Sciandra Building & Construction Inc.

Our records indicate a refund was attempted on September 12, 2016. However, the refund was rejected as Ms[redacted] opened a dispute with [redacted]. Refunds cannot be issued to an account once a dispute has been filed. Please close the dispute with [redacted] and let us know. We will be happy to re-submit...

the credit request. We apologize for the inconvenience this has caused.

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placement. If an order does not meet one or more of our rules for online processing, the order is cancelled. This was the case with Ms. [redacted]' order. For security...

purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theft. We have emailed another coupon code to Ms. [redacted]. However, we cannot guarantee that a new order will be processed and shipped. If the new order does not meet our requirements, it will be cancelled. If the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needs. Please visit our website at [redacted] to view a list of stores in your area. We apologize for the inconvenience this causes.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Please note that the first shipment was only of ONE item because I was told the original box with all the items was lost.  Either way, I thank you for the resolution provided.

We apologize for the disappointment Ms. [redacted] has experienced. Please be advised we do not have credit card account information, as the card is issued by [redacted]Bank. The customer must contact Place Card Services - [redacted]Bank directly to discuss credit card account information. They can be reached by phone at [redacted]. We apologize for the inconvenience this causes.

We are very sorry for the disappointment [redacted] has experienced. On occasion, we find that items are no longer available only when we go to pick them. Because our inventory is seasonal, we do not 'back-order' items on customer orders. [redacted] was charged only for the items that shipped,...

which is a total of $18.80. [redacted] has informed us the original hold will drop from the account on or before June 19, 2017. At that time, the funds will become available for [redacted] to use. We emailed [redacted] and offered a percentage off discount coupon that can be redeemed on a future online order. We sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry for the disappointment Ms. [redacted] has experienced. Our return policy as indicated on purchase receipts and online at [redacted] state purchases made in outlet locations must be returned/exchanged in any outlet location. We are sorry to hear that an outlet location is...

currently not available. We have emailed Ms. [redacted] a [redacted] pre-paid label that can be used to return the merchandise to our warehouse as a one-time courtesy. A gift card will be issued for the merchandise total once the items are received. Gift cards can be redeemed in any of our retail locations, as well as, online at [redacted]. We appreciate the opportunity to address Ms. [redacted] concerns and apologize for the inconvenience this has caused.

Place Cash could be redeemed online or in-stores. The 50% off offer was available online only at childrensplace.com. We appreciate your comments regarding our recent offers, and have forwarded your feedback to our Marketing team for future consideration. We sincerely apologize for the inconvenience this has caused, and hope you give us another chance to earn your trust and loyalty. Thank you for shopping at The Children’s Place.

We are very sorry for the inconvenience this has caused. [redacted] confirmed they were unable to complete delivery for the order. [redacted] also indicated they attempted to call [redacted] and left a voicemail asking that she return their call on January 12, 2017. [redacted] held the shipment for 5 business days and returned it after this time. Since the order was returned as undeliverable, we issued a full refund for the order. We have provided [redacted] a 40% off webcode which is valid now through April 30, 2017. We are currently offering 40 to 75% off online at childrensplace.com plus free standard shipping on all orders. We confirmed all items [redacted] ordered are in stock and can be reordered online. The subtotal amount for the returned order was $55.28. If the items are reordered by Ms. Smith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $18.42 from the original order. We sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty again. You may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our website. Below please find a list of UPC numbers and sizes from your order # [redacted]  00889705479836 - size m(7/8)00440001686115 - size 800889705393699 - size 800889705444612 - size m(7/8)00889705457926 - size 1000889705432145 - size m(7/8)We appreciate the opportunity to address your concerns. Thank you for shopping at The Children's Place.

I am rejecting this response because:It is clear by looking at those signatures that none of them are the same. They are all scribble and none of then look alike. They don't even look like [redacted]. This is unacceptable and something needs to be done to rectify this matter. I had another pacakage that was supposed to be delivered the same day and I'm experiencing the same issue. Those signatures aren't even legible.

Online order # [redacted] was delivered to the customer's PO BOX on 01/17/2017 by the United States Post Office. The [redacted] tracking number for this shipment is: [redacted] Thank you for shopping at The Children's Place.

Online order # [redacted] was shipped on November 6, 2016. We are very sorry to hear the order was not received. A refund has been requested for the order total ($20.94). The credit should post to the customer's account within 5 to 7 business days depending on the financial institution. As a token...

of our appreciation to [redacted] we have added 400 points to her rewards account. These points will be converted into a $20.00 rewards certificate on December 1, 2016. The purchase that was refunded generated double reward points, which will not be removed from the customer's rewards account. We appreciate the opportunity to address her concerns, and apologize for the inconvenience this has caused. We hope [redacted] gives us another opportunity to earn her trust and loyalty. Thank you for shopping at The Children's Place.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting The Children's Place. Our records indicate online order # [redacted] was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to [redacted] tracking number: [redacted] We have submitted a courtesy refund for this order...

since the order was not received. Please allow 3 to 5 business days for the credit to post to the account. Thank you for shopping at The Children's Place.