Security Systems and Monitoring

October 2015Better BusinessBureau (Phoenix, AZ) N12th Street Phoenix, AZ85014-4585Re: Complaint***ToWhom It May Concern, We have received the complaint regarding Ms*** *** Gift Card Rebate. As we have explained to Ms***, we have experienced an unexpected
delay in processing our gift cards, however each and every customer who has qualified for and submitted a rebate will be receiving their cards. While we are running behind, we do have access to a small reserve of cards, and will be sending Ms*** an expedited card so she will not have to wait until theend of November. This card should be shipped on Monday October, 2015, and she should receive it within 7-10 business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Customer Service SupervisorSecurity Alarm Now###-###-#### ext***

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and have a
great day!

2/21/16Revdex.com (Phoenix, AZ) N12th StreetPhoenix, AZ 85014-Re: Case ID11023271Thank you for forwarding me the letter from Security Alarm Now.I used *** *** name to sign up the account with Security Alarm Now, when that's the name on my
credit card to pay the installation feeLater on, the name on my credit card changed to *** ***Accordingly, I had ADT (m***) changed the account holder name to *** *** so that ADT has no problem to get monthly payments from that card for monitoring the Security System.Seems that my name change with ADT was not automatically reflected on ADT Dealer's record, so Security Alarm Now does not have record of "*** ***", but they should have record of "*** ***", while both records link to the same address (to where the system located): *** *** *** *** ** *** U3That's the address I put on VISA GIFT CARD REBATE FORM under the Name of *** *** and Monitoring Account Number of*I completed the form on 5/28/and mailed to Security Alarm Now along with a copy of signed contract, then called them in June to make sure it's received.Anyway, two names, same personSecurity Alarm Now can send me the Long Overdue rebate to the location of *** *** *** *** ** ***Sincerely,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 2015Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint ***To Whom It May Concern, We have received the complaint regarding Mr*** *** Gift Card Rebate First, we want to assure
Mr*** and the Revdex.com that there has been no “Fraud in the Inducements” in regard to his *** Gift Card Rebate Mr*** and each of our customers will be receiving their rebates as promised We have been candid with Mr*** since he first called regarding the status of his card in July. At this time, we are experiencing a delay in processing our *** Gift Card rebates In an effort to expedite this, we will be bypassing our 3rd party distributor to send Mr*** card to him Mr*** $*** Rebate will be shipped from our office in Chandler, Arizona on or before November 2nd, and he should receive it within 7-business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Customer Service SupervisorSecurity Alarm Now###-###-####

January 18, 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Case ID***To Whom It May Concern:In response to your letter dated 1/16/regarding case ID number ***, the following are the resolutions
requested:Security Alarm Now has spoken with Ms*** and has expressed our apologies for the delay in serviceService has been scheduled for Security Alarm Now to service Ms*** system on 1/23/2015, we have also placed Ms*** on our early timeslot list to provide service sooner should an appointment come available.If additional information is required please feel free to contact me directlyBest regards,Aashli M***Director of Operations###-###-####

Worst customer service to ever exist! Salesperson by the name of *** harassed my parents with sales pitch and wouldn't take no for an answerAfter telling the salesperson several times that my parents would consider purchasing the system at a later date, *** continued to pressure my parents into purchasing the system immediatelyAt this point my parents said no to the entire alarm system, and *** continued with her sales pitch and would not take no for an answerI had to literally hang the phone up to end her harassing call*** called right back and continued to harass us with her sales pitchAfter threatening to tell her that I was reporting the company to the FCC, she still still continued to pursue the saleI had to hang up again to the end the call

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint 10939124To
Whom It May Concern, We
have received and reviewed Ms***’s complaint regarding her recent service by
an ADT technician on September 2015. Ms
***’s security system
was installed by Security Alarm Now on May,
2015. Security Alarm Now was responsible
for all service and maintenance on her account for the first months of
service, however, after days, this customer’s system is maintained and billed
exclusively by ADT and their corporate technicians. The technician that she had in her home was
an employee on September was an ADT Corporate Technician. This complaint should be redirected to ADT
and not Security Alarm Now.You
are welcome to contact me directly with any additional questions you may have.Best
regards,***
***Customer
Service SupervisorSecurity
Alarm Now*** *** ***

In response to your letter dated 10/20/regarding customer *** * ***, the following are the resolutions requested.
Security Alarm now has submitted Ms*** to have her installation fee refundedThis refund will reflect within her account within
7-business daysWe have called Ms*** to inform her of the refund and express out apologies for any miscommunication.
You are welcome to contact me directly with any additional questions you may have
Best regards,
*** ***
Director of Customer Retention
Security Alarm Now
###-###-####

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ
85014-4585Re: Complaint ***To
Whom It May Concern, We
have received Mr*** complaint regarding the delay in his Visa Rebate
Card. First,
we would like to apologize to Mr*** for the delay
in receiving his
card. Currently our company is
experiencing a delay in processing the Visa Rebate Cards and we are working
quickly to rectify the situation and ensure that all customers receive their
cards in a timely fashion.In
an effort to expedite this process for Mr***, we will be mailing a check
directly to his home, in lieu of the Visa gift card. Mr*** will receive an email shortly with
the tracking number.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W***Customer
Service SupervisorSecurity
Alarm Now###-###-####

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by March 17, 2016, In the amount of $375.00. We have contacted Miss J*** today to inform her of this and
address any other concerns.We apologize for the delay, with distribution of this gift card we consider this complaint resolvedThank you and have a great day!

December 2015Revdex.com (*hoenix, AZ)&nbs*;N12th Street&nbs*;*hoenix, AZ 85014-4585Re: Com*laint ***To Whom It May Concern,&nbs*;We have received Mr*** com*laint regarding the delay in his Visa Rebate Card
&nbs*;First, we would like to a*ologize to Mr*** for the delay in receiving his card&nbs*;In an effort to ex*edite the *rocess for Mr*** we mailed a check directly to his home, in lieu of the Visa gift card&nbs*;The check was mailed from our office on 11/16/to the *** *** ** ** *** *** ** *** address.You are welcome to contact me directly with any additional questions you may have.Best regards,Todd Z***Customer Service ManagerSecurity Alarm Now***

To Whom It May Concern,Thank you for bringing this to our attention, our customers are advised during the initial call where they ordered their security system of our rebate process. Our calls are all recorded for quality assurance. We sincerely apologize if this was not explained
efficiently we will be sending this customer a Visa in the amount of $within the next hours, due to the confusion of the process. Please allow 3-business days to receive this.Thank you for being a customer and please do not hesitate to ask if you have any other questions

In response to your letter dated 3/17/ regarding case ID number ***, the following are the resolutions requested. Security Alarm Now would like to apologize for any confusion that may have occurred, to reassure Ms*** a thorough quality assurance check has been completed
on her accountIt was confirmed that all information disclosed to Ms*** by Security Alarm Now regarding the length of her contractual agreement was correctThe expectation of the three (3) year contractual agreement was divulged prior to Ms*** order being placed as all of Security Alarm Now’s ads communicate the month price lock guaranteeThis information is repeated within the presentation of ADT’s benefits within the ordering process as well as is present within the verbal confirmation of the orderMs*** also agreed to understanding the contract length on her date if installation when signing her Alarm Service Contract that discloses this information beginning on page of 8, please see attached document.Security Alarm Now has communicated Ms*** concerns to ADT Corporate directly as they have jurisdiction over the customer’s account, as well as Ms*** has been in contact with ADT herselfShortly after the complaint was submitted ADT and Ms*** came to the agreement to a significantly adjustment her monthly monitoring rate, provided months of free monitoring as well as compensated the customer for system featuresIf Ms*** is interested in cancellation or would like to request additional changes to her account this would have to take place with ADT by calling ###-###-####. Please let me know if any further information is needed.Best regards,*** ***Director of Customer RetentionSecurity Alarm Now###-###-####

January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint *** To Whom It May Concern, We have received Ms*** complaint regarding the delay in her Visa Rebate Card. First,
we would like to apologize to Ms*** for the delay in receiving her card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion. In an effort to expedite the process for Ms*** we have mailed a check directly to her home, in lieu of the Visa gift card The check was mailed from our office to her home at *** * *** *** and should be arriving within business days She has been emailed the tracking number to *** You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z***Customer Service ManagerSecurity Alarm Now***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern, Thank you for bringing this to our attention, we apologize for the delay however, we have mailed Mr*** a Visa gift card on 3/14/please allow 5-days to receive this rebate.If you have any additional questions please do not hesitate to ask,Thank you and have a great day!

2/21/16Revdex.com (Phoenix, AZ) N12th StreetPhoenix, AZ 85014-Re: Case ID11023271Thank you for forwarding me the letter from Security Alarm Now.I used *** *** name to sign up the account with Security Alarm Now, when that's the name on my credit card to pay the
installation feeLater on, the name on my credit card changed to *** ***Accordingly, I had ADT (m***) changed the account holder name to *** *** so that ADT has no problem to get monthly payments from that card for monitoring the Security System.Seems that my name change with ADT was not automatically reflected on ADT Dealer's record, so Security Alarm Now does not have record of "*** ***", but they should have record of "*** ***", while both records link to the same address (to where the system located): *** *** *** *** ** *** U3That's the address I put on VISA GIFT CARD REBATE FORM under the Name of *** *** and Monitoring Account Number of*I completed the form on 5/28/and mailed to Security Alarm Now along with a copy of signed contract, then called them in June to make sure it's received.Anyway, two names, same personSecurity Alarm Now can send me the Long Overdue rebate to the location of *** *** *** *** ** ***Sincerely,*** *** ***

7 January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint ***
To Whom It May Concern,We have received Ms*** complaint regarding the delay in her Visa Rebate Card. First, we would like to apologize to Ms*** for
the delay in receiving her card. Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite the process for Ms***, we have mailed a check directly to her home, in lieu of the Visa gift card. The check was mailed from our office to her home at *** *** *** **. She should be receiving it within business daysThe tracking number for the check was emailed to her directly.You are welcome to contact me directly with any additional questions you may have.Best regards,Todd Z***Customer Service ManagerSecurity Alarm Now***

I am writing in response to Mr*** claims Unfortunately, he was mis-informed by the *** Representative who was at his home The equipment installed in his home is not, in fact, purchased by *** At the time Mr*** system was installed, he had specific requests regarding the setup, namely coverage on a detached structure separate from the main property We returned to the home several times to attempt to improve the connectivity between the home and the garage, however, it was determined that there was no physical way for the system to work effectively in the garage, however the system in the residence was in good working order We informed Mr*** that we would release him from the month agreement of the contract and refund all monies that had been collected, but we would need to remove our equipment from the home At that time, Mr*** was informed by our agent that we would need to remove the equipment or he would be subject to collections for the monetary value, and his response was, “do what you have to do.” He refused to allow us to recoup our property and he is now refusing to pay for it.In the contract signed by Mr*** it did state that we were not responsible for any previous equipment in the home At the time of the installation, he approved the removal of the equipment and was responsible for its disposal We have done all within our power to rectify the situation when it was determined that we could not provide the services he had requested Since he was unwilling to comply with our request to return our equipment, we were forced to pursue outside collection options.Best regards,*** ***Director of Customer RetentionSecurity Alarm Now###-###-####