Sekure Merchant Solutions

[redacted], We have extensive and ongoing training, this is not how we train our staff. We have a quality assurance team who reviews all our calls to keep up with the ongoing training so situations such as this, do not occur. We carefully maintain a Do Not Call list (ofwhich you are now a part) – please let us know at [redacted] if you continue to receive calls.

[redacted], we are terribly sorry about this. We have a carefully maintained Do Not Call list, to which you have been added. I want to thank you for bringing this to my attention so we can work with Josefina and her supervisors to ensure this does not happen again.  Again, thank you for...

taking the time to bring this to my attention and I sincerely apologize for inconvenience to your business.

William, I apologize if there was any miscommunication when you were initially contacted by our representative. You have since been added to our Do Not Call list.

Dear [redacted] ,In response to complaint ID #[redacted] personally reached out to the merchant/complainant. He apologized on behalf of the company and after looking into it further, [redacted] personally took down all numbers associated with their business and had...

them completely removed from our System and placed on our Do Not Call List. When we communicated this whole process to [redacted], she was pleased with the quick response and time spent to resolve the issue and satisfied that she will no longer be contacted. [redacted] provided his contact information if she needs anything in the future. We again apologized and thanked her for her time and patience.

[redacted],  [redacted] has spoken with an agent in our office, Jamie, who has since issued a credit the amount due ($290.00). The account has been closed since 02/**/2016, so no further billing will occur.

[redacted], We're terribly sorry for the inconvenience and thanks for bringing this to our attention. We've added your number to our do not call list and you will not be called again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. One brief note though, if the DNC list is out there and is required to be used by those who make sales calls, why do we still get these unsolicited calls? 
Sincerely,
[redacted]

Dear [redacted] and [redacted], [redacted] has spoke with a representative from our office who assisted with cancellation of the account. The termination fee was waived and a new cancellation letter was sent to [redacted]. The account is now in the process of being closed.  The representative who...

recently spoke with [redacted] will follow up with him once we receive confirmation the account is closed.

[redacted],thank you for bringing this to my attention - our reps have strict instruction and ongoing training on how to take no for an answer (and, of course, how to populate our strict DNC list). Your co-ordinates have been added to the list. Thank you and apologies.

[redacted], Thank you for taking the time to bring this to our attention. It is certainly not how we want to treat a potential client. Our Quality Assurance team is reviewing the file and will work with the employee and their supervisors to ensure this doesn't happen again. Your phone number has been...

removed from our system and you will not be contacted again, I apologize this wasn't done when you initially requested.

[redacted], We really appreciate you bringing this to our attention and affording the opportunity to make this right. We sincerely apologize for any inconvenience and rest assured you will not be contacted again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

OMG! Not a single more than 2 stars review. How in the world is this company doing business and still exists? I am one of their victims. Wish I saw these reviews before doing business with Sekure Merchant service. The rep, Lis Foley, very pushing personality, called me back in 2016 informing me that they would lower my current merchant rate. I asked her several times if there is a long term contract or early termination penalty. She firmly confirmed that there was none of above. She was very pushing at having me signing the agreement electronically even though it was already 7pm northern time. Lis Foley was determined to get me signed up with North Amercan Bancard. After that, she disappeared. I recently switched to different company that was recommended by my colleagues. I requested the termination. To my surprise, they charge me $480 for early termination. They told me it was in the agreement document that I have to go to their website to read up on it. Told them this is the first time they told me about this online conditions and agreements which were not mentioned to me beforehand by their rep Lis Foley. They are so deceitful and untrustworthy. Please stay away from doing business with North American Bancard/Sekure Merchant Service.

Bryan has been a huge asset to me in getting up and running utilizing the PayAnywhere system.

He is very responsive and understands my dilemmas, which enables him to get me headed in the right direction every time I’ve needed his assistance.

Many thanks, Bryan!

Review: Our company and our company's owner have been contacted repeatedly on the phone by the sales department of this company over the past two years. We have asked repeatedly that this company put us on their 'Do Not Call' list to no avail. OUR COMPANY AND OUR OWNER ARE NOT IN ANY WAY INTERESTED IN THIS COMPANY'S SERVICES, AND DO NOT WANT TO BE CONTACTED AGAIN. When that was communicated once again to the salesperson who called this morning, the salesperson stated that our former bookkeeper 'dropped the ball' last year, and "she was a drunk". This was inappropriate. Our experience is that the salespeople from this company this year and last year attempt these types of tactics to attempt to sway our company to do business with them. Our company wants nothing to do with this company, and requests once again and immediately that our owner and our company's name, address, phone # and any other information be deleted from their records and put on a 'Do Not Call' list. Last year we thought about filing this complaint with the Revdex.com; this year we are acting on it.Desired Settlement: Our company wants a phone call from the owner of this company stating an apology for their sales tactics, a guarantee there will be no further contact with our company and owner, and proof that our company and our owner's information are removed from their database and systems.

Business

Response:

We believe we have amicably resolved this complaint. The merchant spoke with the Sales Manager earlier today - we offered our apologies and we have ensured all number associated with this company are put onto our DNC list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While we spoke by telephone to this business, and believe they now understand our company needs to be placed on their Do Not Call list, we are not completely satisfied with this resolution, as this was agreed to a year ago and not abided by. Our company would like a written statement, stating that they have agreed that our company is on their Do Not Call list, both for their current business and any affiliates this business organizes under in the future. With this in hand, we feel we will be able to better address future concerns, if any.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],Not a problem. We will email you what you have requested

Review: SekureMerchant signed our company up with [redacted] to process our periodic credit cards sales in April 2015. After many months of limited credit card transactions, we asked them to initiate a cancellation of our account due to it not being worthwhile for us. We are being billed a monthly fee by [redacted]. We were told we had a three-year agreement and there would be a cancellation fee of approximately $800. We told them we were unaware of any such long-term agreement. We were sent a copy of terms and conditions indicating such, but we informed them they we were never shown those at the time we signed our agreement. They eventually told us that [redacted] would cancel our contract after we told them we were going to go to Revdex.com and file a complaint. At this time, no cancellation has taken place.Desired Settlement: We want to receive our cancellation in form of email or letter.

Business

Response:

Dear [redacted] and [redacted], [redacted] has spoke with a representative from our office who assisted with cancellation of the account. The termination fee was waived and a new cancellation letter was sent to [redacted]. The account is now in the process of being closed. The representative who recently spoke with [redacted] will follow up with him once we receive confirmation the account is closed.

Business

Response:

Dear [redacted] and [redacted], [redacted] has spoke with a representative from our office who assisted with cancellation of the account. The termination fee was waived and a new cancellation letter was sent to [redacted]. The account is now in the process of being closed. The representative who recently spoke with [redacted] will follow up with him once we receive confirmation the account is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The people at Sekure Merchants are rude, incompetent people who have harassed me for months. They obtained my personal cell phone in error and, despite numerous requests on my behalf, refuse to omit it from their records. Most recently, I received FOUR missed calls from them while I was abroad yet no voicemails; with a father in the hospital and an injured dog at home, I was very upset not knowing who was calling me or why. They called me immediately upon my arrival back into the States (which is very scary in and of itself) and I asked them not to call me AGAIN. My boss and I have both already told them numerous times-- three separate people there, in fact-- that we do not want to use their service, yet they continue to call. I have blocked their number, and still they call. What on earth do they not understand about the word "no"? And I do not appreciate the attitude I receive when I ask them AGAIN AND AGAIN not to call me and that we don't want their service.

I never give bad reviews unless I have an exceptionally bad experience, as in this case. I don't know who is training your sales staff. They are extremely rude! I have looked over the list of complaints and it seems the majority are with sales. Get your act together and stop harassing people. You can respond to each complaint but if you continue to get complaints with the same issues you are not fixing the problem. What made me actually take the time (more than it would have took to send you our credit info) to get on here and write a review was when the sales person finally realized I was not interested in your service and they just hung up the phone. Most people are not that rude. They are trained to be that way.

I have received numerous phone calls from Sekure Cost Review and told them we are not interested. They are rude, over-bearing, and very aggravating. WOULD NEVER DO BUSINESS WITH THEM!!!!

Sekur Merchant Solutions is A++! Their service is superior. They respond quickly with accurate and helpful information ALWAYS. I have had the pleasure of working with 3 people in their organization regarding my Merchant Acct and they are a well oiled machine and a great team of top professionals.