Sekure Merchant Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Craig, thank you for bringing this to my attention. I am terribly sorry. This is not how we train our employees, we have extensive and ongoing training.  We have added your phone number to our carefully maintained Do Not Call List.

Carrie, I have added the other phone numbers to our Do Not Call list. I was unaware there were multiple numbers, again apologies that this wasn't taken care of initially.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], please accept our sincere apologies. We know just how frustrating this situation is. Rest assured, Geoff is doing everything he can to assist in having those transaction reprocessed via Global. I have been keeping a close eye on your account and know that Geoff is doing everything possible to...

get this done as quickly as possible. Geoff will continue to work with you and Global until all transactions have been reprocessed and funded to your account. Unfortunately, there was an error when boarding your account that wasn't realized until the funds weren't being deposited in your account.  Again, we are incredibly sorry for the inconvenience and we are doing everything we can to have this corrected as quickly as possible.

[redacted], Please accept our sincere apologies that the statements were not explained clearly when you initially spoke with an agent regarding the annual fee. At the time the Annual Fee was reimbursed to you and Geoff has since explained the Debit Network Fees.  Should you require any additional...

assistance with regards to the statements, please don't hesitate to reach out to Geoff as he has taken over as your Relationship Manager.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While we spoke by telephone to this business, and believe they now understand our company needs to be placed on their Do Not Call list, we are not completely satisfied with this resolution, as this was agreed to a year ago and not abided by.  Our company would like a written statement, stating that they have agreed that our company is on their Do Not Call list, both for their current business and any affiliates this business organizes under in the future.  With this in hand, we feel we will be able to better address future concerns, if any. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], I have spoken with the representative who have been assisting [redacted] with this issue and he has informed me that as of yesterday (10-17) the remaining funds were deposited into [redacted]'s account.

[redacted],Thanks for bringing this to my attention. We absolutely adhere to the our carefully maintained DNC list. It is extremely inconvenient for me that this was how I had to hear about your particular misgivings. I will be addressing them immediately, and have ensured personally, that your...

business phone number provided is expunged from our records.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I would like to know what you are going to do to prevent this from happening to other business owners. Your company obviously trains your staff to treat others this way. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], we have confirmed with the processor that both accounts have been closed. If you feel like they are still open, erroneously, please get in contact with us as soon as possible, but all records we have shown them to be closed.

[redacted]. First, I'd like to thank you for bringing this to our attention as this is something we don't take lightly. We will be looking into this further and working with our employees to ensure this doesn't happen again. It should not have happened in the first place, and I do apologize for that....

Rest assure, I have added your phone number our Do Not Call list, which is carefully maintained so there will be no further communication from our company. We certainly respect your request to not be called again, and I apologize this wasn't done when you requested our employees to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Provided they adhere to the statement that they will not call my business again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Misty, we are terribly sorry.Your account has been closed with no fees. Again, very sorry and thank you for bringing this to my attention.

[redacted] our office has spoken with [redacted] and the merchant account was officially closed on 6/*/2017.

[redacted], thank you so much for bringing this to my attention. I can assure you that this is not how to we expect our employees to treat clients. Rest assured, we have placed your phone number on our carefully maintained Do Not Call list and you will not be contacted again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], thank you for bringing this to our attention. I have added your phone number to our Do Not Call list, there will no further contact from our company.  I'd like to apologize that your request wasn't honored when initially request, we certainly respect your wish to not be contacted...

again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
I am still receiving calls from your company!!! It is 1130am and ive received 3 calls!!!!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]