Sekure Merchant Solutions

Marissa F* showed me what great customer service looks like at a bank card processing companyMarissa worked tirelessly to make sure my company was satisfied and well served by the credit card processing system She was not afraid of taking on the competition and finding the best services for my music store and E commerce website Thank you Marissa and thank you Sekure Merchant for finding solutions for my company

THIS COMPANY HAS TRIED OVER AND OVER TO GET US TO SEND THEM OUR CC STATEMENTS WHEN YOU TELL THEM THAT YOU USE A DIFFERENT COMPANY THEY TRY TO EXPLAIN THAT THEY WORK WITH THEM I HUNG UP ON THIS PERSON AND THEY CALLED RIGHT BACK AND BECAME RUDE AND PERSISTENT ADD US TO THE DO NOT CALL LIST

Have been a customer for about years (four different businesses)Any issue with processing our credit cards has been efficiently/professionally handled quickly and to my satisfactionI receive calls almost every day asking me to switch processors-I would not consider changing at allThis company and their employees is top notchCompetitive in their feesDo what they sayAct like they appreciate your businessWhat more could you ask?

Geoff D*** with Sekure Merchant has always been my contact He has always been on the ball and very prompt with everything that I have asked He handled a lot of things that I did not want to handle In this day and age, you can not find good customer service anywhere I never make reviews, but Geoff has been Awesome and deserves stars

We have just started with Sekure and I'm so happy with their service! If you have Shant K*** as your Relationship Manager, you are in great hands! Extremely happy to help in any way and very quick turnaround time on answering any questions! Thank you, Shant!

If I could rate this company with ZERO stars, I wouldFirst of all, they charged my bank account before they were authorized to do so, and it took days to get the charge reversed from my account That is ridiculous I am totally disappointed, I thought I was doing the right thing for my company, but apparently not This is a total waste of time, it doubles your work load because you have to enter your own invoice into your Quickbooks system, and then re-enter it into their system and cannot copy it It has to be totally re-created I am totally sorry that I considered this in the first place, I have spent way too many hours on the phone with these people They make it sound so good and easy, only to find out that it is not good or easy I do not recommend this company at all!

I can only say that I praise the day that we started with Sekure Merchants We all know what it takes to transfer from one processor to another and the problems we incur
The Sekure Merchants Team were all over it They addressed every issue immediately and dealt with the transfer as if they personally were having the issue I received prompt calls, emails and many suggestions that saved me time and money on the transfer Even the unique problems were handle this way and resolved in a timely manner
Sekure Merchants professionalism, knowledge, and willingness to help resolve any issue was refreshing Never did I have to worry about any issue that arose, and there were a few
As you know there are many Company’s out there trying to get our business None of them compare to the Service I have received from Sekure Merchant Solutions Thank you! Thank you! Thank you!

Unsolicited, pushy sales callsWhen asked directly if it's a sales call, we are told it's not and that the call pertains to our merchant processing accountWe don't have an account with these guysNor would we ever do business with a company misrepresenting themselves and their intentions when they callIt doesn't matter how much money we could save!
Was told today when I was trying to get a word in to the sales rep that he didn't want to hear me and he hung up

Sean M*** doesn't seem to understand my request to never call ever again I said it several times Good thing he stated that he records all calls so you have it on record that I don't want to be harassed by your company ever again

After charging my account inappropriately for months (they put me on a plan that was for high volume transactions and I told them I do very minimal transactions if any during the spring/summer- I did not catch this because I didnt think I was active with them yet), they said they would reimburse me 1/of the charges I didn't notice the charge being too high until they said I was not PCI compliant and charged me an additional $ I then got PCI compliant with the understanding they would refund the charge I choose to stay because of this reimbursement Instead they credited my account with themI incurred fees from my bank for these unapproved transactions and need the money back in my account I don't want a credit with their company It's my money they took and I would like it back in my possession I reached out for weeks on this issue with limited communication in return They will not provide me back my money

Regarding my experience with Karen S*** at Sekure Merchant Solutions I give her star ratingWhenever I have a need Karen is always there to help

This company calls our office every day 2-times per day asking for our or most recent credit card statementI have told them repetitively that I do not have access to that informationNor will I provide any of that informationYet every day, its the same lady, and the same conversationAt some point apparently I've become their amusement for the day, because the lady will actually laugh at meI would like to be taken off their call list, and never contacted again

*** *...We had a problem with our cards processing on separate occasions and Lauren went to work and solved it both times I appreciate how she kept me updated and worked diligently to resolve the problem I cannot tell you how much trust I have in Lauren to take care of our account

I would like to thank Shant K***, Relationship Manager for the excellent customer care he provided MrK*** was responsive to all our concerns and assisted us with our account needs He provided exemplary professional customer service Thank you for giving us a personal human touch in a complex business experience*** *** *** *** Dental Care

I've owned my small business for years and I've never had service this good! My rep, Bryan, is always available and makes certain that all of my questions or concerns are handled promptly
Great job!

Customer Service is very helpful!

The exceptional service provided by my representative (Jamie-Lee) is a breath of fresh airProfessional yet personable, reliable and consistentWith the daily operations of our business, it is a great relief to know that I can contact her and know that my questions will be resolved promptly

This company has harassed me to my breaking pointI do not want to be rude but I feel you just have no choice with these guys! told the caller several times I was busy helping a client could not talk to himHe called back in like minutes going on and on about needing a statementfirst off I don't know you not sending you my credit card statement second off I told you I was busy so you continue to interrupt me while I'm in a meeting with a customerThis company is rude, pushy and inconsiderate therefore no I do not want to conduct business with you

Thank you RyanYou are always so helpful & pleasent*** 

They will harass you to no end! Had to hang up on them more than once! Very unprofessional