Select Home Warranty

The reimbursement already went thru on the card. The customer can call the card issuer and they will send the check.

On 9/16 customer placed a claim for the dryer, we assigned[redacted] and were told they would be able to service the customer. We dounderstand that there was an issue with the area [redacted]  serviced, after they accepted the work order. We then secured [redacted] and they were...

not able tomake the appointment.  On 9/25/2014 we wereable to secure and confirm that [redacted], and went to diagnose therepairs needed.Once we received the diagnostic we reviewed the repairs andagreed the repair was not cost effective, due to needing a main board ad in thefuture there would be more repairs needed and offered the customer cash in lieuof the repair, in the amount of 175.00.See Below:8. Select’s Option. Selectshall have the sole and exclusive option to:(i) Select theSelect Service Technician to perform repair and/or replacement services;(ii) In the event acovered system or appliance is deemed irreparable or it is not cost effectiveto repair, Select may replace the system or appliance with a builders grade systemor appliance of like capacity, the price of which shall not exceed thedepreciated value of the system or appliance being replaced;(iii) In lieu of replacinga system or appliance that is deemed irreparable or it is not cost effective torepair, said determination being made by Select, Select may choose to pay acash settlement for the irreparable component of the system or appliance.Select is not responsible for installation. The cash settlement shall be in anamount not to exceed the depreciated value of the component/appliancebeing replaced;(iv) Select themanufacturer, make and model of any replacement parts used in the repair of thedefective system or appliance; and(v) Obtain a secondopinion with regard to the cost of replacement without any additional cost toYou. Select Home Warranty has handled the claim for the dryerwell within our Terms of Agreement, which the customer signed and reviewed.We are more than happy to pay out 175.00 to the customer andresolve this matter and continue to provide service for all the customers’future needs

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution WAS NOT satisfactory to me, BUT NONTHELESS I ENDED THE DISPUTE BECAUSE ITS EVIDENT THAT THEY ARE UNETHICAL. I SHOULD HAVE RESEARCHED THE COMPANY TO SEE ALL THEIR COMPLAINTS BEFORE I PURCHASED A WARRANTY WITH THEM. SO YOU ARE AWARE, SELECT WARRANTY LISTS THAT THY COVER AI CONDITIONING UNITS BUT THEN I THE FINE PRINT THEY ITEMIZE EACH COMPONENT WITH THE SYSTEM THEY DONT WARRANT SO THEY DONT REALLY WARRANT THE AIR CONDITIONING SYSTEM. THEY THEY PASS YOU AROUND TO DIFFERENT MANAGERS TO WEAR YOU DOWN. THE 4TH PERSON I  SPOKE WITH JAMAL WHO TOLD ME THAT THEY DECIDED TO COVER THE MAJORITY OF THE COST BU I WOULD HAVE TO WAIT 10- 21 DAYS~!!! MY ADULT SON WAS SO ANGRY HEARING ABOUT THIS, HE FOUND OUT WHO THE CEO WAS AND PHONED HIM AT HOME EXPRESSING HIS DISSATISFACTION WITH RIPPING OFF HIS OLD DISABLED MOTHER. TH CEO THEN HAD MR. [redacted] CALL ME WHO SAID ALL HE WAS WILLING TO DO WAS GIVE ME MY MONEY BACK WHICH IS ONLY 20% OF THE COST OF THIS REPAIR. WHO KNOW WHAT JAMAL WOULD HAVE SAID LATER IN 21 DAYS?? THESE PEOPLE ARE NOT TO BE TRUSTED. I WOULD NEVER AGAIN BUY ANY TYPE OF WARRANTY SINCE MY HVAC GUY SAID THEY ARE ALL THE SAME ---- RIPOFF ARTISTS. MY HVAC GUY WONT EVEN TAKE WORK FROM THESE DISREPUTABLE COMPANIES.  DO NOT BUY FROM SELECT WARRANTY~~!!! 
Regards,
[redacted]

There was never a claim placed for the refrigerator. the customer called on august 27 and placed a claim for a plumbing issue which we have covered for the customer. No claim was placed for a refrigerator. The customer replaced the refrigerator without making a claim or calling select. This is an...

unauthorized replacement and is not covered under the terms. Select has already paid out on 3 other claims that the customer placed according to the terms.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select has fraudulently denied our claim. The company is very corrupt and the only way to resolve this issue is via court.

Mr [redacted] spoke with the customer and the customer requested to have their warranty cancelled. We will be cancelling the customers warranty at a pro rated discounted rate and have agreed to wave their cancellation fee. Cancellation is currently processed and a check will be mailed out to the customer...

shortly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I find it interesting that they check was dated 3-7-17 and it did not reach my mailbox until 3-20-17.  Their customer service is virtually non existent.
Regards,
[redacted]

we spoke with cutomoer and explained the terms of the policy and offered the policy max for his claim. The customer elected to cancel and we have processed the cancellation for a pro rated refund.

The customer has already been issued a full refund on 7/14/17. The refund was issued directly to their original form of payment. No additional funds are due at this time.

Complaint: [redacted]
I am rejecting this response because: I do not appreciate the way their company refused to find a contractor to fix my electrical issue! Their company is unreliable and has poor customer service. I would have never have wasted my money on them if I had know they treated customers unfairly!!!
Regards,
[redacted]

We initially received the invoice from the customer and then requested proof of payment, the customer never set it in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
  I still want it noted that the company tried to switch our contract and use a newer contract against us.  It took me way to long to fight with the company.  I think they used a dishonest practice trying to send me a newer contract that I had not signed up for.  This should be followed up!Also, it is 8/10/15 and I have not received my check yet.  They still have yet to get me my 1500.00 per my agreement.

Tell us why here...The customer has an open dispute case that we are currently in the middle of at this time, this information was update on 02/02/2015

Complaint: [redacted]
I am rejecting this response because:  Select Home Warranty says in their FAQMy home...

systems and appliances are old. Does that matter to Select?No, the age of a home or its systems and appliances does not matter to Select. We cover items that are in good working condition at the time you purchase the plan and properly maintained. Plus, Select covers all makes and models of appliances and systems.In paragraph 2 of the contract, Select Home Warranty says:2. Obligations. In consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician ("Independent Service Technician") to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. You have to go all the way down to paragraph 8 before they mention the "depreciated value" disclaimer.  This is buried on Page 4 of the 5 page contract.  When I called them and directly asked if they replace appliances they cannot repair, they answered "Yes.  If we cannot repair it, we will replace it with a model of the same size and features".  Just to be sure, I called back another time to get a different agent.  I was told a second time exactly the same thing.  Depreciation was never mentioned until I put in the claim.These practices are both deliberately misleading and unethical.  I would like no more than the same size stove/oven with the same features - nothing more - nothing less.  Their misleading unethical practices are simply unacceptable.Thank you for your attention so that hopefully other people will not be sucked in with their underhanded business practices.  If Paragraph 2 of the contract was completed with the language in Paragraph 8, and if they answered direct questions honestly, that would be a whole other story.I look forward to your response and truly appreciate anything you can do to help stop these shady practices.Best regards,[redacted]
Regards,
[redacted]

The customer has filed a dispute case(#[redacted]) with their credit card company that is currently under review.

We did speak to the customer and will be sending him a check for $117. This will be a full refund for his policy.

We spoke to the customer and waived her cancelation fee. We also reimbursed her for her pool and garbage disposal.We credited her credit card $244 for all of this.

The customer has disputed with their credit card company, they are already aware they are receiving a full refund, since 10/23/2015

Complaint: [redacted]
I am rejecting this response because:This organization is involved in shabby practices. They sent someone to my home only aftee the complaint to Revdex.com. They refuse to pay for any of the above stating that everything waa related to lack of maintenance. The first thing they did was bind me into a contract with possibility of no exit, took payment for next 15 months of warranty. I had to call atleast dozen time to have someone come to my home and then the servicing was completely rejected. Regards,