We are sorry for the disappointment Ms*** experiencedReturns will not be accepted without a receipt or gift receiptOur return policy is listed on the cash-wrap in retail stores, on the back of the receipt and online at www.childrensplace.comOur records indicate a copy of the receipt was
located and emailed to the customer on January 4, 2016; we have attached the email for your recordsMs*** can visit any The Children’s Place retail store with a printed copy of the attached email and the store will be happy to process a return for the merchandisePlease be advised there are over retail The Children’s Place stores within a mile radius from the customer’s addressIf the credit card used is available at the time of the return, a refund can be issued to the original form of payment as long as the return is completed on or before February 3, The $courtesy gift card has been requested and will be mailed to the customer’s address within to weeksWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused