Select Home Warranty

Complaint: [redacted]
I am rejecting this response because:
I only agreed om amount because that is the only amount they would offer and I do not have...

the money for lawyer cost and mitigation to take them to task of our contract. I figured some is better than none but this was just a pittance of reimbursement! Stay as far away from this company as possible!
Regards,
[redacted]

Both of the customers claims are currently in progress. The customer has been offered to secure their own technician for both claims to expedite the process. Please confirm if you accept to secure your own technician for both claims so that I may advise of the process.

We did speak tot he customer and reissued another refund check. They did not get the first one that was mailed on 11/. We have waived the cancellation fees on the new check.

THe customer may want to check with their bank as we did issue a full refund on 06/24/2015

Complaint: [redacted]
I am rejecting this response because: The purpose of a warranty is to repair or replace a Covered system this is what is implied in their advertising and their sales pitch 
Regards,
[redacted]

Claims that are approved for repairs are provided approval number and a reimbursement agreement. I do not see that either of those were provided to the customer. If your claim has been approved please provide us with the approval number given as well as the reimbursement agreement and I will be able...

to honor the approval.

The customer was already approved for the balance on their cap which is $82 as a previous AC claim was filed during the warranty contract. The customer was already sent a reimbursement form for $82 which was explained to them numerous times. Once the signed reimbursement form is received please let...

me know so that I may process your check right away.

Unfortunately, the customer is not eligible for a full refund as they purchased their contract in June 2016. The customer is now on their free months and their policy will lapse. No additional funds are due to this customer.

The customer was never charged on their credit card as it would not allow the payment to go through, we received a check from the customers title company, we will be issuing a check back to the title company.

Complaint: [redacted]
I am rejecting this response because: STILL NOONE AT THIS COMPANY ACCEPT RESPONSIBILITY FOR TAKEN OVER TWO MONTHS FOR THE PAYMENT, I BELIEVED THE ONLY REASON WAS SENT IS BECAUSE I CONTACTED THE Revdex.com. NOONE EITHER REVIEW CLAIM TO INCREASE THE PAYOUT AMOUNT. YES I FINALLY RECEIVED THE CHECK BUT OT TOOK NUMEROUS CALLS AND COMPLAINS TO Revdex.com.
Regards,
[redacted]

We spoke with the customer and they have received the reimbursement check and are satisfied.

We spoke with the customer and re-explained the coverage. They will decide if they want to cancel or keep the policy. We will waive the cancellation fee if they decide to cancel.

Select Home Warranty has issued a pro-rated refund amount on 9/22/2014 to Miss[redacted]

A technician has been hired for the customers claim. They should be contacting them shortly to schedule an appointment. Below is their information: [redacted]###-###-####

A technician was out to the customers home and per the diagnosis received the customers claim has been approved for repairs. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:I sent a copy of a dated email from the company. They know I aked to cancel the policy in May. They are liars.  Also, why should I pay for a technician to repair my washer, for the policy to deny fixing it?  +
Regards,
[redacted]

Please refer to section 10.1 of the customers contract:10.1 Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be...

implemented to provide a repair/replacement allowance. For heating or cooling equipment (hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical(non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. In the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limits. If Freon coverage is selected as an option the limit is $150 for the first 3 months of coverage and $250 for the remainder of the contract.Furthermore you agree that during the first 30 days of coverage, no coverage will be provided for replacement of entire systems or appliances of Evaporator Coils, condenser coils. Compressors, control boards, motors of any kind.  We went ahead and increased the customers allowance from $125 to $150. That is the maximum allowance allowed. Please advise if you accept the new amount so that the reimbursement form can be revised and re-sent to you.

Complaint: [redacted]
I am rejecting this response because: They did not advise me that an additional 5 days was added for credit card or debit card verification.
Regards,
[redacted]

The customer was advised when he requested to cancel the policy that he will only be receiving the 2nd installment of $35. The customer was informed of this when he requested to cancel his contract. A refund for the $35 installment has been issued. The customer should be able to see that refund on...

his credit card statement within the next 2-3 business days.

I am rejecting this response because:
No one ever updated me on the status of the claim, so I DIDN't agree to forgo the cap of $150. Also my contract was for 1 year plus 2 months. So the refund of the premium was short by $19.99. 2 months of service was all that I received which was amounted to $32 per month. I made a mistake by stating 10 months worth of premium, but the contract clearly states 1 year and 2 months.
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