Sekure Merchant Solutions

Been working with Stephanie L[redacted] for about six months now and I just have to say what a pleasure it has been. Really an asset to your company.

To whom it may concern,
I would like to say that my merchants representative Stephanie L[redacted] has been very helpful and informative to us about our credit card services. She did a great job getting us the best rates for our company. She has helped with all the questions and concerns that we have had during the switch, and we look forward in working with her in the future. Secure merchants has a great representative working for them!

My business is 30+ years and from time to time I am so impressed by someones employee that I feel I must take the time to let them be recognized. We had never thought about taking credit cards as we deal with mainly corporate purchases but it appears that Corporations where using corporate cards to make furniture purchases. So we shopped around and signed up with Sekure Merchant Solutions. What a ray of sunshine! Turns out that credit cards weren't really our thing and after 18-24 months have decided to remove them from our payment options. In the beginning I was introduced to Bryan W[redacted]. I kept his info as I thought I might need him. Byran remembered my company and my self and made what could be an ugly maze of who was the last person you spoke to and so forth into a email, phone conversation, signing a cancellation letter and I'm out. I can image how good this company would be to work with if I really got a lot of business from clientele rather than just looking for a way to get out of our contract. I highly recommend Sekure and Bryan.

My account representative is Karen S[redacted]. She is amazing! She is always helpful, professional and extremely thorough! She goes out of her way to help with any questions or concerns that I may have, and she always follows up with a phone call to make sure my needs have been met.
Karen is a true asset to this company!

Review: Beginning in April 2015, Jim K[redacted] started calling our business. We told him we are a small non-profit and were not interested. He persisted in calling, and I finally said that I would review our merchant statements and consider switching providers when I had a free moment. He then set deadlines for me to do so, and sent rude, demanding, condescending emails. I wrote back to Mr. K[redacted] and the info[redacted] address on 5/**/15, advising that I was displeased with their sales tactics, asking to be immediately removed from their calling list and also advising that further contact would prompt me to file a complaint with the Revdex.com.

Today, August **, Blake called us, asked for me by name and was advised that I was on another call at the time. He said he would call back later today to follow up on earlier discussions, but my assistant advised him that I was in meetings most of the day and I would return his call when I was available. He called back just a few minutes later and told my assistant that we are rude, and that he knows she "was trained better than that." He also advised her that they were "closing our account" (we do not have an account with them) and that he was removing us from their contact list.

So, they did not comply with my request from 5/**/15 to cease all further contact, and then today they resort to name calling and harassment. Bad, bad business practice.Desired Settlement: I want others to know about these nasty sales tactics. I want them to not contact us again. I want the Revdex.com to address the many and frequent complaints of this same nature and reconsider the A+ rating they currently have from the Revdex.com. This is not a reputable business if they have so many similar complaints about horrible sales tactics.

Business

Response:

[redacted],Thank you for taking the time to bring this to my attention. I agree, this is not going to be tolerated. I will be speaking with both reps' manager(s) immediately and we will be either correcting this behaviour, or taking more serious action. Please accept my apologies for the inconvenience - it goes without saying that you (nor anyone, for that matter) should have to tolerate that. I only wish I had caught it earlier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I was contacted by this company 3-4 times over c. the last 1 1/2 weeks. The representative was pushy, threatening, rude, and when I reiterated today that I would not be sending ANY information or releasing ANY information to him per my employer he explained to me what "a colossal waste of time" I had essentially put HIM through. I WILL NEVER work with this company, and WILL NEVER recommend them. STAY AWAY!!!

To whom this may concern:
I would like to express my appreciation for Stephanie’s great service over the past year. As far as I am concerned Stephanie gets high marks for her service. Stephanie is always prompt with her responses to my questions and concerns, follows up every time with any/all issues I may be having and resolves my questions and concerns. Stephanie is a great representative and I am happy to have her to work with in our business credit card processing!
Sincerely,

Phone: [redacted] Fax: [redacted]
Hours: Weekdays 8:30 a.m. - 5:30 p.m.

My contact with Sekure Merchant Solutions over the past year or so has been with Samantha S[redacted], I can describe her performance in one word. Outstanding! When our business first switched to North American Bankcard and she became our Relationship Manager, she told me if I had any problems or questions to contact her first. Believe me I have and she has always resolved the problem or answered my question. Samantha is truly an asset to your company and I hope you appreciate her
as much as I appreciate!

Review: Gross misrepresentation and exaggerated monthly savings on credit card processing. Sekure took an interchange plus statement, fixed margin, and "tried" to put it into a tiered pricing comparison to show savings. Upon review by our experts, it was determined that the $441.74 monthly savings were actually $72.68. The $72.68 in monthly savings would have been even further reduced by PCI and TIN reporting fees. The PCI fee for Sekure's parent company North American Bancard used to be $89 per merchant account. It is not disclosed anywhere on this comparison, however the current processor's PCI and TIN is disclosed. One category to substantiate the misrepresentation of savings: Check Card Volume, Sekure says Visa Check Card Volume was 9937.31 actual volume $20,784.66. Sekure says merchant paid 1.76% on said volume. Merchant actually paid % + Per Item .85%. Last Category was the non-qualified quote. Sekure claims merchant paid an additional 1.50% or $34.72 on non-qualified transactions of $2314.64, and with Sekure they would have only paid 1.39%. Here is the problem, Signature EIRF on current statement and Rew 2 are both non-qualified transactions. Their combined volume in just those two categories: $$16,834.60. Merchant paid to current provider: $387.83 in fees or a gross effective rate of 2.30%. So which is less Sekure, your 1.75% + 1.39% or 2.30%?Desired Settlement: Sekure and their 2 or three other names may need to be reconsidered as an accredited Revdex.com business? It is well know in the industry that interchange statements are the easiest to compare. Interchange is interchange, which is paid to the card issuing banks and DFA is DFA paid to the card brands, Visa, Mastercard, or Discover. The margin is fixed and the transaction fees are fixed. It is an easy statement to evaluate. To misrepresent by over $370 in monthly savings is sad.

Business

Response:

To Whom It May Concern,

I am writing in response to the complaint filed by [redacted]. To be perfectly honest, I'm at a bit of a loss as to how to reply to this complaint. [redacted] is neither a client of ours presently , nor have we ever approached him with our processing services. I contacted [redacted] upon receiving this complaint as I was not able to locate his name within our accounts and he stated that he had obtained the information contained within this complaint from [redacted] of [redacted].. From my conversation with [redacted], it appears that he filed this complaint based on information supplied to him by [redacted]. Upon speaking to [redacted], he stated that he had no knowledge of the filing of this complaint by [redacted]. He did not authorize [redacted] to file this complaint on his behalf. [redacted] took it upon himself to file this complaint, even though [redacted] is not, nor has he ever been a merchant of ours. One of our representatives approached [redacted] offering him our processing services and provided him with processing rates. [redacted] said he would think it over and shortly after this conversation, we received the complaint filed by [redacted] with your office.

Review: This company has harassed me for the last few days. I specifically told them each time they called that I would NOT, under ANY circumstances change my processing business to them. They argued with me over the phone and keep calling even tho I have told them not to call again because I do NOT wish to use their services. They do not take no for an answer and they will not stop harassing me.Desired Settlement: I DO NOT WANT TO BE CONTACTED BY THEM AGAIN. PERIOD.

Business

Response:

[redacted],thank you for bringing this to our attention. We have placed the phone number provided on the DNC list (which we carefully maintain) and will be investigating as to why your request wasn't honored earlier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If I am contacted by the company again, I will file another complaint.

Sincerely,

My Rep Stephanie L[redacted] is awesome!
She always is so nice to me with any questions I have.
A couple weeks ago I had another company calling and insisting that they weren’t trying to sale me their services and that I truly needed to have my account reviewed with them. I talked to Stephanie and she called them and got it all handled. They were trying to take us from Sekure ? But Stephanie saved us.
A couple months ago we had a scammer wanting to buy $1500 in products and shipped to Swizterland. I talked to Stephanie about the credit card as the information on the card did not match the information of the company that was buying the material. She helped us out by looking into all of it with [redacted] itself.

I get a call from this company at least once a week sometimes more often. It is a male who calls and is very condescending in his tone. I keep explaining I am not interested. He just called and insisted it was mandated by the government that he call me. I have asked if it is a sales call and he denies it, then goes into his sales pitch. Today I asked to speak to his supervisor after being told I can not be removed from his call list due to federal regulations. He hung up. He has called a few times in the past and hung up. when he calls my caller id shows ###-###-#### as his number. I am unable to call this number back.

My day got off to a wonderful start because it began with a call to [redacted].

I had two questions about which I sought her advice: PCI compliance and EMV chip-payment cards.

As expected, [redacted] gave knowledgeable answers and helpful advice.

Combined with her enthusiasm and personality, she makes calling Sekure Merchant Solutions an enjoyable experience.

My experience with [redacted] was a terrible experience. He does not understand the phrase "we do not need any services you offer". He called our offices 6 more times. This is entirely unacceptable. I picked up the phone on the sixth call and explained to him that we did not wish to do any business.
He took this time to tell us that we were a substandard establishment because he felt he was hung up on and that in his 8 years of doing this he had never been hung up on. I informed him that if this is the way he treats customers there should have been more than one hang up in the last 8 years.

Cassandra is a customer service rep that always stays in touch with you and is always there when you need her for anything, even if it is not in her wheel house. She goes above and beyond what is required of her to help you and you can tell when you are talking to her from her voice that she always has a smile on her face. You never talk to her without hearing that smile in her voice and that means alot. She is a very valued person to me and should be to you. Prior to getting her, I dreaded calling the customer service center because I never got results and they sounded automated, so needless to say I am super excited to have Cassandra on my side.

She is Awesome and I am glad you have her.

Thank you,

I would like to say that Stephanie is wonderful and we are very happy with our service. We are all set up and everything has gone very smoothly. I had one issue when we first signed, but it was handled efficiently and to our utmost satisfaction.

Sekure Merchant promptly and efficiently handled my transfer fee refund with no problems. Very easy to deal with and responsive.

Review: I began using merchant services with Sekure Merchant Solutions (processed through [redacted]) about 6 months ago. The sales rep from Sekure specifically advertised that there would be no cancellation fees if we were unsatisfied with their services. I carefully read the lease and it does not list terminal rental fees or possible cancellation fees. All of the fees are processing related. Unfortunately, their "low fees" kept rising so I decided to switch to a new vendor. My new vendor sent a cancellation form to [redacted]. Then, our business received a call from another company stating that we are under a 48 month lease at $50 a month for our terminal. Sekure Merchant Solutions will not answer the phone or return my phone calls. They made some sort of deal with the terminal company and they need to handle it. Sekure needs to keep their promise to discontinue unsatisfied services without fees.Desired Settlement: Sekure Merchant Solutions needs to contact the terminal company so that we may close our account. They started a lease with the terminal company; not us. Sekure needs to keep their promise to discontinue unsatisfied services without fees. ACCORDING TO THE CONTRACT!

Business

Response:

[redacted] has spoken with an agent in our office, Samantha, who is assisting in having the account closed. The cancellation letters were sent to [redacted] on the [redacted] of March, along with instructions on how to return the equipment to the processor. Unfortunately, there was a bit of a misunderstanding with the terminal, as we do not work with processors who lease their equipment. The terminal that was used by the business was a free placement that was sent to the business to use free of charge, with no lease or rental fees. This was explained to [redacted] when Samantha spoke with her on the [redacted] of March 2016 during that conversation [redacted] realized the leasing company has a similar name to the processor but are not the same business. [redacted] explained that she will work with the owner of the business to clear up the lease and thanked Samantha for her help.

Sekure Merchant Solutions made switching our credit card processor very simple! Their dedicated team provided excellent customer service and ensured the entire transition was quick and painless. When an issue or concern arose, Sekure Merchant Solutions was eager to make sure that our account was completely satisfied - going out of their way to guarantee a successful setup.

With better rates and a tremendous team of professionals handling our account, I trust our business has established a lasting and long term relationship with Sekure Merchant Solutions.

Review: JUST LIKE THE OTHER COMPLAINTS I HAVE READ FROM THE Revdex.com WEBSITE ON THEM I HAVE BEEN HARASSED TO THE POINT TO WHERE I CAN'T EVEN DENY THEIR CALL BECAUSE THEY'LL USE SOME OTHER NUMBER. THEY HAVE WASTED MY TIME TYING UP THE PHONE I NEED TO SERVICE MY CUSTOMERS. HOW MANY TIMES DO I HAVE TO REPEATEDLY SAY I AM NOT INTERESTED. SERIOUSLY THEIR AGGRESSION IS INTOLERABLE. I DEFINITELY WANT TO BE PUT ON A DO NOT CALL LIST LIKE THE OTHERS.Desired Settlement: PUT MY NUMBER ON THE DO NOT CALL LIST I WISH NO FURTHER INTERACTIONS WITH YOUR COMPANY

Business

Response:

[redacted], first I'd like to apologize. We do maintain a Do Not Call list to which I have added your phone number, so you will not be called again. Again, very sorry and I want to thank you for bringing this to my attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,