Security Systems and Monitoring

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by Monday 3/07/in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and have a
great day!

To Whom It May Concern, In response to your letter dated 1/10/regarding case ID number ***, the following are the resolutions requested. We at Security Alarm Now have done our due diligence exploring Ms*** claims to best assist her with her concernsMs
*** system was installed in March of within the first months of installation no issues with the system were reportedDuring this month period the customers system had adequate signal communicating to *** monitoring centers. In December of Ms*** called in to discuss an issue she was having with her motion detector, at this time a technician was sent to Ms*** home to address the customer’s claims that motion detector was not workingWhile our technician was at the customers home it was identified that the motion detector was functioning optimally, however the technician did adjust a contact installed in the customers home to eliminate the chance of alarms however this would not interrupt signal compatibility with ***. From the date of the customer’s installation in March to present day the customers system has been adequately monitoredIn efforts to please the customer Security Alarm Now will apply a day credit to Ms*** account. You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Director of Customer RetentionSecurity Alarm Now###-###-####

To whom it may concern,
Thank you for bringing this to our attention, we apologize for the delay however, we have mailed Mr*** a Visa gift card on 3/14/please allow 5-days to receive this rebateIf you have any additional questions please do not hesitate to ask,
Thank you and have a great day!

February 3, 2015Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Case ID***To Whom It May Concern, In response to your letter dated 1/28/regarding case ID number ***, the following are the resolutions requested. Security Alarm Now would like to apologize for the delayed response as we are actively working towards a resolution for Ms*** requestWe appreciate your patience and a resolution will be submitted shortly.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Director of Customer RetentionSecurity Alarm Now###-###-####

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint 10968138To
Whom It May Concern, We
have received the complaint regarding Ms***’s Visa Gift Card Rebate. This is a duplicate complaint to ***The response to that complaint
is attachedPlease delete this complaintYou
are welcome to contact me directly with any additional questions you may have.Best
regards,Todd
Z*** Customer
Service ManagerSecurity
Alarm Now*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I am grateful to the company for their honorable action I did actually contact the company on two occasions about the rebate I left two voice mails with the sales rep which were never answered and contacted Customer Service once The contact with Customer Service was when I realized that I needed to send in a rebate form I did so the same day that I contacted CS I was confused about the process and believed that the rebate would be automatically handled
Once again, I am appreciative of the company's response and look forward to a positive relationship with them in the future
Regards,
*** ***

To Whom It May Concern,In response to your letter dated 8/5/regarding case ID number ***, the following arethe resolutions requested.Security Alarm Now has reviewed Ms*** concerns, to provide clarity regardingquestions related to the contract length as well as Terms and Conditions
of her Alarm ServiceContract, a copy of the customer’s signed agreement has been sent the customer for referenceInaddition, the three (3) year agreement was disclosed within the marketing ad Ms***responded to on 12/23/2015, the agreement length was again reiterated in the recordedconfirmation of the customer’s order on this same date, as well as clearly stated within the AlarmServices Contract signed by Ms*** on January 4, (See below).In response to Ms*** concerns regarding an increase in her monthly monitoring rate, hermonthly monitoring as well as billing for her monitoring is through ADT directly, thereforeSecurity Alarm Now is unable to assist Ms*** with additional resolution regarding billingconcernsWe do suggest Ms*** view the section labeled “Increase in Charges” within theTerms and Conditions, on page of of the Alarm Service Contact (See below) as well ascontact ADT Billing directly at ###-###-#### as they will be able to provide resolutionregarding her concerns.Security Alarm Now has fulfilled Ms*** desired settlement regarding a copy of heragreementAs for her desired outcome regarding the contract length and remaining balance,Security Alarm Now does not have jurisdiction over said areas and therefore refer her to ADTdirectly for further assistance.Please let me know if any further information is needed.Best regards,*** ***Customer Service ManagerSecurity Alarm Now###-###-####

05/10/2016Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint # ***To Whom It May Concern, We have received *** *** complaint regarding her system issues First, we would like to apologize to Ms*** experience with
her systemI do see that we have been to the home since the time that this complaint was filedWe returned to the home on 05/02/and repositioned her sensors and added new adhesive to avoid this problem in the futureAccording to the notes, no further problems are present as of nowAt this time we would consider this matter resolved.You are welcome to contact me directly with any additional questions you may have.Best regards,Taylor H***Customer Service Team LeadSecurity Alarm Now###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***
To
Whom It May Concern, We
have received the complaint regarding Ms*** Visa Gift Card Rebate. At
this time, we are experiencing a delay in processing our Visa Gift
Card rebates. In an effort to expedite this, we will be
bypassing our 3rd party distributor to send Ms*** card
to him. Ms*** $Visa Rebate
will be shipped from our office in Chandler, Arizona on or before November 9th,
and she should receive it within 7-business days from that date.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W***Customer
Service Supervisor*** *** ***
*** *** ***

The appointment was rescheduled today due to weatherI accept that the weather in our area today made travel for the technician dangerous but do not wish for you all to close the complaint until after the work is done and my system is working properly Based on the company's past performance, I cannot simply accept their word and I wish for this complaint to remain open until the work is completed and my alarm system worksThank you,
*** ***

To Whom It May Concern, Thank you for bringing this to our attention. At the time our customer ordered the security system, they were instructed to follow the rebate procedure. We did not receive a rebate form from the customer; however we will go beyond protocol and as a
courtesy we will send this customer a Visa gift card from our office the amount of $100.00. The customer should receive the gift card in 3-business days.We apologize for the delay. With distribution of this gift card, we consider this complaint resolved.Thank you and have a great day!

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours, in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and
have a great day!

In response to your response letter dated 3/1/regarding case ID number ***, the following are the resolutions requested. Security Alarm Now understands and recognizes concerns Mr***’s concerns regarding the non-refundable installation fee that was disclosed and agreed
to within our recorded confirmation of the orderTo best assist the customer Mr*** has been refunded his $installation fee, totaling $including taxThis transaction will take an average of 7-business days to reflect within his accountMr*** has been contacted and informed of the installation fee refund.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Director of Customer Retention

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***To
Whom It May Concern, We
have received the complaint regarding Ms***s *** Gift Card Rebate. At
this time, we are experiencing a delay in processing our *** Gift
Card rebates. In an effort to expedite this, we will be
bypassing our 3rd party distributor to send Ms***s card
to her. Ms***s $*** Rebate will
be shipped from our office in Chandler, Arizona on 11/30/with 2-day
Express Shipping. We currently do not
have the tracking number updated as of yetWe will be emailing her tracking
information to *** You
are welcome to contact me directly with any additional questions you may have.Best
regards,*** ***
*** *** *anagerSecurity
Alarm Now*** *** ***

This company takes your money rather they service you or not!I just bought a houseMy husband scheduled for them to come out and install a security systemMe and my husband decided few hours before they were to come out that we would cancelWhen I spoke with one person to cancel her name was ***She mentioned it was NONREFUNDABLE FEE .And she needed speak with my husband since he had ordered itShe told him to think about it and gave him a week to think about it instead of cancelingI got on the phone and told her we don't want itI was upset with her because she was telling me well looks like your husband wants it but not you and he ordered it.I had to LITERALLY PUT MY HUSBAND ON THE PHONE AGAIN SO HE COULD TELL HER NO WE DON'T WANT IT!! After hanging up with her .I actually called back to find out about that NONREFUNDABLE FEEI spoke with someone else instead of cancelling the appointment *** had set up for the Next DAY! And that NONREFUNDABLE FEE WAS ALREADY TAKEN OUT OF MY ACCOUNTWhen I spoke with the new representatives they told me I could cancel within hrs and we would not be charged.Then they said Security Alarm Now is part ADT so they had to transfer me to one of there Security ALARM REPS to better assist meAgain got ***.And explained to her the rep said it was pending for them to come out the following day and I had to tell her once again We DON'T WANT IT!! So she finally took it offSo even if they Don't come and you cancel EXPECT TO LOSE YOUR MONEY! It don't matter if you cancel a hour ahead or two or within the hours they will take your money JUST LIKE THAT! WATCH OUT EVERYONE I HAVE READ MANY REVIEWS ON THIS COMPANY !! Please DO YOUR HOMEWORK!! This is ridiculous how they can take your money like that! And not even come out to service you

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***To
Whom It May Concern, We
have received Ms*** complaint regarding the delay in his Visa Rebate Card. First,
we would like to apologize to Ms*** for the delay in
receiving his
card. Currently our company is
experiencing a delay in processing the Visa Rebate Cards and we are working
quickly to rectify the situation and ensure that all customers receive their
cards in a timely fashion.In
an effort to expedite this process for Ms***, we will be mailing a check
directly to his home, in lieu of the Visa gift card. This check will be mailed from our office on
Monday, November 23rd, and Ms*** will receive an email shortly with the
tracking number.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W***Customer
Service SupervisorSecurity
Alarm Now###-###-####

To Whom It May Concern, In response to your letter dated 6/9/regarding case ID number ***, the following are the resolutions requested. Security Alarm Now spoke with Ms*** after receiving an update on the status of her *** Gift Card rebateWe have expressed our
apologies regarding the delay in her cards arrival and explained the *** process for a further understandingMs*** is aware her card has been submitted for creation which may take 1-(one to three) business days followed by 7-(seven to ten) business days of shippingSecurity Alarm Now continues to thank Ms*** for her patience and understanding; she has been supplied with my direct contact number if any further assistance is necessary. Please let me know if any further information is needed.Best regards,*** ***Customer Service ManagerSecurity Alarm Now*** *** ***

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***
To
Whom It May Concern, We
have received the complaint regarding Mr***s *** Gift Card Rebate. At
this time, we are
experiencing a delay in processing our *** Gift Card rebates. We apologize for the inconvenienceIn an effort to expedite this, we will be
bypassing our 3rd party distributor to send Mr***’s check
to him. Mr***’s $rebate check
will be shipped from our office in Chandler with 2-day Express Shipping. We currently do not have the tracking number
updated as of yetWe will be emailing the tracking information to his email at *** as soon as we have itYou
are welcome to contact me directly with any additional questions you may have.Best
regards,*** *** Customer
Service ManagerSecurity
Alarm Now1*** *** ***

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $This should arrive to the customer's address within 3-business daysWe apologize for the delay, with
distribution of this gift card we consider this complaint resolved.Thank you and have a great day!