Sekure Merchant Solutions

I just wanted to say Thank You and commend MrNeil C*** for assisting the Balch Springs Chamber of Commerce with an issue for our organization The level of professionalism and communication was simply impeccableHe deserves stars** *** *** *** *** ** ***

Thank you Jackie from Sekure Merchant Solutions working with you was a pleasure, your'e help very much appreciatedI have not had a problem since working with you and your professionalism very much appreciated, again THANK YOU for solving my problems!

Jamie and her team at Sekure Merchant Solutions is an AteamWhen I place a call or email they are prompt to get back with me and have ALWAYS helped with my requestI have recommended this company to others and will continue to do so

We've been using the service now for almost years I'm satisfied The ease of use is perfect and more so the customer service I needWhenever I've got questions related to the service, their prompt response is second to noneOur Customer Service Rep, Luke C*** works seamlessly to provide fast and detailed responses to answer any of my questions or solve the few hiccups we experienced along the way
Fact of the matter is as simple as this: If I was not satisfied with the service provided I would not continue the service Our Continuous use, for almost years, speaks for itself

Christina had told us that there was no early termination fee, there is, it's in the contract

This company has contacted me multiple times over the last months Each time, I have asked the sales repto please remove me from their marketing list The last conversation I was told by the repthey are a "brokerage firm" and do not have calling lists I have refused services and they continue to call to solicit services despite my refusals and request for our company to be removed from their calling list

I recently worked with Karen on our credit card program Being new to the company, I was not truly familiar with what was available to us Karen was wonderful She assisted me in doing the paperwork to make myself as the new contact, reviewing our rates (she was even able to secure us some savings) and answered a ton of questions!
Thanks again, Karen, for all of your help!!

I have had several good experiences with Sekure since they have been with our company
Any time I have a question or problem, they are always ready and willing to help
No waiting for days, or holding on the line forever They are always professional
and very nice

Sekure Review contacted us on the telephone at first and said they were offering a FREE review of our credit card statements The gal on the phone Sarah, said she was going to have a gentleman named Allan A*** who is a “Senior Analyst” contact us by phone and email We said that would be fine as we had some questions and that we needed to talk with the owner of the businessAllan called on Tuesday 8/*/and would not speak with the other gal who works here about what he wanted to discuss with the original person who answered the phone even though she would be just as adept to answer anything he neededHe said he would just call tomorrow and talk to the original galI said that was fineAllan called on 8/*/to talk to original gal and she was trying to tell him that we were not interested in the service that he was providingHe would not let her off the phone so she just hung upA few minutes later he called back and again was told we were not interestedWithin minutes, we had an email from himThis is the email:
You should listen before hanging upRetriver is a Processor, we a re a broker and deal with all the banks and processors , we provide the cheapest group rates available amongst them by combining companies like yours at a time, when you deal with retriver you are negotiating based on what your company processes monthly what about to thousand a month , when we negotiate we deal with to million a month, that how we are able to get the lowest rates free equipment so on the service we provide is without cost or obligation , just to show you the comparisons that’s it, send your statement and youll see for yourself
Allan A*** | Senior Analyst
Sekure Cost Review
Tel###-###-####
Fax###-###-#### *** ***
We take our customers privacy seriouslyIf you feel you've received this email in error, or if you wish to change how we communicate with you, please let us know by emailing us at ***Now in this email he’s telling us how he’s going to lump us in with other companies to get us better rates, ectThat does not sound to me like a very promising ventureAlso he wants us to send PERSONAL BUSINESS INFORMATION to him that has our account numbers and personal information on itAll in all, he was very rude, pushy, insulting and was a down right JERK

I simply want to let you know how great it has been to work with Michelle G*** over the past year or so She is quick to respond, and she is really great with explaining things to me so that I can understand what are sometimes technical issues I am so glad she is our representative for your company

My opinion so far is a 4+ review for Laura B of Sekure Merchant, I had a couple of issues as I use them, I contacted Laura B and she worked out my problems quickly and with enthusiasm Again I rate the a 4+***

If you want to do business with a very good and reliable company this is the place to go ! My account manager Kaleel is wonderfulHe always returns phone calls and handles everything in a professional mannerCould not be happier with my business relationship with this company ! Do yourself a favor if you are a small business and get involved with themThanks again Kaleel ! *** *** * *** *** **

Daniel has been so helpful and always responds to my questions and or concerns He does his job well

They call and lie about what their business isWhen I told them we did not want to switch credit card processing companies, they lied and told me they were not a cc processing company, they told me they are a brokerage firm

The customer service with Sekure Merchants has been fabulousIn particular Jamie-Lee C***Jamie has assisted me in a few equipment issues as well as suppliesJamie also met and matched any competitors attempt to persuade our business to change processorsIn my year plus experience with other merchant companies Sekure Merchant has been number one!

***, thank you for bringing this to my attentionWe are incredibly sorry for the unacceptable way you were treatedWe have added your phone number to our carefully maintained Do Not Call list, so you will not receive phone calls anymore If you would like to discuss this any further,
please feel free to contact me at ###-###-####

Dear Sekure Merchant Solutions:
We have been very satisfied with the customer service provided by our relationship manager, Cassandra P***
Sincerely,
*** *** * *** *** ***

Our company has been using Sekure Merchants for about years nowWe have been asked by numerous other companies to switchWe were offered better rates by % but we didn't even budge due to the service we get from Sekure MerchantsWe have never had any fraud against our accountWe can call them at any time and they answer any questions we haveThey are trust worthy and they do everything in their power to keep us in complianceThey are very competitive in their ratesA few months ago we were assigned a new Account Representative named Daniel S*I have to say he has totally impressed meWe recently added the Pay Anywhere phone swipe systems to our company and he has been instrumental in the change over He is a true asset to his companyHe is almost always available but when he isn't he returns my email and calls in a timely mannerGreat Company! Great Account Rep!

I had the pleasure of working with Nicole D the other day, as we were having issues with one of our terminalsShe was able to get us up in running without any further problemsShe was able to answer all of my questions and if she couldn't she found the answers for usShe was very helpful and understanding of our problemThank you Nicole D

I was initially a little hesitant on switching to Sekure Merchants based on the review onlineBut so far my experience with them has been greatThey are very responsive to my emails, usually getting back to me within an hour; versus my previous processing company who usually takes a day to respondThe dedicated relationship manager is a definite plus