Select Home Warranty

I am rejecting this response because:
The company has yet to reimburse me as promised and wants me to wait30 days to be paid.

The customer has been previously informed that they are not entitled to a full refund per section 13.2 of their contract. The customer has been refunded their June installment and their account has been cancelled per their request. No additional funds are due at this time.

We have dispatched a tech and the customer has been approved for the policy limit for the claim.

Select Home Warranty has issued a full refund on 10/21/2014 in the amount of 798.00 to the customers credit card.

The policy does not cover units that have had previous repairs. It does not matter who made the repairs to the unit.

We received the reimbursement for back on march 7th. We will send out the check today.

Select Home Warranty has already agreed to issue a full refund to the customer, which is what they requested.

Section 6.2.2 specifically states what is and isn't covered with respects to the customers claim.6.2.2. Oven/Range/Stove Top. This Agreement covers all modules, components and parts of the gas or electric oven, range and stove top necessary to the functionality of the oven, range and/or stove top.(i) Burners (ii) control boards (iii)thermostats (iv) broilers (v) temp controls (vi) heating elements (vii) igniter (viii) ignition module (ix) spark igniters. Excluded: (i) range hood; With regards to the A/C claim the customer has $30 left on their cap for this claim. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because: I was never told or sent anything stating their policies first of all. Also it says in contract they cover parts and labor and I had to pay 151 for labor . Also they charged for the month of service and 37 for the part. Why did I pay for the month of service if I had to pay for part also? I ask specifically when I took contract out if they pay for parts and labor he said yes and if it couldn't be fixed it would be replaced and I would only pay the $45 deductible. I have had another home warranty for years and I always only pay deductible no matter what they did. That's why I ask that before I took this . I only switched companies because the man said they have repair people in lowell ,in that they use for repairs and that is close to home. He also said they would respond within 2- 6 hours after request for repair. I didn't hear from anyone for several days and after they called it was still a couple more days before repairman came out.  This alone is them breaching this contract and the false advertising they do also. I would like my refund for $151 I paid for labor and the $45 for the month or $ 37 for the part. I should not have paid for the part and the deductible . Also I didn't know about their cancellation policy being I didn't get a contract until after I complained. Thank you, [redacted]
Regards,
[redacted]

[redacted]...

[redacted]
 
I am rejecting this response because:Paragraph 10.1 does not apply because I purchased the additional coverage for well pump.  The following paragraph (6.4.4) of the contract applies so well pump should be 100% covered.  See attached contract confirming additional coverage for well pump: 6.4.4. Well Pump. This Agreement covers all components of well pump, provided the well is the primary water source to the covered home. This Agreement does NOT cover the following list of modules, components and parts relating to the well pump: (i) well casings; (ii) holding and storage tanks; (iii) piping or electrical lines leading to or connecting pressure tank and covered home; (iv) re-drilling of wells; (v) booster pumps; and (vi) components for geothermal/heat pumps. [redacted]
Regards,
[redacted]

We did speak with the customer and helped with the issue.

We did speak with the customer and they do want to cancel. We will waive the cancellation fee for the customer.

We have reached out to the customer since 6/23 with no response. We will process a refund for the customer according tot he terms of the policy.

The check was mailed to [redacted], please confirm if you have received it at this time...

The customers check has been mailed out already check #54464. No additional funds due at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty has refunded the customer the amount of 424.00 directly back to their card.

We spoke with customer and we have agreed as a good will to refund her $195 to help with her claim.  We have already credited the card.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We have tried to reach out to the customer a few times but have not heard back. The customer may reach Mr [redacted] at ###-###-#### for help with this issue.