Select Home Warranty

Complaint: [redacted]
I am rejecting this response because:  THE DIAGNOSIS WAS A BAD CAPACITOR, FREON WAS ADDED ONLY FOR BETTER COOLING ACCORDING TO THE TECHNICIAN.  THIS IS JUST ANOTHER EXAMPLE OF POOR CUSTOMER SERVICE FROM SELECT HOME WARRANTY!!!!!!!!!!!!!!!!!!!!!!  ON THE ORIGINAL INVOICE FROM ARLINGTON FUEL COMPANY IT DOES NOT STATE THAT THE A/C UNIT HAVE A LEAK.  IT STATES BAD CAPACITOR.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 I am having another issue now with them now in regards to getting my air conditioner repaired and not gotten a response. I was told earlier that I could contact another agency by you, do I still have that option ? I am also informing you that I am requesting them to go through arbitration per their company policy and that I am not satisfied , it seems to me that you are telling me that they are not willing to honor my contract with them and I feel that this company is involved in deceptive business practices and I do want to take it to the next level.

The customer has requested to cancel and Select Home Warranty will issue a check for the refund on Thursday, February 18 2016.

Select Home Warranty clearly stated in the Terms of agreement that we do not cover any appliance or system that is damaged from rust.We do apologize that information was not discussed with the customer Select Home Warranty will contact the customer to discuss further and possible resolve the...

matter with clarification regarding the pool pump claim.

Complaint: [redacted]
I am rejecting this response because:They have not mentioned when they mailed and through which carrier and neither they provided any tracking number to track...

it. I have not received any check till this date fri 10/11/2017. The check is already 60 days late why was it not send by fedex 2 day shipping or usps priority mail if the select home warranty was so considerate. If I do not receive it by monday 13/11/2017 I would like Revdex.com to take some action on there part.
Regards,
[redacted]

Select Home Warranty has already been in contact with the customer and has resolved the matter.

We did go over the customers repair receipt and the repair is not a covered item. we have approved $300 as a good will. If the customer does not want this we can withdraw the reimbursement. We have already spoke to the customer and explained why his issue is not covered.

The customer was sent a refund check on 12/10/2015, the customer cancelled the policy, stating that it was brought to their attention we did not have technicians in their area, the customer did not allow Select Home Warranty to address this matter, they just cancelled.

Select Home Warranty mailed out the customers' check on 01/06/2016 ---it should have been received by now, please verify if the check has been received.

The customer was offered a reimbursement of $153 towards this claim. The customer accepted and was sent the necessary documents to complete the reimbursement processed. Once we receive the signed document we will proceed with issuing a check to this customer to close out this claim.

Complaint: [redacted]
I am rejecting this response because: This company is not truthful.  According to MR [redacted], I am SUPPOSED to get back $100 of the total paid, as they are standing by their claim that they never told their own repair company that they hired, they would offer me a cash buyout.  Because of this the repair company did not replace the heating element.  This is the only time I have ever used this Home Warranty and I have had this service contract since last July.  Please beware of this company....Because I told Mr [redacted] I would take this further if this company did not do the right thing, he told me I was threatening him.  (twice!).  I have confirmed with the repair company that was hired by Select, that they were told not to continue the repair, that SHW was offering a cash buyout.   I still want my total price paid to them returned to me.  ($399).
Regards,
[redacted]

This customer purchased a one year warranty contract in September of 2015. Their contract expired in 2016. The customer has not had an active warranty with Select in a year. The last claim filed was in September 2016 at which point the customer was informed that they can secure their own technician...

to proceed with their claim. We have not heard back from the customer since then. This customer is not owed any funds as their policy lapsed in 2016. No additional funds due at this time.

We will refund the customer in full, but, it will be refunded to the original card.The customer was originally offered the option to send a check for the whole amount, we do not accept checks for payment agreements.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer did not provide is with proper documentation with respects to their A/C claim therefore they were only approved for the $150 allowance. The customer has already requested in their original complaint that they would like to have their policy cancelled and remaining funds due refunded. We have complied with this request, processed their cancellation and issued a refund check. The check number is [redacted]. No additional funds are due at this time.

Select Home Warranty has tried to contact the customer to further discuss the matter with the claim and they have not called or emailed us back

Complaint: [redacted]
I am rejecting this response because: I have NOT received a check in the mail for $535, NOR has my credit card received $75 (which I was never told a cancellation fee would apply either).  Select Home Warranty NEVER has assisted with the repairs to the water heater EITHER.  I would like for them to call me at [redacted] to discuss.  My last phone conversation with them I had to call and I asked if it was in reference to Revdex.com and they said NO was due to "We call all retention customers".  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not a fair response due to the fact that Select Home Warranty is using unlawful and deceptive trade practice to coerce homeowners into illegitimate policies. I will accept an offer of a full refund in the amount of $940 and my policy can be cancelled at that [redacted]e. 
Regards,
[redacted]

We did peak with the customer and we have credited back the last 3 payments.

We spoke with the customer and we helped him with his issue.