Select Home Warranty

Complaint: [redacted]
I am rejecting this response because:
at the time of buying this so called Home Warranty from Select Home Warranty their Sales rep Adam assured me "All is covered" no mention of certain issues not covered.The Revdex.com should keep this response on file as consumers should request Select Home Warranty contract before paying and should go through it very carefully as as I found out their contract does not cover as much as they cover. Consumers should be given the chance to find for themselves what they are getting into.
Regards,
[redacted]

We did speak with the customer and approved them for a higher reimbursement

the customer was already given a pro rated refund. We have increased that refund to give another $90 to the customer. the credit of $90 was put back to the customers credit card. Please allow 3-5 days to post to the account.

Complaint: [redacted]
I am rejecting this response because:
HHow much is 13.is the amount from 499.00 dollars plus 45.00 .The services are not yet recovered or have select chosen a contractor it's been over 3 weeks when they agreed to this contract they stated they had 100s of contractors working for them .So why am I still waiting.  No this business deal is sour and they have not lived or provided their part of the contract. If it was me wowing them it would be settle and they would have me in court or collections. No they are wrong and still no service has been given. Requesting 400.00 to settle out of court.
Regards,
[redacted]

This consumer has been refunded please see attached

Please update this complaint...The customer has received their check and have been refunded,

Complaint: [redacted]
I am rejecting this response because: as stated in my previous rejection of their response, they have not assisted with the issues.
Regards,
[redacted]

We have already refunded thec tuomer according to the policy terms. We did reach out to the customer and did waive the cancellation fee.

Select Home Warranty has looked into the customer's account and they are owed an additional 125.00 for the claim, but if they cancel the policy early they are still subject to the cancellation terms.

I am rejecting this response because:I did purchase the coverage for plumbing system. I did not purchase the optional plumbing fixture coverage.Their description in plumbing system is very broad, and they did mention the coverage of leakage. The did list the plumbing fixture in the contract in section 6.4.1. There are only three items listed in the list, including facuet filter, shower head and shower arm. The description of plumbing fixture is very concise and clear.I am having leakage in two facuets. Since faucets are not listed as plumbing fixture, they have to fix it as part of plumbing sytem. They cannot define something as optional only becasue they think so. They have to follow the contract. They cannot say the descriptions in the contract are meaningless, and they can define anything as optional if they like.

The customer has spoken with Mr. [redacted] on 6/15/17 and was offered the $200 reimbursement which the customer accepted by signing the reimbursement form the same day. A check has already been issued check #[redacted] which has been mailed out.

We did speak with the customer ans helped with the dispatch.

I am rejecting this response because:
In response to Select Home Warranties claim, we are not disputing the first the claim, we simply did not do anything with the first claim. Select Home Warranty is disputing the second claim stating that we exceeded our limits of coverage with the first claim that never went through. We have had numerous phone and email conversations with Select Home Warranty regarding the second claim in which they keep coming back with different offers instead of paying the full claim that we are entitled to per the contract. The second claim was put in July 4, 2015 for the washer, which was after the 90 day grace period. I do have a copy of my contract and emails stating different offers they have come back with on the second claim. Thank you for your cooperation.

We have already responded on complaint number [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has been informed on July 14th that we are working on hiring another technician for their claim as the first technician has not provided us with an initial diagnosis. The customer has been informed that their service fee was waived for the new technician that will be going out to them...

to diagnose the issue. If the customer wishes to cancel their contract we can proceed with cancelling their contract per section 13.2 of their warranty. Please let us know so that we may proceed accordingly.

The customer has been approved for $120 which is the cost of the motor. Please submit a paid invoice so that we may begin the reimbursement process.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sec 13.2 says that we should be refunded a prorated amount of the full price and I hope the company will do the same.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we originally contacted [redacted] and the warranty on the part expired, I...

have told the home warranty company, [redacted] is not repairing the appliance because out if warranty many times, they are fighting me in this because they don't want to pay up.  Again [redacted] was contacted and they will not pay for the fix because the part that broke is under 1-2 year warranty,  I don't understand why my home warranty company is putting me thru the ringer,  their own person said they would do this because they don't want to pay out the washer.  I want either them to fix my machine, or a full refund of the policy I purchased and will go with a different home warranty company,  never did I have a problem with 2-10 home warranty but he company where I'm at now had a sneaky sales person who up talked the company, and I'm not a happy consumer.  I want either my machine fixed, or a pay out of the machine so I can go buy a machine, or they company can write me off and give me a full refund of what I paid for their policy,
Regards,
[redacted]

I am rejecting this response because: I went around and around with them in regards to my pool pump/motor. Not one time did they even try to help me on getting anyone out. I paid 599.99...

for this warranty service and they have yet to do anything about it, and also too, to have a lame excuse of my so-called pool pump/motor was depreciated and that's all they would cover was 100.00 and then I resubmitted the claim and they went up to 150.00. that's a joke! I have read some good reviews and some horrific reviews about this company and I'm wondering why one review stated they replaced their pool pump/motor with no questions asked. They didn't even send anyone out to look at the pump, but go by pictures I had to send in through my cell phone and they based their decision on that. I would like none other to get my money back from this company with the exception of their 150.00, and I will be done with them.  I haven't even used their services!