Select Home Warranty

We have reached out to the technician and they are following up with the property owner.

The customer placed a claim for a leaking water heater. Per section 6.2.7 water heater leaks are not covered. If the customer wishes to cancel we can process a pro rated refund . We will waive the $75 cancellation fee.

Select Home Warrant has advised the customer that we do not cover replacement of wiring, which in this case it repair that is required.As per the technicians diagnostic, the outlet is bad and needs to be replaced as well as the wiring. We are aware of the repair entails, and have reviewed the matter and it is a non-covered issue

We have reached out to the customer for a few days with no response. The customer may call Mr [redacted] for help with this issue Mon-Fri 9-6.

I am rejecting this response because:
We reject the response. We agree to the cancellation of this policy without...

a cancellation fee. But we have not received our $100 reimbursement. The  Service technician we paid out of pocket on 20Feb15 for $370 was to be reimbursed for a total of $100 as of 12 March15 and againtold same thing as of 27Mar15. We have never received a reimbursement check to this date, 13Apr15.

The customer has been approved an allowance of $150 on their claim. The customer has been informed that we require 3 years maintenance records in order to consider a larger allowance. The customer advised us yesterday that they do not have any maintenance records on file. Per the diagnosis of the...

technician the unit lacks in maintenance. Therefore, the previous allowance amount will remain at the $150.

Complaint: [redacted]
I am rejecting this response because:Policy was bought on June...

19, 2017...was not to go into effect until July 01, 2017. If June 19, 2017 is the date the Policy went into effect, why were we denied service when we requested such on July 21, 2017?On July 21, 2017 we were told no claims within the 1st month/30 days of the Contract. SHW is playing with two(2) different 'start Dates'. One (1) Date puts me at under 30 days (No claims).One (1) Date puts me over 30 days (No full refund).Which one is it?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I had a certified plumber on site that diagnosed the failure was an internal tank cracking.  This failure is NOT called out as an exception and the entire unit had to be replaced.  The policy covers water heater, as stated, and all internal components to make it functional. This needs to be covered.  Supervisor 'Brad' at extension [redacted] even offered me $150 and to waive the $60 claim fee as he admitted it should be covered.S[redacted] business, s[redacted] service, needs to be closed.  My realtor called and informed 'brad' that she no longer offers their warranty on home sales any more as she has had numerous instances where they have not covered a component under policy.  [redacted] can be reached at ###-###-####. [redacted]
Regards,
[redacted]

The coil is a sealed system and does not leak unless there is a whole. The damage is directly related to Freon. The policy does not cover any Freon issues or any damage related to Freon. Please see section 6.3.6 of the terms."This Agreement does NOT cover window, wall or zone systems or portable air conditioning units. This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak."The unit also had previous repairs due to Freon. The policy does not cover units that have had previous repairs. Please sees section "9.1.2. This Agreement does not cover any systems or appliances that have had previous repair"This is non covered issue. We will approve $100 towards a good will gesture for the customer. We are going above the terms for the customer.

The customer was refunded and we only charged for one month of coverage and we waived the cancellation fee of 75.00 as a courtesy.

The customer placed a claim for a central vacuum issue. The customer was approved for the policy maximum reimbursement  for this type of claim. The customer was not happy and requested top cancel. The refund was processed in accordance with the policy terms and a check will be mailed in the...

next 2-5 days.

I wanted to let you know that the account made good on my complaint.  Thank you very much for your help and input.  I really appreciate it.  I received my money yesterday.

The customer was approved for the policy limit for this claim. There are no more approvals  due at this time.  pls see section 9.1.2 of the termsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00.

Complaint: [redacted]
I am rejecting...

this response because:
I signed a form agreeing to take $95 for my microwave claim because this was the only option to collect any money from select home warranty. In reality they arbitrarily  offer this on any claim they don't want to honor there contract on. You buy a home warranty so when you have a problem they come out to fix it. In Selects  policy they don't even send someone out and arbitrarily say its not worth fixing so here's $95.In my case I paid $265 to fix a $1500 microwave. $95 doesn't come close to the replacement cost. They can say the same about any appliance or ac unit in your house and not have to fix anything. The contact says nothing about paying only $95. It specifically states it will pay up to $500 for repair or replacement.  If select wants to pay only $95 on a claim they should state that in there contract and then nobody would ever buy there policy
Regards,
[redacted]

We have already approved the policy maximum for this claim. There is nothing more we can do here. We did waive the cancellation fee for the customer.

Complaint: [redacted]
I am rejecting this response because: I still did not receive the email they stated. Is it possible to send them an email and have them respond to my email?
Regards,
[redacted]

The customers claim has been approved for $153. The customer paid $198 for the repairs - $45 (customers deductible) = $153. A reimbursement form is being sent to the customer for signature. Once received we will be able to process the reimbursement check. If you do not receive the reimbursement form...

within 24 hours please let me know and I will have it re-sent to you.

Select Home Warranty will contact the customer to resolve if we should still send the check or cancel the policy

The customers refund check is currently being processed. As soon as its issued it will be mailed out to them.

The customer requested to cancel their contract in June. Since they were paying on monthly installments they were refunded the last installment paid when they requested to cancel their contract. The customer is not due a full refund as they purchased their warranty in February and are only due a...

full refund within the first 30 days of purchase. No additional funds are due at this time.