Select Home Warranty

Select Home Warranty has followed the Terms of Agreement in this matter in determining the value of the appliance.See Below:8. Select’s Option. Select shall have the sole and exclusive option to:(i) Select the Independent Service Technician to perform repair services;(ii) In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;(iv) Select the manufacturer, make and model of any replacement parts used in the repair of the defective system or appliance; and(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You. We apply the information the cusotmer provides along with the diagnosis to calculate the amount that will be offered.Select Home Warranty uses the current market value of any appliance or system and we also take in consideration the value of the repairs.

We will proceed with cancelling the customers contract per section 13.2 of the warranty. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:  both were playing phone tag missing each other's calls. ..  Mr [redacted] agreed to give full refund.
Regards,
[redacted]

The diagnosis received was information provided to us directly by the technician when they were at the home of the customer. The determination on the diagnosis is stands. This information was provided to us by them. Their claim has been denied. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am relieved to have some proactive responses from SELECT HOME WARRANTY and TRANSOM MECHANICAL.  I LOOK FORWARD NOW to a repaired or replaced air conditioning system in my house  I have been most uncomfortable and frustrated for a long time.  THANK YOU, Revdex.com![redacted]

The customer has been issued a full refund on their warranty. The refund was issued directly to their original form of payment. They should be able to view the refund on their statement within the next few business days.

We have made numerous attempts to contact the customer via telephone. We have also sent them an email requesting to contact us. Please contact our office and speak with Mr. [redacted] at ###-###-#### Ext:[redacted]

We have tried numerous times to reach the customer with no response. The customer is not eligible for a full refund. We have refunded the customer according to the policy terms. We will however go above the policy terms for the customer and waive the cancellation fees on both polices.

The customer was approved for $250 in lieu of the $150 originally approved. Once we receive a paid invoice from the customer we can have a reimbursement form sent to the customer. No additional funds due at this time.

On 7/14/14 Miss [redacted] placed a claim for her downstairs A/C unit was not working, the policy was not in effect as yet.  On 8/12/14 Miss[redacted] called back in to state that her upstairs unit was not working, we did advise that we are onlyresponsible for the primary floor...

(single) unit in the home.We do understand Miss[redacted]’ concerns with the additional coverage being made available to her and not having an issue withpurchasing it, had she known.Select Home Warranty does provide the contract and the Terms & Conditions for a customer to review and make any changes to the policybefore it comes into effect as well as to call us with any questions or concerns.See Below:6.3.6. Air Conditioning (Central). ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacity. This Agreement covers the following air conditioning components: (i)motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall orportable air conditioning units. This Agreement does NOT cover (i) air filters;(ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propaneair condition systems; (vi) air filtration systems; (vii) humidifiers; (viii)registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii)pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks;(xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and(xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. At this time, Miss [redacted] has requested a refund and we are in the process of satisfying that request for the pro-rated amount.

The customer clearly stated that he wanted to submit an invoice, [redacted] clearly stated that he would forward the customers information to Select Home Warranty so he can receive a call back and further discuss his claim.There was not point in this conversation where [redacted](operator) stated that the customer was approved, or authorized, nor did [redacted] offer any additional information except for taking the address and phone number for 8 minutes.The customer was never given approval for the repair, just advised to get the repair done and submit the invoice for review as well as being advised to send his invoice to [email protected] and he will be contacted. The customer has still not contacted us to discuss and his contract is now expired, Select Home Warranty has fulfilled its contractual obligation to the customer.Select Home Warranty has gone above and beyond to satisfy the customer and resolve this matter, with phone calls and emails, the customer has now listened to the phone call and still will not recognize that there was not an approval given which was the matter at hand.

[redacted] spoke with the customer via telephone today and they have agreed on a refund amount which is being mailed to the customer today.

I have received my check. Thank you for your help. It is ok to post the details of the complaint

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I received a reimbursement form for the agreed...

amount of $250 from Select Home Warranty. I signed and returned the form. If I do not receive the reimbursement within 30-days (September 18, 2016) as promised on the document, I will first contact Select Home Warranty and if that is not resolved I will again contact Revdex.com.
Regards,
Natassha [redacted]

Select Home Warranty has processed the customers refund directly to their card, as per the Terms of Agreement, they should see the credit on 2 -3 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reached out to the customer a few times and have not heard back. The customer may call Mr [redacted] at ###-###-#### for help with this issue.

We did speak with the customer and processed a reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
Regards, As of 3/20/15, my Discover card has yet to be credited.  It's shameful the Revdex.com had to be involved to get a response I should have had months ago.  Thank you Revdex.com.  I will keep this file available if no credit is showing by 3/27/15.

The customer has already been informed that we are only able to offer one of the two options previously provided. We will not be able to make any amendments to either of those options. We are following the customers warranty term and conditions. The customer has been offered $250 towards their claim as a good will or a full refund. Those are the only two options available at this time. Please advise which option you would like so that we may proceed accordingly.