Sega Transportation Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This totally untrue! I spoke with Mike (my Rep) he told me the storage will be in Ft. Lauderdale and that we would have access to it as long as we made prior arrangements. He understood that all her clothing was in wardrobe boxes and she need them in Florida. All the communication I have had indicates that they knew of this situation. They told me that the wardrobe boxes would be shipped via Fed-Ex and they would give me a tracking number. I spoke with Donavan (apparently a manager, who told me this, Chancez(a dispatcher) who was calling me back with a tracking number, and finally Kaliabi(warehouse foreman). Kaliabi is the only person who was honest with me, he told me it would be too costly to send via [redacted] but would send it down on a truck with another delivery to Florida. I have lots of e-mails to Sega for my records. My daughter was moving to Florida to start a new teaching job
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for calling the potential customer on different occasions in order to provide her service for her relocation in which she requested quotes for. As requested we removed [redacted] off of our dialer and made no further contact. We wish her luck with her future move. Should there be any...

other questions or concerns please feel free to contact our office. Thank you!

[redacted] signed a copy of our order from back on June **, 2016, within our contract it gives the customer a clear insight on our delivery times as well as our refund policy. Our contract states "Please be advised that Sega Transportation has up to a total of 21 business days for delivery of...

household goods to all states by law." The customer was picked up on July *, 2016. [redacted] called into our office and spoke with a rep on July [redacted] to get a time/date on delivery and she was told to call back the following day to speak with our dispatch. Customer was called to confirm delivery by our dispatch and she stated to him that she was still in New York and would not be at the delivery location but that her mother would be. She also stated that she would come to our main office and pay the balance in person. On day of delivery July [redacted] in which falls within our 21 business day time frame the driver called the customer to inform her that he is 45 min away customer stated that she nor her mother are there to accept the delivery. The driver called our dispatch supervisor and he was told to stay and wait until the customers mother returned. In result [redacted] paid the balance and her goods were accepted by her mother. The move was completed on July [redacted] , 2016. On behalf of Sega Transportation we would like to apologize for any inconvenience you may have endured during your move with us. Should you have any other questions or concerns please feel free to contact our office. Thank you!

Customer was told by a representative in our office that our storage facilities are not available to the public and unfortunately with that being said they would not have access to their belongings. It's unfortunate but we are not responsible for what the customer packs once items are placed in...

storage. If customer would like to move his delivery date up he does have the option to do so. Should there be any other questions or concerns please contact our office.

Revdex.com:At this time, I have not been contacted by Sega Transportation Inc. regarding complaint ID [redacted]. The compliant has NOT been resolved.  Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thanks for the reply,In fact, I had few email communications with Tom R[redacted] before reaching to an agreement about contract details. In his first draft (sent on July * at 3:26 PM) he had mentioned July [redacted] as pick-up and [redacted] as delivery. After I specifically told him I want both of them to happen on July [redacted], he sent me a modified one. In the version of contract I signed (sent on Jul * at 4:59 PM), both pick-up and delivery was scheduled for July [redacted]. Please see the attached snapshot of my inbox. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My move was scheduled on july ** and I cancelled on july **, 6 days prior move, I am elegible for full refund of my deposit.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the misunderstanding but all of our storage units are not available to the public. Your sales rep should have informed you that any personal items that you may need you should not pack and store them because once items are loaded into storage they can not be accessed until time of delivery. As a courtesy we were trying to see if shipping the 3 wardrobe boxes would be cost efficient and as the warehouse manager explained unfortunately it would not, so he scheduled to have the  boxes delivered. We are not responsible for box deliveries when the customer opts to have their items stored in our storage facilities but again as courtesy we will deliver the 3 boxes as discussed. Should you have any further questions please contact our office. Thank you!

On behalf of Sega Transport we would like to apologize that you did not have a pleasant moving experience with our company. According to the contract that you signed the estimate was not based on a flat rate. The estimate was based on the inventory that you provided your sales rep and if you look at...

the contract it does state that if there are in fact more items/ more space used on the truck the customer is responsible for the additional fees. Looking over your inventory 300 cf of space was additionally taken which would cause a gain in  price. You signed and agreed to our terms and conditions so there should have not been any miscommunication between you and your sales rep. As for your items that you stated were destroyed we have a third party insurance company that handles all of our claims. Anthem claims can be reached at [redacted] ext *. I hope I was able to answer all of your concerns, should you have any other questions please feel free to contact our office. Thank you.

According to the contract that the customer E-signed on June ** it states that all east coast moves are 3 - 7 business days but that's not a guaranteed time frame. It also states right below that the Department Of Transportation gives us up to 21 business days to deliver customers goods from time of...

pick up. The customer was picked up on July [redacted] and delivered August [redacted] which means we delivered on the [redacted] business day from date of pick up. We fall with in our contracted time frame for delivery. I spoke with the customer on several occasions regarding her move and apologized for the delay. Should you have any other questions or concerns please contact our office. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[To date I have not received any claim forms from either party, once the forms are received I will make my determination.  Furthermore I am unable to view the response from Sega.
 
 
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

According to the contract yes we are given 21 business days to deliver the customers goods from the date of pick up. We email all of  our customer asking for the first available delivery date to ensure that our dispatch team does not schedule a delivery earlier than the customer expected. We...

apologize for any misunderstandings. All of our moves are reviewed by our dispatch manager to ensure that we are able to complete each move. This customer was picked up and delivered within the contracted time frame. For any missing/ and or damaged items the customer must contact our 3rd party insurance provider to submit their claim. They can be reached at ###-###-#### Ext *. Should there be any additional questions or concerns please do not hesitate to contact our office. Thank you.

THEY DIDNT SHOW UP!!! I had booked a move over a month in advance and set it up with Mike, who I wouldn't recommend at all. He lied to us, the contract we had was clearly fraud. He had written 9am move time. I called the night before, Mike said movers will come some time between 10 and 12 so I said okay fine. He promised my things would be packed into a 26 foot truck with 2 day guarantee delivery. The next day I called at 10am, he said movers were coming. At 12 he said movers were late and would come between 3 and 5 pm and PROMISED that someone would arrive to move our things and transport them. From 2pm to 5:30pm the company did not answer their phones and finally at 5:35pm someone from the main line answered and gave me the cell phone of the dispatch manager. The dispatch manager said the movers were in Providence RI (over 1.5 hrs away) and said someone would be at my place by 6:30pm and he HUNG UP on me. I have never been more disgusted with a company before in my life. I had tears in my eyes explaining that I was up since 7am with my boxes waiting for them, I was getting fined for not vacating my location that day because of this company as well and I had lost a day of travel and missed a flight all because of their lies, fraud and lack or professionalism. Mike had put in the contract that we could lock our truck with our own lock, he swore over a month ago when we booked with him that the contract was something they followed and if it was in the contract then it was to be followed. Once the dispatch manager got on the phone with us after 10+ hours of not showing up he said "there is no way we have ever allowed someone to lock a truck, there is no way that you will be putting a lock on your truck, whatever Mike told you he's wrong, see you at 6:30" and he hung up on me. Never have I been more sick to my stomach and when I finally got Mike on the phone after 4 hours of not answering our calls he said "you can lock your truck, but sometimes you can't" and I broke down in tears and said "how could you lie to us about that?! its in our contract, your company approved it" he said nothing and continued to tell me that my movers will arrive soon. I have all of these phone calls recorded and have been sick to my stomach for a week now that this happened. Mike also said he would feel safe moving his own brother with Sega Transport, I sure hope his brother reads this review.

As a company, we apologize for the communication, or lack there of. Again, This move was minimal size, discounts were given in addition to the 10% refund of the total cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their facts are clearly incorrect.  I have a call log were I personally called 6 times on the night of 9/**/16; 4 times on 10/*/16; and 3 times on 10/*/16.  I too spoke with Donavan.  I expressed our concerns and serious disapproval of the moving efforts with EVERYONE whom I spoke with.  I do not have the company mistaken nor are they reporting accurate information.  In my phone conversation with Donavan on 10/*/16 - he indicated that he would look into the matter and get back to me.  From that point forward, I have YET to be able to get ANYONE from that office on the phone.  The amount of property damage that this company has caused is unreal.  The "claims process" is handled through a third party which is also near impossible to track down.  The level of unprofessional behavior by this company is beyond outrageous!  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This complaint was send to our customer service. They still reviewing the complain. Customer will received a call as soon as they done investigating.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is still reviewing my claim.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I was refunded 10% but not ONCE was I told that a guaranteed delivery date would cost more because I would have paid it - I was told that May [redacted] WAS my guaranteed delivery date. I would have paid for a guarantee. I wasn't contacted regularly - I could never get a hold of anyone anytime. Communication was embarrassingly unprofessional. The movers arrived at 10PM!! 2 weeks late and one of my very expensive pictures was broken. I am not pleased with the resolution.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]: Hey [redacted],   Not every person moving has the best...

experience and we're sorry that this one is with our company. Simply put, you only pay for what your taking. If you have more items you have to pay for the extra space that its taking up. We did work out an adjustment with you as well as a discount because on our side we were late and do take responsibility for that as it doesn't happen often. After discounts and all when we were trying to deliver you simply didn't have the balance to pay, which is why it had to go into storage.   We did in fact give you discounts for you having more items as well as being late on our side for delivery, but there was still a delivery balance that had to be satisfied. Again sorry there was nothing else on our side we could do to make you a happy customer.

Hey [redacted],   We're sorry you didn't feel like you had the best of service. The only thing that doesn't sit right with us with your complaint is because in moving in general and what we tell all customers is that the ONLY way the price goes up is if you have more items. If you tell us 20 boxes and you really have 40 that is why your price went up. That is also stated on every piece of paper you signed.   In addition you charged our reservation deposit of $375 back from your card holder for a move that was picked up and delivered, which we didn't fight. So you in fact got more that your settlement amount of $150 for something that we wern't in the wrong for. We do apologize for the miscommunication that you said you experienced which is why we didn't fight your charge back. Thank you.