Security Systems and Monitoring

I am sorry that you closed this issue, I misunderstood your last email.I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM THEIR COMPANY.Since you have dropped the issue, can you at least tell me what, if any, options I have nowconcerning this issue. At this point its not even the matter of getting my $rebate card, although it will be nice,its the general principal of the matterI did my part in getting their information back to themin a timely fashion, and THEY haven't followed through with their part. I cannot conceive the notion that they have had so many cards to deal with, that we haven'tgotten ours. If you would please, let me know what my next move should be, I'd appreciate your help.Thank you in advanceSARA ELEDGERCOMPLAINT # ***

January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Case ID*** To whom it may concern, At the time of sale, Mr*** asked about the ability to move his system if he movedBeing with ADT allows him to
move his system to his new homeAt no time was information given to Mr*** about the ability to change the name on the contract as stated in the complaintWe have done everything we can as a company to help him with the move. We have offered to move the system to a new home as discussed in the original sales call, customer declined because he does not have a home to move into for about monthsWe offered to put his contract on hold until he moves into a new homeCustomer understood and said he would work with ADTThis was the last conversation we had with Mr*** on 12/28. As of now, there is nothing we can do for Mr*** to satisfy his desired settlement of terminating the contractIn this case, he would liable for 75% of the remaining balance of the contract if he does not want to continue with his services. Best regards, Todd Z***Customer Service ManagerSecurity Alarm Now***

January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint 11015136 To Whom It May Concern, We have received Mr*** complaint regarding the delay in his Visa Rebate Card. First, we would like to apologize to Mr***
for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion. In an effort to expedite the process for Mr***, we have mailed a check directly to his home, in lieu of the Visa gift card The check was mailed from our office to his home at *** *** *** The tracking number for the check is *** *** *** *** *** ***
You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z***Customer Service ManagerSecurity Alarm Now***

December 2015Revdex.com (*hoenix, AZ)&nbs*;N12th Street&nbs*;*hoenix, AZ 85014-4585Re: Com*laint ***To Whom It May Concern,&nbs*;We have received Mr*** com*laint regarding the delay in his Visa Rebate Card&nbs*;First, we would like to a*ologize to
Mr*** for the delay in receiving his card&nbs*;In an effort to ex*edite the *rocess for Mr*** we mailed a check directly to his home, in lieu of the Visa gift card&nbs*;The check was mailed from our office on 11/16/to the *** *** ** ** *** *** ** *** address.You are welcome to contact me directly with any additional questions you may have.Best regards,Todd Z***Customer Service ManagerSecurity Alarm Now***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,*** ***

Equipment not loudMade a complaint and they provvided additional keypad but the problem still persists in that I cannot hear alarm when it goes offI called customer service because I told them that they cut my wires on my old system and I would like them to reconnect it Isince there was no reason to do anything with my old systemIn reconnecting my system it would mean that I would hear alarm when it goes off since it was not a problem beforeWhen I called customer service they told me someone would call but weeks after no one hasI then emailed with the same resultsThere is also advertisement involved

6 January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint ***
To Whom It May Concern,We have received Ms*** complaint regarding the delay in her Visa Rebate Card. First, we would like to apologize to Ms*** for
the delay in receiving her card. Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite the process for Ms***, we have mailed a check directly to her home, in lieu of the Visa gift card. The check was mailed from our office to her home at *** *** **. The tracking number for the check is *** *** *** *** *** ***You are welcome to contact me directly with any additional questions you may have.Best regards,Todd Z***Customer Service ManagerSecurity Alarm Now1.***

April 2016Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint ***To Whom It May Concern, We have received Ms*** complaint regarding the delay in his Visa Rebate Card First,
we would like to apologize to Ms*** for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for Ms***, we will be sent a Visa Card from our offices by the end of the current week It does take 7-business days for the card to arrive.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W***Customer Service SupervisorSecurity Alarm Now###-###-####

Ms***,
In response to your letter dated June 5, regarding File number Complaint ID #*** following are the explanations requested.
When Ms*** had her order confirmed, she was informed that there was a non-refundable installation fee
that would be charged immediately The charge was processed through our system on the day the order was placed, however, due to the delay in the bank processing; the charge did not appear on her statement until the 3rd However, since we were unable to take over her existing system as requested, we will be issuing a full refund to Ms*** for the entire install fee of $plus tax ($51.94)
This refund was issued on 6/5/to the Customer’s *** *** *** *** *** account The transaction can take up to days to post to the account.
Please let me know if any additional information is needed.
Best regards,
*** ***
Director of Customer Retention
Security Alarm Now
###-###-####

** *** ***
*** *** *** *** ***
*** ** *** ***
*** ** ***
*** *** ***To
Whom It May Concern, We
have received *** *** complaint regarding the delay in his *** Rebate
Card. First,
we would like to apologize to *** *** for
the delay in receiving her
card. Currently our company is
experiencing a delay in processing the *** Rebate Cards and we are working
quickly to rectify the situation and ensure that all customers receive their
cards in a timely fashion.In
an effort to expedite this process for *** ***, we will be mailing a check
directly to her home, in lieu of the *** gift card. This check was mailed from our office on December
3rdThe tracking number for the check is *** *** ** *** ***,
and she should be receiving it around December 10thYou
are welcome to contact me directly with any additional questions you may have.Best
regards,*** ***Customer
Service ManagerSecurity
Alarm Now***

April 2016Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint ***To Whom It May Concern, We have received Ms*** complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Ms*** for the
delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for Ms***, we will be sent a Visa Card from our offices by the end of the current week It does take 7-business days for the card to arrive.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W***Customer Service SupervisorSecurity Alarm Now###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As far as the reference to the statement "To qualify customers for *** services, *** along with all certified *** Dealers conduct credit checks, to verify this information with Ms*** may contact *** corporate themselves at ###-###-####", the first time I contacted *** was through a LIVE online chatAt that time, the representative stated "we do NOT conduct credit checks for our services." That representative was also the same one who told me about the refurbished equipment (which I am no longer worried about)After receiving the information from the *** (online chat) representative, I contacted *** directly at ###-###-####After asking about their promotions, I inquired if they conducted credit checksAt that time, I was told "no, we do notIt isn't required in order to provide our services to you"Now, mind you, I was given this information just by getting promotionsThey didn't know my name, address, phone number or anything else about meDuring my order, they never asked me for my SSN, nor was it asked of me during installationThus proving credit checks are NOT conducted by ***I also just called *** at ###-###-#### (1/21/at 5:30pm EST) and spoke with *** *., a representativeHe stated "I have worked with *** over years now and I can tell you that we do not do credit checksI do not know why they are telling you thatIf they have any direct questions they can call us at ###-###-#### and speak with another representativeHopefully that should help."
All I am asking to resolve this issue is to REMOVE THE INQUIRY FROM MY CREDIT REPORTThe entire ordeal with SecurityAlarmNow which included conversation, credit check (which I told the representative who took the order that *** didn't require it, why should they?!), the order for installation, and the cancellation of installation and services was only an hour TOTALI did not have any services from the provider, therefore feel like it should be removedI could understand if I had the installation completed, but it was notI feel I have done my part by being a considerate consumer and reaching out to SecurityAlarmNow within an hour of the order, to cancelI also was honest by telling them why
I would appreciate it if you would consider the above action so we can move forward with this issue and agree to a resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially addressed. Security Alarm now has not released my account to *** so that another company I have chosen can take over the system. They have no authority to have it on hold in the first place. Where is the documentation showing that I established a business relation with them. Security Alarm Now is unethically preventing me from getting service elsewhere by not releasing the account. As noted in my initial complaint, I did cancel my installation order on May 31st 2014, which Security Alarm Now did not acknowledge in their response. I will wait for the business to release my account to *** so that I can move forward with another company before I consider this complaint resolved
Regards,
*** ***

On November 6th, I received email from Revdex.com re:resolution from Security Alarm Now re: an outstanding rebate in the amount of $ According to Katie W*** their Customer Service Supervisor, she clearly stated that, "Ms*** $Visa Rebate will be shipped from our office in Chandler, Arizona on or before November 9th, and she should receive it within 7-business days from that date."The noted next steps were as follows:What is the next step?This matter is now closed in Revdex.com files, and will appear in the company's Revdex.com Business Review as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."There is no action for you to take at this timeWe will contact you when we next require your input.Based on this direction, I did not respond On Dec14th, I received Revdex.com letter that my case was closed due to my non-response!To date, I have attempted to contact MsW*** at Security Alarm Now, to no avail She has not contacted me or returned any of my messages In addition, I have spoken with several other reps who offer no information re:status of rebate Although they "promise" to research and respond, there is never a return call.Thus, I would like to re-open this complaint Thank you,*** ***

To Whom It May Concern,In response to your letter dated 7/10/regarding case ID number ***, the following are the resolutions requested.Security Alarm Now understands Ms***’s concerns regarding the non-refundableinstallation fee that was disclosed and agreed upon during the recorded
confirmation of herorderTo best assist the customer Ms*** Security Alarm Now has refunded her $99installation fee, totaling $including taxThis transaction takes an average of 7-10business days to reflect within her accountMs*** has been contacted and informed of theinstallation fee refund.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***

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6 January Revdex.com (Phoenix, AZ)
N12th Street
Phoenix, AZ 85014-Re: Complaint ***
To Whom It May Concern,
We have received Mr*** complaint regarding the delay in his Visa Rebate Card.
First, we would like to apologize to Mr*** for the delay in receiving his card. Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashionIn an effort to expedite the process for Mr*** we have escalated his $gift card and it was processed on 1/4/and will be arriving at his home at *** * *** *** within the next 7-business days.
You are welcome to contact me directly with any additional questions you may haveBest regards,
Todd Z***
Customer Service Manager
Security Alarm Now
***

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $This should arrive to the customer's address within 3-business daysWe apologize for the delay, with distribution of
this gift card we consider this complaint resolved.Thank you and have a great day!

To Whom it May Concern
Thank you for bringing this to our attentionThis customer submitted a rebate in the first week in December and as it states on the rebate form it takes us a minimum of 8-weeks to process these types of requestsWe apologize for the high call
volume/wait times the customer experienced and we are working diligently to correct this for our customersThe customer will receive the rebate in 7-business days from Friday 02/when it is scheduled to be sent to the customer.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear bel
THE ALARM SYSTEM THAT I HAD AGREED TO HAVE INSTALLED MALFUNTIONED THREE TIMES WITHIN THE FIRST HOURS OF THE INSTALL
I THEN MAILED THE NOTICE OF CANCELLATION WITHIN THE REQUIRED LENGTH OF TIME
I PAID TO HAVE MY PREVIOUS ALARM SYSTEM RE-INSTALLED AND ALARM NOW'S INFERIOR SECURITY SYSTEM WAS REMOVED AND WAS PICKED UP BY AN EMPLOYEE NAMED *** ** *** ON OR ABOUT NOVEMBER 15, THE CONTRACT CLEARLY STATES THAT IF YOU CANCEL ANY PAYMENTS MADE BY YOU WILL BE RETURNED WITHIN TEN DAYSTHEREFORE TO SETTLED THIS COMPLAINT I MUST RECEIVE THE AMOUNT PAID FOR THE INSTALLATION ON THE DATE OF OCTOBER 24,
Regards,
*** ***

06/13/Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-Re: Complaint # *** To Whom It May Concern, We have received *** *** complaint regarding her visa rebate cardFirst, we would like to apologize to Ms*** experience with the redemption process of the rebate cardWe understand that this is important to Ms*** and therefore we would like to address this concern to close all concernsIn order to resolve Ms*** concern, we are having a check mailed from our office no later than 06/20/We do ask for 3-business days for shipping but she should receive it within that time and if there are any concerns please contact me directlyBest regards,Taylor H*** Customer Service Team Lead Security Alarm Now ###-###-####