Sciandra Building & Construction Inc.

We are sorry for the disappointment [redacted] has experienced. Returns are not accepted without the original receipt or gift receipt. Our return policy is posted on all cash wraps, as well as, on the receipt and online at childrensplace.com. We will be happy to exchange the dresses for the same...

exact item in a different size if needed. We sincerely apologize for the inconvenience this causes.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting The Children's Place. Orders placed with standard shipping may take up to 10 business days for delivery. Business days are Monday through Friday excluding holidays. Our records indicate online order # [redacted] was delivered on December 7, 2016 (8th business day). We...

appreciate the opportunity to address your concerns. Thank you for shopping at The Children's Place.

UPS has confirmed the order was delivered to the correct apartment number, which is apartment 7A. UPS also confirmed the person who accepted this order, has received and signed for orders delivered at this location in the past. We suggest opening a charge dispute with the financial institution. We sincerely apologize for the inconvenience this has caused. As a token of our appreciation, we have emailed the customer a 40% off code that can be used on a future online order.

We are sorry for the disappointment you experienced. Our records indicate the Post Office was unable to deliver order # [redacted] as addressed and returned it to our warehouse. We have processed the return; a refund was issued to the credit card in the amount of $25.67.  Please allow 3 to 5...

business days for the credit to post to your credit card account. We have also mailed a replacement gift card in the amount of $50.00. Please allow 5 to 7 days for the card to arrive by mail. We appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused. Thank you for shopping at The Children's Place.

Complaint: [redacted]
I am rejecting this response because:
I have not received any online code and I haven't received no notice about a refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have the email with [redacted] that shows the transaction.  I have attached a PDF copy of the email to this email.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
When I called them the last time they have told me that a total of 17 packages and now all of a sudden that has decreased. I want order number and items to prove this since they are a bunch of liars. I mean their track record shows this. Look how many people have reported them.Go on any of their social media and you can see it. They have provided me with codes and such due to THEIR website having issues and promo codes they gave me that didn't work! All of this should be notated and on top of that all calls are recordered! They are lying to the Revdex.com to try to justify their malicious acts. That's ok though because now since you people are trying to flat out lie on my name I will NEVER shop in a store since you people are slandering my name by telling the Revdex.com wrong information! Prove this stuff, there's no way there's been that many packages. I have been very honest and upfront. Let's not forget the orders where you guys cancel stuff. It won't stop here, believe that. I know so many people and I will let them all know of this posting and all your lies.
Regards,
[redacted]

A [redacted] pre-paid label was sent via email to [redacted] on 08/14/2017, so the items can be returned to our corporate office at no cost to her and reviewed by our Quality department. The tracking number [redacted] indicates  the items have not yet been given to [redacted] Please send the...

items by using the label, so they can immediately be reviewed. We appreciate the opportunity to address your concerns.

Complaint: [redacted]
I am rejecting this response because:It took over one week to get a response. I had repeatedly contacted and waited on hold to speak with customer service only to be given options that did not work.  I tried redoing my order dozens of times. I tried different sources, work computer, home computer, telephone and nothing worked.  I honestly feel that this business ran black Friday advertisements to draw business however you were never able to purchase anything at the black Friday price.  Only after I filed my complaint, did they more than one week later respond to Revdex.com and me. No one ever attempted to get back to me with a solution prior to the complaint. I feel as though I am in the same boat as I was before. Items I wanted are no longer available and the prices they were advertised over a week ago are no longer. 
Just a completely frustrating experience and poorly run business.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIME50 promo code. We customers had to pay to receive the PLACE cash. All of the prices were raised as soon as the PLACE cash became valid, and prices returned to normal as soon as PLACE cash expired. The fact that you are running a promo now is irrelevant to the complaint. I was not offered any form of recompense. This statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promised. This issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cash. The least I would expect is a refund portion for my original purchase, which some have already received. 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is the same generic response they give every single person that is complaining all over their social media accounts. What you are doing is still wrong. 
Regards,
[redacted]

We apologize for the disappointment you experienced with the gift card you received. At this time, we have submitted the request for the gift card for $25 to be replaced. A new gift card will be mailed to you and it should arrive within 2-4 weeks. We apologize for any inconvenience this matter has...

caused you. We value the relationships we have with our customers and we appreciate the opportunity to address your concerns.

Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Saugus location. The Children’s Place values the...

relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty.
Our records indicate four $5.00 off replacement coupons were emailed to you on 12/04/2016. We have also added 400 points to your rewards account, which will generate a $20.00 off rewards certificate in the month of January. We appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has caused. Thank you for shopping at The Children's Place.

We are very sorry for the disappointment Ms. [redacted] has experienced. Ms. [redacted] has a history of reporting missing packages. The customer reported the first missing order on September of 2014. On March 31, 2015 after refunding or re-shipping a total of 12 packages that were reported lost/stolen, we...

advised Ms. [redacted] that we wouldn’t be able to refund her for lost/stolen packages in the future and suggested she make purchases in-store to prevent losing additional shipments.
Ms. [redacted] continued to place online orders after our March 2015 interaction, and contacted us to report those orders lost/stolen as well. We have extended many courtesies to Ms. [redacted] and even after advising the customer we could no longer credit her, we complied with her requests and credited her for the additional orders that the customer claimed to not receive. On July 22, 2015, Ms. [redacted] called again to indicate the most recent order was not received. We apologized and explained we were unable to refund her for that order and suggested she dispute the charge with her financial institution. Ms. [redacted] did not dispute the charge with her financial institution and attempted to place a new online order on July 31, 2015; this order was cancelled. We have refunded and/or re-shipped a total of 15 packages that were reported lost/stolen from September 2014 through July 2015. On February 12, 2016, Ms. [redacted] contacted us to report a neighbor had delivered several packages to her. These were orders that were delivered on July 2015.
Ms. [redacted] also has a history of reporting issues with Customer Service with our store staff and Call Center. We have offered many courtesies, such as: percentage off coupons, all of which were redeemed online. We have also added courtesy reward points (over 47,000) to Ms. [redacted]’s account, which were converted into rewards certificates worth $220.00. These certificates have all been redeemed by the customer in-store or online.
We will no longer be able to accept online orders, nor will we be able to extend additional courtesies to Ms. [redacted]. We suggest the customer visit our retail or outlet locations for all her future shopping needs. We sincerely apologize for the inconvenience this causes.

When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placement. If an order does not meet one or more of our rules for online processing, the order is cancelled. This was the case with Ms. [redacted] order. For...

security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theft. However, after additional verification, Ms. [redacted] may place a new online order. We sincerely apologize for the inconvenience this has caused.

Please be advised The Children's Place credit card is issued by [redacted]. The Children's Place does not have access to credit card account information. We have forwarded the customer's concerns to [redacted] (Place Card Services) for review. A follow-up response will be...

provided to the Revdex.com directly from [redacted]. We are sorry for the inconvenience this has caused.

The coupon code was provided at the time of the call to Customer Service. The 25% off one-time use only code is: [redacted] and it can be used now through 04/30/2017. The sale is still available on our website. Please visit us at childrensplace.com and select the "ship to" link on the top of the page to select Canada. We have confirmed online orders can be shipped to your postal code [redacted]); free standard shipping is also available for orders shipping to this postal code. We appreciate the opportunity to address your concerns. Thank you for shopping at The Children's Place.

We are very sorry for the disappointment Ms. [redacted] has experienced. The Children's Place credit card is issued by [redacted]Bank. We have forwarded the customer's concerns to [redacted], but suggest she contact them directly to review account information or discuss credit card account information. [redacted]Bank Place...

Card Services can be reached by phone at [redacted]. We apologize for the inconvenience this has caused.