Sekure Merchant Solutions

Review: I have received numerous phone calls from them. When I answer, a recorded voice says "thank you for calling Sekure Card Services...". I do not call them, they call me. Just because they state it as if I were the caller does not make it so. At the end of the recording, it asks for messages to be left giving details. I leave a message informing them I am on the US Attorney General's (AG) Do Not Call registry and ask them to remove me from their list; they do not, as evidenced a few moments ago when I received a phone call thanking me for calling them. How they have an A+ rating is beyond me. Under your "Standards of Revdex.com Accreditation", it states "Adhere to established standards of advertising and selling". They are not. Of course, they pay to be a member of the Revdex.com, so I am guessing that has something to do with their stellar rating even though they have four pages of complaints.Desired Settlement: To never hear from them again and that their company will follow the rules and policies set forth by the US AG's Do Not Call Registry. Also, stop acting as if recipients of their unsolicited phone calls called their company (for the unfortunate folks who are not actually on the Do Not Call Registry).

Business

Response:

No problem, your number has been entirely removed from every system we have and you will not be contacted any further. We absolutely respect your right not to be called and have ensured that will not happen in the future. Please accept our apologies on behalf of the company and thank you for bringing it to our attention.

Review: My two businesses had credit card processing agreement. Sekure Merchant did not help me become compliant with the new EMV technology I looked to cancel my account. The company now wants to charge me 1,600 to cancel and are referencing terms and conditions that were never sent. When they emailed the terms and conditions these charges were buried in section 13 of their multiple page document. The contract I signed has all other charges and fees on it EXCEPT for this. We believe that this is and unfair business practice boarding on fraud.Desired Settlement: The company did not deliver on multiple levels. I do not want to pay their fraudulent charges. I may be willing to a reduced fee

Business

Response:

[redacted], first I would like to apologize. We certainly want you to be happy and comfortable when making the switch. I have spoken with Danny in regards to the file and he has informed me that you have reached an agreement in terms of the Early Termination Fee for you account, which we have reduced to $395.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account is still not closed. see attached email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], we have confirmed with the processor that both accounts have been closed. If you feel like they are still open, erroneously, please get in contact with us as soon as possible, but all records we have shown them to be closed.

After having dealt with a few different processors in the past 8 years, switching to Sekure Merchants has been like a breath of fresh air. Everyone has been extremely nice and goes above and beyond to help me with whatever I need. And after all that, when my fees show up they are significantly lower than before!!! I have been very happy with your company and would recommend you to anyone. I look forward to a future with a company that I know I can trust.
Sincerely,

Come to me, all you who are weary and burdened, and I will give you rest. - Matthew 11:28
If you are not dead, God is not done.

Review: Company keeps calling even after we have told them on every occasion that we are not interested in signing up for their service.Desired Settlement: For the company to stop calling our company and wasting our time as we are not interested in their services. After this debacle we will never be interested in doing business with them.

Business

Response:

[redacted], I'm adding the number you provided to our (usually carefully maintained) Do Not Call list, and thoroughly investigating why this was done the very first time you requested it. Thank you for bringing it to my attention.

Review: Blake H[redacted] has called multiple times a day since last Monday trying to get us to send him our merchant statement. This is an unsolicited call and each time he calls we ask to be put on the Do Not Call list and to please stop calling our office. He is very belligerent and yells at the person taking his call that we do not want to save money. He refuses to stop calling our office. The office manager has listened to his sales pitch and politely tried to tell him no and we finally have to hang up on him. Unfortunately that just makes him more irate and he immediately calls back to scream at us some more. This has to be illegal! I want this stopped immediately, further calls will not be tolerated. The next step is to record the calls and report the company to the my local carrier and the Federal Trade Commission.Desired Settlement: No More Calls From This so-called business.

Business

Response:

[redacted],Thanks for bringing this to my attention. Your co-ordinates have been added to the DNC, and we will address the disciplinary procedures with the rep in question.

I've worked with Sekure Merchant for years. They helped me out of a big mess I got myself into with another credit card processing company and even got me some money back. I like having a broker that works for me and helps me to find the best rates and advocates my needs, not the processors. I know that I can call and talk to the same person every time and she will answer any questions I have and help me understand this great vast con of credit card processing that is a necessary evil.

I feel that a company is as good as those who represent it's ability follow through and honor their commitments to the client.
I am so pleased with our service from Sekuremerchant Merchant Solutions,
Our service rep [redacted] is amazing and very proficient.
We have always recieved what we were promised and intend to continue our relationship with this company.

The representative Karen is very professional and responsive.

I find this organization to be very helpful to any needs I have. Bryan W[redacted], my Relationship Manager even calls to follow-up on issues I have had.

I have used several merchant services throughout my career. Each and every one of them have had problems. Sekure Merchant has smartly handled each situation to fruition. Quick response, professional service and rock bottom pricing. I recommend Sekure Merchant Solutions/North American Bankcard to any small business with 500k to a million in card revenue to check into their service. Oh yea! Prices have remained the same in the last 4 years.

Our company has been with SEKURE MERCHANTS since the beginning of 2016. My contact is BRYAN W[redacted]. Any problem or question I have, he is always there to help me and do it happily and professionally. I can always rely on him. Our company has been having issues with a new credit card machine because of our digital phone lines. We are working through this with his help to get it resolved. I am grateful to have him as our contact.

Review: The sales person that called my office would not take no for an answer. After my initial call I discussed the service with my administrator who decided we didn't need their services. When the sales person called back my administrator told him we had decided not to proceed with their analasys and he became rude. She reiterated that we were not interested and the situation escalated to the point that she hung up on him. He called back numerous times to argue until I got on the phone and told him we changed our minds and stop calling. He called back again and again until I got so angry I yelled and cursed at him and hung up. He has not called back since.Desired Settlement: I want this company to never contact my business again. Sales is a tough business but people have the right to change their minds and this person needs to learn how to take no for an answer. Yelling at women and demanding to speak to a man is rude and out or touch. This is 2015 and in my office a women made the decision and told this man no. That's the end of it and this company needs to accept it.

Business

Response:

Craig, thank you for bringing this to my attention. I am terribly sorry. This is not how we train our employees, we have extensive and ongoing training. We have added your phone number to our carefully maintained Do Not Call List.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company contacted us, unsolicited I asked the rep to send me info via email so I could review it. This started a campaign of bi weekly phone calls after which I told them I was not interested and please stop calling which I was ignored and calls from the same rep continued. I had to hang up on him several times because this is a very busy office and he would not get off the phone. On more then one occasion he told me I should be fired for not wanting to save my boss money. I requested to speak to his superior which he refused to comply. At this point I decided to check their supposed A+ rating with you and discovered many other complaints exactly like mine. This is not good business practice.

Business

Response:

[redacted], thank you for bringing this to my attention. We are incredibly sorry for the unacceptable way you were treated. We have added your phone number to our carefully maintained Do Not Call list, so you will not receive phone calls anymore. If you would like to discuss this any further, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: One person makes the initial "sales call". Then when you give permission to e-mail you information they contact you repeatedly. I told them that I would contact them if I was interested and confirmed their information was in the e-mail they sent me.

They then called me over and over again. Finally, the Owner of our company answered the phone informing them to not call every 5 minutes. That we would call them.Desired Settlement: Stop Contacting Me

Consumer

Response:

Yes, we would like the business to stop contacting us.

Business

Response:

Good Morning [redacted],

I am writing in response to the complaint filed by [redacted]

I apologize for the amount of calls that [redacted] has incurred. it appears that she was contacted by an overzealous employee. We have since spoken with this employee and have been assured that this type of incident will not repeat itself.

I have added the business telephone number [redacted] to the Do Not Call List that we maintain. If there are any other numbers that should be added to this list, I invite [redacted] to email me personally at [redacted] and I will see that they are added immediately.

Regards,

We received excellent service from Mr. Danny T[redacted]. He was very knowledgeable and helpful with any concerns and questions we had.. He was very prompt in returning our calls.

I have been working with Sekure Merchants Solutions for years. I am very impressed with their customer service. NO LONGER, do I have to wait for someone to respond to concerns or answer the phone. I now have ONE wonderful representative, whom I can call or email, express concerns, ask questions and she responds within minutes. I trust her as she is very knowledgeable about her job and Sekure Merchant Solutions.

As a business owner, we get offers almost daily for someone to "take a look" and give us a better rate. I can only tell you, that my rates are great, and the customer service is extraordinary.

I am and have always been very satisfied with the services of Karen S[redacted].

STEPHANIE HAS BEEN GREAT UNFORTUNAETLY HAVE TO DISCONTINUE OUR AGREEMENT AS NICOLAS WAS INCORRECT IN THE FACT THAT THE CANCELATION FEE IS NOT COVERED 100% . I LOOK FORWARD TO TRANSFERRING IN SEPT 2017 WHEN OUR CURRENT PROCESSOR'S CONTRACT IS UP TO SEKURE AS SERVICE WE RECD FROM STEPHANIE WAS OUTSTANDING.

HORRIBLE CUSTOMER SERVICE
Amy S-Persistent and won't take NO for an answer. Rude and pushy.
Contacts the Owner when she couldn't get a yes from the staff to switch processing.
AVOID THIS COMPANY

Review: Last week a women called the office here and I answered the phone. I believe her name was susan. She informed me that we could get lower rates for our merchant account. Let her know we were not interested as I work in a very busy office. The very next day a man calls and my office assistant answers and he actually asks for me by name ( I answered the phone for susan and my name was in the greeting). Not knowing who was asking for me I picked up the phone. He tells me I spoke to susan the previous day and that I was supposed to be sending over our accounts for him to look at to get us better rates. Informed him I was not interested. As I was about to hang up he yells (and I mean yells) in the phone " what do you mean youre not interested? you don't even know what im calling for!!" Informed him yes I do know why, as he just stated, susan had called the day before explaining why your business was calling. He keeps yelling at me saying " so you don't want to get lower rates and save money?". Told him no I am too busy for this and im not interested. After the verbal abuse I asked if he could fax information to me just to get him off the phone (the fax immediately went in the trash). Since last week this man has called every single day. Today I am in the office only to answer phones and luckily we have caller ID because he has called 5 times now and its only 2pm. This is clearly harassment and by looking at the other complaints for this company, it looks as if it happens often.Desired Settlement: STOP CALLING

Business

Response:

[redacted],I have added the number you have provided to the DNC list - one that I can assure you we carefully maintain. Thank you for alerting me to this error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still receiving calls from your company!!! It is 1130am and ive received 3 calls!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I was just made aware of this by the sales manager - there are two systems here. One updates immediately, one takes 24h (but can be manually over-ridden). We have updated ALL systems to ensure you're not called further.Please keep me in the loop if that's not the case (call the main line and ask for the Customer Service Manager, that's me)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,