Security Systems and Monitoring

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $100.00.We apologize for the delay, with distrbution of this gift card we consider this complaint resolved.Thank you and have a great day!

as of this time - this company has lied about what they were going to do I have not received any tracking information, no check and it has been days since they were to send out the check I have called this company on Tuesday and spoke with Taylor and she had no information to give to me about this - I left a message on the service managers voice mail for a return call I left a message for the company to also return my call I called on Wednesday and still Taylor had no information to tell me and again I left a message on the service mangers voice mail NO RETURN CALL NO CHECK NO TRACING NUMBER This company is good at not telling the truth I am glad its not my conscience that I have to live with - NOT A GOOD COMPANY AND I WILL NOT RECOMMEND THEM TO ANYONE

There was an ad from Security Alarm Now in my morning newspaper for a $installation of an ADT alarm system and I decided to take advantage of it I called ADT to confirm that Security Alarm Now was indeed a company certified to install an ADT alarm system and ADT confirmed that they were The offer was installation for $which included the equipment--key pad, sensors, two remote controls When the installer had installed the key pad and was ready to install the sensors in my windows and doors, that is when the up-sell started Turns out that the $covered only the standard sensors, but for several hundred dollars more I could upgrade to the better sensors Why didn't he give me those options before he installed the panel? I made the decision to take the upgraded sensors, but I was very displeased with the way it was handled When I asked why he didn't give me all the options before he started the installation he really didn't have a good answer Of course not, the whole idea is to have the system halfway installed before hitting you with the upgrades And as far as the $rebate gift card, I am still waiting for that They said it would be 8-weeks before I would receive it (they confirmed they received my paperwork on Jan8, 2016), but today (March 30) I called and they say it will be in September before I receive the card I called ADT and told them of my negative experience with this company because Security Alarm Now is a representative of ADT and they don't give a good impression I must add that I have absolutely no problem with ADT--they have provided EXCELLENT services and I would have gone with them in any case, but had I checked the Revdex.com information on Security Alarm Now, I would have gone with someone else to install the system This review is only for Security Alarm Now I would never recommend Security Alarm Now to anyone

I have received nothing from this company just like the first promise that did not happen I waited to see if it would come.I was given only one verbal quote for monthly cost from the technician which was higher than the company gave me As soon as he left I checked my written notes and it was $a month higher.I called the company immediately and it took months to change.I also stated I did not want any in the FR except window and door Today I watched a commercial by the same company with a [redacted] number that states "complete home security system" "free remote with cost about $a day.The technician said to pay by check $ After complaining it was changed to plan B for $which we paid by [redacted] We felt pressured.I want to be released from the contract[redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

** *** ***
*** *** *** *** ***
*** ** *** ***
*** ** ***
*** *** ***To
Whom It May Concern, We
have received the complaint regarding *** *** *** Gift Card Rebate. At
this time, we are experiencing a
delay in processing our *** Gift Card rebates. We apologize for the inconvenience this has
causedIn an effort to expedite this, we will be bypassing our 3rd party distributor to send *** *** a check. *** ***’s $*** Rebate Check was shipped from our office in
*** *** on 12/03/2015. The
tracking number is *** You
are welcome to contact me directly with any additional questions you may have.Best
regards,*** *** Customer
Service ManagerSecurity
Alarm Now*** *** ***

December 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***To
Whom It May Concern, We
have received MsYoung’s complaint regarding the delay in his Visa Rebate Card. First,
we would like to apologize to MsYoung for the delay in
receiving her
card. Currently our company is
experiencing a delay in processing the Visa Rebate Cards and we are working
quickly to rectify the situation and ensure that all customers receive their
cards in a timely fashion.In
an effort to expedite this process for MsYoung, we will be mailing a check
directly to her home, in lieu of the Visa gift card. This check was mailed from our office on December
3rdThe tracking number for the check is ***, and
she should be receiving it around December 10thYou
are welcome to contact me directly with any additional questions you may have.Best
regards,*** ***Customer
Service ManagerSecurity
Alarm Now***

April 2016Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint ***To Whom It May Concern, We have received Mr*** complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Mr*** for
the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for Mr***, we will be sent a Visa Card for the full amount of $from our offices by the end of the current week It does take 7-business days for the card to arrive.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W***Customer Service SupervisorSecurity Alarm Now###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHowever, the tracking number provided did not work, and the check did not arrive at my home until Friday, 12/
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be relatively satisfactory to meWhile the company would like to share the times they attempted to call, I wanted to also note that they had multiple numbers listed that they did not use until recentlyWhen I finally scheduled an appointment for their visit tomorrow, I did bring it to their attention that I had filed a complaint with the Revdex.comMy concerns holistically will continue...their wait times are too long, they don't return calls that are left on message systems and the do not provide adequate customer serviceThe reason why I used the term "relatively satisfactory" is that I still have not received confirmation that my invoice will be adjusted as a result of this delayIs there a way to follow up on this?I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***,
In response to your letter dated 9/16/regarding case ID number *** in response to our previous letter, the following are the resolutions requested.
As stated in Security Alarm Now’s original response letter an appointment to remove the equipment from *** ***’s home was scheduled for 11/21/2014, when Security Alarm Now’s technician, *** ***, arrived at the home on this date the customer was not thereTherefore the equipment was never removed from the homeFollowing the missed appointment we tried on several occasions to reschedule the equipment pull and received no response from the customer until 4/30/On 4/30/the customer informed our representative that Security Alarm Now would have to wait until July to pick up the equipmentAt that time *** *** was informed that the equipment needed to be removed immediately, or be subject to collectionsWe received no response to this letter dated 4/30/and began the collection process after giving ample time and opportunity for the equipment to be returnedWe received no further contact to resolve this issue until this month.
In *** ***’s initial Revdex.com complaint he claimed to be the victim of identity theft and therefore not responsible for the accountIn his response, he now claims he did sign up for the service but cancelled and returned our equipmentThroughout this process, our story has been consistent, we installed a service, we cancelled at his request, and we attempted to recover our property
I am enclosing a copy of the form letter that was sent to *** *** on 4/30/ This clearly states that collections would be avoided if we received a timely response As *** *** waited over months to respond, this collection is valid
Please let me know if any further information is needed
Best regards,
*** ***
Director of Customer Retention
Security Alarm Now
*** *** ***

To whom it may concern,
Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours, in the amount of $We apologize for the delay, with distribution of this gift card we consider this complaint
resolved.Thank you and have a great day!

To whom it may concern,
Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by March 7, 2016; In the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider
this complaint resolved.Thank you and have a great day!

the address that the rebate was sent is incorrect,my address is *** *** ** *** ** *** *** ***

To Whom it May Concern Thank you for bringing this to our attentionThis customer submitted a rebate in the first week in December and as it states on the rebate form it takes us a minimum of 8-weeks to process these types of requestsWe apologize for the high call volume/wait times the
customer experienced and we are working diligently to correct this for our customersThe customer will receive the rebate in 7-business days from Friday 02/when it is scheduled to be sent to the customer.Thank you!

In response to the complaint from Ms***, this customer called in to our office on April, to order a security system, and was scheduled to have the system installed the following day At the time the order was placed, Ms*** was informed that she would be
charged an installation fee within hours of placing the order, and that this fee was non-refundable. We have reviewed the call recording to verify that Ms*** was informed of this, and did, in fact, verbally agree to it. On the day that the installation was scheduled to be completed, Ms*** called to cancel her installation. By the time she called, the installation fee had been charged, due to the hard costs we incur in creating the account, dispatching the installation technician, and dispersing the equipment. We attempted to resolve her concerns, but Ms*** was unwilling to work with us and insisted on cancelling her account, despite having been informed at the time of sale that the installation fee would be charged prior to the installation taking place, and that the fee is non-refundable.We, as a company, acted in good faith, and thoroughly communicated all charges to Ms***. However, as a courtesy to Ms***, we will issue a refund of the installation fee. We will process a check to be sent to Ms. *** to her address provided. Please feel free to contact me if there are any further questions or requests.Bestregards,
***
***Manager of Quality Assurance

January 18, 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Case ID***To Whom It May Concern:In response to your letter dated 1/06/regarding case ID number *** the following are the resolutions
requested:• Security Alarm Now began contacting Mr*** regarding *er past due balance in the beginning of March 2015, when the first failed payment occurred Three-(3) voicemails were left Mr*** during the month of March advising the billing issues, this was followed up with two mailed invoices one in April and one in May communicating that the account would be submitted to collections if action was not taken to rectify the past due balanceOn May 20, Mr*** made contact with our service team and at this time was again made aware of the past due balanceBeing that no action *ad been taken to rectify the billing issues Security Alarm Now continued to contact Mr*** leaving several voicemails from June to July; with no response from the customer Security Alarm Now was forced to submit the account to formal collectionsBeing that the account isnow submitted to collections all customer contact must be directed to the collections company, *** *** *** * *** at ***If additional information is required please feel free to contact me directlyBest regards,Aashli M***Director of Operations*** *** ***

To
Whom It May Concern, In
response to the complaint from Ms***, this customer called in to our
office on November, to order a security system, and was scheduled to
have the system installed on November, 2015. At the time the order was placed, Ms*** was informed that she
would
be charged an installation fee within hours of placing the order, and that
this fee was non-refundable. On
the day that the installation was scheduled our technician came to the ***’s
home to perform the installation. He
made recommendations for additional equipment, and Ms*** declined these,
and chose to cancel her services at that time. We
do apologize for Ms***’s experience with our Customer Loyalty
representative. We strive to achieve the
highest levels of customer service for each of our customers. His supervisors are aware, and the behavior
has been addressed.While
Ms*** was informed of the non-refundable charge and agreed to it at the
time of placing the order, we will be processing a refund for the installation
fee. This will be processed on the
customer’s card ending in 6180. Ms
Carter should see this refund within 7-business days.Please
feel free to contact me if there are any further questions or requests.Best
regards,Katie
W***Customer
Service SupervisorSecurity
Alarm Now###-###-####

January 18, 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Case ID***To Whom It May Concern:In response to your letter dated 1/06/regarding case ID number *** the following are the resolutions requested:• Security Alarm Now began contacting Mr
*** regarding *er past due balance in the beginning of March 2015, when the first failed payment occurred Three-(3) voicemails were left Mr*** during the month of March advising the billing issues, this was followed up with two mailed invoices one in April and one in May communicating that the account would be submitted to collections if action was not taken to rectify the past due balanceOn May 20, Mr*** made contact with our service team and at this time was again made aware of the past due balanceBeing that no action *ad been taken to rectify the billing issues Security Alarm Now continued to contact Mr*** leaving several voicemails from June to July; with no response from the customer Security Alarm Now was forced to submit the account to formal collectionsBeing that the account isnow submitted to collections all customer contact must be directed to the collections company, *** *** *** * *** at ***If additional information is required please feel free to contact me directlyBest regards,Aashli M***Director of Operations*** *** ***

To whom it may concern,Thank you for bringing this to our attention, after reviewing the account, we will be sending this customer a Visa gift card from our office within hours in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this
complaint resolved.Thank you and have a great day!