Second Nature Brands Reviews (%countItem)
Second Nature Brands Rating
Address: 333 Fayetteville St STE 600, Raleigh, North Carolina, United States, 27601-1772
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10:00 AM - 06:00 PM
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An order was fulfilled without my knowledge. The company never notified me like they said they would before my next order.
Last year I received a free sample. I then spoke to a customer service rep to place an order. He informed me that I would get notified before my next order. That never happened. I did not know I was getting an order until I saw it on my credit card account. In the last year the company changed names which I also did not know about. I tried working with customer service and they said there is nothing they can do. They also stated that they had emailed me about the name change and about my order that was placed on 3/11/2020. I searched through all of my emails(inbox, spam, all mail, ect.) and I did not have anything ever from this company past my last order. They informed me they sent me an email on 3/4 and that I opened it on 3/11. The only email I received was one from trying to change my password because I could not even get into their site. They also told me on the 12th that they could not cancel the shipment but did not produce a label for the shipment 8 hours later.
I do not need this size filer anymore. I am seeking a refund. I am willing to send the product back if they send me a label to do so.
Our apologies. The email reminder that was to have been sent 7 days in advance of the 3/11/2020 shipment was not set up correctly. A refund has been issued.
We've been a FilterEasy/Second Nature customer since Jan 2018 and LOVE the service! The filters are good quality, and the convenience of them arriving on time is invaluable. We have ours set to every 3 months, and every time they arrive, I realize how quickly 3 months has gone. I don't think I was really changing them on time before! Such an easy company to deal with; the fact that they give the first shipment free to try them is awesome as well. Agree with other reviewers that people shouldn't take advantage of that.
Thanks for your review, ***. We appreciate your business. Happy 2 year Filter-versary!
Filter Easy which is now Second Nature Fraudulently charging Consumers.
Filter Easy which is now Second Nature has fraudulently taken $80 from my bank account. I have tried to resolve the issue with the Company and have been stone walled. I created an account but never placed an order. October 2019 my bank account was charged $80. I called Filter Easy/Second Nature after verifying where the charges came from. I explained to them that I had never ordered or received filters from them. I was sent an email from this company showing tracking numbers for the item they said they shipped. I showed supporting evidence that *** and *** Never shipped anything to me. *** Showed still awaiting item from merchant (this is still showing 7 months later) and *** shows no deliveries with the Tracking number provided to me by Filter Easy/Second Nature. I Never received any emails prior to my contact with them in October 2019. I am Appalled with the way they have handled business. To this day Jan.21st, 2020 I have not had any Filters delivered nor have I had a refund.
Note: I was only able to upload 1 document for supporting proof. I do have more documentation if needed.
I am asking Filter Easy/Second Nature for a Full Refund of $80 back to my bank account.
Hello ***,
We're sorry to hear that you were disappointed with your experience. We can assure you that Second Nature is not a scam. We are a subscription service that sends air filters on the schedule chosen. When you initially checked out on our site and "set up an account" you agreed to our Terms of Service and set your shipment schedule at that time. There is no additional "placing an order" that needs to happen. We did our part by fulfilling your order as instructed, which was exactly 3 months later. If you did not intend to keep the subscription, you had 3 months from your initial sign up (initial shipment was free: a $80 value) to cancel before we charged your next shipment.
Our Terms of Service that you agreed to can be found here: https://***
Both shipments that were sent to you show by *** as being delivered. *** is unable to supply a Proof of Delivery on these shipments, as they are delivered via *** with no signature required. Please see here: https://www.*** Not being able to get the Proof of Delivery is not proof that they were not delivered; as *** has scanned records to indicate that they were.
Our Director of Customer Care has reached out to you regarding your concerns: once by voicemail and once by email, and never received a response. If you are unfamiliar with how subscription services work, please know that we are operating in the same fashion as most. The convenience aspect of auto deliveries is underscored by the fact that you don't have to place individual orders for products to be delivered. We apologize if that is not something you are comfortable with. Having shipped you $160 worth of air filters, however, we must uphold our Refund Policy. https://
The first thing I would like to respond to is when did I call you a scam? I said Filter Easy/Second Nature took $80 from me after I proved that the account was never set up completely and I did not start service with your company. I also proved that the delivery from both *** AND *** WERE NOT DELIVERED. The Smart post still has a tracking number which shows No items found. I would like a copy of delivered items from both *** AND *** that your company has.
I do know how subscriptions work very well and I know when a company is stealing money from customers. There are several complaints with the same issues on many sites not just Revdex.com. My Complaint has nothing to do with terms and conditions it has to do with Not signing up for service and NEVER receiving a product from your company. Why wasn't any email sent to me from December 2019-Oct20th, 2019?
Stating that an account "was never set up completely" is inaccurate and misleading to consumers. You completed a checkout process online in which you set your filter delivery details, including delivery schedule, PROVIDED YOUR PAYMENT INFORMATION, agreed to the terms and conditions, and successfully checked out. It's not clear to us how this was an incomplete transaction?
Here is the tracking link for your most recent shipment: https://***
The first is now too old to display on ***'s website, but we are able to provide a document with the tracking details (can't seem to upload here). Customer Care would be happy to send you this and work through this issue with you.
We can assure you we are not "stealing money" from customers. You signed up for a service; we sent you the products as requested at sign up. Subscriptions can be cancelled at any time; as long a cancellation is received before the next shipment, you would not be charged for that shipment.
Our first free shipment offer exists for folks to try our service. If it's not for them, we understand. If no cancellation is received, we send the next shipment as we promised. We cannot sustain shipping products indefinitely for free because the offer is being abused or a customer "forgot" to cancel and now sees that as our fault. Understandably, no business could operate that way.
This company is great. After reading the bad reviews and can honestly say the bad reviews are the customer's fault, not the company. When any company offers a free trial on a product it is so you can try it out one time for free so that you can decide if it is worth keeping or canceling. When you sign up for the free trial 99% of companies that offer this do require an active credit card for verification on any subscription orders and they most certainly will charge $1.00 for the verification which is 99% of the time refunded since it is only for verification purposes.
Also, the ones on here requesting an order of 12 filters for free are the scammers, not the company.
They in no way offer you 12 free filters on a free trial. Read the fine print or terms and conditions before placing your order it is clearly stated what is done and how many. If you are ordering 12 filters and using a credit card that has no funds on it then its a very clear picture you are trying to abuse the free trial and scam them out of a product for nothing especially if it is $200 worth of the product. Get real no one in their right minds would do this for anyone, not any company!
The free trial they give you can be canceled at any time but if the product is already in shipping stage or shipped there is no way to back it out meaning if you cancel once it's in this stage then you will still have to pay for the items shipped but will o longer receive any thereafter. No, I do not work for this company but being in the retail business for over 30 years I know-how subscriptions work on the back end and shipping. The only thing you can do is if the company offers a return policy the utilize this for a refund once you have canceled your subscription. Most companies offer so many days to return products to them unopened or used.
Also when you sign up for the free trial if you can not remember to cancel it if you do not like it then it is your fault your next order shipped and you were charged because you did not call and cancel it. It baffles me and sickens me how many customers in this world want to get shotty with customer service reps and companies for there own stupid negligence on their part and not the company. Free advice if you can't remember to cancel then do not sign up or buy you some post-it notes, make notes in your smartphone, or set a calendar reminder notification to remind to 2 weeks before the next shipment is to go out. Get a life and grow up.
thank you so much for the wonderful review! We do offer our free trial in the hopes that folks will try our service, LOVE the automatic deliveries, and look forward to never having to go to the store again for air filters.
While is it disappointing that some people just want products for free, we know and appreciate that the customers who really love the convenience of our service and the quality of our products, will be customers for a long time. We built our company on the concept of making things easier for folks. To that end, we stand behind our part for every Second Nature subscription: we will deliver air filters on your chosen schedule. We try not to make it any more complicated than that. No one has time for complicated.
We appreciate your understanding of our business model and thank you for being a subscriber. While you are correct in stating you do not work for Second Nature; if you ever want to change that, let us know :)
Scam! surprise charge without notification and poor customer service who was not willing to help
Problem date/ purchase date: 11/7/19. 12X30X1 filters. I initially tried this company using a free trial in Aug 2019. After trying product, my intention was to cancel due to cost, as I can get similar filter cheaper in local store. My schedule is very busy and I forgot about the subscription and never received any further emails/reminders after the initial order. I then was charged 3 months later Nov 2019, $40 without any notification prior to the charge. I called customer service and the person was very rude to me. I also explained how I was never notified of the company change from filter easy to second nature, the representative basically called me a liar and said it was probably in my spam mail. I promptly reviewed my email/spam mailbox and had no emails about this change. I was told since the order was already in process I would not receive a refund and no attempt was made to help resolve the issue. I did not realize when I signed up for the free trial that I would not be notified prior to the next order in 3 months. I work full time 80+ hrs per week, and this subscription slipped my mind especially since I received no notification since the first order in August.
I just don't think it is good business to charge people without notification or reminders. I have other subscriptions and I always received updates about my subscription, and I know when I will be charged or when my free trial is coming to an end so I can decide if I want to continue or cancel. I also did not appreciate the way I was talked to on the phone by the customer representative. I was basically called a liar. No attempt to resolve situation was offered. I understand you are trying to run a profitable business, I just don't think this is the way to run a business. I would a appreciate a full refund of the product ($40) with plan to refuse the order of filters whenever it arrives to my house.
The initial decision not to issue a refund was the correct one, but was not necessarily communicated well. In acknowledgement of this, a partial refund has now been issued.
Second nature filter charged my credit card without notifying me that they were doing this. I tried to call them to follow up on why they charged it
charged 90.68 on my card. I don't have an account or do business with Second Nature Filter.
why did you charge my card? Where did you get my credit card information from? I received no email, no notifications from you for charging my card.
Cancelled subscription on Friday, got charge on Sunday for order.
Cancelled subscription on Friday, got charge on Sunday for order. Called to request refund and was told they cant refund on shipped item, they can only give credit. It was over $50 and I don't want a credit for filters. Also was told they sent other emails letting me know I was getting a years worth of filters and how they can track the emails and they know that I received these supposed emails that I NEVER got. I checked every folder and nothing.
To refund me the total cost.
Our sincerest apologies. The subscription was indeed cancelled, then inadvertently re-activated on our end. A refund has been issued.
Charged twice. Impossible to get in contact with support.
I had this subscription for a little while now; this week my card was charged twice for the full subscription amount. I have called countless times during their business hours and keep getting the message that their offices are closed and to call back during business hours... I am looking to get this resolved and the charge reversed; if I cannot get in touch with anyone I am forced to cancel my subscription and advise my bank that this was a fraudulent transaction.
Contact me and reverse the charge immediately.
Our sincerest apologies. A system problem the night of Thursday Sep 5th resulted in the creation of erroneous orders. All of these orders have been canceled and refunds issued, and an email confirming this was sent on the afternoon of Sep 6th.
Also, unfortunately, the high volume of customer inquiries into the issue made it difficult for us to respond promptly.
Again, our apologies. Please call us at *** with any follow-up questions.
Thank you
Sign up for a subscription but they never fulfill the request and no answer on their help line.
I signed up for a subscription for their biannual filter program. I was supposed to receive (2) free filters within 10 days. I received notification that the filters had shipped on 7/6/19. However, as of 7/16/19, they haven't even been picked up by ***. No delivery date is even implied on the *** site.
Further, when you call customer support, you receive a voice message that just says nobody is available to talk to you, call back later. SERIOUSLY? You have my credit card information and don't even answer your phone! BAD, BAD BUSINESS!
So I tried to cancel the subscription and remove my credit card form your system. NOPE! Cant do that either! Can add an additional credit card or can send an email request to cancel but can't cancel yourself. I feel totally SCAMMED by this company! The worst part, is I know better than to sign up for things like this.
They never work out well. Guess it is back to *** for me!
Get my credit card information OFF of your site and cancel this subscription! Furthermore, quit advertising if you aren't going to actually provide the service you advertise!
Hello,
We're very sorry this has been your experience with us thus far. After investigating, please know that this is a very unusual circumstance. After you signed up with us on 7/4, your package was promptly shipped on 7/5, the next day. It seems that it has been lost in transit by ***.
When you called us after hours, a system issue prevented our business hours from being announced, and we have since corrected that.
A Senior Customer Care member has reached out to you to further correct this matter and get you a replacement shipment. Again, we want to apologize for this experience. We aim to make our service as easy as possible, and it seems we started off on the wrong foot. Please allow us the opportunity to correct this and make up the inconvenience for you.
I ordered the free trial filters for my home after signing up for a subscription plan. After receiving an email asking me to confirm the number of filters from ***, I received an email from *** telling me that I was could only receive 3 trial filters max. Not the 10 required for the one time change out in my house. He said I could purchase more at a bulk rate but was unable to fill my trial order. I do not recommend this company. They do not fulfill on the trial offer. If it sounds too good to be true it probably is!
Mr.,
The terms of our free trial offer do state that we may need to verify the number of air filters needed for your home. You ordered 12 free filters all of the same size which is unlikely given the sq footage of your home. You had responded to a viral posting of our offer which did not contain the terms, and encouraged you to exploit the free filters and cancel our service. The purpose of our free trial offer is to send your first shipment at no cost when you sign up for recurring deliveries, so that you can try our service. We are more than happy to honor that for a more realistic number of filters and do so everyday for consumers across the country. Please contact us if you truly wish to receive your air filters on subscription.
When I spoke to the representative I confirmed 10 filters for a one time change out as my system is zoned by room. I did not respond to a viral post. I've received emails from this company for years trying to get me to subscribe. I finally give it a go and am sharing my experience to others. I do not want to try 3 filters and have multiple kinds in other zones as it could damage my HVAC system. Regards
Charges were made against our debit card for a subscription that I did not initiate. Have emailed 3 times and called once with no resolve.
On June 30th I noticed a charge for $65.51 charged by Filter Easy. I have NOT had a subscription to Filter Easy since 2017. I called and was told that the they could not refund the money because it looked like separate subscriptions had been set up and that I needed to request a refund from my bank. I did speak with the bank and after looking over my account details they advised that I needed to re contact Filter Easy because some how it was a mistake on their end and that no other charges to our bank account were suspicious so it was a Filter Easy problem. I didn't receive any filters which doesn't matter because I didn't want them any way, but they have still thus far refused to refund our money. All I want is a refund in the amount that they debited our debit card for to the debit card ending in ***.
I am requesting a refund of $65.51 from Filter Easy to the same debit card it was debited from ending in ***.
Hi Ms.,
We have thoroughly researched this incident and can assure you that we did not initiate any charges on your prior, cancelled subscription. After initially speaking with you, it appeared to our Customer Care team that your card was being used by another person without your knowledge. We recommended that your bank be contacted to address any possible theft of the card.
After you checked with your bank and found no other dubious transactions, your emailed response to us had not been read by our team before this complaint was submitted.
We have since refunded the apparently fraudulent charge and notified you of this the same business day. We're truly sorry this happened and can confirm that both your prior subscription and the new one created (that triggered the charge) are no longer active.
My filter arrives every 3 months it's not expensive and the fact that they auto ship reminds me to change my filter so I love this company
Thanks for the kind words, ***! We love you, too.
will not fill my order
I tried to sign up for there free first shipment program and they refuse to ship the number of filters I need for 1 filter change. I can find no statement on their site limiting the number of filters.
I need 12 filters in 2 different sizes. I have a four thousand square foot house with filtered intakes in every room.
deliver the filters I ordered.
Hello ***,
Our Director of Customer Care, *** has reached out to you on this matter. As I'm sure you can understand, our Free First Shipment Offer is designed to set up your subscription with the exact number of filters your home needs per change out. We were just looking to verify your needs, as 12 seemed possibly too high for your home.
Our offer details and Terms of Service do mention we may limit quantities, so we just wanted to be sure to set up your subscription with exactly what your home needs. Happy to get your subscription started once that is figured out. Please contact us to facilitate.
An order was made on my behalf, without my consent, and Filter Easy didn't let me stop or make changes to the order.
Filter Easy made an order on my behalf on May 05, 2019 for 3 home air filters. On May 11, I received notification that my credit card had been charged six days earlier. I immediately attempted to contact Filter Easy but was unable to reach their customer service by phone, email, or social media. I called the sihpping company they contracted to deliver the filters and was told the package was not in their possession. On May 13th, my requests to Filter Easy were finally acknowledged. I was first told via Facebook that my order had already been delivered to the carrier. I immediately called the delivery company again and confirmed that they did not have the package in their posseession. On May 14th I was told by Director *** that their contract allowed them to charge me without my knowledge and that they have a no refund policy. I asked what other solutions could fix the mistake and I was asked to re-enroll in their service agai, and give them my credit card information for future charges.
I am seeking a refund for the charge that was made to my credit card for product that I did not order or receive. Filter Easy should have been available to contact them when I was notified of the order, or if they should have notified me of the order before charging my credit card.
Hi ***,
We're sorry to hear that you were not satisfied with how our subscription service works. A review of your account shows that you received a promotion on your first shipment, which allowed you to get your first set of filters for Free. When you signed up for a subscription on 2/6, you provided your credit card information to cover subsequent shipments, to which you selected a delivery schedule of every 3 months. The Terms of Service you agreed to at that time are here: https://***
At any time after 2/6, we most definitely allowed you to make changes to your next order, before we readied it for shipment on 5/6 (per your requested schedule). We have options to delay shipment, alter filters, change address, or even cancel the subscription. We received no requests from you and therefore held up our end of the contract by processing your order on 5/6. When you contacted us on 5/11, it was a non business day and our Customer Care Team was not operating, however we responded the next business day.
We understand that you may have wanted to make changes to your order, but the timing just did not work out, since your order had already left our warehouse. Our Director of Customer Care, ***, has added a credit of $44.97 to your account for the inconvenience, since it sounds as though you may have moved. This credit can be redeemed for free filters of any size at your new address. We truly aimed to meet your expectations by shipping your filters on time. We're sorry if you are dissatisfied and have made available additional free filters, should you wish to restart your deliveries again.
I did not and do not authorize Filter Easy to charge my credit card on 5/6 and ship the product to that to address listed as they have done. I was not notified of the charge or shipping until well beyond the point of making a change to my order or stopping the order. After talking to several Easy Filter customer support representatives it became clear that communications regarding order processing and charging credit cards are specifically withheld in a timeline that allows Filter Easy to avoid order changes or subscription cancelation. In other words, the timeline of processing the order and notifying the customer is purposely constructed such that Filter Easy may feel entitled to claim false statements such as "your order had already left our warehouse" or "we most definitely allowed you to make changes to your order" or "we held up our end of the contract by processing your order," attempting to avoid any culpability. The referenced items were confirmed by the carrier to remain in your possession for 8 days after (5/13/19) the order was processed, and two days following my attempts to contact Filter Easy to correct the mistake.
Customer service representatives at Filter Easy notified me that I must opt-in to receive emails, however, the terms of service of the subscription state that "We take our communications with you seriously, and we offer you the option to unsubscribe from our emails." These are two contradictory conditions. Additionally, the terms do not specify that customers must opt-in to receive notifications (emails), and in fact, it states the opposite. The terms list the conditions of "the instance you choose to unsubscribe," however, it fails to list any conditions of the contradictory instances where customers do not choose to unsubscribe.
I also confirmed that the promotional credit you provided to my account requires re-subscription to the service that prevented me from canceling or making changes to order before (or within 5 days) the notification of order processing. Therefore I cannot in good faith, re-subscribed to a service who's promised conditions ensure that I am unable to make changes to my order until 5-7 days after the date the order is processed. Therefore, nothing short of a complete refund of the order will rectify this situation. The unauthorized charge to my credit card for products that will never enter my possession is a mistake that Filter Easy (seller) must take accountability for, and cease at attempts to cast blame on the buyer for their systematic order processing mistakes, whether they be intentional or not. Should Filter Easy process a refund, I will also allow them to remove the applied $44.97 promotional credit on my account.
There were 89 days available to make changes to your second shipment before it began processing. You chose not to make any changes during that entire timeframe.
If the shipment "will never enter your possession" due to an address change, please note that we also were never informed of this change and would have no idea not to ship your filters to the address on your subscription.
We processed your order correctly, with the payment method you agreed to have us charge every 3 months.
It is apparent that you are not comfortable with or understand how subscription services work. As a courtesy, we have refunded your payment method $39.90, the amount you paid, less shipping and handling costs. You also received your first order for free, so we consider this matter final.
Marketing a free set of filters to try their subscription service. Honestly their service seemed a little pricey relative to *** filters but I was intrigued. They appear to have cancelled my subscription service without ever honoring their advertisement for the first set. I don't know why and don't really care. If you're going to make an advertising promise you should stand by it.
Billed me for their subscription product and failed to deliver the product. Failed to respond to service ticket.
I subscribed to their bi-monthly subscription service and received the initial filter, however, they billed me for the first paid filter on January 2nd and I did not receive the filter. They did not return my phone call so emailed. They sent me a case number in an email and I waited 2 days and responded to that email telling them exactly that I would contest the charge and contact the Revdex.com if they failed to respond. They failed to respond and have contested the charge and am filing my complaint. It is unacceptable that we let companies get away with taking our money and not receive the goods that we pay for. Their choice to not respond to 3 attempts to reach out to them caused me to file this complaint.
I have requested the refund through my bank since the company is choosing not to respond. I am hoping there will not be an issue with receiving my money back at this point. I have already cancelled my subscription and just want my money back.
Hi ***,
We have been in contact with you via phone and email on this. Your order did ship and was delivered this morning. We apologize that your inquiries were not responded to in a timely manner. We have gone ahead and issued a refund on this shipment for the inconvenience.
Cancelled subscription, told them not to ship, they shipped and billed me anyway
I started with FilterEasy's free trial program which was fine. In early December I saw that they had authorized a charge to my credit card so I logged into the website to cancel the subscription. A few days after I cancelled, they send an email that my order would ship soon, I responded within minutes of receiving this email and told them not to ship, as I had already cancelled. The following day, per ***'s info, they shipped the item, close to a week after I had cancelled a day after I followed up via email. I offered to return the package and they refused and said that they offer no refunds ever. You cannot trust your payment info with FilterEasy as they ignore requests to cancel.
I want to be refunded for this order. I'm happy to send the filters back as they are sitting in their original, unopened *** boxes, just send over hte labels.
Mr.,
Our Director of Member Experience has been in communication with you regarding this matter. Please see our return policy here: https:/***.
As noted in FilterEasy's response, someone reached out although this person offered no solutions. His email could be paraphrased as follows "We were right, legally and morally, to bill you for these filters and ship them 3 days after you cancelled your order".
I cannot recommend strongly enough that no one ever trust these guys with your credit card number. At no point have they offered any solution to my issue. I told them not to ship it, once they'd shipped I offered to refuse the package or ship them back but their attitude has always been "Tough luck, no refunds."
FilterEasy is unethical.
Hi Logan,
We're very sorry that you are not satisfied. To further clarify the details of your subscription, you signed up for FilterEasy in Nov 2017, indicating you needed 12 filters for your home. Your first order was part of our free trial. You then delayed your second shipment date to be a full year in the future, which is counter intuitive to our business model, and therefore indicates you likely did not have 12 filters in your home needing change outs. If your intent was to cancel before your next shipment, you had a FULL YEAR to do so. During that year's time, you also attempted to start another subscription (9/16/2018) at the same address but with a different email, in an attempt to gain 12 more free filters from us. That subscription was canceled on our end due to it being deemed questionable.
Per your subscription and our terms of service, we did our part by preparing your order almost a full 12 months later. We authorized your payment method and processed your order. Your cancellation request only came in after the initial authorization to your card, at which point was beyond the scope of any possible refunds, as well as too late to stop the processing of your order. See full terms of service here: https://***.
None of our actions have been unethical. We are a subscription service that sends filters automatically on schedule, based on the frequency you selected. Our free trial promotion is designed to allow new customers to try our service first, not for exploitation of mass free filters if there is no intent on continuing the service. No business could sustain costs like that.
We have submitted the needed information to your bank in reference to your dispute of charges. We're sorry that you still feel unsatisfied. We have met our obligations as your subscription service, as well as been more than generous with honoring your first order, despite its indications of ill intent from your side.
Customer service is completely unresponsive despite never shipping a delivery that was charged to my debit card. I cannot even cancel my account.
Shipped
ORDER DATE: November 25th, 2018
View Tracking
SHIPMENT TOTAL: $17.45
SHIPPING TO: ***
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TRACKING NO. OR NICKNAME DESTINATION SIGNATURE IMAGE ACCOUNT NUMBER
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I subscribed to an air filter service. I've had prior issues with being shipped the wrong item. However, this time I was charged, but a new air filter was never sent. I cannot obtain proof of delivery. *** redirects me to FilterEasy, and FilterEasy is completely unresponsive. I have to contact customer service to delete my subscription, but customer service is never available.
Refund and cancellation of account/subscription
Hi ***,
We're so sorry this happened! We are actively investigating this delivery issue, as it appears that the shipment was returned to us by the carrier for some reason. This is not a normal occurrence, as you know, since we have shipped to you multiple time before. A member of our Member Experience team will reach out to you today (12/19) to make this right. We apologize about the inconvenience as well as the delay in getting back to you via email.
I received an email from Filter Easy immediately after receiving an email update from the Revdex.com. I think it's ironic that my shipment was returned to the company on December 13, but I was never contacted or refunded for the mistake. As a matter of fact, my three attempts to contact Filter Easy, after conferring with ***, were ignored until the Revdex.com got involved. However, my subscription and account have been cancelled which doesn't rectify the issue, but it does protect me from experiencing these problems again.
Hi ***,
Our Director of Member Experience has directly reached out to you via phone and email on this issue.
was charged for a purchase that I did not authorize. I did not accept item and still have not received a refund
I was charged $48.12 on my social security benefit card for filters that I did not authorize.I called the business and was told that they could not nor would they refund my money.When they arrived at my residence I flat out refused the delivery.
Refund of $48.12
Mr.,
We're very sorry you did not enjoy the convenience of our service. Our records indicate you cancelled your subscription on 10/10/2018, after your second shipment was fulfilled and sent on 10/4. Your very first shipment was absolutely free of charge, since a promotion was applied to your subscription. Therefore, you received three MicroAllergen filters on 6/23 (a $48 value), and per the "every 3 months" schedule you selected at signup, we fulfilled your next shipment and charged the payment method on file. Since you did not take possession of the filters, we will go ahead and refund the charged amount. It may take a few days to reflect on your card. Please know we never intended to send anything you did not authorize. As a subscription service, we send your filters on a recurring basis, as agreed to at the time of sign up. If you should ever change your mind, please contact us, we'd be happy to have you as a customer again.
Thank you.
I requested the cancellation on June 13th over the phone BECAUSE I was moving, which they deny they ever received. My card was charged on June 15. Then I had to request the cancellation again on June 19th online and I had to get their PERMISSION TO DO SO. What a great business model !
Despite all requests, the item was dispatched at old address at a later date. And now they straight way are refusing to refund me. Shouldn't there be any action against this kind of business practice?
Hi ***,
We're sorry to see you cancel your subscription with us. Unfortunately, we don't show any record of your cancellation request on June 13th, as we would have processed that promptly for you before that order shipped. It's understanding how having a filter ship to an old address can be very frustrating. As of today, 8/8, your card has been refunded for this last shipment. We apologize for any inconvenience and hope we may be able to serve you in the future at your new address.