Sciandra Building & Construction Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize that the desired items were unavailable online during the time you shoppedWe encourage you to continuously check our website for updates on merchandise availability and stylesWe sincerely apologize for the inconvenience this has caused

Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Bay Terrace Shopping Center locationThe Children’s Place
values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyWe apologize for the inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I ask in addition that TCP train its customer service representatives in resolving issues such as this so customers would not need to file a complaint with the Revdex.com This experience has left a bad taste in my mouth and I will no longer do business or recommend anyone do business with TCP
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
*** ***

We are very sorry for the disappointment you experiencedOrders placed with standard shipping may take up to business days from the order date to be deliveredOur records indicate your order (*** is scheduled for delivery today, December 14, Therefore, the order can no longer be
cancelledFor detailed tracking information, please visit the *** site at *** with your tracking number: *** The items can be returned to your local store for a refundWe sincerely apologize for the inconvenience this has caused

Thank you for contacting The Children's PlaceWe are very sorry for the disappointment you experiencedOnline orders placed with standard shipping may take up to business days to be deliveredOur records indicate online order number *** was shipped today via *** tracking number:
***We regret to inform you that we are unable to cancel this order as it has been processedHowever, items can be returned to any The Children's Place retail or outlet locationYou may also refuse the shipment, so it can be returned for a refundWe appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place

We are sorry for the disappointment you experiencedOur records indicate the order was delivered to the address selected at the time the order was placedUPS has confirmed the delivery and provided signature proof, which shows the same person who signed for this package has signed for previous
orders at this same locationWe have attached the confirmation for your recordsWe sincerely apologize for the inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The Children’s Place processed credits for the items received in our warehouse for both online ordersMs*** later contacted us as she mentioned she was missing refunds for several itemsWe offered a courtesy refund for these items in form of a gift cardThe gift card in the amount of
$was mailed to Ms*** on May 19, This gift card was redeemed on July At this time, no further credit or refund is dueWe apologize for any confusion or inconvenience this has caused

We are sorry for the disappointment *** *** has experiencedWe have asked that the customer provide the full gift card number and order number, so we can look into this furtherWe apologize for the inconvenience this has caused

Complaint: ***
I am rejecting this response because:Like I stated before no one in my residence receive this package, at the time postal mail is delivered no one is at the residence and there is a place we're mail/ packages can be securely, this package must have been mistakenly delivered into the wrong hands of someone non generous to deliver to the correct party
Regards,
*** ***

We are very sorry for the disappointment you experiencedWe appreciate your comments regarding our recent online offer. We will be updating our messaging for future mailings; thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us
improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused

Tell us why here
November 21,
Case#: ***
Dear *** ***
Thank you for contacting The Children's Place
We are very sorry for the disappointment you experiencedOur records indicate online order #*** was delivered November 20, We hope you found everything to
your liking and are pleased with your purchaseThank you for shopping at The CHildren's PlaceWe apologize for the inconvenience this has caused
If we can be of further assistance, please contact Customer Service at ***, or visit www.childrensplace.com to view our Frequently Asked Questions
Sincerely,BrendaResolution Specialist

Complaint: ***
I am rejecting this response because:
There was no reason for this package to not be deliveredThe address was the same, saved address successfully used for a previous orderNo other companies have had any problems delivering packages to me before, including shipments from different companies in the weeks leading up to this deliveryThe company never once tried to conract me to discuss the problem with shipping, nor did the delivery company ever contact me to try to address any issues they were havingThe company has failed to address any of my concerns about their decision to simply refund the cost of the order, including the fact that I needed thise items, spent almost hours finding and selecting those items, and the fact that by failing to complete my shipment and refusing to re-ship it they are costing me almost $in lost coupons and savingsI should have been contacted immediately to resolve whatever shipping issue they claim to have had, but instead I had to inform them that my package had been marked as delivered despite the fact that it had not beenUntil then, there was no indication they had any intention of even acknowledging that they had failed to have my package deliveredGiven that: they made no effort to resolve the shipping issue, no other company has had any issue delivering to this address, they, themselves, have successfully delivered a package to me using this exact same shipping information just a couple months before, and given the financial loss I will suffer if they do not follow through on shipping this order, they have a duty to reship this order immediatelyOtherwise, I expect a refund for the cost of the order PLUS the $cash value of the coupons I earned and used for that order, to ensure that I am not the one suffering a financial loss due to their failure to deliver this shipment
Regards,
*** ***

Complaint: ***
I would like to thank the business for the prompt response and for courteously adding back 3,pointsHowever, I am rejecting this response because this is just a partial refund of points I lostI have asked for the full refund of $worth of lost points, but I only received $these are the dates when I lost $worth of points:- 4/11/- $10- 12/1/- $10- 11/11/- $I am also missing points - please refer to my original complaint for the explanationTo sum up, I still need 3,points to be credited back to my accountAlso, the business did not address my concerns regarding their communication (the lack of) regarding expiration of pointsCustomers should be notified when their points are about to expire.Thank you again so very much for taking the time to address this issue - I appreciate your kind consideration
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Attached please find a copy of the email sent to the customer on 11/14/2017, which shows a 40% code was providedWe also show the refund for the amount of $was processed successfully on the same date Please be informed from the date the refund is processed it can take 3-business days to post back to the original form of paymentWe appreciate the opportunity to address your concern and apologize for any inconvenience this matter has caused

We are sorry for the disappointment you experiencedUnused points expire at the end of the calendar quarter one year after they are earnedFor details regarding myPlace Rewards terms and conditions, please visit our website at ***
We have added points to your
rewards account as a one-time courtesyThe points can be converted into a rewards certificate at your earliest convenienceThank you for shopping at The Children's Place

Online order # *** was processed and shipped via *** tracking number: ***According to ***, the order was delivered on June 18, at 1:PMThe customer has now received two shipments (the original one, and the second that was re-shipped) plus a refund in the amount of
$We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place