Sekure Merchant Solutions

Review: Repeated harassing phone solicitation despite being told we are not interested.Desired Settlement: Put me on your do not call list

Business

Response:

[redacted], I'd like to thank you for bringing this to my attention, we certainly want respect your request to not be called again. I've added your phone number to our carefully maintained Do Not Call list, so you will not receive calls any more.

Review: They call me and call me, I have asked them to stop and they just dont. I must have received 50 calls from them and I have tolded them I dont want to receive calls.Desired Settlement: Take me off the list

Business

Response:

Good Morning,

I apologize for the amount of calls that [redacted] said that he has received from our company. I have added his name and contact number to the Do Not Cal list that our company maintains.

Should he receive any further calls, I would offer to have him email me personally at [redacted] , and I will look into it immediately.

Regards,

Oh My, after receiving a brake down of pricing from [redacted]: [redacted], I told him I was going to keep my current processor. I have been happy with them and really have had no problems. He said ok on the phone and we hung up. Only to find an Email that was bashing my current processor and sending me a link to their Revdex.com Report. In his email he also says "I hope the owner [redacted] understands the incredibly horrible decision you've made on his behalf...."

I am also an owner of the company and have been the person that makes the card processing changes. We have had bad processors in the past, and I feel after this email I am really glad to keep my current processor. I don't do business this way and don't want to do business with people that are this way.

We just switched from [redacted] to Sekure Merchant Services in October of 2015.

Besides saving hundreds of dollars a month since we switched, I’ve also had the pleasure of having Mr. Bryan W[redacted] as my relationship manager.

Bryan helped me through the process of getting our high ticket amount increased as our sales volume increased, and he explained everything to me so I completely understood the process and all the steps involved, including calling me to follow up on the status, and then to let me know the outcome when it was all set.

I’ve called him with questions on our statement, help processing foreign cards through Autorize.net, how to increase our high ticket item amount, and on top of always answering the phone (or calling me right back if he’s on the phone when I call), he’s always answered my questions thoroughly and understandably. And he’s so pleasant and patient, and I really like that too.

Bryan is my go-to person for EVERYTHING and ANYTHING that has to do with my credit card processing: he can reach out to [redacted], or [redacted], if I have a question relating to that part of the services so that I don’t have to try to navigate different phone menus and open tickets, etc. – He’s on it for me and it really means the world to me.

We’re a very small company with only 5 employees, but did have over $2 million in sales in 2015, so on top of doing the accounting, purchase orders, sales & invoices, logistics planning, HR, AND physically packing and shipping products going to my customers myself, I’m also in charge of maintaining our credit-card terminal service, and processing payments for my customers’ orders too – I don’t have time to navigate different FAQ pages or phone menus with 100 options or wait on hold – Bryan makes sure that I have whatever I need, or helps me resolve any issue I may be having fast and in a way I can understand, and I’ve been so happy since we switched to Sekure Merchant Solutions.

Bryan Winter’s Customer service is outstanding, and I truly feel that he represents the company in the absolute best possible way, and reminds me that making the switch to Sekure Merchant Solutions was easy, affordable, and overall: a wise decision in my company’s best interest, now and in the future as we grow and expand!

I have been doing business with Sekure Merchant and my support representative, Stephanie L[redacted], has been very helpful when needed. The rates are reasonable and the virtual terminal is simple to use. It gets the job done with relative ease. We will continue to use this company.

We are pretty new to Sekure Merchant Solutions and North American Bancard and have recently had some issues with a transaction. We spent several hours over the past week or so on the phone with customer/technical support and were quite frustrated. This morning Stephanie Landrigan called us to let us know that she noticed we had been having some issues and advised that she would be our relationship manager for any future issues or questions with NAB. We can’t express enough how great it was to be reached out to by her! She has helped us immensely already today covering several issues we had going. Couldn’t ask for a nicer rep!

I am a fairly new client . . . and my rep with Sekure Merchant Solutions is [redacted]. She is fabulous! She defines customer service . . . returns my calls promptly, solves whatever problem or question I have quickly and with a great attitude. She has been very helpful in getting me set-up and totally familiar with a new merchant service. I was a little nervous about switching to a new merchant service . . . but at every turn, this has been a good decision!

One of the best business I have deal with. They go above and beyond the call if you have issues. I really love this company.

Everyone that I have dealt with have been very friendly, professional and willing to do anything to make our experience better. I appreciate the positive, upbeat attitude and also the courtesies extended by not taking up a lot of my time.

Review: They call our business everyday and we told them to remove us from their calling list but we still receive call from them.Desired Settlement: Do NOT call our business

Business

Response:

Jason, thanks for bringing this to my attention. We are ABSOLUTELY removing you from our calling lists as of today. Sorry for the inconvenience.

Review: I was contacted by telemarketer on a few occasions who eventually conned me into switching my service by misleading me, or more so deceiving me, concerning associated fees. I was told things and sent a contract that said otherwise. This of course prompted me to ask questions and I was assured that certain things didn't pertain to our company because of the type of card processing we done. I was talked into signing because I believed what the representative was saying. My service was switched and it's now costing more than twice what it was. (it was supposed to be saving money) On top of that, the first three transactions were a nightmare to get processed. AND they automatically signed me up for a additional service I did not want (again, something the representative said would not be an issue) and I've been trying to get it cancelled for months. The only way to cancel is by email. It's not cancelled and I can not get any response. I've also contacted Sekure Merchants to cancel, who sent me straight to [redacted], who sent me a letter to sign stating I am in breech of contract and it will cost me $640 to cancel. I've tried twice to contact them, and I get no response. Sekure lied to me regarding processing rates, monthly fees and hidden fees.Desired Settlement: I want my services cancelled at no further cost to my company. They claim I am in breech of the contract I was deceived into signing. But I believe the trouble I've been through trying to deal with cancelling previous service, the first transactions taking over one month to process (and only after me having to sign off on taking responsibility for any incurred charges), the deception, terrible customer service (and multiple account managers) I dealt with - hold Sekure in breech of their contract as well

And once this is cancelled, I never want them to contact and solicit me again.

Business

Response:

Misty, we are terribly sorry.Your account has been closed with no fees. Again, very sorry and thank you for bringing this to my attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The Business responded promptly and pleasantly, I much appreciate that.

Sincerely,

Bryan W[redacted] is the best!
Bryan did a wonderful job helping us set up a gateway payment plan and making this transition to a new provider really simple. He was very clear with instructions, prompt, patient and knowledgeable.
You guys are very lucky to have him as an employee!
Thank you Bryan!

Dear Sekure Merchant Solutions:
We love knowing Karen S[redacted] is there when we need her. As a small business, we count on having good relationship with our merchant solution provider and Karen is wonderful. She is always prompt, understanding, helpful, and willing to go out of her way to make sure any questions or issues are answered or handled right away. Give that girl a raise!

I just wanted to take a minute to comment on Jamie-L[redacted]s support of [redacted] account over the
last year. I must admit that when we changed to Sekure Merchants I was concerned that the company
would not live up to my expectations. I have been disappointed before with other service providers.
I am very happy to say that she has exceeded my expectations and I have recommend your company
to other retailers.
She has not only worked with me on maintaining our rates (very important) but she has also been very helpful
to the staff at our location. In addition she was very helpful in solving our one day off site sale issues.

Review: I received a marketing call on my cell phone from this business. The caller identified the business and the address. I informed him that my number is registered with the FTC on the Do Not Call list. He became upset and stated it did not say in his information that I do not want to be called. This business needs to update its files to accurately reflect the do not call list. This is illegal and if it continues I will have to consider legal action against the company.Desired Settlement: Stop calling me. If they continue to call they will need to compensate me for the inconvenience at a cost of $1000 per call.

Business

Response:

We won't be calling you again

Review: I just received a call from a representative who literally lied stating that I had called in and spoken to a 'junior' representative and that she as a 'senior representative' wanted to 'get back with me' regarding my merchant account. I assured her I had not spoken to anyone the day prior, had not generated any contact whatsoever to which she spouted that at '11:34 yesterday' I had contact with their company. Unfortunately for her, I was in a meeting from 10am - 12pm yesterday. When I questioned her as to what her call was about, she proceeded to tell me that she wanted to review my merchant account and get us a lower rate. I immediately realized it was a sales call and I said I wasn't interested. She persisted adamantly that she could get me a lower rate than I had. I continued at least 2 more times stating I wasn't interested and that I was hanging up to which she literally, literally hollered into the phone "[redacted], [redacted] do not hang up, I can get you a lower rate! [redacted] don't hang up'. I hung up. She immediately called back and I had instructed my front desk to hang up on her.Desired Settlement: We need to be removed from their calling records. This is inexcusable harassment. It's bad enough that I get copier salesmen and nonsense phone calls but to be almost verbally beat up and lied about, just the dumbest thing that's happened to me this week.

Business

Response:

[redacted],Sorry to hear that - we're absolutely removing your co-ordinates from all systems and you won't be contacted again. thank you for bringing this to my attention. Sorry you were inconvenienced

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I was called and told that they guarantee a saving of 25% so I asked for it in writing. They sent me an email stating that they will try and save me up to 25%. I asked them to taken me off there calling list and I also emailed them the same thing. Less than 5 minutes later I received another call from the the head of department. The first thing he said was that he know I had asked them to stop calling but.... He was very argumentative and again said that they would guarantee a savings of 25%, so I again asked for it in wring he refused.

Both people I spoke to tried to use very high pressure tack-ticks and tried to be forceful and argumentative to get me to send them my credit card statement.

Moving to Sekure saved my two companies an average of $214/mo and I couldn't have asked for a better support team with Bryan and Kathy. Highly recommended!

Review: My two businesses had credit card processing agreement. Sekure Merchant did not help me become compliant with the new EMV technology I looked to cancel my account. The company now wants to charge me 1,600 to cancel and are referencing terms and conditions that were never sent. When they emailed the terms and conditions these charges were buried in section 13 of their multiple page document. The contract I signed has all other charges and fees on it EXCEPT for this. We believe that this is and unfair business practice boarding on fraud.Desired Settlement: The company did not deliver on multiple levels. I do not want to pay their fraudulent charges. I may be willing to a reduced fee

Business

Response:

[redacted], first I would like to apologize. We certainly want you to be happy and comfortable when making the switch. I have spoken with Danny in regards to the file and he has informed me that you have reached an agreement in terms of the Early Termination Fee for you account, which we have reduced to $395.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account is still not closed. see attached email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], we have confirmed with the processor that both accounts have been closed. If you feel like they are still open, erroneously, please get in contact with us as soon as possible, but all records we have shown them to be closed.

Review: I have received numerous phone calls from them. When I answer, a recorded voice says "thank you for calling Sekure Card Services...". I do not call them, they call me. Just because they state it as if I were the caller does not make it so. At the end of the recording, it asks for messages to be left giving details. I leave a message informing them I am on the US Attorney General's (AG) Do Not Call registry and ask them to remove me from their list; they do not, as evidenced a few moments ago when I received a phone call thanking me for calling them. How they have an A+ rating is beyond me. Under your "Standards of Revdex.com Accreditation", it states "Adhere to established standards of advertising and selling". They are not. Of course, they pay to be a member of the Revdex.com, so I am guessing that has something to do with their stellar rating even though they have four pages of complaints.Desired Settlement: To never hear from them again and that their company will follow the rules and policies set forth by the US AG's Do Not Call Registry. Also, stop acting as if recipients of their unsolicited phone calls called their company (for the unfortunate folks who are not actually on the Do Not Call Registry).

Business

Response:

No problem, your number has been entirely removed from every system we have and you will not be contacted any further. We absolutely respect your right not to be called and have ensured that will not happen in the future. Please accept our apologies on behalf of the company and thank you for bringing it to our attention.