Security Systems and Monitoring

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***To
Whom It May Concern, We
have received the complaint regarding Ms*** Visa Gift Card Rebate. At
this time, we are experiencing a delay in processing our Visa Gift
Card rebates. In an effort to expedite this, we will be
bypassing our 3rd party distributor to send Ms*** card
to him. Ms*** $Visa Rebate
will be shipped from our office in Chandler, Arizona on or before November 9th,
and she should receive it within 7-business days from that date.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W***nCustomer
Service SupervisorSecurity
Alarm Now
ext

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $This visa gift card should arrive within 3-business daysWe apologize for the delay, with distribution of this gift card
we consider this complaint resolved.Thank you and have a great day!

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6 January Revdex.com (Phoenix, AZ)
N12th Street
Phoenix, AZ 85014-Re: Complaint ***
To Whom It May Concern,
We have received Ms*** complaint regarding the delay in her Visa Rebate Card.
First, we would like to apologize to Ms*** for the delay in receiving her card. Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashionIn an effort to expedite the process for Ms***, we have mailed a check directly to her home, in lieu of the Visa gift card. The check was mailed from our office to her home at *** *** **. The tracking number for the check is *** *** *** *** *** ***
You are welcome to contact me directly with any additional questions you may haveBest regards,
Todd Z***
Customer Service Manager
Security Alarm Now
1.***

06/21/2016Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint # ***To Whom It May Concern, We have received *** *** complaint regarding his contract We have spoken with this customer since the time that this complaint was datedAt this time we are having the customer’s account canceled and sent to collections for the remaining balance of the contractThe customer will receive the information regarding the collections amount shortly.You are welcome to contact me directly with any additional questions you may have.Best regards,Taylor H***Customer Service Team LeadSecurity Alarm Now###-###-####

06/13/Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-Re: Complaint # *** To Whom It May Concern, We have received *** *** complaint regarding her visa rebate cardFirst, we would like to apologize to Ms*** experience with the redemption process of the rebate cardWe understand that this is important to Ms*** and therefore we would like to address this concern to close all concernsIn order to resolve Ms*** concern, we are having a check mailed from our office no later than 06/20/We do ask for 3-business days for shipping but she should receive it within that time and if there are any concerns please contact me directlyBest regards,
Taylor H*** Customer Service Team Lead Security Alarm Now ###-###-####

Dear Mrand Mrs***
We sincerely apologize for the delay you have experienced in receiving your visa card rebate, and thank you for correctly completing the redemption processWe are expediting this to be sent from our office rather than the third party vendorThis has
been mailed today 02/15/and please allow 3-business days for shipping.
Thank you for your follow up and for being a customer!

I want to report to you that this Complaint has not been resolved The business reported is Security Alarm Now Security Alarm has not delivered on their promise of sending me the $VISA Rebate card I have respectfully left messages to Katie W*** their Customer Service Supervisor She has not returned my requests for a response. No doubt, you encounter these kinds of problems all the time What is the next step? I do not want this Complaint/matter to be considered Closed I want to continue to require them to perform their Contract. Thank you. Gregg MN*** MBA, CPAChief Financial OfficerDelta Tech Service, Inc.*** ** *** ***Benicia, CA ***Phone: *** ***Fax: *** ***Cell: (*** ***Email: ***

Hi,I apologize for not responding to the message posted by the company as I thought there was no needed action on my partHowever, the company erroneously noted that they have resolved my issue by sending my visa gift card as promisedThey have not done this nor have I received any communication directly from the company indicating they would send the gift cardAs such, this complaint is definitely not resolvedPlease let me know how I should move forward with this. Thank you.*** ***

To Whom It May Concern,
In response to your letter dated 7/24/regarding case ID number ***, the following are
the resolutions requested
Security Alarm Now discloses to each customer that is installation fee is a non-refundable fee as
this secures their installation date,
equipment package and promotional pricingAs with all
customers Mr*** was informed of and agreed to the non-refundable charge within the
recorded confirmation of the orderFollowing this Mr*** supplied his Security Advisor
with the credit card that they preferred the transaction to be charged onTo best assist the
customer Mr*** has been submitted for refund of the $installation fee, totaling
$including taxThis transaction takes an average of 7-business days to reflect within
the accountMr*** has been contacted and informed of the installation fee refund
You are welcome to contact me directly with any additional questions you may have
Best regards,
*** ***
Customer Service Manager
Security Alarm Now
###-###-####

** *** ***
*** *** *** *** ***
*** ** *** ***
*** ** ***
*** *** ***To
Whom It May Concern, We
have received the complaint regarding *** *** *** Gift Card Rebate. At
this time, we are experiencing a delay in processing our ***
Gift Card rebates. We apologize for the inconvenience this has
causedIn an effort to expedite this, we will be bypassing our 3rd party distributor to send *** *** a check. *** ***’s $*** Rebate Check was shipped from our office in
*** *** on 12/03/2015. The
tracking number is *** You
are welcome to contact me directly with any additional questions you may have.Best
regards,*** *** Customer
Service ManagerSecurity
Alarm Now*** *** ***

Security Alarm Now keeps postponing the dates of them sending out the *** Gift Cards, they state above that they mailed the card for me on Oct and that it should take 7-days, today is Oct and I have received nothing from them. Yesterday I called them again and spoke to a supervisor names Ms ***, she now tells me that they will be sending out the *** Cards on Nov and that I should receive the card by Nov 15. This is a pattern of business this company is providing to its customers and it is a terrible practice of theirs. I deserve to receive my *** Card as they stated when I signed up with them. I have noticed several complaints with this company concerning them never sending out the *** Cards promised to its customers on *** pages, but the reason I signed up was because of this incentive to receive $dollar gift card, which they as of yet have to honor. Today it is Oct and I am still waiting to receive the gift card. I have never had to wait over months for a gift card from any other businesses. Thank you,
Mrs *** ***

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank
you and have a great day!

05/23/Revdex.com
"margin-left: 1.8pt;">EMissouri AvePhoenix, AZ Re: Complaint #***
To Whom It May Concern, We have received *** ***'s complaint regarding the past due bill for advertisingFirst, we would like to apologize to Mr*** for the delay in paying him for advertising our company on ESPN DenverWe appreciate him making sure that our name had made an appearance on his stationIn order to resolve this concern and to satisfy this customer, we sent out a check for the amount of $last week and we spoke with Mr*** last week and were able to provide a tracking numberYou are welcome to contact me directly with any additional questions you may haveBest regards,
Taylor H*** Customer
Service Team Lead Security
A*** *** ***

In response to your response letter dated 3/17/regarding case ID number ***, the following are the resolutions requested. Upon refund of Mr***’s installation fee Security Alarm Now fulfilled the customer’s wishes and removed the social security number as well as his credit card information from our records.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Director of Customer Retention

August 5,
Revdex.com (Phoenix, AZ)
N12th Street
Phoenix, AZ 85014-
Re: Case ID***
MsGlass,
In response to your letter dated 9/2/regarding case ID number ***, the
following are the resolutions requested.
Security Alarm Now has reached out to *** *** and is taking steps to resolve the customer’s claims of signal issues by having our senior technician out to the customer’s home on 9/13/to evaluate the security systems functionalityAt this time we will verify the customer’s claims as will take any step necessary to rectify the situation.
You are welcome to contact me directly with any additional questions you may have, and I will send an update as soon as we have contacted the customer
Best regards,
*** ***
Director of Customer Retention
Security Alarm Now
###-###-####

October 2015Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint ***To Whom It May Concern, We have received the complaint regarding Mr*** *** Gift Card Rebate First, we want to assure Mr*** and the RevDex.com that there has been no “Fraud in the Inducements” in regard to his *** Gift Card Rebate Mr*** and each of our customers will be receiving their rebates as promised We have been candid with Mr*** since he first called regarding the status of his card in July. At this time, we are experiencing a delay in processing our *** Gift Card rebates In an effort to expedite this, we will be bypassing our 3rd party distributor to send Mr*** card to him Mr*** $*** Rebate will be shipped from our office in Chandler, Arizona on or before November 2nd, and he should receive it within 7-business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Customer Service SupervisorSecurity Alarm Now###-###-####

To whom it may Concern: Thank you for bringing this to our attentionOur customers are important to us, we strive to provide outstanding service to all.I have checked into Ms*** complaint and unfortunately, she never
mailed in a Rebate formThat was to be done in first daysSince we did not get one and it is now over days we are unable to send her oneThank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and have
a great day!

To whom it may Concern: Thank you for bringing this to our attentionOur customers are important to us, we strive to provide outstanding service to all.I have checked into Ms*** complaint and unfortunately, she never mailed in a Rebate formThat was to be done in first daysSince we did
not get one and it is now over days we are unable to send her oneThank you and have a great day!