Sciandra Building & Construction Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Thank you for your assistance in this matter
Regards,
*** ***

We are very sorry for the inconvenience this has causedThe refund included two packs of socks and a floral dress that were not available to re-ship for Order # ***We were able to process a refund to the customer's *** account today, September 27, The credit was issued for $11.76, which includes the items below plus taxThe unique transaction ID number for this credit is: ***We appreciate the opportunity to address your concernThank you for shopping at The Children's Place
* *** *** *** *** *** *** * * *** ***
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** ** *** *** ***
*** * ***

We are sorry for the disappointment Ms*** experiencedThe refund check along with a courtesy $Off in-store coupon was mailed via *** next day air serviceThe tracking number for this shipment is: ***This shipment will be delivered by 3:PM todayIn addition, a
$courtesy gift card was mailed on 08/19/and should arrive within daysWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused

We are sorry for the disappointment you experienced with our product. We would like to have the sweater returned to our corporate location so it can be reviewed by our Quality Assurance department. A [redacted] mailing label was sent via email, so the item can be returned to us at no cost. Once we...

receive the merchandise our Quality Assurance team will review the specific issue you have described. If you have the receipt or packing slip from the original purchase, please include it with the return. If you no longer have the receipt or packing slip, and you are due a refund, it will be issued in the form of a merchandise credit for the current selling price. Merchandise credits can be used at any of our Children’s Place Retail or Outlet Stores. We appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused.

We are very sorry for the disappointment Ms. [redacted] has experienced. We update the availability of the items on our site in close to "real time". Items that you find on our site are available in the sizes that display on the product page. In rare circumstances (such as where two or more users...

purchase the last unit of an item almost simultaneously), it is possible that the item that was ordered will be unavailable to ship. In such an event, the item will be canceled from the order and you are notified by email. This was the case with Ms. [redacted] order. Items on our website may be replenished at a later time. Therefore, we encourage you to continuously check our website for updates on merchandise availability and styles. Although we cannot guarantee that pricing will be the same, we are currently offering 50% off your online order with the webcode: [redacted], plus free standard shipping on all orders. We sincerely apologize for the inconvenience this has caused.

A refund has been issued for the missing item. Please allow 3 to 5 business days for the credit to post. We apologize for the inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to The compliant. They did send a replacement card but it's still unacceptable to have had to wait 2 months for it. The customer service s[redacted] and we do not want to do business here again. I will be shocked if I receive the items I was forced to purchase.

Complaint: [redacted]
I am rejecting this response because:
I need a refund asap....that is a hassle. I donated the clothes because the tags were off
Regards,
[redacted]

We are very sorry that an item was missing from your shipment. Our records indicate the item was reshipped via UPS tracking # [redacted] We are happy to see the item was delivered on 08/18/2017. We appreciate the opportunity to address your concerns, and apologize for the inconvenience...

this has caused.

A replacement gift card was mailed to Ms. [redacted] via [redacted] tracking number: [redacted]. Tracking information indicates the card was delivered on 01/18/2017. We appreciate the opportunity to address your concerns. Thank you for shopping at The Children's Place.

We are very sorry for the disappointment [redacted] has experienced. We emailed the customer and provided troubleshooting steps to follow; we also provided a 30% off code that can be used on her next online order. We apologize for the inconvenience this has caused. Thank you for shopping at The...

Children's Place.

Complaint: [redacted]
I am rejecting this response because:There are no calls on my phone or messages fron [redacted]. Check my phone records, by all means. If these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be delivered. I would like proof that anyone attempted to call me, ever. If I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not to. Since the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my package. Again, I explicitly stated I just wanted my package. The company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my money. I have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks for. I will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakes. And clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The district manager have been in contact with me as well and I hope the employee responsible has been addressed. 
Regards,
[redacted]

We are very sorry for the disappointment [redacted] has experienced. Our records indicate [redacted] was subscribed to our Canadian email list until February 24, 2017 when she unsubscribed. All emails received included promotional offers for orders shipping to Canada. However, when clicking on...

the email, customers are directed to The Children's Place website. Customers are routed to either US or Canada depending on their location. It's possible that [redacted] was accidentally directed to the US website as she is near the US border in [redacted] We suggest confirming the country by verifying the flag on the "ship to" section located on the top of the webpage. We are sorry for any confusion this may have caused. We are happy to inform you that we are currently offering up to 75% off for orders shipping to Canada. Our Basic denim styles are 50% off and the 25% off code offered to [redacted] by Customer Service can be redeemed with the current sale. This means basic denim styles can be purchased at $7.49 CAD. We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused.

We are very sorry for the disappointment you experienced. At this time, we do not have the system capabilities to modify or cancel an order once it's placed. As soon as the order is confirmed, we begin the fulfillment process and are unable to make any changes. Orders returned to our distribution...

center by the shipper cannot be reshipped to a different address for security purposes. Once the return is received the refund process begins and a refund is issued back to the original form of payment. Our records indicate your order was returned; a credit will post to your account within 3 to 5 business days. We are happy to inform you that we are still offering 50% off online. We have emailed you a webcode that can be redeemed on your next online order to receive an additional discount. We sincerely apologize for any inconvenience this may cause. Thank you for shopping at The Children's Place.

Complaint: [redacted]
I am rejecting this...

response because: it does not address The Children's Place's false advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" sale. This was false advertising, and manipulative business practices. It's dishonest and inappropriate and unfair to the consumer. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The [redacted] claim was opened due to a lack of response from childrens place.  And again, due to their lack of customer service, they are still delaying.   If childrens place actuallly spent the time to look into this more they would have seen the [redacted] claim was closed on September 16th.   And they never even addressed my issue of two different refund amounts promised.   Oh and the reason it was closed on the 16th was because that is the date they finally replied to my [redacted] claim.  I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in 24 hours, they do not.

We are very sorry for the disappointment you experienced. Orders placed with standard shipping can take up to 10 business days from the date the order was placed to be delivered. Online order # [redacted] should have arrived by December 13, 2016. Our records indicate the shipment is scheduled for...

delivery today, 12/14/2016. We sincerely apologize for the delayed delivery. A refund was issued for the order total. Please allow 3 to 5 business days for the credit to post to the account. We are sorry for the inconvenience this has caused. Thank you for shopping at The Children's Place.

We are sorry for the disappointment Ms. [redacted] has experienced. Online order # [redacted] could not be delivered by the carrier because of an incomplete address. A refund for the order total ($62.96) was issued to the original form of payment on August 20, 2015. Credits can take 3 to 5 business days...

to post depending on the financial institution. We are sorry for the inconvenience this has caused and hope Ms. [redacted] gives us an opportunity to earn her trust and loyalty again.