Sekure Merchant Solutions

Can't say enough about the customer service, Ryan R***, recently providedHe went above and beyond in his explanations and recommendations for our merchant accountI was not on board with this company when our contract was agreed upon, so Ryan needed to educate me from square one, as well as, address my current issue of processing a large sum transactionRyan was patient, courteous, and professional throughout the encounter and he is definitely the reason that we will probably renew with Sekure Merchant Solutions when our contract comes up for renewal(This is big turn around since I was planning on not renewing up until speaking with this customer service representative.) Ryan answered my questions thoroughly and solved my problem(s)I give him a "10"
for satisfying this customer!!

As always, my rep Stephanie L*** was responsive and helpful She promptly responded to my inquiry and resolved my questions, I appreciate it

I received a telephone call from Senior Analyst Steven D*** After many follow up telephone calls from him, I informed him that I did not have time to give his solicitation any consideration While on the telephone, he continued to insist that his request for copies of my merchant statement would not take up much time and it would save me money I hung up on him I immediately sent him an email requesting that he cease from contacting me After receiving my email, the Senior Analyst from Secure responded with the following:
The time it took to write that email, is the same amount of time it would have taken to send a statement with itAnd that seconds would have taken at least 25% off your billI don't think you made the right choice but I won't be calling you backSteven D*** | Senior Analyst
Sekure Cost Review
He felt the need to contact me after I specifically requested that he cease from contacting me This is typical of sales people who feel that they can take on a hostile attitude with potential customers who don't give them the time of day This must stop When an individual requests of someone to cease contacting him/her--it should stop Please don't give your business to this company Please keep in mind, the individual I dealt with was a Senior Analyst who should be conducting himself in a courteous and respectable fashion

I've received several phone calls from Sekure Cost ReviewThe agent wasn't friendly when I politely decline the cost review He became argumentative and condescendingHe was pushy and a bully Not cool Andrew W***!

We are a small Hotlel in Miami Beach using the services of Sekure Merchant SolutionsWe have been working with Karen S*** for a while as our personal contact She is always very professional, helpful, and concerned about any issue we have regarding chargebacksI really don’t know what we would have done without her help

Karen S*** is a wonderful account manager ! Responded to all my questions and requests beyond my expectations in a timely fashionWas surprised with the level of customer service provided by a credit card processing company*** ***, Controller, Medical Center at Ocean Reef

Sekure has charged "Annual Fees", which have been applied to two monthly statements*** *** has been charged $twice on two separate monthly statements within the year No annual fee's were agreed to
Now a new fee of $claiming to be a *** *** Annual Fee has also been applied to two separate statements in the year

*** ***, we are working on having your account closed and credits issued as soon as possible*** is doing everything he can to have the credits issued to you via ACH, as agreed upon during your call with him on 9/*Once the account has been closed, he will contact you to inform you of this, and
that the remaining credits for the monthly fees have been issuedThank you for reaching out, and I sincerely apologize this was corrected sooner

I have had several folks form the Sekure Merchants call to give the company a free quote for credit card processingWhen you try to explain why you don't want to go with them you are harassed and the last two folks just kept calling and calling This past week I had the Senior Analysis call Helen O*** who referred the account to an Account Manager David W***
Not only did he explain over the phone out great you were he was trying to get me to sign off on changing over before I saw things on paper Once I received the report I politely declined for our own reasons and he calls me and continue to harass me stating I was the wrong person to contact and then kept saying just try and you can leave in forty five days and would not listen
This is the second time an Account Manager has treated me this way and you don't talk down to potential customer or talk over themI finally ended up hanging up on David

April, the original feedback in the form of a Revdex.com review on 01/** was addressed and your were placed on the Do Not Call list, we were able to locate the business phone number in our system from the email address you provided in your reviewI can confirm that you were placed on the Do Not Call list,
as I show no outbound calls were made to your practice as of 01/**If you feel the issue was not resolved in the original review, please call us at ###-###-####

My company has been doing business with Sekure for the past three years and I believe that a company is a reflexion of the people it employsCustomer service is excellent, specially when dealing with professional and knowledgeable people like Karen S***, with whom I had the pleasure to deal with for the past three weeks Her help has been essential for my company and myself to understand the intricacies and better our accountWe congratulate you for your excellent Customer Service, very rare in this present time

I would like to thank MsKatherine B*** for assisting me with our merchant account and answering questions regarding our monthly charges; She not only helped us reduce the monthly charges assessed but also guided me to become PCI compliant She provided me with her contact information which I will definitely use in the future since she was so helpful, courteous and friendly

I've been very pleased with Sekure Merchant Solutions for the duration of my work with themI've always been able to connect with Desi C***,the Relationship Manager for my account, to answer any questions I've hadHe calls back and emails promptly if I leave a message for himHe helped rectify a situation where I was cajoled into changing companies and then wanted to go back to SMS I tell you whatTHAT was a real learning experience in bad customer service! Desi has been attentive and helpful and I so appreciate that

Stephanie J*** has done a fantastic job servicing my companyThe switch over from the last carrier was seamless and her service and response has been exceptional

Am very satisfied with the service I have received from Sekure Merchant Solutions, especially my account relations manager, Leila Look forward to a continued relationship with them

To Whom It May Concern,
I wanted to take a moment to acknowledge my Customer Support Person, Karen S’ll start by saying that Credit Card Processing is not the most interesting and enjoyable topic, but working with Karen has changed my opinion in this areaFirst of all, she is very knowledgeable in this area which makes it easier to understandKaren is patient and really takes the time to make sure you are comfortable with the outcomesShe ALWAYS follows up to ensure the issue has not re-occurred and although our interactions are by telephone, I know she gives her service with a smile
I hope Karen is given the recognition she deserves and given an opportunity to influence other customer service individuals on “How the Job Should Be Done”!
Kudos for Karen!
D*** L*** *** *** *** *** * *** *** *** *** *** * *** *** * ***

This company has continued to call requesting that we send statements to them I have advised them that we ARE NOT interested yet they continue to call Finally after getting a little harsh with them and explaining that NO means NO they still had to come across as rude and unprofessional laughing and telling me Good Luck There is NO way I would ever do business with this company The lack of consideration for the companies they are calling and the time they are wasting to just get off the phone with them is unprofessional
From reading other comments it appears that this is the norm for this company
I have email and phone information and intend to report them each time I receive a call from this point out

Excellent, fast service from Sarah T*** in resolving an issue for me

Daniel S*** is very reliable and professional representativeHe's able to resolve issues in a timely manner

Working with Relationship Manager has been nothing but pleasant and productive As a neophyte to credit cards I have had a great experience learning the ropes with Nicole smoothing the path