Select Home Warranty

I ACCEPTED THE REFUND AMOUNT ONLY BECAUSE THEY HAD MY MONEY AND I WANTED TO JUST PUT THIS ISSUE BEHIND ME, BUT OUT OF $1650.00 FOR A 5 YEAR PLAN THEY SENT ME A CHECK FOR $805.00 WHICH WAS 9 MONTHS OF COVERAGE WHICH THEY CHARGE A CANCELLATION OF $75.00 PLUS $45.00 FOR 9 MONTHS OF COVERAGE PLUS ANY CLAIMS THAT I HAD, SO REALLY I DIDN'T NEED THEM I PAID MYSELF TO REPAIR THINGS IN MY HOUSE PLUS PAID THEM FOR HAVING COVERGE, THAT CRAZY, BUYERS BEWARE OF THIS COMPANY

We spoke with the customer and re-explained the reimbursement agreement.

Select Home Warranty did request for the customer to send in maintenance records for the prior years the customer has been in the home.The records the customer did provide were not sufficient, we did request 5 years of records and received only 2 years only, and 2 service records, which state that the unit required freon and had a restricted line.Select Home Warranty did receive the two records and advised the customer as per the Terms of Agreement they are eligible for the maximum payout of 250.00, once they submit the sufficient amount of records we would be more than happy to move forward with the claim.The customer requested to cancel the warranty right after we advised that they were approved for the 250.00 and did not want to move forward or see if they could locate the additional records.Select Home Warranty did advise the customer of the approval for 250.00 over the phone, we have mailed a check for the refund as requested from the customer and the USPS states that mail from New Jersey to [redacted] can take up to 3 -5 business days depending on your local post office.

We did speak with the customer . The customer replaced the ac without having selects authorization. Such issues are not covered under the plan. Please see section 5.2 of the terms "Select will not reimburse You if You use your own service technician without first obtaining Select’s prior...

authorization."

The customer has filed a dispute with their credit card company, Dispute #[redacted] for $300

Complaint: [redacted]
I am rejecting this response because:
They have sent me an e mail saying they are going to refund money I have paid for this policy however they are still keeping $182.75 of it. The policy did not go...

in effect until June 1st so they are charging me $182.75 for 20 days! I received nothing from them except wasted time and aggravation, the two repair companies they gave me to call couldn't even come to do it. They should reimburse the $600 minus my $45 "service charge" I had to pay out of pocket to have my AC fixed myself since they obviously are charging me for having their so called service during this time. 
Regards,
[redacted]

Technicians have been assigned to both of the customers claims. They will be contacting them shortly to schedule an appointment.

We did speak to the customer and approved a reimbursement

The customer has already been informed that the maximum allowance on their claim is $150 as they are unable to provide us with maintenance records. If the customer can provide us with the requested documents we can review their claim for an additional allowance.

The customer had an issue with the sealed system portion of the refrigerator. This is not a covered issue . Please see section 6.2.1 of the terms.This Agreement does NOT cover the following list of modules, components and parts relating to the refrigerator: (i) ice makers; (ii) ice crushers; (iii)...

beverage dispensers; (iv) freezer parts and components which are not essential to the refrigerator unit as a whole(v)freon(vi)freon leaks;(viii)damage caused by freon leak(ix)leaks(x)sealed system.We did however approved $125 towards the claim as a good will. We have gone above the policy terms for this policy holder.

The customer has been informed that the maximum approved allowance for their microwave claim is $95.

Complaint: [redacted]
I am rejecting this response because:I did receive an email saying it can take 14-30 days to receive check. I don't wish to close this complaint until I receive payment as I don't trust this company to refund me what I'm entitled to Thank You[redacted]
Regards,
[redacted]

We will up the reimbursement amount by $50 to help the customer.

The customer has been mailed their $75 reimbursement for their washing machine claim and a $75 reimbursement for the garbage disposal claim. The total check amount is for $150 check #[redacted].  The check has been mailed out to the customer on 3/10/17.

Select Home Warranty did advise the customer that contract would have to be paid in full in order to bring it up to date, once the payment is not received the contract lapses. We are unable to process a claim if we have not received the payments agreed upon.  The customer was contacted by our billing department regarding the payment, again, it is the customers responsibility to make all payments on time and/or update their billing information.4. Term. The term of Your warranty coverage, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding and/or signed contract, for any reason, Your warranty coverage term will not begin.

I am confused, this complaint has been processed by you and after nearly 2 months of communication with Select Home Warranty, I have not received any proper response from this company and all they do is keeping assigning this claim to same contractor who clearly does not want to work with SHW as he never calls or respond to calls. That is why I requested the Bureau to close this complaint as unresolved because evidently the business has no intention of resolving issue during those 2 months. Thanks

We did reach out to the company on the invoices. They have no record of this customer in their system. As previously stated the records are not legit and the policy  is canceled.

The customer has emailed Select Home Warranty on January 7  and stated that the defrost board and sensor are bad, our response to the customer was to get the repairs done and submit an invoice.We do advise customers that they may contact their own technicians in these matters as they should not...

wait on Select if it is an emergency situation, such in this case.The customer can call us to discuss the matter at any time and we are still awaiting the invoice, the customer must call us in order for service to be provided.Select Home Warranty will reach out to the customer in order to review the estimate or invoice and hopefully resolve this matter.

With respects to the customers claim they were approved for the repairs. Authorization was issued for the first toilet on 8/11/17 and then we were informed that there were two issues and the second toilet again has been approved on 8/14/17. Since they are two separate issues the customer is...

responsible to pay for 2 deductibles.

I have read your mail.The information select home warranty has provided to you are false and you need to ask for proof. I have cooperated with them fully-  they do not respond-Please open my account and add these notes to my file.