Sciandra Building & Construction Inc.

We are sorry for the disappointment Ms. [redacted] has experienced. Place Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locations. We are currently offering 50% off ONLINE ONLY with the webcode: [redacted]; this is a limited time offer. Place Cash can be...

redeemed in-stores or online through April 11, 2016. We have forwarded Ms. [redacted] feedback to our Marketing team for future consideration. We apologize for any inconvenience this has caused. Thank you for shopping at The Children's Place.

We appreciate your comments regarding our return policy. It is our intention to appeal to the widest variety of customers and preferences with our designs, products and business practices. Your feedback is appreciated and important because it helps us improve our business strategies. Please note that all customer comments are forwarded to the appropriate department for consideration.
We will be happy to locate original purchase receipt and email it to you, so the store can assist you with this return. If purchase information is available, such as: date of purchase, store where the purchase was made, payment method used, please email us at [redacted] so we can search for the receipt. We sincerely apologize for the inconvenience this has caused, and truly hope you give us the opportunity to earn your trust and loyalty again.

Thank you for contacting The Children's Place. We were unable to locate a recent online order with the customer's information. The last order in the system placed with [redacted] name and address is dated May 5, 2016. If the order was placed with different customer information, please contact our...

Customer Service Center at [redacted] so we can look into this further. We apologize for the inconvenience this has caused. Thank you for shopping at The Children's Place.

Complaint: [redacted]
I am rejecting this response because:I did not receive a delivery or a shipping confirmation. At this point, I would prefer a refund rather than wait for delivery.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry for the disappointment Ms. [redacted] has experienced. Without the original sales receipt, an exchange can be made for the same item in a different size. However, items from the "toddler boy" category are not the same than merchandise from the "boy" category. We apologize for any confusion...

or inconvenience this may cause. We will be happy to locate the original receipt and email it to the customer, so the store can assist her with this return. We emailed Ms. [redacted] and asked that she provide us necessary information to locate the receipt. We look forward to hearing from her with the requested information.

We are very sorry for the disappointment [redacted] has experienced. Our records indicate online order number [redacted] was delivered on November 3, 2016 by the Post Office. Since the order was reported lost/stolen by [redacted], a courtesy refund was processed. Please be advised refunds are issued...

in the original form of payment. [redacted] paid $9.44 on her [redacted] and $50.00 on a gift card. A refund will be issued to the [redacted] in the amount of $9.44, and a replacement gift card will be issued for $50.00. We appreciate the opportunity to address your concern. Thank you for shopping at The Children's Place.

We are very sorry for the disappointment you experienced. Place Card Services ([redacted]) has removed the unauthorized charge from your credit card account, as well as, the interest fee generated. We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has...

caused. For balance inquiries, please contact Place Card Services at [redacted]. Thank you for shopping at The Children's Place.

We are sorry for the disappointment Ms. [redacted] has experienced. We have attempted to refund the [redacted] account for the order total. However, this credit has been rejected because the customer opened a dispute with her financial institution. When a dispute is opened, the financial institution...

refunds the customer the disputed amount. At this time, The Children’s Place cannot submit a credit until the customer closes the dispute with the financial institution. We apologize for the inconvenience this has caused.

A refund in the amount of $9.44 was issued to the customer's [redacted] ending in [redacted] A gift card ending in [redacted] in the amount of $50.00 was mailed to the customer's address on 01/18/2017. We appreciate the opportunity to address your concerns. Thank you for shopping at The Children's Place.

[redacted]
I am rejecting this response because:
I am not the only person who has had this issue recently.  I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return.  This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price.  Very shady practices.
[redacted]

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placement. If an order does not meet one or more of our rules for online processing, the order is cancelled. This is the case with [redacted] orders. For security...

purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theft. When placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone number. We apologize for the inconvenience this has caused.

We are very sorry for the disappointment [redacted] experienced. A gift card was mailed to [redacted] on February 8, 2017. We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused. Thank you for shopping at The Children's Place.

We are sorry to hear the order was not received. A refund was issued to the original form of payment. Please allow 3 to 5 business days for the credit to post to the account. We appreciate the opportunity to address your concern. Thank you for shopping at The Children's Place.

Complaint: [redacted]
I am rejecting this response because:
I still have not received the correct shirt! They sent me one that I did not order I never received the one I ordered!!
Regards,
[redacted]

We are sorry for the disappointment [redacted] has experienced. We appreciate her comments regarding our recent online offer.  We will be updating our messaging for future mailings; we thank you for taking the time to contact us regarding this topic. Your feedback is important because it...

helps us improve our marketing strategies. Please note that all customer comments are forwarded to our marketing department for consideration. We appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused.

Complaint: [redacted]
I am rejecting this response because: I have not received any such coupon AND it would not let me enter my CANADIAN postal code for shipping or billing address AND the sale is probably over and so are the items I wanted!
Regards,
[redacted]

We are very sorry for the disappointment [redacted] has experienced. Our records indicate online order # [redacted] was delivered by the Post Office. The Post Office confirmed the order was given to the person who answered the door at the delivery address. A refund cannot be issued at this...

time as the Post Office confirmed delivery of this shipment. If the order has not been received, we suggest disputing the charge with the financial institution. The Children's Place credit card is issued by [redacted] The financial institution can be reached by dialing [redacted]. We sincerely apologize for the inconvenience this has caused.

We are very sorry for the disappointment Ms. [redacted] has experienced. A refund was issued to the customer’s account for the full cost of the missing pants; this credit was processed on August 28, 2015. The credit can take 3 to 5 business days to post to the account depending on the financial...

institution. We have also mailed a $25.00 gift card in hopes that Ms. [redacted] gives us another opportunity to earn her trust and loyalty. We sincerely apologize for the inconvenience this has caused. Please let us know if we can be of further assistance.